BJ's Wholesale Club review: In store service

BJ's is a very good organization and should be a bit more conscientious of the companies they allow to advertise and promote in their stores. While shopping, my husband and I were approached by ATT representatives and started the process of switching our phone service. We were told that we would receive 3 free upgraded phones for turning in the phones we currently have. We were lucky that the young man helping us was completely incompetent and entered our password incorrectly. This was discovered a few days later when we tried to activate the new phones they sent to us. We were told we had to go into a ATT store to reset our password before activation. There we found out that one of the so called new phones would cost approximately $750. Thank goodness we were not able to activate the phones because if we did we would have been on the hook for that money. The representative at ATT was very helpful and apologetic. He called the BJ's ATT department and confirmed their misleading tactics. He was able to give us labels to return the phones and assured us they would return the $230 they already charged for the taxes on the phone. We later looked up reviews and discovered we are not the 1st once this was an issue with. I think BJ's should kick ATT out of their line-up. It is not good for your reputation.