Best Buy
Reviews and Complaints

I ordered a desk for delivery and I thought I was ordering it with Assembly as I am a total tech member. It was delivered without.

I called, was told that the only way to get assembly was to re-order with assembly, and was told that a return pick up would be scheduled so the item could be returned and credited. This was never done.

The 2nd order was never delivered for some reason so I had to order it a 3rd time. The 2nd order WAS returned and credited.

The 3rd order delivered and was assembled.

I have called the 1-800 number several times and keep being told the first order will not be credited because it was delivered! OF COURSE IT WAS DELIVERED! It was also scheduled for a pick-up per your company and WAS picked up! I want my money back!

I am good customer...I buy lot from BEST BUY. I am SHOCKED that you guys are going to give me this much hassle over a $300 desk when I have bought ,TV's, fridges, Dishwashers, grills and more from you. I guess you are telling me to shop at other stores.

I purchased a TV for $999 (BBY01-[protected]). It was delivered and the next day advertised at your store for $799. I called and the agent said yes they would adjust the price. I waited for some time and he finally told me he was having trouble so he was going to refund the original price and re-order the TV at the new price. I said it was odd, but ok as long as I didn't get another TV. He laughed and assured me I wouldn't. So I had to ok the purchase of another TV with another charge to my credit card [protected]). Now I'm getting emails about a delivery of another TV and I was never rebated for the first one. It's a nightmare. I do not want another TV and I want the price adjusted. I've been online with your agents and now on hold for at least an hour.

We were supposed to have our refrigerator and stove delivered yesterday, 7/1/23. Times given were 10-2: 11-1: then on the way 4pm. At 5:10 we received a message that they couldn't deliver our appliances. The text told us if we wanted to cancel our order here is the number to use. Very poor customer service!Since the early morning , the fridge was empied & disconnected as well as our gas stove. I tried calling the store to find out what was going on, I was not allowed to speak to anyone in the store. WhenI spoke with someone today, I was told that the earliest date to deliver my appliances was 7/7/23, which is totally unacceptabe. I should have been the first delivery for today's schedule. We need our appliances.

In November 2022, enrolled in program with Best Buy where points were earned for purchases made at the company.

In January 2023, I get email that rewards point program was changing February 14, 2023 and continued membership required applying for the My Best Buy Credit Card by February 13.

In print below the activate now button reads If you decide to not apply for the Credit Card, we'll issue a certificate for points remaining in your account within 60 days following the program change on February 14.

Attached below is both the above mentioned language and the very small fine print at the bottom of the email.

After waiting 60 days and receiving neither a certificate nor an explanation, I contacted Best Buy via Twitter Support social media team. After much deflection of the question asked why I did not get a certificate, I was told that day, 65 days after the deadline I was ineligible because my points value was too low to warrant the $5 gift certificate per 250 points.

There is no mention of this stipulation in the email.

I mentioned this to that agent and they refused to budge.

I sent an email to Allison Peterson at Best Buy (EVP, Chief People Officer) and got both an email and a phone message from someone claiming to be on the Executive Relations Team that was going to look into the matter as well as the conduct of the social media team I found inappropriate. Instead, this person comes back to dismiss the customer service complaint for several emails and come back with the same rhetoric social media team did along to pointing out my mistake that I misunderstood its point earning program when my question was centered on why I was denied a certificate months after the notice written by its company.

After many requests to speak with someone higher like the EVP, I was repeatedly told the executive were not customer facing but he was skilled and tasked to address my needs as long as I kept retyping new issues even though he refused to answer the main issue I complained about. Ultimately, he wrote that any further replies would be ignored going forward.

I contacted the Attorney General Office of my state with a complaint and immediately this same agent emails me wanting to communicate and emailed a 2nd time that Friday to make sure I received it and would respond before he sent the company response back to the AG. I responded within 2 hours and asked that the certificate value be donated to a Minnesota charity, since the company is located there, being that his and the company's treatment would not be worthwhile sending me a dollars off gift certificate to shop at a store. He never responded to this day now months later.

