Best At Travel’s earns a 1.4-star rating from 0 reviews and 11 complaints, showing that the majority of travelers are dissatisfied with holiday bookings.
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Have not got room which we paid for as hotel overbookef
Arrived this morning no twin bed ocean view room. Upgraded to suite but second bed is small zed bed. Other bed is upstairs on mezzanine with no bathroom facilities which are down stairs so if my friend wants toilet in night she has to tu4n lights on wake me up or break her neck by not turning lights on.
We have lost a day of our holiday as they have overbooked,
They have offered another room which balcony overlooking the road. We paid for club ocean room.
Our holiday is ruined from the start.
We have asked to be transferred to another hotel but they will not.
She is telling us that the road side is ocean view and the other side which we want is a sea view!
Please help us.
Booking reference under name of Jayne Gatrell ref 230424 highly recommended by Anjam
Please get back to us ASAP.
Communication
I am sorry to be in the poison of having to complain with regard to communication with our personal travel agent which has been less than acceptable . I have a holiday booked 22 September to Cyprus however due to experiencing covid pneumonia resulting in hospital admission and after affects I have been advised by GP that it is not medically able to travel at this time .
I have contacted my personal travel agent to request holiday to be postponed until next year numerous times over since 2nd august to request holiday to be post phoned until next year.
However have been advised since 2 August(from travel agent) "still not heard from hotel if can postpone holiday" .
As you can appreciate I am becoming extremely concerned due to the brevity of time and 22 September is now only 3 weeks away and still no confirmation that holiday can be rearranged.
I have paid in cash £2500 for this holiday planned September 2020 which unfortunately had to be postponed (jest 3 grounded planes) . Myself and my wife had rebooked it for 22 September and were excited about having this holiday and devastated about contracting covid pneumonia compounded by long term impact of the disease which results in being impossible to go.
Your urgent support in addressing this situation is appreciated.
Kind regards
Andy Gallagher
personal agent: Doreen Derozario
Desired outcome: Re arrange planned payed for holiday
Holiday Refund
We have booked and paid in full for our holiday due to be taken last April, we have never been contacted by Best at travel, we had to phone them as the country had gone into lockdown, they did not offer a refund, only reschedule or vouchers, we rescheduled for ten and a half months later. Six months later we were advised by Ethiad that the flights had been cancelled, I again rang best at travel, they again refused us a refund, this time we insisted threatening then with legal action, they eventually, after many emails back and forth offered a refund but the wait was five months away, we agreed, it is now time for the said refund and guess what... It hasn't happened, I emailed them last week to check all was on track, to be told it was, now they are saying there is another delay
Desired outcome: Refund in full
Is Best At Travel Legit?
Best At Travel earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Best At Travel. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Best At Travel's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Bestattravel.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Best At Travel have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Best At Travel and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Best At Travel has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Avoid this company!!!
If you haven't already booked with them DONT! If you have then be prepared for the following...
Will try to communicate via phone so there is no evidence of their lies.
Will not reply to emails.
Persuade you via the phone to cancel holiday and go through insurance knowing insurance won't cover package holidays and that [protected]@T cancellation policy is 100% of cost meaning no money for you.
Wont offer refund or credit note just rebook holiday for next year (and I very much doubt they will be in business is you see all the complaints on other review sites.
If you try to claim through credit card they will fight this tooth and nail.
If you unsuccessful with your bank and go back to [protected]@T for a refund they will stall and tell you that your bank has open case even though it's the merchant that is responsible for closing the case.
Will not reply to emails.
They are basically stealing money from people at a time when the world is going through a pandemic.
My advice to you is to start your complaint with ABTA now and also lodge complaint with CMA.
Also please contact any other organisation you think might be able to help and spread awareness of this dreadful company and write reviews of your own experience with them.
Lack of communication with regard to cancelled holiday
I had booked a holiday last year to St Lucia. Due to COVID the hotel contacted me to say they were closing. This was in March. No word from best at travel till I contacted them. My agent who I booked with Robert was helpful but asked customer care to contact me. I was due to fly on Friday 22nd May and I still haven't heard from them. Robert offered to rebook but I want to explore my options and also due to changes in circumstances ideally want a refund. They are refusing to give me an official cancellation invoice and was told that any refunds wouldn't be till next year.
You cannot get through by phone.
Cancelled holiday no refund given arrogant staff
We have had our holiday cancelled because of Corona 19 Virus. Best at Travel are not communicating, sending out generic e-mails. Not giving out refunds as per ABTA / PTR. We have been asking for our money to be refunded. They are refusing, using ABTA as excuse, offering a credit note not ABTA backed their own. They had not paid our hotel and they...
Read full review of Best At Travelhotel booking
This is the first time we have booked with BestAtTravel and the whole experience has been disappointing and stressful. We booked two family rooms at the Radisson Blu Azuri Resort and Spa for 1 week in December and paid upfront for it last Friday. On Monday we got a call back saying there was an "error" on their website and that the rooms were not available. The agent claimed that they sourced the rooms from an "external company" and they no longer had them. He offered us alternative at Preskil Beach Resort which is a four start resort and not a five star unlike Radisson for the same price! On further checking on their website they actually still had the Radisson Blu Azuri Resort and Spa advertised but at a higher price (£900 more for each room). When confronted the agent he changed the story to that they did have the rooms but this was now the price this "external company" was asking for! The travel agent (Dharam Patel) who was dealing with our booking was arrogant and had unprofessional attitude from start to finish. Don't get me wrong we do understand things can go wrong with bookings however if a company was upfront, transparent and sympathetic I would not have been writing this review today. Due to the breakdown of trust we cancelled our booking from BestAtTravel and was told the refund won't be until 3 days after. I would recommend this company to consider changing their name as they certainly are not BEST AT TRAVEL!
Price hike
After booking a holiday and paid £300 deposit l was told to pay the balance in two days by phone.When l tried to pay over phone, there was no one to pick the phone up whole day.When l called back next day they put the price up by £60 for late payment.I had no choice but to pay, since the booking agent said that its take it or leave it, and no refund of deposit.I had no choice but to pay.
So people please be aware of this back street tactics by this travel company [protected]@Travel.Will certainly not use them again, and will warn others too.
