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CB Retail Stores Best Buy 390 N Moorpark Rd, Thousand Oaks, CA, 91360, US
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Best Buy
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Best Buy

390 N Moorpark Rd, Thousand Oaks, CA, 91360, US
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Verified customer This complaint was posted by a verified customer. Learn more

Best Buy - Desi at the Thousand Oaks Store

Last night I came to your store and it was 8:30 pm. I could not find anyone as the other customers. I finally found a stock person in a black shirt and he found the manager Desi came out really angry. I am 70. My first reaction was to run, I am 5' 4" and I nicely told her I had called ahead that day and knew exactly what I wanted which was a dash cam, new computer and phone. She started yelling at me. I pulled my phone out privately to call the police. She told me she was going to physically throw me out and that I lied about no one on the floor. The woman waiting at customer service where I ended up said the same and Desi followed me when I spotted a sales person. He winessed the abuse. He was about 32 maybe and African American. He looked at her terrified. She approached me inches aways and said get thew [censored] out of my store, I want to go home. I ran to my car and fell. I have traded at Best Buty since you opened the stores. This is a nightmare and I did call the police.

Stephanie [protected] I told her she does not need to beat people up and please stop. She ran to the door after me yelling get out. I just drove from Agoura to spend money and am in shock.

Desired outcome: Deai fired

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