Best Buy
reviews and complaints

I want to return a broken washer that I just bought 3 months ago and best buy is not letting me but yet they want me to keep paying for the broken product. The customer service rep never told me I had 60 days to return it and told me to get fixed first and if it happen again, I can return it. Bunch of liars! I will not stop until I get my money back... I will even spend more money and get a lawyer on this, if I have to but your not keeping my money.

I am handicapped and elderly retired ... my family went to Fullerton CA store ...

first young lady started helping us and after 30 minutes she took everything away to help her so called boyfriend who just came back to the store ... it happened one week ago on Feb. 21 of this year ... second sales lady came in and started saying that we can not touch anything ... (the other sales person gave us 4 cell phone to examine) and that second young woman started playing with buttons on my wife' phone despite the fact that I asked her to stop than she gave us different prices than (more money) the previous sales lady ... she pulled up erroneous information on computer and pointed to it giving the same presentation 4 times consecutively ( I asked her to stop because I had questions and than she interfered and budded in on private polite talk I had with my wife ... than she said that I can not talk to her that way when i asked not to interfere with conversation with MY spouse ... and finally started the total ... one item at a time for ten minutes ... ok this adds up and tax is and this adds to and tax is etc etc ... when I asked her to stop and give me the total please ... she refused to ring us up after 2.5 hours of instore time ... she was a young lady about 18 to 24 speaking with ASIAN accent ... when my wife started crying and went to a car for a cigarette the young manager about 24 refused to give me his business card ... there were like 10 employees in the store and like 3 customers only ... that YOUNG man told me that I can not pay for cell phone in full and have to make monthly payments ... he addressed me as you and yo! with disrespect ... that manager never called me Mister or Sir ... but told me to shop somewhere else like APPLE store ... and Fullerton CA Best Buy management refused to return my calls the following days... where is the district manager ?

Yesterday we spend over $1500 in another BEST BUY store ... *there was a young Asian female employee there speaking with ASAIN accent interrupting my salesperson a lot because she needed help and interfered my purchase ...

today when I called the phone number to ask a question regarding my $1507 purchase another ASIAN speaking young lady started to read script on the phone over and over without letting me speak questions with business ... when I asked for her name she refused to give me her last and refused to give me her employee ID and muted the phone on her end ... I called back 4 times more with 20 minute wait times and every time someone picked up and hanged up (today between 3:30PM and 5 PM PST) ... finally I called the manager of the BEST BUY store where I spend over $1500 dollars yesterday and after 2 tries and 25 minutes wait time some young man answered ... this man was in FLORIDA and was polite and listened carefully and gave me his employee number ... he said that he does not understand why my recent purchase does not appear on his computer and was asking for some 112 numbers that I could not find on my BEST BUY receipt (we went over the whole store receipt like 3 times)

!

WHAT is GOING ON? last time I interviewed for a part time job set up by middle

aged ASIAN lady, there was an ASIAN young man who told me that I have to invest all my family money with him or he will have me arrested ... what is this ? white collar crime ?

do I have to sue ? a good lawyer is like $800 per hour

purchased s 22 ultra on preorder paid in full debit card funds taken from bank account despite best buy policy on order not to be taken until item ready for pickup cant exchange phone for a s22 ultra cheaper variant that is in stock because you lose preorder promo if you do that cant get money back from 5 to 30 days for a product i never received

My husband and I bought a Maytag washing machine in the middle to early part of December 2021. So far, I have been very unimpressed with this brand. Whenever I wash a load of darks the pants and shirts of that load come out cluttered in white powdery looking stuff and the more I wash them back to back the worse the pants and shirts come out. I’ve put the afresh tablets in the washer to see if there’s anything in the washer barrel that is getting on my clothes, i’ve tried running the washer with just vinegar and hot water but nothing seems to work. I wear a lot of dark clothes and need them to come out clean and powder stained free.

In December 2020, I called Best Buy Geek Squad and make an appointment for the installation and programming of a smart door lock. I was scheduled for December 30, 2021. The technicians arrived at my home on the December 30, 2021, and without completing the job, I was informed that they were leaving. After I questioned them, they told me that they were not trained to install that type of smart lock, and that I did not buy it at Best Buy. I reported the incident after speaking to many different people from Best Buy. I was re-scheduled to January 14, 2022, and no one showed up. I called [protected] to report it. I spoke to Laura and supervisor Delia from Colombia. I also spoke to Jera and Aleiya. Aleiya had me on hold for 2 hours and 31 minutes. Days later I called Best Buy Geek Squad and spoke to Agent Geek Squad, Jeremie, who informed me that I was re-scheduled (without my consent) for January 24, 2022, from 7:00 a.m. to 1:00 p.m. Once again, Best Buy failed to show up. I immediately called Best Buy and left a voice message to Agent Geek Squad, Chez Nelson, who was aware of the situation. Despite of all appointments that I confirmed in advance, they failed to show up.

