Best Buy review: Overall awful experience

This ordeal started with us buying a NEW Samsung QLED TV online for pickup. Said our order was being prepared. Two hours later, we get a text saying they were out, too bad, so sad, cancel or look elsewhere. So, we tried another store, store #205 near Paradise Valley Mall in Phoenix. Another few hours and it was ready for pickup. We drive the 15 miles out there, get the TV and come home. Unbox it and could not find the power cable. About then, I see the tape at the bottom of the box that says inspected by Best Buy, so a return. I paid full price for a USED item. Okay, fine, they suck and their QA folks are worthless. Well, we put the TV up and notice there is a nice crack on the left side and the screen is separating so this was garbage. Start boxing it back up and the wife is trying to get hold of Best Buy. Customer service center in the Phillipines and he can't understand what she is saying. So, we go BACK to store #250 and go in and tell them the TV is broken, they tried to sell an open box item as new and I wasn't happy. No more of that model in store, no more to order, we'll refund you. All of this being said like they couldn't care less. So, I used to spend a fair amount with Best Buy but no longer. I ordered the TV through Amazon this morning so Best Buy lost the money. Wasted a whole day plus two 30 mile round trips worth of gas. What a dump this place has become, no care about customer satisfaction and as far as I'm concerned, scammers trying to sell returned goods as new.