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Customer Service

+1 866 235 5443 (Customer Service)
+1 800 669 6550 (Rewards Card Customer Service)
2801 W. Tyvola Rd
Charlotte, North Carolina
United States - 28217
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat9:00 AM - 10:00 PM
Sun9:00 AM - 10:00 PM

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Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Belk Credit Cardonline billing system

Please get your online payment system working!!! I'm sick and tired of having to drive to a belk at the last minute because your system is down again. Either offer the convenience of online payment and fix the problem or shut the whole system down and stop wasting my time!!! Jeez - you're a pretty big company can't you hire someone who can get it up and running on a consistant basis??? I feel like tearing my card up and mailing that in with my next payment

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    • Mm
      mmurdock320 Jan 11, 2011

      I have tried to register my new account online numerous times over the past 3 months - it is extremely frustrating and annoying. I also tried to call belkcredit today and the phones are down. I am a person of convenience and Belk's is NOT a company for me. I will be canceling my card as soon as I can get it paid in full.

      0 Votes
    • Br
      brackenrsb Aug 19, 2012

      I have had a Belk credit card for 20 years with no previous problem(s), but now I have checked my credit report and I see Belk has reported me for late or delinquent payment, unknown to me.

      0 Votes
    • Sa
      Sarah m Jones Dec 19, 2013
      This comment was posted by
      a verified customer
      Verified customer

      This is not a user friendly system. I always have trouble paying my account on line and today it doesn't even recognize me as having an account with you. You do want your money, don't you?

      0 Votes
    • Ge
      GECapitalCares Dec 20, 2013
      This comment was posted by
      a verified customer
      Verified customer

      **To expedite a response, please provide Reference code DM 122013_cb_SarahMJones**

      I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at [protected]@ge.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

      For your security, please do not include your account number in your email.

      Regards,
      Nicole
      GE Capital

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Belkpay discrimination

    Belk, is the only retail establishment, that has employee's doing the same work for wages that are inconsistent, and unfair. There is no equal pay for equal work. Once you have established a set salary, their evaluation system (goes by points that they have established) they will do everything possible to find a way to lower your score, resulting in "pay cuts"
    WE have top sellers, who received pay cuts. _Their HR deparment is a sham, NOT THERE for employees, only there to back up the company.
    The conditions in the store environmentally, have a lot to be desired...either you freeze, or you sweat. The Store Manager, is condesending to all employees, and there is a general loathing for that position, creating stress, and poor morale. IT seems as though with Corporate greed, that the BELK"S have now joined the group of shameful bonus's while they cut the pay of their employees to wages that can not sustain then. The store manager reply to this is "scale down your lifestlye" Tell that to the gas pumps, the electric company. and the gas company...who keep raising their rates. We have a widow, whos' gas has been shut off...due to the shamenful rate of pay and pay cuts. You can expect to do multiple tasks without any recognition, unless you solitcit "credit applications", if you fail to do this...they cut your pay, regardless of how well you take care of the customers and departments. Worse company I have ever worked for in my 40 years of working!! BEWARE...DO NOT WORK HERE!

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      • Ch
        Chicky May 06, 2010

        I agree with you %100. There are people that don't keep their departments up and don't clean out fitting rooms that make the most money, because all they look at are your sales numbers and credit apps.

        1 Votes
      • Ke
        Kerrie0234 May 16, 2011

        Has anyone had the problem of having to work in the store after hours with no lights and no heat or air? Also does your store count your sales that you can not make due to the store being closed while you are not open???

        0 Votes
      • Am
        Amajoy Aug 20, 2011

        Also, they crammed all the departments onto the 1st floor, making it impossible for people in wheelchairs, with walkers, canes, or strollers to shop. Multiple times I have had to physically bring out each item to the customer. I believe that is against some sort of fire regulation, or handicapped provisions.

        0 Votes
      • Ja
        Jackperk Dec 19, 2012

        I am being abused every single day by the CSM, They are discrimating. The threatend to fire me and refused to listen to me because I am not white. This is at the Gainesville store, GA. The whites stand by the register and make sales while we, the colored ones are forced to do the slave job and nothing is being done. You cannot even open your mouth, they tell you to shut up.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Belkbeware

      I have noticed in most belk stores that if you do not look like you have money you will be ignored.

