Order # [protected]. I have sent my phone in with the promise to be paid for it. It has been over a month and still no check from them. I should have read the reviews first because this company is the biggest rip off ever. I think this company should definitely be investigated. I want an explanation as to why I have no check yet. Usell will not help me after trying everything possible to get an answer to this situation. Please help me get the money I'm owed. I have no problem going further on to get this resolved as in contacting the Better Business Bureaus.
On 9/21 usell.com offered me $140 for my iphone 7 128g. They sent me a prepaid envelope to send them the phone and upon inspection would issue payment via paypal. I sent the phone and received confirmation of delivery to an individual on 9/26 and have not heard back since. I have left several messages and emailed customer support, but no one has gotten back to me. At this point I am concerned they have stolen my phone.
USell no communication, no money. I woild like my phone back. Got an estimate to sell my iPhone 6. Sent it in, and USell acknowledged receiving phone.
6 weeks and multiple emails later, no reply as to status of my phone sale, no $$, no communication from USell at all. Avoid this company like the plague!! These guys are crooks, and not to be trusted.
I sold uSell.com my brand new Samsung Galaxy S10e. They received the phone on September 13th, 2019. I only new that because I tracked it. They never let me know they received it. I have sent numerous emails and called many times and no one has contacted me. This extra money was supposed to help out my family. I am devastated right now. I need something done about this.
Terrible company have placed several calls for help regarding an order. Ive also emailed them and nothing. This was well over a month ago that I sent In 2 devices and followed their instructions to the T, I know they received them because I tracked my order. I politely asked through email to please contact me once that didn't work I tried calling..
I mailed my phone to Usell.com I tracked the delivery and saw that it was received on August 14th 2019. They finally updated my status saying that it was received on the 19th, and they were inspecting it. I have sent dozens of emails and tried to call the phone number they have associated with Usell.com I am still waiting on a response. They have my S10 galaxy phone and promised to pay $370. I want my check or my phone ASAP!
I mailed in a phone that was in great condition and had always been kept in a case. I received a revised offer because it was so damaged... I agreed because I didn't want to mess with getting it back and sending it somewhere else. I was told 2/26 at 7:17 am that I would be issued payment via paypal in 2 days when the buyer issued it. Never got anything. I have sent several emails to the direct buyer (gsm wireless) as well as usell with zero response. I sent a message on facebook and submitted two contact forms on their website but can't get anyone to answer me.
I recently dealt with usell trading in my samsung galaxy s4. This phone was in the best of shape...
This is the text I have just sent to the new york state department of consumer affairs. Next stop...
I was looking for a quote for my samsung galaxy s6+ edge that I rerplaced with a new phone. The condition generally dictates the amount that you can receive for your phone. Mine was in perfect condition with out a scratch on the screen or the case. I was quoted an amount of $187. I received the package to send in my phone for evaluation, and awaited either an estimate of what they were willing to give or a check for the agreed amount. I reciently received a check for a fraction of the amount...$25.90, in which I contacted usell with a request to return my phone. They stated that they tried to contact me that I never received in my inbox. They have since sold my phone with out my permission and has given me no satisfaction or alternative. I would either like my phone returned or offered a reasonable amout for my property, thank you
Dishonest about pricing, once they got the phone paid only fraction of their offer. I was expecting maybe a small price chance, but they offered 3 times less than what they quoted me online which was already 25 % cheaper than ebay going rate for my phone. They will keep your phone hostage according to many other people and if you ask for it back they'll send either another broken phone. I wish I read their reviews before I sent my phone
I sent usell a perfect, flawless, gold iphone 6s. They received it november 16 and immediately inspected it and posted that it was, indeed, a perfect flawless iphone 6s. They advised I would receive my paypal payment within 3-5 business days from date of receipt. Since they inspected it immediately and advised it was perfect, I really expected them to keep their promise and pay immediately - - 3 days would have been expected, but no, apparently they want to hold out to that 5th day. So be it, I thought, I just won't recommend them to anybody. Today is day 6 and no paypal received. Also, and just as important, they do not return emails (though they guarantee 24 hour turnaround), they do not reply to facebook messages and do not advertise a phone number. If you search diligently, you can find an 888 number, which is immediately answered by a machine and no option to speak to a human is given. I love the fact that I work in the legal field. This will be fun if they don't get their payment to me immediately!
Larry johnson october 25th. 2015 @ 9:37 a.m. I filed a complaint with the united states postal...
This is the 3rd time I have used this company and the first time I have had a problem, but I will...
This was a horrific experience, I was given a quote of about 100$ for my iphone I thought why not...
After three seeks and an unbelievable amount of air blown up my behind, a bate and switch attempt, and questionable delay of payment reasons, I finally got paid. I think that is because I filed a complaint with the bbb and in so doing I found their office phone number. Something they apparently don't advertise.
To their credit, it was three days after that phone call that the issue was resolved. My phone model was questioned but they decided to refund the full agreed upon contracted amount for my phone. I think if I had let it go and not provided indisputable proof that the phone type was incorrect on their part I would have been shorted. This is seemingly a practice they are doing, as well [censored]ding funds a bit longer for a few shekels of interest.