However, I get a copy from the AG of his response several days later where he bad-mouthed me by claiming he had to educate me about the points earning program and a bunch of defamatory remarks and claims even though everything communicated after the social media team via direct message was likewise in writing via email. He claimed to ask me for an ideal resolution while never answering the core question I am still seeking today, why send an email with terms and conditions that don't apply when it comes time to redeem. I sent one last email asking for an explanation to all these false statements and omitted realities, his refusal to answer the email I sent at his request regarding the charity, and the newly added issue of being added to a Best Buy email list I did not ask for. And again, no response for months.

In review, I thoroughly read the notice the company sent. I waited the required 60 days. I asked specific questions of both front line support and this so-called executive support, I never got an answer to why conditions are allowed to change without warning or explanation and to boot I get ignored, talked to dismissively, refused escalation to a true executive, and when I write a professional factual complaint through the AG, this same person makes unwarranted attacks on my character and misrepresents the facts while putting me on an unwanted email list and not acknowledging or granting my "ideal resolution" and giving this money to a Minnesota charity.

I recently purchased a computer - not a credit card. I told them 16x I did NOT want a credit card. I didn't receive a credit card in the mail or otherwise. Now I'm receiving bills > $100 from Best Buy credit card. This is wrongful, fraud and we may litigate if this isn't corrected asap. Please erase all Best Buy credit card fees and inform me. Thanks. Charles H Ripp MD [protected] [protected]@comcast.net

We purchased a Maytag Clothes Dryer from Best Buy about 2 1/2 years ago.

We did not purchase a repair/warranty contract.

We needed repair work on our Maytag Clothes Dryer on June 10th 2023 and (naturally, but not again!) called Best Buy for a repair. Over the phone (Geek Squad?) we were told the breakdown was probably due to one orf two parts failing and that THEY would have to order the parts (we gave them the model and serial number at their direction) and were told that we would be contacted when the parts came in. An appointment was scheduled for June 28, 2023 as a worse case, but the person on the phone would call us if the parts came in earlier. A Geek Squaw guy came to our house on the 28th of June and informed us that "no parts had been ordered. As I later found out, Best Buy/Geek Squad does not order parts in advance for "COD repairs" (repairs for products not under any repair or warranty contract). This was never communicated and, indeed, the person first contacted on June 10th, 2023 specifically wanted model and serial numbers to make sure he ordered the right parts. This colossal "screw up" took three hours of calls to a variety of "customer service" representative who were unwilling, except the last guy, to "get" that there was a total miscommunication about what Best Buy/Geek Squad will or won't do and to communicate a customer's options. And, in this case, a misrepresentation on June 10, 2023 that parts were ordered.

I have Geek Squad coming to my house this Saturday to install a ring doorbell (hard wire) and an ring camera on my patio- I also purchased the plan for $199 for the year. I was concerned that the ring camera could not be installed on my patio so I wanted to know if I needed to add a wall mount to my installation. I have tried calling since 10:00 am to see if I needed to buy a bracket ( wall mount) for the camera... I also spoke to customer service and the rep had no idea what I was asking for...

This is such terrible customer service !

I am so disappointed that I spent over $400 and am unable to speak to anyone at the Ocala store.. again left my name and # 4 X no call back!

I talked to a customer were I work and he told me that yesterday he went into the Ocala store for 2 camera's and had to wait over an hour to get the cabinet unlocked as many store associates were working but no one could unlock the cabinet to sell him his 2 camera's -- I ask "what is going on in the Ocala store"? I am upset and wondering if I should cancel my order

i ordered this product on the 8th of June 2023 as i had unfortunately had mine stolen from me... in the interim while waiting for my new phone to arrive I've had to place/receive quite a few important phone calls (i.e Primary health care network to see a specialist and receive enough income to survive, i have to move on the 1st but cannot call any places or friends for a ride, also cannot receive job call backs) and just generally inconvenient for me

i have just suffered a pretty savage trauma and have a lot of PTSD that im trying to get over and now i have to deal with this none sense and i have been patient until today.