      Experience number one, I went to a belk about a week before my wedding, wearing jeans and a t-shirt. I was looking to buy some nice make up so I could look my best for my soon to be husband. The woman at the make-up counter was not only rude to me the whole time, she kept suggesting ugly make-up that made me look like a ***. I just got up and left.

      Experience number two at a different belk store, in a different state. I wanted to purchase perfume. I was dressed in a hoodie and jeans, my husband was dressed the same, and I had my daughter being pushed in a stroller with us. After I conversation with the ladies behind the make up counter about my daughter, they pointed me to the woman working in fragrances. I asked her how much the perfume I wanted to purchase was, and she slammed it down on the counter, told me the price, and went off to help another woman, who looked like she had money and was already being helped by another woman.

      I'm sorry if I don't dress like I have money every day. Let me assure you I have money, and if the people at this store can not humble themselves to show every potential customer respect then they shouldn't be in service! I have also had many similar experiences with the first belk store mentioned.

      These people sicken me!

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        • Lo
          Lou Oody Feb 04, 2010

          I too have been treated as if I were a child being scolded by a parent. I have the misfortune to have an issue with a return and was directed to the manager .He was condesending and spoke to me as if I were less than compotent to be able to be without adult supervison . This was not an assistant store manager but the stoe manager at the Burlington.Belk really needs to better train theri managers on how to handle customers be they in the finest dress they own or in a hoodie and jeans...never agin will I be treated that way

          0 Votes
        • Ro
          Roy G. Biv Apr 09, 2010

          I'm a Belk employee. I'm sorry you were treated that bad. I just wanted to comment because I know the range of what these employees get paid and they are no one to judge what a person can or can't afford. Seriously, some of us make a little better than those at Burger King and I can't imagine why someone on this level should have a case of the snooties. Thats very sad that they might even believe that this job is actually prestigeous. Personally, I like to shop in my ratty jeans and a do-rag just so noone mistakes me for an employee and makes me work on my off day. Besides, it gives Loss Prevention something to do. LOL

          -1 Votes
        • Em
          EmployeeFullTime Feb 17, 2011

          I am a Belk employee as well. And not management. I treat all my customers equally, and I couldn't care less what clothes they have on. The only time I show partiality, is to a very nice customer who has treated me with respect. I will always treat them better than a rude customers, and I see plenty of those.

          0 Votes
        • Pe
          Pennaheel Aug 01, 2012

          This JUST happened to me this evening at Belk in Durham. I was comfortable in a shirt and denim shirt...glad to get out of my professional work clothes. NO ONE would wait on me! I left and spent my money at Nordstrom where the purchasing experience was fun and courteous. I own a business. I tell my employees: never leave money on the table. If a customer is ready to spend, be ready to help them. Belk must be making so much money they can afford to leave money on the table.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Belk — inhuman work conditions

        Belk store in north point mall in alpharetta is going out of business and as a result they completely cutt...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Belk Dept Storemanagement

        Management and floor supervisors treat their best employees very poorly. I witnessed four of the best associates being treated with disrespect. I have shopped here for many years these employees names are ann hutchinson, alice tennet, bruce simpson and debbie blythe. These associates have been with the company at least 15 years or longer and deserve to be treated much better than they are. Lori, the shoe dept asm needs to grow up. She will not give debbie credit for the great service, great organization, and the overall wonderful job she does. Its pretty bad when the customers will give her credit and her boss will not. Lisa is also a very poor manager. She needs to give credit where credit is due to alice and ann for their outstanding service in the house dept. And to bruce in mens. These people are very known in hendersonville and are very important people. They are very loved not only by the customers but the families of their fellow employees. Anytime you see debbie all you see around her are smiles. And I believe she is a wonderful person and a very important asset to the company. I believe something should be done about this injustice.

