Belk — order cancelled & customer service problem
I had placed an order on May 20th on the belk website for 3 items and received an email stating that my order was cancelled due to unforeseen circumstances. I called the customer service agent right away and they had told me because my purchase was made from an unknown IP address possibly because I was outside the United States. I am making the purchase from Puerto Rico where I have lived for the last four years and never had a problem placing an order when shopping. I was getting it shipped within the United States to Mississippi and the credit card used was not even a foreign one- Chase Visa credit card. The whole process seemed frustrating since you are the first website to make such a claim when placing an order. To further frustrate the customer service agent that I spoke with just now was very slow and we spent 15 minutes on the phone attempting to re-input all my information to place the order. I hope to hear from you soon regarding my ordering problem.