the phone arrived on the 19th of June which is completely insane given todays tendencies and how common ordering online is so that was already aggravating but i was fine with it because at least i had my phone and i had to do an update... only a basic routine software update and it stopped working. that was after a day maybe 2 so i reached out to the cs chat and was told to email the seller about it because i guess its not her friggin problem so she just pushed past me as just another number in the queue. regardless of feeling as though i was being brushed off i took her advice and sent the email i think on the 21 st or 22nd it is now the 25 and i still have no [censored]ing phone and no friends or family to help me out in my current situation so i obviously start another chat with a representative. and that was the last straw .

his name is in the attachment of course, he was dismissive, unprofessional and couldn't care less to help my situation or even attempt a solution for me because he has no regard for the fact that he is customer service not customer director.

and so i feel like i need a bit of encouragement to not go and boycott and tell anyone and everyone about the service i got from these kids that get hired with attitude of entitlement .

hope i hear back soon though i doubt it if this whole experience has shown me anything you guys do not give a [censored] ... so ill have a horrible time jobless, without medical attention and without a home and still wait for a [censored]ing phone

I purchased a Dell monitor in November 2022 but stored it unopened until recently. When I finally opened the box, I discovered that the screen was cracked. I understand that it's been over 6 months, but I had expected the item to be in good condition since it was sealed. I visited the Best Buy store in Jersey City today for an exchange, but they declined due to the time elapsed

I purchased a Total Tech package with Geek Squad that included a warranty on all devices purchased at Best Buy. I had 5 devices under warranty. In March 2023 I received a fraud alert from my bank that questioned a charge from Best Buy.

I wasn't sure if the charge was legitimate, so I called Best Buy to be sure before I declined the charge. Best Buy informed me that my Total Tech package was in good standing and that the charge appeared to be illegitimate. With that information, I declined the charge.

3 months later I tried to use Total Tech to service one of my devices. At that time, I discovered that my Total Tech had been cancelled along with all of my warranties due to non-payment. I explained to the agent what happened and was informed that Total Tech does not offer those warranties anymore and therefore they cannot reinstate them.

I lost my warranties because of wrong information from Best Buy. I did not receive any notification that my Total Tech was cancelled and did not have an opportunity to rectify the situation.

I recently purchased 2 Canon 240XL black ink toners for my MX 472 Canon Printer from BestBuy CA. The cartridges were marked as such, but unfortunately, they were nothing like the actual Canon cartridge required by our printer. This was quite frustrating, especially considering BestBuy CA's policy of no returns and no refunds on ink cartridges that have been opened. I mean, seriously, how daft can you be? Do you think we, the customers, are that friggin dumb? EH! You bamboozlers! You took my money, sent me fake products, and then had the audacity to state in small print that you do not take open ink boxes for return or refund. What kind of business practice is that?

So, now I am stuck with two non-proper, non-functioning, and improperly labelled black ink cartridges that were mislabeled, likely on purpose. This is tantamount to fraudulent business practices, and I am not going to stand for it. These sent items could likely fit the bloody man in the moon's printer, but they sure as hell do not fit mine. I demand that the company that you have signed agreements of business with take these bloody products back and return my money to my TD Visa Card. I am also contacting the Better Business Bureau to report your underhanded and shady practices in dealing with now x-Best Buy customers. You can be sure that I will tell them the entire fraudulent details of your business practices.

In conclusion, I want my money back, and I want it now. Your thievery will not go unnoticed, and I will make sure that everyone knows about it. Shame on you, BestBuy CA. Shame on you.

Sincerely,

William Kirkey- Kingston Ontario

I recently had an experience with Best Buy/bestbuy.ca that left me feeling quite frustrated. I had my eye on two ASUS flip Chromebooks that were on sale for $199, which was a great deal considering they were originally priced at $410. I quickly added them to my cart as I needed them for my children's online learning. However, as I was processing my payment, I received a notification that the Chromebooks were out of stock. I was disappointed but understood that these things happen.