Since no one from Best Buy cared about my situation, on January 20 and 27, 2022, I emailed Corie Barry, CEO & President of Best Buy. Since I did not receive response from Ms. Barry, on January 31, 2022, I emailed Patricia Walker, President Home & Services, who did not respond either. In my emails to Ms. Barry and Ms. Walker, I informed them of all the phone calls I made to Best Buy; the three (3) days I took from work, and the fact that the dead lock was removed from my door and the smart door lock was not programmed and thereby leaving my home unsafe. On January 31, 2022, Agent Geek Squad, Chez Nelson, emailed me and indicated that Best Buy could not program my smart door lock and would credit the fees paid, and offered me a $100 best buy gift card. I find this to be insulting and humiliating that Best Buy believes that their offer is going to compensate me for their gross negligence, unprofessionalism and absolute disregard for the inconvenience they caused me. I deserve to be financially compensated; but if I am not, I would publicly share my story to other people so they do not encounter similar unjustified treatment as I did through the hands of Best Buy employees and Corporation.

To summarize, I spent a lot of time making phone calls and speaking with Best Buy customer service in USA, Colombia, Panama and Guatemala, and all of those phone calls have been unsuccessful. In one of the many phone calls, I was left on hold for two (2) hours and 31 minutes; I have taken three (3) days from work for the installation and programming of the smart door lock; and it is still not programmed because Best Buy did not show up to complete the job; my house is unsafe because there is no dead lock on the door. In addition, on January 20 and 27, 2022, I emailed Corie Barry, CEO & President of Best and, on January 31, 2022, I emailed Patricia Walker, President Home & Services, neither one had the courtesy to respond to my emails and concerns. It seems that it is customary for not only Best Buy employees to not care about their customers; but also the same lack of empathy is practice by higher executive members of Best Buy, such as Ms. Barry, CEO and President, and Ms. Walker, President Home & Services, since they never attempted to respond to my emails.

My schedule delivery was 2.21.22. My installers were ready to install my gas stove. When they opened the box the entire gas line portion of the stove as crushed and can't be used. I called customer service and spoke to gentleman, he said he would get a replacement sent and would verify with me before he left along with compensating me for the issues. I never heard back from him. I called customer service again and spoke to gentlemen who did find a replacement stove but can't be delivered until 2.28.22. I guess accountability is no longer part of the equation, it's my money being spent and being inconvenienced. He offered a 100.00 gift card. That is an insult since I spend 1800.00 for 3 items and no sense of urgency to get my replacement to me on an earlier date.

I purchase a Samsung Chromebook just over 1 month ago (against my better judgement - I HATE SAMSUNG!).

I was working on it and then all of a sudden it was just a black screen. I had no idea what to do, so I plugged in charging cord, although light was blue indicating had plenty of battery (which I knew but...). So last night made an appointment online for Best Buys Geek Squad. Took it there this morning, a girl took a look & tried hitting a few buttons then tells me they are going to have to send it out. I was like, are you kidding me, how long? She said, could take a month... I was floored! Said nevermind, I'm going to call Samsung as it still under manufacturers warranty.

Then went to work this afternoon & for the heck of it, my niece took a look at it & in LESS THAT 2 MINUTES, SHE HAD IT UP & RUNNING! She's not a tech or anything but she figured what the heck & Googled "black screen of death".

So it was a waste of my time & money (they no as much a I do about electronics), as I had to go out of my way for NOTHING! I then called Best Buys Geek Squad for a refund as "their protection plan" was JUST A JOKE, USELESS! He said could only give me a prorated refund & he was sending me email as well (could take up to 5 - 7 days to receive)….. WTF.. REALLY! Well, over 3 hours later & NO EMAIL.

I am so soooo NOT HAPPY WITH BEST BUY & 'THEIR GEEK SQUAD"!

I have always purchased my computers, ipads, Apple watches, desktop & freakin chromebook. However, the next purchase I make, I am seriously thinking of NOT GOING WITH BEST BUY anymore. If they cannot do the right thing & take care of their customers, loyal ones at that! I will also be looking into where else I can complain & post about"Best Buy & their Geek Squad service"!

