Best Buy review: Wanted to reverse a no interest product to rewards

My daughter bought a tv then pressed no interest but I wanted the rewards because she was paying it off before the next billing cycle, told the agent he didn't change it back instead said just call on line and they will do it. Horror I called 18882378289 person said wrong number need to call city bank Primary account cold transferred me wrong department stood on the phone the first day for over an hour got transferred 10 times no one could help me went from Philippines to Mexico ask for someone in the U.S. still wrong department finally gave up. Called again the next day got transferred to 8 different people same places Mexico and Philippines. I know they are cheap labor but at least trained them right. Finally got transferred to Daniel at City Bank Card Center said wrong department they could only reverse from rewards to no interest transferred me to David at Primary Account said can't help because I purchased it from the store couldn't even speak to a manager had to wait 24hr really very bad customer service. Being with Best Buy for so long its truly, I don't know if anyone will response but I hope you will.