Best Buy review: Returned refrigerator not being credited on my best buy card

I bought a GE profile fridge on 2/17/23 for $3094.96, (order # [protected]) to be delivered on 2/20/23. It wouldn't fit thru my kitchen doorway, so it could not be delivered. I returned to Best Buy that same day, 2/20/23 and bought a 2nd fridge - a GE Energy Star for $2054.97 (order # [protected]), which I paid cash for.

Meanwhile, I am getting payment reminders via text, email, and phone calls because the fridge that wouldn't fit has not been credited from my Best Buy Citi card. I have gone into the store numerous times and keep getting told it will be taken care of. I have been dealing with Devin McClarton at the location on Shelbyville Road in Louisville, KY. He's very nice, but the issue has not been resolved. THEN, Best But credited the 2nd fridge I bought - $1000 cheaper than the one that wouldn't fit. So, now I have a refund for the one I kept - this was several weeks ago. What is it going to take to fix this? Everyone I talk to guarantee's me it will be corrected soon. It's 5/15/23! How long does this take? I've spoken with my attorney and I'm real tempted to press charges for fraudulent behavior from Best Buy. I don't want my credit score to be tarnished because Best Buy can't handle this simple task.

Lisa Bolin
[protected]
Bolin. [protected]@att.net