Menu
Register
Write a review File a complaint
Charlotte Russe Customer Service Phone, Email, Contacts

Charlotte Russe
Reviews and Complaints

Charlotte Russe's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.charlotterusse.com

Learn how the rating is calculated

2.0 63 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Charlotte Russe Complaints 63

ComplaintsBoard
K
7:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Charlotte Russe Charlotte Russell order

the packet arrived from UPS was open and one of the item was missing from the orders. My order no:[protected]). Refuge light wash Distressed flare jeans was missing from the pcaket arrived.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
N
11:31 pm EDT

Charlotte Russe Manger/Employment

Manager Anthony at the Glendale Tanger Outlet in Arizona and the Arrowhead mall is extremely unprofessional unpleasant and a habitual liar. He/She is very disrespectful and treated my daughter like she was nonexistent. Because of this I decided to call and speak to him personally. In doing so, he got very upset. Misconstrueded what I said. And then turned around on that same phone call and said loudly that I had threats him. I regards all I told him is that he was very unprofessional and I hear what he had said to my daughter. He didn't know I was listening but I was. Then he lied on her bc he wasn't aware. This was all coming from a place where my 17 yr was trying to seek employment. He gave us his cell number had us waiting for 30mins past the interviews time and then never conducted her interview. He had someone else whome told us she was not the hiring manager but she was told to interview her bc Anthony said so. When my daughter called to ask him about her status, he told her he didn't remember her. Multiple managers and workers have left his stores bc of him!

Desired outcome: He needs to be reprimanded. And shown how proper professionalism is conducted.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
A
10:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Before the old Charlotte Ruse had shut down I tried to use my gift card however they did not allow me too. Now today i'm asking the company to compensate me of the money I lost to the old company and they will not. I am frustrated since it is under the same name but different company that they will not allow this. i'll show all my proof that this gift card is valid.

Read full review of Charlotte Russe

Is Charlotte Russe Legit?

Charlotte Russe earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Charlotte Russe to be a trustworthy company. Although there's a 23% resolution rate for customer complaints, which deserves attention, Charlotte Russe is known for their high standards and safety. If you're thinking about dealing with Charlotte Russe, it's wise to check how they handle complaints.

We found clear and detailed contact information for Charlotte Russe. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Charlotte Russe has registered the domain name for charlotterusse.com for more than one year, which may indicate stability and longevity.

Charlotterusse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Charlotterusse.com you are considering visiting, which is associated with Charlotte Russe, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Charlotte Russe website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Charlotterusse.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Charlotte Russe's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • Charlotte Russe has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to Charlotte Russe. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
10:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Charlotte Russe Employees

I was trying to contact the manager at the store however apparently there isn't one working tonight. I need to speak with somebody in upper management regarding a very serious matter which occurred today at the oak Park Mall store number *** today March 3rd at 1:30 p.m. I have the receipt with the cashier number ***-**** transaction number was **** and it's stating that the store number is **** and the salesperson number is nine nine nine. To make a long story short I have two older daughters which one into the store today to purchase some items my daughters who weigh approximately 135 lbs and other daughter weighs approximately 240 lbs. A few years ago when the store was at oak Park Mall they had a plus size section and one my daughter today went into the store that reopened she had inquired where that section was and was informed by two younger girls who were the only ones working in the store at the time that heavier people only shop online and they don't have section in the store any longer and to make matters worse she was there purchasing a gift for her sister who was with her which she did end up doing by the way because her sister really wanted some clothes from there. and when purchasing the girls were snotty laughing and asking the heavier-set daughter if it was going to be two separate transactions and if they needed their own bags or if it was to go in one bag for my other daughter. their ages are 18 and 21 and long story short the one they were making fun of was the younger of the two. they went ahead with their purchase kept the receipt and left the store and my 18 year old who has been fighting obesity and pre-diabetic disorder since she was in elementary school did not need to be in a situation such as what occurred today. I realize it will take a little bit of time for you to review the information and respond to me regarding this and hopefully requesting for my daughter's phone number for direct apology. I'm hopeful to hear from someone very soon regarding this incident.