I will be letting everyone I know & then some - of Best Buys so called"Geek Squads protection", like I said, A JOKE!

Also, get real techs @ Best Buy or properly train your “Geek Squad”!

Hi,

In thanksgiving , I did a lot of shopping from Best buy and took the Best Buy credit card for payment. So when the due date was approaching, I tried to pay by registering\ logging to the Credit Card site, however it did not let me. On calling Customer Care, they told me that I will receive a Code or some sort of verification on my mailing address and then once they verified, then only I would be able to use the online service. However after waiting for 15 days, I did not receive any mail, though I receive the credit statements on my mailing address. So on calling the hotline, they told that they will resend and till today I haven't received any such mail. Somehow, using the customer care..I was able to pay the bills, however in my statements I keep getting the late charge and interest fees which I dont desire to pay because this is not my fault that I havent received the verfication mail. The hotline told me that they will remove those charges, but can do that only after they verify me and this has been going to and fro without any solution. Please advise and assist.

You can contact me on [protected]@gmail.com

I purchased a refrigerator , which was delivered last week. The freezer door won't stay closed. In trying to set up a repair the automated service disconnected me FOUR times. I eventually found a number to directly communicate with Samsung, who handled my complaint well.

I was trying to reach the Daytona store where I bought this open box refrigerator . Since it is only returnable for 15 days, I strongly felt the need to connect with someone. It appears that all methods lead to the same automated line which, no matter who I approached it, disconnected me.

I have another major appliance to be delivered and installed. This has made me uncomfortable buying from Best Buy.

HI I am very irritated at this time, I recently ordered a washer and dryer, and the items were delivered on 02/11/2022 around 2 pm I was really hesitant to order anything from best buy because in the past the customer service has been horrific, however I gave it another shot. I have had various issues of the past year or two with support or customer care not working or helping to get an issue fixed. Over the past few months I bought 2 mac 3 dell apes and inginia Tv and various other items from Best Buy. The only two items that i still have are the 2 macbook airs. The other items were open box and they did not set them up properly when they resold them and i had all kinds of issues.

The newest issue is the washer and dryer that was just delivered on 02/11/22 Surprisingly enougth delivery and install guys were awesome I was concerned becuase when my tv was delievered they were very unprofessional. Anyhow when my washer and dryer arrived order number BBY01-[protected] i was happy at first then when i sat down to read the manual and examined the washer and dryer. There are a few dents and dings in the appliances that did not make me happy considering these were suppose to be new and not open box items. I went to hook up the smart features and to my surprise this was and dryer dont have smart features . When I spoke to the online rep originally he assured me that this was a smart washer and dryer and it is not... Then I contactacted support at around 8

930 on 02/11/2022 i kept getting transfered all around and finally I got transferred and no one came on cause chat had closed. I assume that the reason I was transferred all around was that no one wanted to take me because the offices close at 10:00 I just want the correct appliances with the correct features without the dents.

Thanks

A year ago, 31st Jan. 2021... I bought a TV online for my elderly mother as a surprise birthday gift. Ordered online and scheduled delivery for the morning of her birthday, the delivery guy rang the bell she was in the toilet by the time she got to the door he was gone which was within 2 minutes of the bell being rung. Shortly after I received an email stating the order has been delivered, yet nothing was or to date has been delivered! I contacted best buy to let them know nothing was delivered and to please reschedule the delivery date. They rescheduled the delivery and when the guy shows up days later, he is there arguing with my elderly mother that he has come to take her old TV in exchange for the new one. My mother is unsure, so she calls me to confirm this is the arrangement that has been made I explain to the delivery guy that there is no exchange to be made as no delivery was made to begin with. He then explains that the order he was sent was to do an exchange not a rescheduled delivery which is bizarre as nothing has or was delivered. Once again, no delivery is made as he says he cannot leave the TV as he is meant to have another one in exchange for it. Therefore, no delivery is made yet again, and nothing is received yet again from BestBuy. I then contact BestBuy several times explaining time and time again no delivery has or was made, repeating myself being transferred from one clueless department to the other. Eventually they investigate and agree nothing was delivered and it was an error made by their delivery guy, great I think we have a result. Unfortunately, they decided to STEAL my hard-earned money instead as a refund was processed SOLELY for the geek squad 5-year protection plan and not for the ACTUAL payment of the TV which was NEVER EVER RECEIVED OR DELIVERED! I AM HIGHLY DISAPPOINTED AND APPALLED by this! there is video evidence that shows the delivery guy never delivered any tv to the address