Poor Customer Service
I wish I had found this site BEFORE I booked my holiday with BAT. I could have saved myself so much stress and money chasing them. The short story is that I booked late 2011 for a holiday in June 2012 to Cuba. Straight away I had to chase for a confirmation and invoice. As a condition of booking I asked for the tickets to be posted to me in Portugal but was told they could only be sent to the UK address where my credit card was registered. It was agreed that my tickets would be sent 1 month before departure to give my family in the UK time to post the tickets on. One month before I reminded them by email and phone and was assured the tickets were on the way. After many more phone calls and emails they were finally delivered by courier to our Gatwick hotel the night before departure. Imagine the stress that caused.
The main reason given was that they had run out of visas for Cuba and when they asked for more from the Cuban Embassy were told that the person responsible for issuing visas was on holiday. What incompetence on the part of the BAT admin team in not realising the number of forward bookings they had and not ensuring that they had enough visa to cover. I am sorry but I have doubts about the other part of their excuse regarding the embassy. A Cuban visa is a preprinted form that has to be completed by the holidaymaker. Surely this can be issued by any member of staff.
I totally agree with previous reviewers that the staff at BAT are only interested in taking your money. After that you are on your own. I made many requests to speak to a manager who it seems was always 'out'. Perhaps if he were to spend more time in the office he could manage his staff more efficiently. He did eventually email me the day before departure saying that he was investigating my situation and would ring me later that day. Twenty days later and I am still waiting for his call.
We did meet one other couple on holiday who had also booked with BAT. They also did not receive their tickets in a timely manner and as he worked in London he says that he installed himself in their office and refused to leave until his tickets were handed over.
Please, PLEASE think twice before dealing with this company.
Hi There
I have just come back from 7 nights in Dubai after booking with Best at Travel and I cannot recommend them highly enough
I dealt with Herbert Yaweh who was excellent and found me a great hotel and flights at a super price. He emailed me my hotel vouchers, tickets and helped me over the phone choose my seats, meals and check in via Emirates website. He even managed to get us a room upgrade at the hotel which we were over the moon with. I cannot vouch for others at the firm but Herbert was fantastic
I hope this helps
Jonathan
Downright incompetence
We found BestAtTravel via Google and their prices were very competitive. At the time we were having trouble finding availability for the trip we wanted, on the particular dates, and at the specific hotel so we were very keen to get in touch with them.
On the Wednesday afternoon my wife phoned them to book the holiday, we were told at the time that our credit card would be pre-authorised for the full amount of the holiday, but the money would not actually be taken until the trip was confirmed. They would contact the resort to confirm the booking, and then they would get back in touch with us.
On the Thursday we had not heard back from them so my wife called. In the meantime another company had come up with availability for a similar trip. On speaking to BestAtTravel, we were told by their salesperson that the hotel was unfortunately not available and so they tried to offer us alternatives – none of which were suitable. We told them about the offer from the other company, at which point my wife was told that the offer was not possible, and that she must by lying! She ended the conversation after speaking with a manager called Anjam (not sure this is the correct spelling), who told us the pre-authorisation would be removed from our credit card.
We then went back to the second company and tried to book the holiday through them, only to be told that the credit card did not have sufficient funds on it. By this time it was late in the day so we could not get back in touch with BestAtTravel to ask what was going on. The second company offered to hold the holiday for us until the following Wednesday.
First thing on the Friday morning we were back in touch with them, and we were told that it could take a day or two for the pre-authorisation to be removed, so we decided we had no choice but to wait and see what happened. My wife was told that the pre-authorisation had definitely been reverted, at about 6pm on the Thursday.
On the Saturday I phoned my bank to see the state of my credit card and the pre-authorisation as the funds were still not available to us. To my amazement I was told that it had not been pre-authorised, but the full amount of the holiday had actually been taken by BestAtTravel on the Wednesday – without them actually providing us with a holiday! I told the bank that the money had been taken fraudulently (as I had not been given any services or goods), but they explained that I needed to speak to the company first to ask for a refund.
I immediately phoned them and spoke to a very helpful lady called Olivia, and she explained that in error, they had misread an email from the resort which arrived on the Wednesday, and the card had been charged by mistake. Their accounts department were closed until Monday so she could not confirm when the refund had been made to my account. I asked for a manager to call us back on the Monday after explaining my anger to them.
On the Monday (after my wife had to call them), she again spoke to Anjam the manager who at this point again started insisting that they had not taken the money from us. She spent 5 minutes arguing this point with them and being told that she was wrong! He then turned over the page of a document he was looking at (possible the manifest from the credit card machine) and found the evidence that they had indeed actually taken the money. At this point, my wife was told that the credit card was then re-credited with money. (I still can’t confirm this as it is now Tuesday).
My complaint with the company is twofold:-
(i) They made the mistake in the first place and took our money, this is quite poor, but I understand that mistakes can be made, however…
(ii) we were lied to on the Thursday when we were told that the ‘pre-authorisation’ has been removed –they knew at that time that the money had in fact been taken from us,
(iii) If the money does not reach us by Wednesday they will be responsible for us losing the other holiday.
(nb: it is now Wednesday, and we have lost our holiday due to the money not having been refunded yet).
Given the state of communications within their own company, and the attitude of the particularly argumentative, inept manager, I would recommend to everybody that they avoid this company like the plague.
A quality company would deal with complaints and grievances properly - probably without lying, in my experience this is not a quality company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Travel booking
AVOID Best at travel. This internet based company is not recommended.
Poor standard of service. They Do not respond to your emails. Once they have taken your money, from that point they are not interested. Do not trust their internet images of hotels, they very far from reality. They are unreliable and untrustworthy.
Best at travel is BAD at travel. DO NOT USE.
If I could score Best at Travel with a 0 I would. Do not use this company. We paid £6.5 to Best at Travel at Travel in April, the holiday was cancelled due to Covid and we are still fighting to get a refund and it's now the end of June.
They are ATOL and ABTA certified and their website states that you can book with confidence and that they state full financial protection, this is absolutely not the case.
Throughout this process they will not tell you the truth.
They will tell you that they will only give you a credit note. They will say that they haven't received the money from their suppliers.
Do not book with this company and I'm happy to share my experiences. jamespike100@hotmail.com
We would not use them again. We made a complaint, they took ages to respond and just gave us excuses about why things had gone wrong. Paltry compensation.
DON'T be fooled here by these crooks, crooks is mild, they are pure pure rip off merchants ! Booked with them and they DOUBLED the charge for the hotel, complained to the office and I was abused by the agent, horid horid vile people ! AVOID AT ALL COST Matter has now been passed to bailiffs to recover money lost along with a lot of charges !
