I bought a western digital media player online from best buy on september 18, 2009, for $119.99. six days later, their website price was $99.99. i e-mailed best buy customer service ([protected]@bestbuycanada.ca) to ask if their online price guarantee pertains to their own website and not just their competitors'. i was hoping for a $20.00 rebate, based on their 30 day price guarantee. that was september 24. on september 25, i checked their website and the price had jumped back up to $119.99. by september 28, absolutely no response from best buy (not even an acknowledgement that they received my e-mail). on september 28, i resent the message with a plea for a response. on september 29, i resent the message, begging somebody to acknowledge me. today, september 30, i resent the message. it appears that best buy has no intention of responding to my inquiry. i guess they think that if they ignore me, i'll go away. maybe they're right, but i can still post here that i feel this customer service is the shoddiest i've ever encountered. i will not be purchasing from this company again. merchandise is only half the sale. you have to follow it up with stellar customer service if you want to survive in this economic climate. too bad nobody at best buy realizes this.
The complaint has been investigated and resolved to the customer’s satisfaction.