The next day, I decided to check if the Chromebooks were back in stock and to my surprise, they were! However, I noticed that the "Extended Boxing Day Sale" had been taken down and the Chromebooks were now back at their original price of $410. This didn't make sense to me. If Best Buy had the product available, why weren't they honouring the sale that was originally there the day before?

I decided to speak to someone in their online chat function to see if they could help me out. Unfortunately, the person I spoke to wasn't very helpful. He suggested that I purchase the Chromebooks at their original price of $410 and if they went on sale in the next 30 days, I could get a price adjustment. This didn't seem very logical to me.

Overall, I was disappointed with my experience with Best Buy/bestbuy.ca. It felt like a shady move on their part to change the sale price based on the volume of sales. I don't think I'll be shopping with them again in the future.

So, I was trying to order a PS5 from Best Buy Canada, and boy, was it a hassle! They messed up my postal code by putting an "o" instead of a "0" (who knew that could even happen?), and as a result, my order got cancelled. They did admit that it was their mistake, but the solution they offered was a measly 10% discount if I reordered the item that was out of stock indefinitely. What good is that?

I've spent a good 5 hours on the phone with their customer service reps, who were all very nice, but unfortunately, they couldn't transfer me to a supervisor or let me call in directly. They said I had to wait for a supervisor to call me back, but guess what? They never did! So, after waiting for 25 hours, I had to call them again and waste another customer service rep's time. It's frustrating that there's no way to talk to a supervisor directly, and I can only assume that they oversold the PS5 and cancelled a bunch of orders to make up for it.

If they had the exact number of items they sold (which apparently "sold out" within minutes), they should be able to reattach my order to my account once they realized their mistake. But no, they say that's not possible, and I can't even be in queue to get the next available one due to a cancellation. It's all very fishy.

Honestly, I don't think I'll ever order from BestBuy.ca again, and I strongly advise anyone reading this to think twice before doing so.

I recently purchased two charger cords from BestBuy CA on February 14th, 2020. The charger cords were # *** MD819AM/A APPLE LGT USB 2M, which I bought because I charge my cell phone every night and 1 to 2 times during the day in a month. I needed a 2-meter cord to make sure it would reach my phone. However, on the second charge during the day, my charger cord stopped working. I tried to call BestBuy Orleans four times, including the Geek department, but no one answered. I also tried to contact them online, but I didn't get any results.

On May 26th, 2020, my wife and I went to BestBuy CA to buy an IPAD and an Air Fryer. It was the perfect time to exchange my charger cord. However, the store manager, Tyler, refused to exchange it. He said that the store was open on March 14th, and I should have come then. I explained that I called four times, but Tyler said that their phones were not available. My wife and I are both over 70 and have medical issues. We only go out 1-2 times a month for urgent purposes, and we were not going to drive to BestBuy just to exchange a cord that cost $39.99 plus taxes. Our lives are worth more than that.

I tried to reason with Tyler, but he was not helpful. I was holding the Air Fryer ready to pay, and my wife wanted to wait for the IPAD. I told Tyler that we were not going to buy the Air Fryer, and I would give BestBuy a "good" review, which I am doing now. I left the fryer on the counter and left. When my wife turned her head, she saw Tyler dropping the fryer on the floor very aggressively. It was very unprofessional.

In conclusion, BestBuy CA did not have any interest in helping us. After that episode, BestBuy is the last store on earth we would go back to. The receipt number for my purchase was [protected] ***011, and I made the purchase on February 15th, 2020, at 16:57 hrs.

I recently had an experience with BestBuy CA that left me feeling frustrated and disappointed. I had to return an Nvidia Shield Pro and the girl who helped me printed out my return receipt and stapled it together with the original receipt in a thick paper sandwich. When I got home and removed the staples, I realized that she had not refunded me for my 2 year geek squad warranty and had not refunded me enough on the taxes. It was a hassle to try and get this resolved because I couldn't call the store directly and had to go through an ineffective corporate call center. I should be able to call the store directly to resolve any issues.

After being directed to contact Geek Squad, I was given a number to call. When I called, I was told that I had to go back to the Chatham store to get my money back. This was frustrating because gas prices are high and it was a 40 minute round trip. On my third trip to the store, the girl who helped me didn't even offer an apology or any kind of compensation for the inconvenience. This lack of customer service and training is unacceptable.