I used to use best at travel a few years ago but recently my son used the company and booked from website, the information was misleading when I contacted the company Head of Sales, he was rude, called me a liar, and was totally unprofessional ending his abrupt email with having been in the business for 24 years etc., then have a nice holiday.
I will never use or recommend this Company again, totally unprofessional and there is no need to be aggressive and unhelpful, dont use>
Very poor service. Left stranded on holiday. Refused to help whilst there and on return. DO NOT BOOK HOLIDAY WITH THIS COMPANY
I would never recommend Best at Travel - my advice is to Beware! I blame myself for being so trusting - and it cost me over £8, 000!
They are absolutely rubbish. I booked a holiday + car with them. They were well aware that I had three children and only after a deposit was paid did they try charging an additional £420 for car seats! They then said my deposit was non-refundable and I could go elsewhere.
Well I have just booked a holiday with them, i couldn't find any reviews at first then stumbled on this, shock horror, i called them back and requested a refund and Arran said he could not see what the problem was, the problem being, no confirmation e-mail of booking, charged my card, booked wrong hotel and he said he would refund card (i wont hold my breath). The guy i spoke to earlier told me to stop butting in! cheeky sod, unprofessional only nice and jolly when taking your money! i was told that the person i wanted to talk to didn't start until 2pm, but miraculously turned up early when i requested to speak to the manager! great who turns up for work 2 hours early! what a con company! they better refund my card!
Best of travel are an expensive joke, email complaint twice with no response, have walked away and will never ever use them again, they have lost all of our business which amountsto over 20k this year along. DO NOT USE THEM .yep they take your money and head to the Hills.
My name is Barry McKay and I would not recommend Best At Travel. In my experience they are Worst At Travel. I am currently pursuing a serious complaint against Best At Travel aka BestAtTravel. Bestattravel have so far done everything possible to dodge their responsibilty for placing my family in an unhealthy and potentially dangerous situation in Dubai, in the middle of the night and being in breach of contract. We had booked a very expensive holiday with them, involving flying to Dubai First Class with British Airways, as they claimed to be Dubai specialists. There was no point wasting money on First Class flights, even though British Airways service was very good indeed, only to arrive in Dubai and be badly let down by Bestattravel.
I intend to post full details of our experience with Bestattravel in due course. If I have to pursue Bestattravel through the Courts, there may be some delay in publishing the details of my experience until the litigation and trial is over.
Meanwhile, here are a selection of posts which have been published on Tripadviser:
denningboy
london
posts: 32
“ Best at Travel ”
21 March 2009, 17:59
Has any one had poor treatment from Best at Travel recently. I booked my family of 6 to travel on the 4th April 2009 on an early flight to Dubai last May 2008.
Emirates confirmed my booking in the summer and gave me a flight reference.
Having asked repeatedly this week, where are my tickets, I was told the lady who deals with it is out at the moment we will ring back; but never did.
I was then informed after I insisted speaking to a senior manager from Best at Travel that Emirates had over booked the early flight and my family was now on a later flight.
When I subsequently phoned Emirates I find out my original booking was cancelled by Best at Travel and I had from March 11th two new bookings sending 3 of my family on the early flight and 3 on the later flight.
When I once again tackled Best at Travel I was told it was within their terms and conditions to make the changes, accept the flights or cancel the holiday.
I was getting somewhat annoyed by this time - when would I have found out about the flights, if I had not persistently kept phoning Best at travel.
The Best at Travel finally apologised for their mistake and my family are all on the later flight -
which will ruin my first days holiday.
I informed the Best at Travel manager that I would inform all I could about his company's shabby treatment.
I have also written to Rita Sharma, a director of Best at Travel, not to claim any compensation but telling her of my disgust about her company's values and standards. Was it neglect or caused by Best at Travel hanging on to my £13k as long as possible and nuts to the customer.
I don't believe any of the above was Emirates fault.
Clem
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DesiB0y
Kent
posts: 36
71. Re: Best at Travel
19 April 2009, 22:40
I think this should only finish...when there is an offical apology and the invoice etc you are waiting for..!
Mr Groves might have answered all the others on this post but has failed to address the main concern of the author of this TOPIC.
So hurry up Mr Groves give this topic a rest and the author what he wants!
DB
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denningboy
london
posts: 32
73. Re: Best at Travel
20 April 2009, 13:31
Kayp2
I can assure you all the comments I have made are actual and I will stop posting on this site when I have received the information I need. As for a personal vendetta, I suppose it is - for what do you do when you risk losing £4000?
As for the reply from the MD, I think that it is as unlikely as MR Groves responding to my questions on this site – ask yourself why doesn’t BAT post their side of my complaint? They have my permission to do so.
As for being fair, any other company who stated to have such a low level of complaints would jump at the chance to rectify the problem.
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BestAtTravel
London
posts: 3
74. Re: Best at Travel
20 April 2009, 14:22
Hi All
Im sorry that i was not in at the weekend to answer you denningboy ... i wasnt hiding just do not work weekends .
I have not joined in the debate regarding your booking i have answered some of the other general criticisms we have faced on the forum you started and admitted there are things we can improve on as well as attempting to explain some others .
Going back to yourself i would not discuss an ongoing clients case openly on here, and as a majority of the party still travelled with us it would be unethical to discuss the details openly but as said you have are free to call me whenever you wish .
So regardless of your permission, and being mindful of this possibly becoming a legal issue further down the line we will not discuss actual complaints here . Rest assured though i have intervened to ensure this is resolved as a matter of the highest priority this morning .
A very very small percentage of things go wrong in any walk of life, whilst it is horrible and unfair to those involved there is nothing we can do to stop these very small things going wrong from time to time . Rightly or wrongly that is the world we live in and i would suggest that everyone on here has made some mistakes in thier working lives at some point, it might just be that your mistakes dont have the profound knock on effects that a mistake in our industry creates ?
I am not here to try and change peoples opinions, there is no spin involved . All of you have an open choice as to who you book with and i just encourage people to make thier own judgements .
Kind Regards
Spencer Groves
Manager
BestatTravel
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denningboy
london
posts: 32
75. Re: Best at Travel
20 April 2009, 18:55
Thanks to all of you that have joined in this debate. This is my last addition to the BTA scenario as I have now received my invoice information from Mr Groves and a full apology.
I know we all make mistakes but there are two ways of dealing with them
From Mr Groves
Hello Sir
I am sincerely sorry about the catalogue of errors that have happened with
this reservation, Jason Franklin and Anjam Khan will be spoken to and
warned about their future conduct .
