Best Buy review: Repair service unresponsive

I have gone online to schedule and in store repair. The website toggles around and around, but it never allows me to make an appointment. I have googled all sorts of ways, and continue to get the same bestbuy.com page. I have called the 800 number and i've been on hold for 36 minutes. Still holding. I have called the local store, and i've been through numerous prompts. I keep getting an message after about 5 minutes of being on hold about a remote access code and then the call clicks off.

I know everyone is pressed with covid issues, but a giant tech seller like best buy needs to have their website and phone numbers operational. If you want to talk to a real person, forget it. I'm only able to schedule an in store consult for a purchase. I'm beyond frustrated. I have geek squad protection on all of my computers for office and home.