Bensons for Beds — pocket sprung mattress
I have been a victim of Bensons for Beds. They really are a bunch of cowboys.
I sent this letter to them on 21/03/2011. They wrote back to me telling me how sorry they were, but there was nothing they could do. (so tough)
I realise now, I should have paid that bit more and gone to John Lewis. I guess I thought I was saving money. I finished work last May and my partner passed away in October, so one thing I do have now is time. I'm going to be a pain in the backside to Bensons. I even thought about standing outside the shop and handing out leaflets regarding my experience, but that's silly. We should do whatever we can to name and shame this lot, even though I think they're probably used to it.
Dear Sir / Madame
On 31/01/2011, I purchased a Posturecare Pocket 1000, 135cm mattress, from your Doncaster Branch. I explained to the assistant that I had some back pain, and my existing one was far too soft.
I told her that I wanted a firm mattress that would support my back. She recommended the above, and after laying on it, in the shop for a short while, it seemed firm enough.
I paid with my debit card and received the goods on 09/02/2011.
I now find that after sleeping on it, that it sinks where I lay. It doesn’t even spring back, when I’m not in the bed. It most certainly does not support my back, as I was told it would.
I have persevered with this for over a month now. I sleep on the edge of the bed, in an effort to get some sleep, but still wake up with chronic pain in my lower back every morning. I now suffer constantly with back pain, which I didn’t before.
I had one night in York Hospital last week and woke up pain free. This just confirmed what I already new.
I did not ask for a mattress that moulds itself to my body shape..
Under the sales of goods act of 1979, the mattress is not fit for purpose.
Please get back to me straight away, as I cannot continue like this.
J R Ashmore
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