Please find cancellation notes as promised . This has been posted to you in
invoice format (as attached) and also on a letterheaded format so that will
be ample requirements for your insurance claim .
Please note whatever you are deducted as part of the excess I am willing to
deduct from any future travel you may book with us, should you give us the
opportunity to redeem ourselves .
I hope this is all suitable .
Kind Regards
Spencer Groves
Manager
BestatTravel
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denningboy
london
posts: 32
12. Re: Best at Travel
22 March 2009, 14:13
I am sorry that many of you have had like problems with Best At Travel. I think they operate by booking the cheapest economy seats - the trade I understand has different prices for economy seating and when the planes become fully booked, the airlines reduce the amount of cheaper economy seats they allow agents. Hence at times like Easter Best At Travel take what they can get as nothing is paid for until the last minute.
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denningboy
london
posts: 32
13. Re: Best at Travel
22 March 2009, 15:56
I rang Emirates 3 months before I was due to fly out and I was given a flight reference by Emirates but Best at Travel Cancelled it. best of luck
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Choolio
posts: 113
reviews: 1
15. Re: Best at Travel
22 March 2009, 20:40
Hi all,
It seems Best at Travel are just not worth the hassle. Personally after reading so many bad reports about them I wouldn't want my holiday ruined by such a company who offers such poor after sales service.
Mary, we have booked our Dubai holiday with Destinology who offered us the best rate at the time of booking. They were by far the cheapest and were very quick to send us the written and electronic confirmation.
We emailed the hotels and they confirmed that everything had been booked. I recommend them.
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denningboy
london
posts: 32
19. Re: Best at Travel
25 March 2009, 22:02
I think my moan about Best at Travel has received abbot 50% against and 50% supporting Best at Travel -very poor odds when purchasing an expensive holiday.
Having written to Rita Sharma (company director) about my complaint, it should, in any decent company trigger an investigation and a written response.
If I am sent a reply by Best at Travel I will place the substance of it on the forum. If I don't do this in the next three weeks, it's a fair bet which 50% is the most accurate measure of the company’s performance.
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denningboy
london
posts: 32
20. Re: Best at Travel
27 March 2009, 13:50
just read www.bestattravel.co.uk
very dodgy
my reply
I think Best At travel have somehow placed an old blog (www.bestattravel.co.uk dated March 8 2006) on the Dubai Trip Advisors Dubai forum to try and dilute all the recent adverse comments.
In fact, according to the Trip Advisors records mike last visited the site on June 19 2008 – how strange
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Alba20
UK
posts: 48
reviews: 7
21. Re: Best at Travel
28 March 2009, 16:01
I priced up the DAM with Best at Travel, Netflights and also Destinology. Best at travel were cheapest, Netflights next, Destinology were around £300 more.
I called back and booked with Best At Travel, the person who had originally provided the quote was not available, so someone else booked the hotel for me. I was told £130 deposit would be taken from my credit card and a confirmation sent in the post. Two weeks later and no charge to CC or confirmation, I called back. The person I had spoken to originally said "I remember you were looking for 7nts in the Al Qasr", I thought this was odd, as by now they should have booked the DAM for us...or so I thought.
Next thing the credit card was charged for the full amount, not the £130 deposit. I called back and asked for a supervisor, complaining about the treatment. A refund for the amount, less £150 (not the £130 originally quoted) has been processed on the card.
I have an e-mail and postal confirmation, but just hope I'm booked into the correct accommodation following on from all the comments.
I'm not impressed at all...should have gone with Netflights!
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denningboy
london
posts: 32
22. Re: Best at Travel
29 March 2009, 4:45
Flight(s) Flt. No Dep Arr
HFlEigAhTtH(sR)OW -->DUBAI 04-Apr-2009 EK8 08:50 19:45
DUBAI -->HEATHROW 12-Apr-2009 EK29 09:50 13:30
Tickets will be dispatched by Royal Mail directly to the address as given above.
Hotels(s) Call us on [protected]
04-Apr-2009 12-Apr-2009
OCEAN PREMIUM LEISURE/BED & BREAKFAST
JUMEIRAH BEACH / DUBAI
Check In : Check Out :
Room Type :
Travel
just thought I would add a little detail to the best at travel story. the above is a section of the conformation from best at travel in october 2008 confirming my whole family on the early flight before they cancelled it and put half of my family on different planes
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jackoblackpoo...
blackpool
posts: 451
reviews: 1
23. Re: Best at Travel
29 March 2009, 5:17
Clem
I am a person who normally has plenty to say and has strong opionions, and NEVER lost for words, but I'm afraid you've won, or rather Best @ Travel have, I am now lost for words, what awful unprofessional correspondence to recieve, I would not even give it the title of Confirmation.
Thank You for sharing the shabby treatment you have endured from this company with everyone, people should be made aware of what Best are all about.
SHOP AROUND, cheapest price is not always best...
Mary
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denningboy
london
posts: 32
26. Re: Best at Travel
01 April 2009, 12:16
Still no apology after 10 days from the Best at Travel director after receiving my letter for cancelling my flight and splitting my family on different planes.
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Anoif
Lancaster
posts: 361
reviews: 3
27. Re: Best at Travel
01 April 2009, 15:02
Very poor treatment to say the least. We have been twice to Dubai with BAT with no major hitches to speak of. Their sales teams are to the point, like decisions made quickly and don't want to be on the line no longer than is necessary. For some people booking their well earned holidays this is very off putting and If their quotes hadn't have been better than other agents we wouldn't have used them.
Clem, have you told them you were posting on TA? They have received a lot of business through recommendations on here. Have you written to the MD via mail and sent it reg post, sometimes emails get picked up by PA's etc and put to the bottom of the pile!
Also could you speak to ATOL or ABTA and file a complaint against BAT. We Brits are not great at complaining but maybe we should get on the band wagon!
I really hope you get something sorted, it sure puts a dampener on the start of your holiday. You'll have a great time once you're out there so enjoy and deal with them when you get home!
Fiona
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Alli_D
Nottingham...
posts: 104
reviews: 14
33. Re: Best at Travel
03 April 2009, 23:58
I've always been a loyal customer of BAT but when I rang for a quote earlier this year it took the normal agent nearly two weeks to get back to me. And that was only after a couple of email nudges. His price came in at about £50 less than the nearest competitor and we decided to go ahead. He said the deposit would be £150 per person and I have him all of the details he needed. He said he'd ring me back to confirm it had gone through, etc. All the normal procedures. He rang back 10 minutes later to tell me the deposit would be £300 each. It was their new rules. We still said we'd go ahead.
