Best Buy review: Order Cancellation- Customer PIN [protected]

As an over 15yr customer I went into Best Buy this morning to purchase a new IPad pro. I had not used my Best Buy credit card in years so I ended up opening a new account, giving me a $6000 limit and purchased an IPad Pro, 11 WF CL 128 GRY-USA and case, totaling $1028.99. Darwin was my sales person and was very helpful. By the time I finished several errands and returned home, I received a text message informing me that my order was cancelled. I spent over an hour speaking with and on hold with no one able to explain to me why I was sold an item that is "no longer available". I don't understand how this can happen and am very upset. I was told that a floor manager would contact me. This has not happened and I am requesting that someone contact me and this matter be looked into so that my original order be initiated and reinstated for the promised April 26, 2023 delivery date.

Thank You

Nicole Raymond

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