On December 17 I had ordered a Marshall Speaker, upon receiving it and opening the package it was damaged and not what I had ordered, I called Best Buy and since I was not able to drive to the store due to having knee surgery, I was instructed by the representatives to return via UPS, tracking info [protected]@bestbuy.com. They system shows received at Best Buy on Wed. December 22, 2021, and I received an email stating that I will get my credit within 5 days,

I've called on several occasions regarding the refund and now they are claiming it was denied. and I would need to submit a police report on the matter, not understanding how the police will help, I went ahead and submitted the police report and of course it was denied because they don't deal with such things.

My last conversation was yesterday and the representative was rude and did not know what he was talking about. I immediately asked for a supervisor I then was transferred to Mr. Prashanth, who suggested I do the police report and send them a copy. I intern did just as I was instructed.

The customer service was so very rude and I have not until this date received my refund of 143.76, its not alot of money but its the principle of it, they sent me a damaged item and instructed me to return via mail I have done everything i've been instructed.

I hope you are able to assist in receiving my refund.

Hello,

This is regarding the service (lack of) that I received January 30th @ the Best Buy location in Mississauga @ 6075 Mavis Rd Unit 1, Mississauga, ON L5R 4G6.

We had originally gone to another location for HP Ink & was advised the heartland location had them in stock:

Upon arriving I went to where the ink's were & there was none, I asked an associate since there were 6-10 chatting away in a group. The one lady looked at me as I were disturbing her & said she'd go check in the back since she said they did show having stock in the system.

She comes back a few minutes later (guess the back warehouse is no to big) and tells me there is none in stock, I advised her the other location mentioned you had plenty of stock if she can re-look (maybe more than 2 minutes this time.

Here reasoning is there in the trucks that haven't delivered the goods.

I did mention I just drove 20 minutes from the other location & they assured me that you had stock. She went on telling me the delay in the trucks & our lovely (Covid) and the stock didn't come in. I did ask to speak with her manager & was advised she is the manager. (god help me if that's a manager with that attitude)

Then another guy gets involved & states they opened at 11 am & they were all sold out that morning, again taking a Customer for an idiot... very unprofessional. Manager states stock didn't come in this guys tells me all the HP63's I was looking for were sold that morning as it was super busy:

I asked the manager if she can check the Brampton location so i can go there & her response was NO since I'm giving her attitude she does not want to check for me, nor call the location to inquire. (i was advised you don't call which is ok but she could have checked but NOPE, they were to busy the group of 6-10 of them while customers are walking looking for staff .

1st : Maybe they should be taught Customer Service skills before being promoted to manager.

2nd: if your going to hire young people to be managers PLEASE teach them respect we are not there friends, we are paying customers not bar friends:

3rd: Maybe head office can check up on the workers very intimidatingly for customers to try & get help when a Bunch of associates are chit chatting away: (1 claiming to be the manager says a lot about the workers there)

I had originally called in the complaint on the 30th of January but was advised it's nowhere to be found. (I just called & was advised to file an online complaint)

Again just keeps adding to the disappointment of Best Buys customer service:

I do apologize I don't remember the managers name but when I originally called on the 30th the name was provided:

Waiting to hear back this time.

Paolina

[protected]@hotmail.com

[protected]

This Manager named, belittled me on the phone, stating I didn't want a new PC, after giving me a sealed box covered in plastic - got home and it had 3 scratches on the front.

I had tried to preface her that I was upset while speaking to her on the phone, I was extremely sleep deprived, had just taken time out of my day to pick up my pc and I had not slept more than 3 hours in 3 days and after calling best buy I was on the phone for about 30 minutes just trying to get to speak to someone from the Erie store.

How is it appropriate, to speak to someone in belittling manner? Best Buy messed up, then gave me a 1700 dollar computer with 3 scratches on it, then kept me on the phone for 30 min, just trying to reach someone from the actual Erie store.

I stated I did not have time to go back to the store, and the Manager belittled me on the phone, so I called her the B word. Was that the right way to react? No, but I am the customer, I've been dealing with best buy for hours and the woman thinks its appropriate to speak to in a belittling manner, when they messed up.

So I showed up to the store again..., and I had no problem informing her that I thought was terrible at her job when she continued to belittler me in front of her staff and customers. Was I happy? No, but I did offer to let them take care of other customers who were in line before I returned all of the products.