I got a call back after another 10 minutes to say that he'd misquoted and the price was in fact £181 more per person! Needless to say we didn't book with them. At the moment the whole thing is on hold.
My stepson and family have booked with them. They booked and paid a deposit back in October 2008 and was told it was £120 each. They received an email in February telling them the rules had changed and they had to pay £300 each. They've paid but aren't happy about it.
It seems they can now change their rules to suit. When I do book it will be with Lee's Travel Club who have been incredibly helpful in providing quotes.
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denningboy
london
posts: 32
34. Re: Best at Travel
08 April 2009, 21:27
Dear 50% thanks for your support. I did not receive an apology or any reply from the Best at Travel Director. The sad thing is my wife had to go into hospital the day before we were due to fly to Dubai (luckily nothing serious). I suppose it’s a tangle with the holiday insurance company now.
Clem
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hannahengland
Tyne and Wear
posts: 5, 213
reviews: 5
35. Re: Best at Travel
09 April 2009, 6:06
Destination Expert
for Dubai
Good luck with the insurance company and a speedy recovery to your wife!
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Anoif
Lancaster
posts: 361
reviews: 3
36. Re: Best at Travel
09 April 2009, 16:31
Oh that's such bad luck, especially after all the hassle with BAT. I do hope your wife makes a speedy recovery and your insurers pay out quick enough for you to book another holiday. I've just seen a recommendation for another travel company and I've emailed them for prices for early July, we will wait and see! www.eShores.co.uk
Fiona
OldMrsHubb
Chester
posts: 1
39. Re: Best at Travel
10 April 2009, 19:55
Hi Denningboy,
Just seen your message. We had numerous problems last year with BAT. They almost ruined our holiday.
We hadn't received our confirmation and no one seemed to want to help when we phoned up. Eventually when we got it we saw that we'd been booked in to the wrong hotel. At this stage we were annoyed but if they had sorted it out professionally we wouldn't have minded. However getting it sorted was an absolute nightmare. No one would take responsibility, we were told no end of lies and were passed from one person to the next.
We eventually managed to cancel the holiday and we definitely won't be using them again. We had used them prior to this trip and all was ok. I suppose as long as they don't make a mistake your fine but when you're spending a lot of money it simply isn't worth the risk to save a few pounds.
Anyway good look with your trip, hope you don't have any further issues.
Edith
denningboy
london
posts: 32
41. Re: Best at Travel
11 April 2009, 12:52
DB
The main offenders were Jason, who had to be called over and over again and a Mr Khan, who was supposed to be the sales manager (total jobs-worth). Jason even at the very last would not give us the flight details and Mr Khan was the take it or leave it man. As for Rita Sharma, I don’t believe she does not know or care about how her staff conduct her business; if she did I would have had a response from my letter by now
clem
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Pack
Leicester...
posts: 106
reviews: 2
42. Re: Best at Travel
11 April 2009, 18:26
I have also been looking at BAT website now pricing up a July holiday, yes there web states the cheepest price around, however you try and book it for that price, not a chance, I was told all the day flight from B'ham with Emirates were fully booked, utter rubish, I have made my booking now needless to say NOT with these guys!
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DesiB0y
Kent
posts: 36
43. Re: Best at Travel
14 April 2009, 1:51
thanks,
Hope rest of the reviewers do the same...
Please NAME and SHAME the culprits, if you want future regulation on the websites which will help us all in the long run!
DB
denningboy
london
posts: 32
45. Re: Best at Travel
14 April 2009, 14:08
I can understand loyalty to someone who has helped in the past but surely the evidence from the majority of comments would tell any one seeking advice on travel agents that Best at Travel had serious flaws in their structure.
I appreciate good service when I receive it, but when I pay £13000 for a weeks holiday why should I, or any one take a chance with Best At Travel?
clem
Fi2003
Chester
posts: 7
reviews: 4
52. Re: Best at Travel
16 April 2009, 1:51
BAT are cowboys simple as that. Having contacted them to book for a party of 20 (yup 20) to go to Mauritius you can understand why I wanted to check prices against dates. Anyway - I was ranted at by some nutcase that I was wasting his time and then sent me an email following this rant up. It was a genuine request and booking. We contacted, complained etc but I can assure you this person will still be working there. In a moment of madness I only this week thought about using them but there dogey tactics of showing one price and when you call little things started being added - like 300pp transfer for a speedboat - I don't think so and many other things. Would never use this lot if they were the last travel agency on earth. They are completely unprofessional and I would honestly hate to have an issue and need assistance from them.
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BestAtTravel
London
posts: 3
53. Re: Best at Travel
16 April 2009, 20:34
My name is Spencer Groves and i am one of the senior managers here at bestattravel .. i feel compelled to reply and try and answer some of the concerns posted .
I would like to start by apologising to anyone who has ever felt we have let them down on any issues, that is not our intention . We cannot please everyone all the time and whilst some issues are beyond our control we accept some are so apologise for this .
CUSTOMER SERVICE - I am sorry to hear that some of you have found certain members of our res team rude and abrubt . We work on a 60% repeat pax ratio for Dubai so feel we are moving in the right direction but we can always improve, our aftersales care is important to us . We need to be made aware of instances like this in the future so we can act to rectify them, you dont need to have booked to make us aware of any negative treatment and im confident these have been isolated incidents.
RULE CHANGES - This year has been different to any year i have experienced in travel due to the economic conditions With this in mind lots of airlines and hotels have been asking for full payment or high deposits when offering specials so we then have to request that from you, they are doing this to protect thier revenue on the booking as the last 6 months or so have seen lots of cancellations from people struggling with balances, the hotels and airlines then only have a small deposit left from the booking after having rooms and seats blocked for a period of time and not on sale . There is the option of paying the normal low deposits but at the normal higher fares BUT this isnt common even this year and its only been one airline that have insisted on full payment for specials offers that have been on very very low airfares.
GENERAL PRICING - I have seen some comments stating people were worried about how ''cheap'' some of our pricing has been, we are happy to charge you more if you wish (ha ha !) .. I wont go into too many details as the competition are looking but please remember we have supported these hotels through thick and thin, gulf wars, 9/11 etc whilst others have jumped on to Dubai as its grown into this amazing holiday destination . We have a proven track record of helping these hotels through lean periods so have a very close relationship and they have come to us for help during this credit crunch, we work hard with them to produce good enough deals to keep you guys booking so if you have the funds to travel then this is the year.
