Best Buy review: Refusal to follow through with return.

I have been a very good customer for many years, buying my computers and TV's there. I have recently had an experience that will stop me from any further purchases. I purchased a tv requesting that it be capable of using wireless headphones. The Best Buy associate gave me a tv that was not wireless accessible but also an adapter that would not work. I returned and another associate gave me wireless headphones that would not work either. Another associate said it was not a wireless model, but first associate said it was. When I arrived home of course they did not work. I researched myself to find a Hisense which does exactly what I wanted. So I returned the Samsung to exchange for Hisense
I accidentally forgot the stand and the customer service representative said she would charge for the stand but that I cold return it and get my money back. I came back and NO the slip was funky. I then called customer service at which after an hour on the phone. She said to go back to the manager and I could return it. I went back and told them what customer service had said. They ran it again and NO again. The manager was very rude. I will not go back it was very embarrassing and very bad service. I will no longer purchase anything from Best Buy. I seriously doubt you will forward this complaint but I felt I had to tell someone how horrible this has been. One final thing if I was not told I could bring it back I would have gone home to get it right away. I am hoping you will forward this to whoever you deem should receive it, however I sincerely doubt you will after this example of poor customer service.
The customer service Pin is [protected]. The store is Best Buy East 2452 E Springs Dr Madison. WI. 53704. The phone number is [protected].
My name is Mary E Rigby 3720 Sunbrook Rd. Madison, Wi 53704 and my phone number is [protected].