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CB Vehicle Repair and Maintenance Nissan Complaints #522-541
Nissan

Nissan review: false advertisement ( 1 comment)

C
Author of the review
4:49 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I am writing this to inform you of the fraud occurring at your dealership. I have always admired the Nissan brand and went in today January 6, 2011 in search of the Altima found on advertise in your website. Prior to going in I called because the advertisement online was not the same as the one found in the daily newspaper, and of course to ask for details. I spoke to a sales manager who took my name and number and said he would text me so I could call him when I was going to stop by. I never received a text.

I was still interested and decided to go. I arrived with my transcript and the printed ad on hand ready to be assisted. I automatically showed the sales representative, Alfonso, the ad I had printed out at the public library and asked him to check if I qualified. The ad simply stated the price of a 2011 Altima 2.5S for $15, 245 w/ college grad. He heavily insisted on us choosing a vehicle first rather than checking to see if we qualified. We walked around the parking lot for nearly 45 minutes in chilly temperature until we finally choose one.

Finally, we went inside and discussed the pricing to only find out by one of your managers that the vehicle he showed us was the incorrect one. Apparently, he showed us the Altima 2.5S automatic which was worth msrp $23, XXX and the one on sale was msrp$17, XXX standard Altima. Alfonso, our sales representative did not even know about the promotion much less its details. If he is out on the lot to sale cars he must know what he is selling, however, It is the managers responsibility to train their salesperson and inform them of current promotions. I have worked for major corporations and know the money spent on training employees, and to me it looks like your money is going to waste elsewhere.

Back to my experience at your dealership, a sales manager entered the scene and informed us the vehicle was incorrect. He offered us a deal of $5000 down payment with $450 a month for 5 years. He was trying to sell us an automatic Altima 2.5S without Bluetooth much less a radio msrp at $20, XXX which he said he would honor at the $15, 245 as advertised for $32, 000. The idea was absurd. How dare he think he could scam us into believing he was making us a deal. He then offered to throw in a radio before he even offered to show us this different vehicle of which he wanted us to sign for.

We once again went out and were not satisfied with the vehicle. The quality was definitely different than that of the vehicle first showed to us and not worth it. Meanwhile all this is going on, our credit score was never given to us nor where we told of the interest rate on the vehicle. I was then after 2 hours of frustration introduced to Benny Quiroz who tried helping us. He mentioned that we did not qualify for the graduate offer because I had not graduated yet even though early this week when I had checked your website it said you would qualify if you graduate within the next 6 months or up to 2 years prior. Finally after Mr. Quiroz realized I had actually researched the AD he threw another curveball. By then I was utterly upset and was done with your business.

Mr. Quiroz last offer was the automatic Altima 2.5S, the one first showed to us, at $16, 000. I was too upset to continue negotiating, but most importantly disgusted by the manipulating sales personnel. I stormed out of there upset. Your AD, the same one that showed this promotion states that your dealership is #1 in the state for sales and #6 in the nation with the largest Nissan inventory in Texas, is this false advertisement too? I believe if this were true you would have a better trained HONEST sales department who were concerned more with satisfying the customer rather than their wallet. You have definitely lost my business as well as that of my family and friends. I am truly upset.

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T
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Tex0413
Washington, US
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Oct 29, 2015 10:06 am UTC

On October 1 I enter your Toyota dealership and now very disappointed. I request my contract paperwork at least 3 times. Was lead to believe in envelope in glove compartment. Once I realize not in my vehiclel return to dealership.spoke to salesman and financial p rson(Cesar) was told my paper work had been mail this was on October 1 4 . Today is October 29 still no contracts n still have my paper plates as was told your business will call to get my plates. Sales personnel promise. One thing a nd did not receive when question on figures not given actual correct discriptions. If I don't get responds within 24 hour will need to file police re port and take it to my lawyer and if h ave. to media .

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Nissan Category
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