The complaint has been investigated and
resolved to the customer's satisfaction
Best Buycharging to may credit card, no order verification, and no merchandise

I needed a gift as soon as possible so I decided to purchase online the new MSi mini laptop, that I really wanted to give away as a gift. I made the order online thinking it will be faster than going to the store. And of course like other time they do not have the merchandise in the store, so I did the order online paid it got my confirmation number online THEN in the bottom of the confirmation you see the words, "this is not a receipt you need to receive 2 confirmation emails within 45 minutes that the merchandise is in the store." the 45 minutes came and left this was at 2:00. No respond from the store where I was going to pick it up, which was the Hialeah store in Miami, I waited untill 6;45 called them back to ask, "why I have not receive my confirmation ".I really need this mini laptop because its a gift, so of course, they already have my credit account number so I figure I cancel the order. Any ways, I tell the customer service lady that I think it will be faster to get the computer at the store. In the mean time she doesnt explain to me that if I cancel they well hold the money on my card for 7 days ;until I get the money back on my account. Which sucks because online Best buy they say they will not charge your account but they do because they are holding my money for 7 days and I can't buy the gift.So, I still decide to go to the store when I go there i ask for the Msi computer they have it. I ask the sales guy for the price same as the internet plus $20.00 tax. Then he comes back "Oh mam, there will be a charge of 39.00 extra because the computer was optimized by the GEEK squad and we charging 39.00 extra. I tell him well i don't want the optimization. If you guys promise an Ad a price 319. then online 319 plus with the tax it would be about 342 dollars and change, well since they optimize the mini laptop in the store already they want to stick you the 389 dollar charge, so I was So frustrated already then the sales guy ask me, " did you order it online." I was like, " yes, I was soppose to pick it up here but no one verified my second email indicating that you guys had the merchandise." He goes, " yah we do have the merchandise but we didn't get back because we optimize them." one again it will cost more at the store, so I tell him, " so we order it online to pick it up at the store online BestBUY saids that yes its available they hold my money and it all because you guys add optimize with out no one consent, "So the merchandise its not available, "i told him."so you need to put it down online, so no one else get scammed and you guys hold there money".I was so frustrated to find out that my funds where still kept by Best buy even though i canceled my order online. And they still promoting the computer for 319 online that its available in Hialeah. BEWARE YOU WILL GET CHARGED . EVENTHOUGH THEY SAY IF THE MERCHANDISE IS NOT AVAILABLE THAT THEY DON"T CHARGE. THEY PUT THE MONEY BAcK BY THE SECOND WEEK. UNLESS YOU GET ONE OF THE CUSTOMER SERVICE REP THAT WANT TO DO THE WORK> AND CALL YOUR CREDIT COMPANY TO ASK FOR YOUR MONEY BACK> IF THEY HAVE THE MERCHANT NUMBER WITHIN MINUTES YOU HAVE YOUR MONEY, BUT OF COURSE, MINE DIDN"T, , , , I CALLED AGAIN SPOKE TO DIFFERENT REP, AND AGAIN UNTIL SHE TELLS ME, " MAAM YOU ARE NOT EVEN IN THE COMPUTER .WE HAVE TO MAKE A CLAIM REPORT ."I WAS LIKE (WTF)>>>> so i need a claim number...then i call bestbuy again

finally after repeated calls and waiting on the phone with automated machine, which is a crap hole ... ayoung lady by the name of carina did the order and tells me Sorry for my inconvinience and I will have my money within 48 hours and so i can have the computer order again online and they willl ship it for free through standard shipment WHICH IS & DAYS . THE WHOLE POINT OF ONLINE ORDER TO PICK UP IS SO YOU CAN HAVE IT THE SAME FRIKKIN! DAY! GEEEEEEEEZUZ...BESTBUY...ONLINE TO PPICK UP IS THE BEST HEADACHE ...(ANNOYED, NOPRESENT, SPENT DAYS ON THE PHONE, ) STILL NO MSI MINI LAPTOP. I WILL BOYCOTT THEM,

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