Use them, but be on them like white on rice. The bbb will provide you with a phone number if you have to file a complaint.
Do not use this site!!! Sold phone through usell. They provided a buyer. I received the material to...
I checked out many different sites for cash for iphone and tried to make sure I would'nt get...
I was quoted 112 for my iphone. Since I hate my iphone and replaced it with a nokia, I thought oh well what can it hurt. So I send my iphone to them and they come back with it is not what they thought a less storage model. They give me an offer of 42.00. So I take it because I do not want to mess with scam artists. So I am awaiting to get nothing. The good news is I do not need the money, I just thought it would be a good idea to recycle. Well I hope the criminals do something right by recycling the phone.
If they do not do the right thing, I hope they burn in macintosh hell.
Got a quote from usell.com on september 4, 2013 to sell my iphone 4 via a "buyer" on their website "second hand cellular." they say they will mail a free postage paid shipping package and label to you in a few business days and that "5 days" after receiving your phone the buyer will issue payment. I received the mailer on saturday, september 14, 2013, ten days after requesting it. Oh well, I think, let's get this sent. I drop the phone off at my local post office on monday, september 16, 2013. Seven days later and it's september 23, 2013, and no word that they received my phone. I send an email, no response, I wait a couple days, send another, no response again. After a week of trying to contact usell.com and second hand cellular, I finally get a generic, "the buyer will pay you when the phone arrives" email from usell.com. I contact usps with the tracking number I finally get from the customer service rep. Usps says the package left a sorting facility in brooklyn, ny (it's final destination) on september 21, 2013 at 4:00 am. 6 days ago. Usps says the package was probably either lost or stolen. I need usell.com to give me information regarding the shipping label to file a lost/stolen package complaint with usps, but no one will contact me via email. I have sent a total of 6 emails in the past week and no one ever responds. Total lack of customer service. Never use usell.com, they will ignore you forever if anything goes wrong. Now I am not only out the $131 I was quoted for the phone, I no longer have an iphone. Should have just traded it in to apple...
This site is nothing but a scam. They say top dollar for phones & its accessories, but it's not. They barely offer anything for phones. If the phone is older that a year, they offer most times recycling sites. They do things that they never discuss in the commercials. This is a terrible site.
This company say they'll buy your old cell phones. I sent in my phones on march 9th it is it is the 28th and no response. It was no problem for them to send my so call kit for me to send in my phones free postage. That took three days but I tried to report maybe the phones were stolen in the mail because they claim to reimburse you if anything happen and I haven't got any response. There's no phone number on the website, no address, just an email they don't respond to. This is a straight up scam be warned. I should have done more research before I sent my phones.
I'm not going to say much other than the company usell.com is a fraud (www.usell.com). they will send you the requested envelop in order to ship your phone to them, but that's the last thing you will ever receive from usell.com. After months of saying they have not received my phone, I finally said enough with the back and forth, just file a lost phone claim and be done with this aggravation. Then they go silent for weeks and won't return my emails. I filed a complaint with the bbb and suddenly (after the bbb sends them correspondence) the company acknowledges they have my phone and will send me a $58 check within 7-10 days. That was over 30 days ago. How is this not a crime? If a person gave me a phone and I agreed to pay them money for it, but then just walked away - I could go to jail for theft.
My name is augustine booker and I want judge karen to hear my case about usell because this is the 3rd time that I send them a message and left my phone number because I send them my used sell phone over a month ago and they left a message on my phone stating that they was prossesing my phone and if it was not for cash they will call me and ask me if they can recycle it and it been over a month now and they never did call me back so I want to know when will I get a check in the mail my phone number is [protected]
I have a complaint against usell.com my name is augustine booker I send in my old sell phone over a month ago and usell.com called my phone and left a message stating that they was prossing my phone and if it was not for cash they would call me and ask me if they can recycle it and now it been over a month ago and they never did call me. I send them a message last week ago with my phone number and they never did call me back this is the second time that I send this complaint to you all please call me at [protected] and let me know a answer I want to know what day in july will I get my check and how much will it be thank you.
What total frauds usell.com are. After making an initial posting about about the extended delays, the host of excuses about why it was taking so long for my iphone to be valued, I get an email from the usell ceo dave feirstein saying my phone was worthless. A fully funtional iphone less than two years old, and checked by at&t store prior to being sent. I attached the email below. Goes to show that the complaints posted on this site and others about the outright fraud usell commits ring true. Save yourself the time and effort and use a vendor other than usell or simply donate to a worthy local charity.
We can't give you money for your phones.
But we will recycle them for you for free.
Darn, your phones have no value. We understand this might be a bit disappointing to hear so please allow us to explain. Unfortunately, they may not have powered up, they may have been cracked or had a badly damaged screen or, they just may not have had any resale value because they're obsolete models.
But, good news. We'll recycle them for you free of charge so you can sleep well at night knowing they haven't ended up in a landfill. Now that's worth something, right?
P.S. Have other environmentally conscious friends? Tell them about us and we'll recycle their phones too.