The young women who did my return was great, respectful, and I understand it was likely not the most pleasant transaction that evening especially with her manager sara arguing with me while standing behind her staff member. Honestly, this is the worst behavior by a management member I have ever seen. When you mess up in customer service, one - say sorry, two don't continue to belittle someone and argue with then in front of the entire store. I understand not standing up for being yelled and screamed, but I was not yelling and screaming.

This woman has no business being a manager. I asked the initial of her last name - (in order to report her) she responded, with an attitude and said I don't need to do that, so I asked the store number and she responded rudely with a tone again, stating it should be on my receipt.

This manager Sara, thought it was appropriate to say in front of the entire store that she had 5 people listening to the phone recording. Great "I'm glad you have that much time on your hands sara." How immature, rude and unprofessional. No matter how difficult I was, it is absolutely inappropriate to continue to put someone down (when BEST BUY) messed up, in front of the entire store.

I told her I was glad she had the recording because that means HR can access it tomorrow.

No wonder her staff walk around, not offering help to people, with masks halfway down their face. This is the worst best buy I've ever been to. Does not meet up with the Best Buy in other locations.

Also, a young woman at the store working the cash register earlier in the day, had her phone out the entire time, was rude, was throwing things to the side, and barely acknowledged the customers.

The place is a joke, I'm sure they have some good employees but this woman sara needs to be demoted to learn standard professionalism and customer service.

They also need to get someone in there to whip up the store into shape. Lots of kids work there and do not care, they have their phones out and stand around chatting, with drinks out. So unprofessional, so careless, customer service gets a 1/10.

I will never come here again.

I spent over $2,000 on a TV on January 31st. 3 times I was promised delivery which has not happened. I took off work 2 days because Best Buy told me the TV would be delivered. I continue to get lies and excuses. The store manager has not contacted me. The Total Tech plan is a complete rip off. No priority. Horrible customer service. Warning! Don’t shop here!

The delivery people left a broken TV and they left trash in my house. Then they won’t fix it. They are putting me off another week. This is ridiculous. I’m getting no assistance.

Alpharetta Store #516

Confirmation # [protected]

re: Apple watch order

Heartline Discount Code # 1679cqgpjx5c

Constance Wolf [protected]@sbcglobal.net. [protected]

I have not received the Heartline discount for the Apple Watch I ordered from Best Buy. Instead, Best Buy has billed my VISA $1,000+ even though the customer support representatives and supervisors assured me the watch would be ordered with the Heartline which provides the watch at $0.

I have spent 5+ hours on the phone, being transferred; cut off w/o a callback; assured that this matter would be taken care; talking to representatives and supervisors; writing and speaking about this matter; and being apologized to.

I contacted VISA to see if the charges could be reversed and am waiting for their reply.

I missed one appointment I had this morning am unable to finished today's planned activities.

I tried to go elsewhere to order this watch, which is being provided no charge for me to participate in the a-fib Heartline study. Unfortunately Bestwatch is the only venue through this order can be placed using the Heartline discount.

Now have been waiting more than 45 minutes for a callback from yet another Best Buy supervisor.

Please have the charges on my VISA account cancelled for the Apple Watch that has been promised me at no charge.

I have service order to repair my laptop and today when I checked the status it indicated that it was completed. I was worried because when I put the purchases order the associate at the geek squad told me before the actual service being performed they will call me and tell me what need to be done and provide an estimate for the repair. It did not happened, so I call the help line and the associate on the line told me the repair ticket is closed and he could not tell what they did. Then after few minutes he told me that the service guys did not do any repairs because the laptop was too old and could not find the parts! I was shocked, this laptop was purchased in 2016 ! BestBuy telling me too old , just five years too old for a laptop worth $1600 ! By the way this is the 4th laptop I purchased from BestBuy in last 12 years and I was really shocked to hear that 5 years is too old for a laptop. Mind you, I have 20 year old (Toshiba Satellite ) laptop that still works!

So, I asked him, tell me what part they were trying to repair or could not find? He refused to tell me that and he said the ticket was closed and he could not do anything about it. I paid about $85 and at least I should know what was wrong with laptop, which parts that BestBuy could not find? It is my right!

Please let me know the details of the diagnosis? So I know what was wrong with my laptop. PLEASE LET ME KNOW EXACTLY WHAT PARTS BESTBUY COULD NOT FIND?

