Big O Tires reviews and complaints 1
View all 111 complaintsBig O Tires - Warranty
I bought tires in November and two months later I had a nail on the wall of the tire. Took it in to be fixed and was told they couldn't fix it. That I had to buy a new tire. I asked well I should have a warranty right? No It was never offered on at purchase time and now I'm getting the run around of all excuses the manager can possibly make so I can pay for a new tire! First it was the guy sold me the tires at a discount price which I didn't know I'm not on the other side of the desk to know what they buy/ sell them for? That's my fault! Then it was you never received a warranty?! Well of course I wasn't offered one for purchase. And now I'm getting told we don't have to offer it at the time of purchase. Also, my fault?! Then the manager is saying I'm already loosing money to buy selling you this tire at what I'm trying to give it as with labor and all. Over 200 Hundred dollars! Now I'm out of a tire that isn't fixable and have to find one else where. People please take your business somewhere else. This is the worst company ever and they can't even do the right time to help anyone out!
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Exact same thing is happening to me. I even shopped around for the best warranty! They never told me about this extra warranty for purchase or $30 that would cover a nail in the tire. I absolutely would have paid it!