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          • Wa
            Wanda Lassiter Feb 17, 2012
            This comment was posted by
            a verified customer
            Verified customer

            My name is Wanda and I have a complaint

            I had my receipt on an item that was bought on Saturday. The clerk would not let me exchange a ring that was only $20.00 and on sale for @13.99. I bought 4 by the way. The one I was trying to exchange stone fell out after wearing it one day. I was told I could take it back to the store I bought it at, which is about 30 minutes away and I couldn't exchange it because I didn't have the box it came in. She said she had no way of looking it up without the box. I Had kept telling her the upc was on the receipt. To make a long story short, she would not let me exchange it. I left furious. I had spent about 400.00 in a Belk store that day (Sat) and today is Thursday (Feb 16) Had I not hard a receipt, I would understand me not getting another ring. I plan my Belk credit card off and I WII NOT spend another penny in Belk. This is not a return policy at all. Thanks... My phone # is [protected] and I am home after 5pm. I also work in retail at a pharmacy

            0 Votes

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Belkrude manager

          I have been treated rudely by the Sales Manager at the Burlington NC Belk the last 3 times I have been in the store. The first time, I was purchasing several suits for my son's wedding. I could not find all of the sizes I needed at one location. The sales person that was assisting me, Will, was very helpful but needed to ask the Sales Manager, Noah, a question. Noah was very rude to this associate in my presence which personally offended me. After all, I was the one who was trying to make the purchase. The next night, I went back to the store with one of my sons to try on a jacket and make sure we were getting the right size. I could not find the size I needed. Noah, the Sales Manager, was close by, so I asked for assistance. He said everything was out and turned to walk away. I was absolutely astounded that he did not offer to help any further. I asked the sales clerk to call him back over and told him that his response to my request was rude and that he should have tried to help me find the right size. His response was that he thought I had looked through all of the jackets. There must be over 100 on the floor. I told him that it was his job to help. He was not the least bit apologetic or helpfu. Additionally, he was dressed in jeans on both occasions, entirely unsuitable for someone in his position.
          Today, I went in again. This time to return a blouse that did not fit. It took a few minutes to find another blouse to complete the return. Mine did not have the ticket on it for the bar code. When the transaction was finished, the sales clerk said, "All that for $8.16." I could not believe my ears. Did she make less money because she had to make a return? Isn't it her job to assist the customer? If I were her manager, she would be picking up her pink slip right not!! Of course, Noah was the manager on the floor today, and I knew it would be useless to discuss this with him. After all, she probably learned her rudeness directly from him.
          All I can say is that I am through. If I can find the suits I need for the wedding elsewhere, Belk will get every piece of that merchandise back and I will never shop with them again. It is really very sad too. Every sales rep I have encountered in other stores has been exceptionally easy to work with. I don't know why Burlington's staff is so rude, but they are a black spot on the Belk employees everywhere.

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            • Ma
              Marcie Jul 29, 2009

              As a former Belk employee I am sorry. Unfortunately it does not surprise me in the least. First please don't shop there anymore take your money elsewhere. Did you go to the store manager of the store just to atleast get the last say! They treat everyone rude and are a bad company to work for. I was fired about 2 months ago (after 14 years and no bad anything) for not making my instant credit goal. I would definitely call the store manager and complain...they do listen usually and practically give the store away b/c the customer is always right. Good luck.

              0 Votes
            • Ro
              Roy G. Biv Apr 13, 2010

              The manager should have at least tried to find the item with the ITEM LOCATER feature at the register that no one seems to care about operating. True, they don't back stock and all merchandise is on the floor but when you're going to great lenths, and spending that much for an occasion, the manager should have at least made an effort. He could have found the size you needed at another store and had it shipped to your home.

              As for the lady doing the return. Sometimes the system does give us trouble when we dont have a ticket to scan and if you don't have a receipt the register won't return the item at the price you actually paid. It will give you less (which is unfair in my opinion). Then if the refund is cash or gift card there's a screen of required information to collect from the customer before the computer will allow us to proceed (name, address, phone#, drivers lic#, ect..) It sounds from what you described that she may not have told you her wage but rather made a comment of how much trouble we have to put the customer through just to give them a miniscule amount. It's awkward for us to be put in the position of obtaining all that, just as it is for you to have to give it to us.

              Also, if the manager was rude and talking down to the staff in front of customers, just think what these employees must have to endure when you're not in the store. Anywhere else, issues with employees are handled in an office with the door shut, very professional. However, many of us are yelled at, talked down to, written up, jobs threatened, and even cussed at All in front of the customers. It's quite humiliating.