ONLINE PRICING - Our website does clearly state ''subject to availability'' and does quote on the lowest fare and cheapest room offers . In some situations the cheapest airfare is not available so there may be a minimal increase, it is then your choice . Our website works this way so we can give you back search results for ALL hotels on ALL airlines very quickly, this also exposes you to all of the many offers we have with the various resorts as you may then see something at a great deal that you hadnt considered before.
COMPLAINTS - Things can go wrong in our business, like any business, as there are many factors being pulled together to create a holiday . One of these factors goes wrong and the whole holiday can have a problem and issues can be caused by us, the airlines, the hotels or local ground handlers .. But we are the booking agent so accept responsibility for all parts ! Saying that we have less than 1% complaints when considering we send approx 16, 000 pax a year to Dubai and that is a lot less than the industry standard . We like to think that our response in adversity is excellent and whilst we apologise for any problems we will do our upmost to resolve them to your satisfaction.
RESERVATIONS STAFF - All of our team have different ideas and ways of selling but please be assured ALL of them have travelled to Dubai many many times and were dealing with the region when no one else knew where it was and there was only half a dozen hotels around . My res team honestly do have unrivalled product knowledge of the region so you will find them useful even if you proceed to book elsewhere.
I hope this helps anyone who has booked or is considering booking with us, i have tried to answer as many questions as possible so sorry for the essay . For obvious reasons i cannot post my direct telephone number but rest assured any of you can call our company and speak with me at any time, pre or post holidays if booked, pre or post booking if not .
No matter who you book with we wish you a happy holiday ...
Kind Regards
Spencer Groves
Manager
BestatTravel
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geordie
Jersey...
posts: 317
reviews: 3
54. Re: Best at Travel
16 April 2009, 20:48
hello
Is this a case of genuine concern or sales pitch in case anybody else goes elswhere
Ive got to be honest ive been to dubai twice over the years with bestat and had great prices and no problems but with all these complaints recently it makes you think And ask them for a quote by email for mauritius 3 weeks ago and still no reply
So i suppose its up to the individual what they think and do
cheers geordie
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LondonTabitha
London
posts: 2
55. Re: Best at Travel
16 April 2009, 20:58
We booked our holiday to Orlando for 10 nights from 30th March 2009 with Best at Travel. Paid final invoice at beginning of January 2009. However, when we arrived at our Disney Resort hotel we were informed that although the management had held our reservation open, they had not in fact received payment for our booking so requested the outstanding sum of almost $3, 000! I explained that we had already paid our travel agent in England. Apparently Best at Travel's local USA agent had gone bust a couple of weeks prior to our arrival (Best at Travel were aware of this). Disney were very helpful and we paid again for the first night and agreed we would try to contact Best at Travel the next day (due to 5 hour time difference). I rang Best at Travel at 5.30am US time only to be told by an extremely rude and disinterested woman that I would have to pay again and make a claim when I got home - she knew of the problem but they had fulfilled their contract and made payment to the USA Agent so basically it was now my problem! (this is not in fact the case as my contract was with Best at Travel) No thought was given to my predicament if I didn't have the money to pay again. My Mum in England also apoke with Best at Travel and was met with the same unreasonable dismissive response. Only thanks to the continued persistence and understanding of the Manager at the Disney hotel were matters finally resolved after the first week of our stay. I would NEVER use this company again as it is clear that once you have paid your money they simply are not interested and will do nothing whatsoever to try to help/resolve problems. I think their attitude in such circumstances was unacceptable and entirely unprofessional.
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Fi2003
Chester
posts: 7
reviews: 4
57. Re: Best at Travel
16 April 2009, 21:31
Book with BAT at your own risk. What seems to be consistent is that if you require assistance or follow up their attitude stinks.
In response to the online pricing it amazes me that prices are never actually available. Considering I am talking hundreds and in the most recent case THOUSANDS in price difference the subject to availability clause is just another way of getting around what is paramount to false advertising.
I standby my assessment of this lot - cowboys.
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Fi2003
Chester
posts: 7
reviews: 4
52. Re: Best at Travel
16 April 2009, 1:51
BAT are cowboys simple as that. Having contacted them to book for a party of 20 (yup 20) to go to Mauritius you can understand why I wanted to check prices against dates. Anyway - I was ranted at by some nutcase that I was wasting his time and then sent me an email following this rant up. It was a genuine request and booking. We contacted, complained etc but I can assure you this person will still be working there. In a moment of madness I only this week thought about using them but there dogey tactics of showing one price and when you call little things started being added - like 300pp transfer for a speedboat - I don't think so and many other things. Would never use this lot if they were the last travel agency on earth. They are completely unprofessional and I would honestly hate to have an issue and need assistance from them.
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BestAtTravel
London
posts: 3
53. Re: Best at Travel
16 April 2009, 20:34
My name is Spencer Groves and i am one of the senior managers here at bestattravel .. i feel compelled to reply and try and answer some of the concerns posted .
I would like to start by apologising to anyone who has ever felt we have let them down on any issues, that is not our intention . We cannot please everyone all the time and whilst some issues are beyond our control we accept some are so apologise for this .
CUSTOMER SERVICE - I am sorry to hear that some of you have found certain members of our res team rude and abrubt . We work on a 60% repeat pax ratio for Dubai so feel we are moving in the right direction but we can always improve, our aftersales care is important to us . We need to be made aware of instances like this in the future so we can act to rectify them, you dont need to have booked to make us aware of any negative treatment and im confident these have been isolated incidents.
RULE CHANGES - This year has been different to any year i have experienced in travel due to the economic conditions With this in mind lots of airlines and hotels have been asking for full payment or high deposits when offering specials so we then have to request that from you, they are doing this to protect thier revenue on the booking as the last 6 months or so have seen lots of cancellations from people struggling with balances, the hotels and airlines then only have a small deposit left from the booking after having rooms and seats blocked for a period of time and not on sale . There is the option of paying the normal low deposits but at the normal higher fares BUT this isnt common even this year and its only been one airline that have insisted on full payment for specials offers that have been on very very low airfares.
