BJ's Wholesale Club review: An incident that occurred in store 207 located in capitol heights, md on 10/06/2021

I purchased insulated bags to carry my groceries. The bags come to the stores with a zip tie to prevent thief (I've purchased them multiple times). I asked the cashier if she had something to open them (cashier 548177 at register 6). She said no, they can open them at the front. I asked the lady at the exit door and she said go to Customer Service. There was a line at Customer Service. I walked up to the Customer Service clerk and asked for scissors and she said let me wait on this customer, which I did. I asked again about the scissors and she went to speak to the other clerk. I asked again, she opened a file cabinet and begin to look, there were no scissors there. She began to look around the counter stating that she had seen them somewhere. I asked for a REFUND of the $4.99 I spent on the bags and she couldn't complete the transaction and asked me to wait for her co-worker who couldn't complete the the refund transaction either. She called the manager to do an override. She called for a manager a second time and the manager told her to call Cassandra. Cassandra completed the override and took the bags to the optical department to have the zip tie removed. 30 minutes I spent waiting to have the zip tie removed on bags used to transport groceries. A sheer waste of time. I called the person claiming to be the manager and she was very nonchalant about my wasted 30 minutes. Scissors should be at checkout so the bags can be used. I spent $194.26 I wanted to leave and go.