Best Buy reviews and complaints 1
View all 1145 complaintsBest Buy - TV purchase and protection plan service
We bought the open-box item with a discount on the open-box price (in addition to the lower value for being open-box). Despite the fact the company coverage policy (mention under section 7b on page 7 of the Geek Squad protection plan document) mentions reimbursing on non-discounted value, they are only willing to reimburse for the amount we paid on the invoice and don't even cancel the full protection plan that we paid for TV.
They decline to accommodate our request in any reasonable capacity or honor the service they have sold us for the same mentioned TV yet want us to pay for that service (at least partially) that they are not willing to honor.
Desired outcome: Exchange TV with comparable model (performance and technology wise)
Stay away from this corporation. They have the worst customer service. Lots of hidden fee. selling you services that they have no intention to honor if it comes to it and no one that you can find that can be held responsible or provide you with reasonable answer. There is a useless bunch of people working from home and they have no answer for any question or provide you with any support or help other that having you wait on hold between department that they do absolutely nothing but repeating ridiculous sentences like an answering machine which has nothing to do with your question. It seems they are instructed to frustrate you to just give up and they have no intention of providing help or service or find resolution. Don't waste your time and energy working with this corporation. BTW anywhere that you contact or any phone number you find will be circle back to the same place.
Latest Best Buy Reviews
Item return Geek squad protection or lack there of customer service Being charged for accounts cancelled one year ago Used to hate it now I love itGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!