A very unhappy mother,

[protected]@gmail.com
Ann Pease
[protected]

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
S
4:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered 2 pair of jeans well about a month ago. When they arrived they did not fit like I thought they would so I returned them. It has now been over 2 weeks, and I have not received any notifications that the have received them. When I got a response the first time, they asked whats my tracking number...I gave them that, and a week later nothing. I sent...

Read full review of Charlotte Russe
ComplaintsBoard
T
3:42 pm EDT

Charlotte Russe management

I was hired to be the assistant manager at the Outlet location in Cypress TX. Initially Bee, the woman that hired me was kind but very fast paced. Few days into working with her, I began to hear extremely harsh racial slurs, noticed that she only spoke to another woman from head office, Rachel, and the other black employee we had. She and Rachel both made hate comments about Hispanics and white people right there in the store where we can hear them.
Not only that, but even being an assistant manager I was never notified of times to come in the next day, was called a "lazy white girl" even though I had come right back into work after getting into a car accident and notifying them I had to leave early the next day due to a personal health issues. I don't appreciate being treated this way at all I walked out after being told I was lazy, even though I showed up every single day. Bee is not a kind person and not good with communication. She never even took my direct deposit information so I have no idea how I'll even be paid. I informed everyone that I had brought in to interview to not even bother working with a company that is okay with their employees coming here to the south where we have a large Hispanic population and making fun of them.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
S
8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Charlotte Russe humiliation by store manager

I went and purchased 2 dresses at the brass mill mall in waterbury ct 09/06/19. There were two cashiers, one had about five people lined up in front of her and the other had one, I asked the one that had one if there were two or just one line and she said there were two different lines and I went behind the lady she was checking out. When it got to my turn to check out I put my merchandise on the counter and another lady from the other line hijacked me and said it was one line and asked to be attended to first, I told her the cashier told me there was two lines but she insisted there was one even though the cashier confirmed what I said. Store Manager was called named Maria. We both told her our sides of the story, the cashier again confirmed she indeed told me there were two different lines but the Manager insisted that the other lady be attended to "and that is that."that the cashier is new and didnt know how things were done.Not even an apology if at all it was a misunderstanding except for the cashier who did.I have never been so humiliated and embarrassed in my life. I will like this to be addressed properly and a feedback given to me because this is total injustice, I wont fail to make this known in social media and dont mind taking legal actions if not handled as it should.
Regard
Samantha E

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
S
8:37 pm EDT

Charlotte Russe customer service

Hi my name is Selena and I went to shop at your store at around 9pm on 6/29/19 and I had a very bad experience. I was at the Roosevelt Field Mall in the middle of a transaction with the lady named Michelle and I told her about my 10% coupon. She did not accept my coupon and proceeded to make me sign the receipt saying I agreed to pay for my clothes and claimed she would deal with the return right after. However, after signing this, she told me that it would not be possible to give me the discount. So, I asked her if I could return the items I had just bought and buy it again but with the discount, this time and she said no. And she even had the nerve to say "you could use that discount on your next purchase" as if I even wanted to come back to this store after this horrible experience. During this transaction, Michelle had to call over the store manager Jasmine for assistance on this process, which goes to show Michelle's lack of experience and training at the register. in the midst of this situation, Jasmine was unwilling to help void the transaction and redo it. To make matters worse, the coworkers there were trying to comfort Michelle by saying that it "wasn't her fault" in front of me, essentially implying that it was my fault. The store environment was not customer friendly. These cashiers are extremely unprofessional. I even asked Jasmine to call her associate store manager named Christen and she was unwilling to help as well. Christen even tried to place the blame on me as the customer, instead of trying to resolve the issue. I used to stop into this store to purchase items very frequently, but after being treated so disrespectfully, I will never shop at this brand again unless this issue is handled. I still can't believe that such a big company like yourself would create such an unwelcoming environment for customers. I am extremely disappointed in this kind of customer service and behavior. And I strongly request that you resolve this issue and respond to my concern as soon as possible.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
E
9:57 am EDT

Charlotte Russe management

initially the store in baybrook mall was closed but for whatever reason re-opened.
this is my 2nd job and by far the worse place I have worked so far. t
Totally and completely unorganized, late on payments and just disrespectful. I was let go and not even notified! The district manager is "Bee" is rude and under cover racist! The store is junky, boxes and clothes everywhere. I would not recommend this store to anyone for employment or shopping!