Regards,

FURIOUS CUSTOMER

This is a complaint about of the Best Buy Store in Matthews, NC. On January 27, 2022 at 12pm, I went in to get an iphone for personal use. Tried to buy it online but since I did not want to transfer a phone number, but get a new one, I am told to make an in-store appointment, which I do. I receive an email from Best Buy on what to do when I get to the store, and I follow those directions. Basically, I am told to check-in with someone by the door and they will guide to the right spot. I check in and the person at the front sends me to the Geek Squad - which is for repairs. So, I waited in an incorrect line and then the lady at the Geek Squad tell me that I am in the wrong line and I need to go to the cell phone area. This should not be so hard.

When I get to the cell phone area, I see 3 people mulling around and not being helpful at all. I tell one of them that I have an appointment and they don't seem to care but instead ask me what I want. I tell them I want to buy an ATT phone that I saw online. The guy whose name is Raymond, then start peppering me with questions like what service do I have, what will I use the phone for, why iPhone 13 and not iPhone 12 - and not in a nice way. He is already very rude. I basically tell him, I saw a deal on their website for the 13 and I could not buy it online as I needed a new number and I do not need help choosing a service or phone. I also tell him I did not want monthly payments and I wanted to try out the service. On the Best Buy website, it clearly states that I have 14 days to return the device (yes I know there is a restocking fee). I am assuming that once I activate the service and buy the phone, I have 14 days. After 14 days I can cancel the service or why let me return the phone and not let me cancel the service. Once Raymond hears that I wanted to have the 14 days return option which would mean I could cancel the service he tells me that I need to keep the phone for 6-months before he can sell it to me. He tells me that he would require that I sign an agreement that I would keep the phone for 6-months. I tell him that on their website it says something completely different and then he loses it and goes off on me. He tells me that if I cancel, Best Buy will lose money and I will lose money. I ask him again, why the website has a 14-days return policy and why he is ignoring it. I also ask him if he works for Verizon or Best Buy (on his name tag it said Verizon so I thought maybe he was no familiar with the Best Buy policy). He says and I quote, "no I wear a blue shirt because I like it. Now get out." At this point his two other colleagues start laughing; I feel belittled and I go and try to find a manger. I have most of this interaction recorded on my phone.

I had to wait forever for a manager, and I saw that Raymond had already gone to the manager's office to talk to him before I could talk to the manager (cover-up in the making). When the manager comes out, the first thing he tells me is not to record him. Then he says that since I want to cancel my service and not keep the phone for 90-180 days, they will NOT sell me the device. I made sure he understood NC single consent laws but I decided to honor his request and not record him. I then asked him why Raymond was forcing me to sign a 180 day agreement when the manager just told me it can be 90 days and why would the website say that I have 14-days to return. The manager, whose name was Homy, changed his tune and said well it depends, and left it at that. I then asked him if he was going to sell me a phone, and he said no because I would cancel the service and that I should leave the store. I told him I have Raymond on camera being a bigot and exhibiting bad customer service, but Homy did not care. And then they threatened to call the police on me - not sure for what. On the way-out Raymond was by the door and I told him that I was happy waiting for the police because I have done nothing wrong. At this point Raymond shows me a pin on his collar and says that he has been with the police for 20-years and that I should get the F-out. This was clearly an implied threat that he knows the police and they can make trouble for me. At this point I told him that it was great that someone with 20-years of police experience is now selling phones for a living at $12/hour (ok, I was angry). And then another female manager tells Raymond to calm down. Also, I am pretty sure that this same female manager came outside and took a picture of my license plate. I waited in my car for 15 minutes for the police, but they never came, and I left.

Fortunately, NC is a single consent state, and I can record by giving my consent. I have 80% of the conversation with Raymond recorded which I may place on YouTube or TikTok so people can really see how racist (and I did not want to use this word, but this is how they treated me) and bigoted these employees are at Best Buy. And to top it off, management at this store does not seem to care. If you look at the reviews on BBB or Yelp, you can see how badly these stores have been rated and this issue that I experienced is not something unique or new. As a matter of fact, on the way out, an older African-American gentleman who was in the store and heard the whole conversation remarked that this place is so messed up and he too is having issues with them and Homy has been working on his issues without a resolution.

I have been a C-level executive. I have an MBA and a JD. I am highly educated, and this is how they treated me. Imagine how they treat the others who are not as fortunate. Finally, I looked at how much I spent at Best Buy in 2021 - $5, 676.35; 2020 - $3, 822.88. I WILL NEVER SHOP AT Best Buy again. Leadership in MN needs to investigate this store, the managers, and especially Raymond and fire the lot.