              0 Votes
            • Ac
              Aconcernednurse Apr 17, 2011

              Horrible manager here in Mary esther florida, rude, unprofessional and it is just plain sad. Dillard's BLOWS this store out of the water. What a shame.

              0 Votes
            • Wi
              WILL NOT HONOR SALE PRICE Sep 22, 2011

              MUST BE ALL BELK'S R THAT WAY...THEY COULD HAVE A GREAT BUSINESS IF THEY WOULD CHANGE ATTITUDE AND BE MORE PROFESSIONAL!!

              0 Votes
            • Modern.Southern.Greed Sep 24, 2011

              Yes that is very true, but they would have to pay us better than minimum wage and spend more on payroll to add more positions. As it now, we are cashiers, stockers, merchandisers, and cleaners.

              0 Votes

            Belk's Mayfaire Store in Wilmington NCreprimanding an employee in front of customers

            Friday, june 26, 2009, I went shopping to buy an outfit and shoes. While in the shoe department, a nice young man (Charles bowden) waited on me. He's always waited on my daughter and i, he's artistic and has good taste along with being friendly. I showed him my new outfit and he was pulling shoes to show me what would look nice with this outfit. I decided to try on five pairs.In the midst of him helping me, the sales manager by the name of beth, started yelling at him and asking why he didn't get done what she asked him to do an hour before. I got so upset, I kept apologizing to him. Finally, I turned to her and said he is waiting on me! I didn't buy any shoes and told charles I was so sorry. My hands were shaking, I was so upset. If he did something wrong, why didn't beth wait till he was done waiting on me and then take him in the back, away from customers to reprimand him. I went to the ladies department to pay for my clothes and the sales clerk told me she would call the manager. I explained to the manager or assistant what happened and all she said was i'll take care of it, don't call corporate office. After she left other employees indicated this is the treatment they get from management. It's clear to me your managers and assistants need to be trained on how to treat employees with respect to accomplish tasks! What was supposed to be a carefree fun day of shopping at belk's turned into a complete daymare for me.

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              • Se
                seashell1286 Oct 03, 2009

                Wow. That was awful. Still, not buying the shoes only punishes your helpful shoe's associate who gets paid on how much he sells. It's that pesky "pay for performance" rule (commision-ish). Besides, why punish yourself by not buying shoes that probably looked great with your outfit-since he's artistic in that respect.

                Here is what you should have done:

                Atfer telling the manager that she was being rude by interupting the services he was providing to you, you should have pulled one of those customer comment cards out and started filling it out about her right in front of her, narating it as you wrote. Then tell her that you would be mailing "this" to corporate offiice. Then ask her for her bose's name, business line, and the best time to reach him/her. Be totally calm about the whole thing. Trust me, the store managers hate negative comment cards that go to corporate, it puts a mark on their record. You'll see results.

                0 Votes
              • St
                Store manager's wife Apr 09, 2010

                Great suggestion. My husband has been a retail manager for over 30 years. The store manager's do not like the negative comment cards to go to corporate. The store managers are held responsible for the negaive ratings they get.

                I belive that they should send to corporate. How else are they going to know if there is a problem?

                0 Votes
              • Ro
                Roy G. Biv Apr 13, 2010

                I've often wondered if those cards actually do any good. Are they even opened and read at all? I know there have been several times customers have sent in positive feedback on those cards and the employees that gave good service we're never told that anyone gave them a complement. We find out from the customers when they return and ask if we got recognition for their comments about us.

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Belk — do not shop at belk unless you support the reasons they fire associates! do you want to be strong armed into opening a belk charge!

              I am proof that you can be fired from belk for not getting enough instant credits. I worked for the company...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Belk Department Storestermination

              Looking for anyone else who might have been recently terminated or fired from Belk Department stores. Looking to see if we can get some people together to figure out what we can do. Thank You.