Read full review of Charlotte Russe and 1 comment
Hide full review
1 comment
Add a comment
T
T
Trina Tinker
US
Oct 05, 2019 3:43 pm EDT

I was also hired by Bee and I agree! She made several hate comments and racial slurs at our store as well

ComplaintsBoard
T
6:25 am EST

Charlotte Russe worker white marsh mall

Yesterday i went to White Marsh mall so happened to go into Charlotte russe went to look at shoes found some I liked I waited because I seen a young lady who had on a colorful shirt she wore glasses had a long line in my head im thinking why is she the only working a young lady (white girl) then comes over ask me what I want so rudely brought the shoes to me and threw them down at me and walked away with an attitude I tried the shoes on wanted something else tried to get her attention and she paid me no mind . The young lady at the register after she was done finally helped me and even talked me into buying two more pairs of shoes which made a total of four I asked her was she the only working because she was doing everything she said no. I asked to speak to somebody about how great she was with her service not the first time I came in and other times I came in and she also had great service and how I could write a complaint on the other girl . Another lady came out I believe is the store manager I told her and something needs to be done this young lady was working her butt off.

Read full review of Charlotte Russe
Update by Tonya300
Nov 10, 2018 6:34 am EST

Btw The young lady that was doing all the damn work was a black girl

Hide full review
ComplaintsBoard
M
11:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Charlotte Russe Service

I made an order online on 9/29/18. But my items were not shipped until 10/2/2018. The reciept stayed I had 30 days from the shipping date. I was told by 3 different workers that I can only exchange. Came in on 10/25/18 & 10/31/18 and today. So today I went to ask why I had to exchange. I walked in the store sales associates walking around no greetings. I go to the register and see someone sitting in a chair and a manager standing there talking. I was unsure as to which side of the register to use so I stood on one side and waited until she finished her conversation or noticed I needed some help. She then turns around and says the line is back there. Then I noticed a small sign on the back counter. Nobody was in line or at the register so I thought she was still going to assist me. Then someone walked up and she decided to take them. Was as sweet as pie carrying on a long conversation with her just to be rude. Then we were helped next. She stated that we couldn't get a refund because it's over 30 days. Then I started to leave then turned around and told her the reciept said it was from the shipping date and she said no it's from the order date. When she read it she then became loud and stated that she will scan it and show me it's pass the 30 days. I then called to 1-800# and got some better results. But she was very rude and makes me not want to shop at that store. Not good with all customers.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
D
12:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Charlotte Russe sent the wrong item twice.

I ordered a dress from their site on sale in navy but was sent white instead. I contacted their customer service the next day to inform them of the mistake and they told me that I have to sent back the item i recieved, which I did... and they would send out the correct color.

I even contacted customer service a second time after they took a while to ship out the "correct" dress. They confirmed it would be sent out in the navy color.

I finally get the package more than 2 weeks after the original order date and again ITS [censored]ING WHITE. I dont have the time to go all the way to the post office and return it again. The cost of transportation to get to and from the post office TWICE is more than the cost of the dress so its useless at this point. I wont be ordering from here again. The people who work here are clearly incompetent and cant distinguish the words "navy" and "white". Now I'm stuck with a dress I wont wear.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
M
7:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Charlotte Russe not allowed to place orders online

For the past 6 months every attempt I make at placing an order online is immediately declined. When I hit "place order" it'll load a bit then it'll say, please purchase items at a store...". It's so frustrating! No matter how many credit cards I try or addresses I send it to, it always gets declined. I've checked with my credit card company and they're not blocking the transactions either. I've called customer service many times and no one has an idea what's going on. They always say, no worries I'll escalate this to my supervisor and we'll get back to you. It's been months now and nothing! Has anyone else experienced this issue? Thanks for letting me vent!