To make matters worse, when I walked by the workers at the Chatham store, they were all hanging around in groups of three, playing on their phones and not offering to help me. This made me regret the $10,000 LG TV I had bought from BestBuy CA. I am done buying anything from BestBuy CA and will be taking my business elsewhere. It's a shame that such a large company can't provide better customer service and training for their employees.

I bought a new computer from Best Buy in Newmarket back in April of this year. Unfortunately, in July, it stopped working altogether. I immediately contacted the Geek Squad service and explained the issue. They advised me to bring it to their location in Newmarket, Ontario, and assured me that they could fix it in just two hours. However, when I arrived at the store, the Geek informed me that they would have to send it out for repairs, and it would take three to four days to get it back.

I waited patiently, but after a week, I still hadn't heard anything from them. So, I decided to go back to the store on July 29th to check on the status of my computer. Unfortunately, the staff informed me that it was not yet ready and that they were just about to call me. I was frustrated but decided to wait a little longer.

On August 11th, I went back to the store again, hoping to finally get my computer back. However, to my surprise, they hadn't even started to look at it yet. I was furious and demanded to speak to the manager, DJ. Unfortunately, he wasn't available, so I had to deal with another manager instead. He called the repair depot and promised me that I would get a new computer as soon as they received the damaged one back in two or three days.

Finally, on August 17th, I received a call from the store informing me that my computer was ready for pick-up. I rushed to the store, but when I got there, the Geek told me that my computer was not yet ready and that DJ had to approve it first. She called him on the phone, but he didn't show up for 42 minutes. I was frustrated and annoyed, but I waited patiently. However, DJ never showed up, and he didn't answer his phone when the Geek tried to call him several times.

Finally, the Geek got another manager who approved the exchange for a new computer. However, the new computer was a different make, and it didn't include Office 2019, which had been installed on my old computer. I was extremely disappointed with the whole experience. Dealing with DJ and his staff was very aggravating, time-consuming, and showed no consideration for the customer. If I could, I would give them a "0" rating.

Overall, my experience with Best Buy was not a pleasant one. While I appreciate the efforts of the Geek Squad, the lack of communication and poor customer service from the staff, especially DJ, was unacceptable. I hope that Best Buy can improve their customer service and communication in the future to avoid similar situations.

So, I was really excited to order an IPad from Bestbuy.ca for my Mom as a Christmas gift. I placed the order in November 2020 and was eagerly waiting for it to arrive. However, things didn't go as planned. I received a message from Electronics_Canada (Giftmasters Inc), the seller, on Dec 1 & 2 and 6th, saying that their inventory system had messed up and they couldn't supply me with the IPad I ordered. They offered to sell me a more expensive one, which I declined.

On Dec 8th, I logged onto the website and saw a message from E_C, but at the same time, the website showed a tracking number for the IPad. I was confused and wrote a message to them asking if they had shipped me the IPad or not. They responded on Dec 9th, saying that they had received a shipment and that the IPad had been shipped to my Mom. I had a tracking number, which I watched closely, and could see that the package was delivered to my Mom on Dec 16th.

However, when my Mom opened the package, she found a cheap Christmas ornament instead of the IPad. I was shocked and immediately reached out to Bestbuy.ca. Their response was, "I am so sorry about that. I have contacted the shipping department and opened an investigation, but in the meantime, please send it back using the prepaid shipping label attached and print and include the attached RMA form in your return package. Once received, a full refund for your order will be issued."

I was really disappointed with their response and asked if there were any alternatives or a person I could speak with. Their reply was to ship the ornament back to them, and then they would refund my money. I asked again for a person or number where I could speak with someone, but they just told me to return the item. I also reached out to BestBuy, and their response was the same.

This has been the worst internet transaction I have ever had. They don't even care about fixing their mistakes. They do not care about their customers and hide behind a website where you can't speak with a person to get any resolution. I would never use Bestbuy.ca again, or they will ruin your special occasion.