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                • Ga
                  gabbigoo Aug 15, 2009

                  I was terminated from Belk August 13, 2009 after employed 3 years from store# 244 Myrtle Beach (Coastal Grand Mall)due to on going matter I was called names and harrassed since I started; I am originally from New York and the HR manager Donna Blatton is prejudice against northeners and has indicated so at many occassions. I complained numerous times to the EXCEL line and the store mgr and merchandise mgr at the time supported me, but both are gone now. The new store mgr says I should tolerate the abuse from management and this stems down to the co-workers. All these comments made from management set poor examples to co-workers. This store has extremely low moral and the store manager Mr. Hebert, HR manager Donna Blatton, and Crystal Reese should not be managers because they insult the workers because it makes them feel superior. I was let go because of intolerable behavior to me from another co-worker and I stuck up for myself to the co-worker because everyone else is nasty to each other and management does nothing about it; so I told the co-worker to "kiss my ***" (I was not even on time clock; clocked out for lunch); and I was suddenly fired; but when I went to Ms. Blatton for 3 years about people making fun of me they never fired one person. Also this Crystal Reese who a ASM is the worst supervisor and she is the most evil human being and has no respect for people; I donot how they support or how they become ASM's. Why do they let anybody become managers in this company, it definitely does'nt require people skills or professionalism.

                  0 Votes
                • Mi
                  Missy May May 05, 2010

                  Why would you work at a place for 3 years when things were so bad ? I Just do not understand. Sorry for your troubles !

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Belk — belk drops card holders due to zero balance on card & inactivity

                I went to belk today to find out that belk closed my charge account. I have been a customer and card holder...

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Belk Cardsoldier/sailor relief

                To whom it may concern,
                My name is cpl golding.In sept. 2008 I was approved for a credit line for a belk credit card, and made a small purchase.In late october 2008, I was deployed to iraq and am still here as a matter of fact. I informed the company that I would be deployed until may 2009. I checked my credit report, and found that my account was in bad standing from nov 08 to about jan 09 at which time I paid off the full amount. I am requesting that the company contact the credit buraeau explaining such and that my account wasn't supposed to be in ill standing, thus fixing my trade line. If this were to be done it would be greatly appreciated. I can provide whatever information necessary to include deployment orders. Any information is greatly appreciated.
                Thank you,
                Golding, andrew, s.
                Cpl usmc
                I can be reached by email at: [protected]@yahoo.com

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                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Belk — employee rudeness

                  March 27 2009 I made several purchases from the belk store, after the transaction I asked the clerk to direct...

                  Belk - Triangle Town - Raleightreated badly

                  I guess you are right about belk. That is right belk is the worst place to work. I had a same problem and we had been treating like that. You right about if you are known person for manager you will be treat good or if you not then they put all presure on other. I work at traingle town belk I had so many complain about those issues but they did not pay attantion. So I was tired with all management like richard, tony, lauri and linda but they don't so then I decide to call excel line. I called and talk about that. Now they called me and said why you call on hot line and said you lie to them with out investegate our problems so store manager was telling his own story and seems like they want to get rid of me because I complain about them. So they were asking some non sence question to me which is not belong to me and also they lie if they have to save somebody's job. Well I decide to quite from there and if somebody wnat to fix that problems over there so they should fire there management not emplyees. I am going to complain about this labor department soon about descrimanation.

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                    • Co
                      cosmeticgirl Mar 20, 2009

                      I have worked for Belk for a few years. I recently left. They do treat their employees badly. When you take steps as outlined in the handbook to get help to resolve issues--you only create a big red target on your back. I was out on FMLA leave after my child was in an accident. When I tried to return, I knew something was wrong. Long story...I will post exactly what happened soon.
                      You are right, the people that are treated the worse are the associates on the floor. Management is twisted and some people in loss prevention are too. One LP person quit because she said she couldn't take part in "setting up associates" like her LP boss wanted her to. Me, along with other current associates are wondering how Belk gets by with all the devious behaviour by upper management?

                      0 Votes
                    • Ro
                      Roy G. Biv Apr 13, 2010

                      Lawyer
                      Labor Board
                      Union!!!

                      0 Votes

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Belkno credit card upgrade

                    I have been with belk department stores since 2003. I have always paid my balance off every time I use the card thus having a perfect payment history. To get an upgrade on their credit card you must spend 600.00 per year. Well my husband just lost his job in july and does not have an income. We use my money to buy much needed winter wear due to this cold front. I called to get an upgrade on our credit card so we would get a good discount on the clothes and was told no you have not spent 600.00 this year. It is only january. She refused to give me credit for the money I spent over the period of 2003 to 2009. She did not care that our payments were paid perfectly and always on time. Her answer was simply "no". Maybe if they would look at a customers payment history and how much money they spend without seting such a high limit during such hard times they would have more customers. The stores are almost always close to empty. I like to shop on line since I do not drive but their site is limited and use the macy.com site instead. I am a good customer of belk but am considering canceling my cards and just sticking with macys. Belk needs to know if they cannot make their customers happy they will not be around much longer.

