Best Buy review: Returning a soundbar for even ex change, which the geek tech told me that's what they would do

I had a geek in home support twice. He couldn't permanently correct the audio issues.. after the second visit, the tech said take it back and they'd exchange the the sounbar system. The tech said that this is an isolated issue. I chat with a customer service person, who transfered me to a website and charged $5.00 fee for a lawyer would make a decision and get back to me. WHERE is the REAL WORLD going. This is just extremely ridiculous situation. Jim Yeager