Biolife Plasma — bad business
After I did routine questions& tests I was set up to donate plasma. As soon as the machine kicked in and started to separate blood and plasma I had immediately noticed that the bag collecting plasma was not the normal ‘apple juice color’ but that it had a decent amount of blood in it. I then told several different employees that it appeared to be abnormal. Even after looking at the bag they had dismissed the color and my concern for the abnormal factor. When I was being taken off the machine an associate had told me that it was going to have to be discarded because there was so much blood in the bag. Right before I got off the donation chair I was told that I was going to have to see a nurse to address the questions that I had. When I got up from the chair I was told to follow an associate to the check out screen. Not once had they had any kind of concern about me walking or standing at the touch screen to log out. After I logged out I was told to sit down and wait for a nurse to come and answer the questions I had. I was called into the nurses office was told that I was going to have to wait at the center for 30min because I might be lightheaded. I had then asked if I had a family member come and pick me up and I was a passenger in the car if I could leave. (thinking that the only reason that they don’t want me to leave and drive a car is because I would be lightheaded.) I verbally attempted to rationalize why I couldn’t leave in a family vehicle if I wasn’t driving because of ‘lightheadedness’ and honestly got frustrated because I didn’t understand why I couldn’t leave if I wasn’t driving for being ‘lightheaded’. After I sat in the waiting room and told my husband that I didn’t think that I should drive and that he should come and pick me up after I got done with my 30min, I had different lady pull me into her office and begin to explain why I couldn’t leave. Reasons like blackout pass out, lightheadedness &dizziness and had verbally recognized that I was obviously upset at the situation. She asked me why I had gotten that way to begin with. And, I had told her that it was because the nurse hadn’t ever said that I might pass out, might blackout, or might be might be dizzy! And that I couldn’t rationalize not being able to leave for being lightheaded if I wasn’t driving. And, then confronted her about feeling like I was being pulled into an office and ‘getting a talking to’. I told her that if the nurse had originally told me that I might pass out, black out, or be dizzy that the reasons for keeping me there would have been rationalized! I told her that I had called my husband and that he was going to drive me home after my 30min and she told me that if I left I was pretty much going to be banned from coming to another biolife facility. After feeling like I had been done such a disservice from the faculty right down from telling the associates that something was wrong from the beginning, to not telling me all of the symptoms that I might encounter so I could rationalize such a request and not have become so angry this entire situation could have been avoided!!