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                      • Fi
                        FiredfromBelk Jun 04, 2009

                        Just complain to management and they will give it to you for free :-) I stopped a girl who was known for ticket switching and her mom was an "elite" customer and the store manager called her the next day and gave her the dress that she switched tickets on for FREE!!!
                        Next, I am proof that you can be fired from Belk for not getting enough instant credits. I worked for the company for 13 years and never was written up for anything!! I missed my goal in this wonderful economy by 2 and am now unemployed. I can not believe what a horrible company they are. The other thing is they did a major pay cut and pretty much brought most employees down to minimum wage...
                        Glad you cut up your card. To those that aren't having trouble now with instant credits unfortunately some of those employees are racially profiling and giving free gifts away knowing the person won't be approved but wants the gift (cosmetics). People are taking credits applications to the streets to save their jobs!! Sad and SHAME on BELK

                        0 Votes
                      • Ye
                        yezzenia Aug 20, 2009

                        Even to buy at the Store and don't talk abut their credit card. Belk Credit card it's the worst credit card you can choose. They charge you even if you do not used. I had JcPenney card and they never used that policy.

                        0 Votes
                      • Jo
                        JoDub Jun 14, 2010

                        DO NOT get a Belk card. CAVEAT EMPTOR: they have no way of tracking payments though electronic funds transfer. I made my payment through my banks (very reliable) online bill pay service. Three weeks later I received a bill from Belk with late fees and warnings that I had not paid the previous month's bill. When I called customer service and gave them the date of the transaction, the amount, the EFT number, etc. they told me they would "file a statement" but that I was responsible for paying the whole amount again as they have no way to track electronic payments that come into them.

                        DO NOT DO BUSINESS WITH BELK. I've been patronizing them for 40 years and it stuns me how much their customer service has gone down hill over the past 5 years.

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Belk — payment on line

                      Your website is the most difficult of any other sites I use to pay my bill on line. I couldn't remember my...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Belk Department Stores — marianita montero

                      I have worked for belk for the last twelve years, we always had problems in our store but things really went...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Belk — horrible company

                      I worked for belk and let me say it was the worst company I have ever worked for. I have never been so...

                      Belk Department Store — employees are treated badly

                      I have worked for belk in florence, south carolina for two years and they just terminated me because of...

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Belksnon service

                      I stood in three lines for a total of 28 minutes to check out at the local belk's. I wrote tim belk, ceo, but, of course, no response. I won't be shopping there again. Unacceptably poor service and customer response.

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                        • Li
                          lili Nov 16, 2008

                          You should have stayed in one line the whole time. If you go changing lines, you are automatically pushed to the back of the line. I am an associate at Belk. Unfortunately, they don't give us enough help. Often times, I am the only person expected to cover 2 separate departments, with no one to cover my lunch break.

                          0 Votes
                        • Mi
                          missalina Apr 30, 2009

                          Also, writing to Tim Belk is kind of silly over something so trivial. I know it is important to you, and I would be angry too--but do you really think Tim Belk has time to read every little complaint? I mean, I know CEOs SHOULD care about stuff like that, but they have way more on their plate to worry about. Next time write or call someone a little lower on the hierarchy and maybe something will get done.

                          0 Votes
                        • Se
                          seashell1286 Oct 03, 2009

                          3 lines. 28 minutes. So, about 9 minutes a line? You got to tell the whole story. How many people were in front of you? Was there some lady in the front of the line that spent eight of those minutes looking through her black-hole of a purse for her credit card... or worse: the check book.
                          (on a side note. why does no one ever know who to make the check out to?)
                          Also what day and time was it? Monday morning: should just take a couple of minutes. Saterday afternoon: there might be a bit of a wait.

                          0 Votes

                        Belk Dept Store — terrible service

                        The employees (Sales) at belk should be reminded that they are not hired to judge customers. Customers come...

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