GENERAL PRICING - I have seen some comments stating people were worried about how ''cheap'' some of our pricing has been, we are happy to charge you more if you wish (ha ha !) .. I wont go into too many details as the competition are looking but please remember we have supported these hotels through thick and thin, gulf wars, 9/11 etc whilst others have jumped on to Dubai as its grown into this amazing holiday destination . We have a proven track record of helping these hotels through lean periods so have a very close relationship and they have come to us for help during this credit crunch, we work hard with them to produce good enough deals to keep you guys booking so if you have the funds to travel then this is the year.
ONLINE PRICING - Our website does clearly state ''subject to availability'' and does quote on the lowest fare and cheapest room offers . In some situations the cheapest airfare is not available so there may be a minimal increase, it is then your choice . Our website works this way so we can give you back search results for ALL hotels on ALL airlines very quickly, this also exposes you to all of the many offers we have with the various resorts as you may then see something at a great deal that you hadnt considered before.
COMPLAINTS - Things can go wrong in our business, like any business, as there are many factors being pulled together to create a holiday . One of these factors goes wrong and the whole holiday can have a problem and issues can be caused by us, the airlines, the hotels or local ground handlers .. But we are the booking agent so accept responsibility for all parts ! Saying that we have less than 1% complaints when considering we send approx 16, 000 pax a year to Dubai and that is a lot less than the industry standard . We like to think that our response in adversity is excellent and whilst we apologise for any problems we will do our upmost to resolve them to your satisfaction.
RESERVATIONS STAFF - All of our team have different ideas and ways of selling but please be assured ALL of them have travelled to Dubai many many times and were dealing with the region when no one else knew where it was and there was only half a dozen hotels around . My res team honestly do have unrivalled product knowledge of the region so you will find them useful even if you proceed to book elsewhere.
I hope this helps anyone who has booked or is considering booking with us, i have tried to answer as many questions as possible so sorry for the essay . For obvious reasons i cannot post my direct telephone number but rest assured any of you can call our company and speak with me at any time, pre or post holidays if booked, pre or post booking if not .
No matter who you book with we wish you a happy holiday ...
Kind Regards
Spencer Groves
Manager
BestatTravel
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geordie
Jersey...
posts: 317
reviews: 3
54. Re: Best at Travel
16 April 2009, 20:48
hello
Is this a case of genuine concern or sales pitch in case anybody else goes elswhere
Ive got to be honest ive been to dubai twice over the years with bestat and had great prices and no problems but with all these complaints recently it makes you think And ask them for a quote by email for mauritius 3 weeks ago and still no reply
So i suppose its up to the individual what they think and do
cheers geordie
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LondonTabitha
London
posts: 2
55. Re: Best at Travel
16 April 2009, 20:58
We booked our holiday to Orlando for 10 nights from 30th March 2009 with Best at Travel. Paid final invoice at beginning of January 2009. However, when we arrived at our Disney Resort hotel we were informed that although the management had held our reservation open, they had not in fact received payment for our booking so requested the outstanding sum of almost $3, 000! I explained that we had already paid our travel agent in England. Apparently Best at Travel's local USA agent had gone bust a couple of weeks prior to our arrival (Best at Travel were aware of this). Disney were very helpful and we paid again for the first night and agreed we would try to contact Best at Travel the next day (due to 5 hour time difference). I rang Best at Travel at 5.30am US time only to be told by an extremely rude and disinterested woman that I would have to pay again and make a claim when I got home - she knew of the problem but they had fulfilled their contract and made payment to the USA Agent so basically it was now my problem! (this is not in fact the case as my contract was with Best at Travel) No thought was given to my predicament if I didn't have the money to pay again. My Mum in England also apoke with Best at Travel and was met with the same unreasonable dismissive response. Only thanks to the continued persistence and understanding of the Manager at the Disney hotel were matters finally resolved after the first week of our stay. I would NEVER use this company again as it is clear that once you have paid your money they simply are not interested and will do nothing whatsoever to try to help/resolve problems. I think their attitude in such circumstances was unacceptable and entirely unprofessional.
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imranm
Manchester...
posts: 66
56. Re: Best at Travel
16 April 2009, 21:22
I've just tried to book with BAT, been told by Parry that they do not email confirmation quotes. I wanted to make sure I had something in writing before proceeding, i.e. % deposit, hotel, airline specifics etc. Going to netflights now!
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Fi2003
Chester
posts: 7
reviews: 4
57. Re: Best at Travel
16 April 2009, 21:31
Book with BAT at your own risk. What seems to be consistent is that if you require assistance or follow up their attitude stinks.
In response to the online pricing it amazes me that prices are never actually available. Considering I am talking hundreds and in the most recent case THOUSANDS in price difference the subject to availability clause is just another way of getting around what is paramount to false advertising.
I standby my assessment of this lot - cowboys.
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denningboy
london
posts: 32
61. Re: Best at Travel
17 April 2009, 14:59
Yes it would be great to move on but the story has yet to be completed.
I asked BAT to send me a cancellation invoice that showed the charges relating to my wife and myself as my daughter & her family went on the holiday (to pursue my insurance claim). After sending clear instructions to BAT of my requirement I received an invoice showing only the total cost for all the family.
I phoned BAT and was promised what I had requested would be obtained from the no phone back Jason.
From a further phone call a week later I was told by another BAT person that the BAT policy was to send only the total information, but after some threats to make BAT responsible for my lose, thing started to go in a better direction.
Only for a little while.
A further phone call (four days later) after I was promised my break-down invoice I was informed that the lady who was dealing with issue had been sick for five days and Jason had just left on two weeks holiday. A normal company would keep records and such information as I had asked for would be available.
I was told BAT doesn’t work like that and I would have to wait for Jason to return.
My insurance company require that they receive all the relevant documentation within 28 days. Whish me luck.
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Gibby W
Kilmarnock...
posts: 740
reviews: 13
62. Re: Best at Travel
17 April 2009, 16:57
Denningboy
You may have already done so but if not try sending a pm to Spencer Groves who has replied on page 6 claiming to be a senior manager and see if he is who he claims to be and get him to push this on.
It probably will not work but at least you have another name to add to the list, or even try phoning BAT and asking to speak to Spencer
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denningboy
london
posts: 32
64. Re: Best at Travel
18 April 2009, 14:29
Mr Groves
As you have now joined in the debate Mr Groves, perhaps you can give me some answers to my original questions – letters don’t work – and ensure I receive the invoice details I have requested before my holiday insurance claim time lapses.
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JANNYUk
UK
posts: 54
reviews: 1
67. Re: Best at Travel
19 April 2009, 3:05
I have used BAT for at least half a dozen of our recent Dubai holidays with absolutely no problems at all. In fact no, I tell a lie, we did have a problem with the airport pick up last year. I emailed Simon at BAT as soon as I arrived at the hotel absolutely steaming that we had been abandoned at the airport on our arrival. To his credit Simon dealt with it immediately. It turned out that it wasn't BAT's fault but the transfer company in Dubai - I can't blame BAT for that. The transfer company got in touch with me following Simon's intervention and everything was sorted out amicably. I can't knock BAT for aftersales service. Yes, sometimes you do have to wait for an email response but that's only because they are so busy (due to their low prices?) but you only need to pick up the phone and they will pull your email to the top and deal with it. And with regard to web prices - the price I have just paid for this year's holiday is £10 less than the web quote. Give the guys a break and as Larasboyz said - let's just move on now.
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denningboy
london
posts: 32
68. Re: Best at Travel
19 April 2009, 3:53
When I get my invoice details I will move on. if I do not have them I stand to lose £4000. As for giving this rubish company a break, I think not.
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jackoblackpoo...
blackpool
posts: 451
reviews: 1
69. Re: Best at Travel
19 April 2009, 4:13
Clem
I agree, DON'T GIVE UP, you have been treated appallingly, so Spencer Groves joined in and gave his version and done his spin, WHAT HAS HE DONE FOR YOU SINCE HIS POST? utter rubbish, they are a bunch of rogues, ITV would be interested in your plight, get in touch with them, you have a great case, oh and by the way, BAT seem to have a new following of supporters, who seem to ant to endorse them and their cheap prices, they are not the cheapest, I booked 2 weeks at DAM at nearly 2K cheaper than them, , , , , , , , , , ,
Clem, I hope your wife is recovering well and soon you will be able to take your well earned break, when you are and the insurance have paid up, give
eshores a ring, they were fantastic with us, first time we used them, won't be the last. As I said when I first replied to your post, I work in a large government building with it's own website, and I can assure you BAT will not get much business from the may employed there, good service gets an ocsassional mention, bad service, mentioned often.
Take care
Mary
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denningboy
london
posts: 32
70. Re: Best at Travel
19 April 2009, 14:50
Thanks Mary
I wonder how bored some people would be if they were treated as a quite a few of us have.
No reply from our Mr Groves - he must read only slected comments.
clem
DesiB0y
Kent
posts: 36
71. Re: Best at Travel
19 April 2009, 22:40
I think this should only finish...when there is an offical apology and the invoice etc you are waiting for..!
Mr Groves might have answered all the others on this post but has failed to address the main concern of the author of this TOPIC.
So hurry up Mr Groves give this topic a rest and the author what he wants!
DB
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BestAtTravel
London
posts: 3
74. Re: Best at Travel
20 April 2009, 14:22
Hi All
Im sorry that i was not in at the weekend to answer you denningboy ... i wasnt hiding just do not work weekends .
I have not joined in the debate regarding your booking i have answered some of the other general criticisms we have faced on the forum you started and admitted there are things we can improve on as well as attempting to explain some others .
Going back to yourself i would not discuss an ongoing clients case openly on here, and as a majority of the party still travelled with us it would be unethical to discuss the details openly but as said you have are free to call me whenever you wish .
So regardless of your permission, and being mindful of this possibly becoming a legal issue further down the line we will not discuss actual complaints here . Rest assured though i have intervened to ensure this is resolved as a matter of the highest priority this morning .
A very very small percentage of things go wrong in any walk of life, whilst it is horrible and unfair to those involved there is nothing we can do to stop these very small things going wrong from time to time . Rightly or wrongly that is the world we live in and i would suggest that everyone on here has made some mistakes in thier working lives at some point, it might just be that your mistakes dont have the profound knock on effects that a mistake in our industry creates ?
I am not here to try and change peoples opinions, there is no spin involved . All of you have an open choice as to who you book with and i just encourage people to make thier own judgements .
Kind Regards
Spencer Groves
Manager
BestatTravel
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denningboy
london
posts: 32
75. Re: Best at Travel
20 April 2009, 18:55
Thanks to all of you that have joined in this debate. This is my last addition to the BTA scenario as I have now received my invoice information from Mr Groves and a full apology.
I know we all make mistakes but there are two ways of dealing with them
From Mr Groves
Hello Sir
I am sincerely sorry about the catalogue of errors that have happened with
this reservation, Jason Franklin and Anjam Khan will be spoken to and
warned about their future conduct .
Please find cancellation notes as promised . This has been posted to you in
invoice format (as attached) and also on a letterheaded format so that will
be ample requirements for your insurance claim .
Please note whatever you are deducted as part of the excess I am willing to
deduct from any future travel you may book with us, should you give us the
opportunity to redeem ourselves .
I hope this is all suitable .
Kind Regards
Spencer Groves
Manager
BestatTravel
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jackoblackpoo...
blackpool
posts: 451
reviews: 1
83. Re: Best at Travel
24 April 2009, 1:07
Devon
I too maybe coloured cynical, as i have noticed 2-3 replies from first time posters almost celebrating BAT and all from the same areas, I also beleive that Mr Groves was not the only BAT employee who has posted on this topic !
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upgrademeplea...
Bedfordshire
posts: 1
reviews: 1
85. Re: Best at Travel
27 April 2009, 18:25
Hi DB,
I am about to book a holiday to Dubai for my family, and looked that this website prior to booking with anyone. I have read with considerable interest all of the correspondence on here about BAT...It's good that people like yourself DB, are prepared to warn would be customers of BAT, about the dismal service you recieved, and the perfunctory correspondence you got from this Groves chap shows a total disregard in respect of customer satisfaction and value for money.
How dare they change your booking, splitting up your family onto different aircraft, not tell you about it, and then have the temerity to blame Emirates!
It is clear that what motivates BAT is 'grab the money and do as little as possible for it..and if anyone complains, who cares'.
I would urge ayone reading this forum to either buy a clapped out minibus, hitch hike, stow away or walk to Dubai rather than use Best At TRavel...Good on you DB, and keep us all informed...Perhaps BAT should stand for Bad Attitude Trading?
Now, where's that Virgin Airways number?
Meldrew Man
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Best At Travel addressWorldwide House 7 - 9 Whitfield Street,, London, W1T2AS, United Kingdom
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Best At Travel contacts
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