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
V
4:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Charlotte Russe refund

I went into their store last weekend to return some jeans. I did not have the card I recently purchased it with so the lady gave me a merchandise credit card and said I can use it online anytime. I tried to use it online today to purchase my items but the it said information not found. So I called their customer service line and they said I would have to get in contact with the store manager. I did that to be only told that I can only use it in store and that it will not work online. If I would have known that in the beginning I would not have agreed on getting that. So I asked her what are you guys going to do about this and she said there isn't anything they can do.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
K
8:26 am EST

Charlotte Russe customer service faux coupons

I order very often online basically every week. In return they always send me thank you coupons for $10 off $50 for my next purchase. I always used these great coupons in which you have 14 days to use so it's no problem for me since I purchase every week. However back in January I went to use one of those coupons online and it said the code is expired. It indeed was not expired as I just received the coupon two days prior. I reached out through email twice. After 4 days no response. I then called customer service. The woman I spoke to for a half hour told me over and over that Charlotte Russe has no so coupon. I then asked to
Speak to a supervisor and they told me I need to send a screen shot of the site saying it is indeed not working. So I email them what they ask for. 3 days go by. No response. I called customer service again. This woman says she recognizes the coupon but that it's expired. I said the coupon says it's good for 14 days and it's been a week. She says she doesn't know why it's not working but if it says it's expired then there's nothing she can do. I gave up didn't get to use the coupon and missed out on my discount. I ended up making a few more purchases the end of February so they sent me two more of those same coupons. Same exact thing happened. None of those codes worked it's a shame. Also every time I ever received the rewards bucks for purchase they never ever worked online saying the code was invalid. Why keep sending me faux coupons?

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
A
5:50 am EST

Charlotte Russe terrible experience!

Today is December 18th. I ordered my items at the beginning of November.
So there's only one question: where are they?
I contacted customer service, but unfortunately, they gave me no answer, because they simply don't know what's going on in their company. I wrote several complaints to their email, all of them were left unanswered, unfortunately.
I want my money back, I don't understand why I have to wait for much longer. It's clear that my items will never arrive.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
K
12:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Charlotte Russe returning shoes

I went to the store on 12/5/17 to purchase some burgundy booties because it was 40% off shoes. I checked the shoes on 12/07/17 because I was going to wear them but saw that they were used; they were scratched from the heel and the inside as well. I went back to the store today which is 12/08/17 to get my money back. The cashier and the store manager were telling me that I couldn't get my money back because I took the shoes used( that they sold me on 12/05/17). The cashier and store manager were assuming that I wore them out in 2 days that I had them with me. I was disappointed but at least they did give me store credit; which I took because I didn't have no other choice. I just wanted my money back!

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
H
11:40 pm EDT

Charlotte Russe customer service at store

I was shopping in the Charlotte russe in west town mall in Knoxville tn and received the worst customer service . The associates were rude and when I asked to speak to a manager she was even worse. I have never been treated as bad as I was in there. They need new people that are a happy face to walk into. I have heard a lot of people say that they did not like shopping in there because of how rude they are.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
A
4:01 pm EDT

Charlotte Russe undelivered product

I placed an order on the 1st order #cr12319989 and since the 5th there has been no updates on tracking number. I have called several times advised that a call back will be done in 24 hours. It's been well over 72 hours excluding Monday being a holiday. The last rep I spoke to on the 11th told me since I chose a delivery of 5-10days that post office has until the 18th to deliver to me yet the last rep I spoke to on the 10th said the post office tried to deliver on the 5th but show no updates.

Read full review of Charlotte Russe
Hide full review
ComplaintsBoard
E
8:11 pm EDT

Charlotte Russe charlotte russe in enfield

I was walking around your store today and I heard a blonde employee and a male employee openly discussing and insulting customers when they thought no one could hear them. They said things like only skinny girls with nice smiles were beautiful among other, awful, unrepeatable things about how ugly their customers were. They were laughing and both were very rude for the duration. The only employee acting in a respectable manor was the small girl who seemed to be the only one doing her damn job. Unacceptable. And I will be following up to make sure action is taken against these people. It's so disappointing to hear employees saying such nasty comments.

Read full review of Charlotte Russe
Hide full review

Charlotte Russe Reviews 0

Looks like Charlotte Russe has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Charlotte Russe, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Charlotte Russe complaint handling

Charlotte Russe reviews first appeared on Complaints Board on Oct 29, 2009. The latest review Charlotte Russell order was posted on Dec 3, 2022. The latest complaint sales associates was resolved on May 25, 2014. Charlotte Russe has an average consumer rating of 2 stars from 63 reviews. Charlotte Russe has resolved 15 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
764 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Charlotte Russe Contacts

  2. Charlotte Russe phone numbers
    +1 (866) 717-7008
    +1 (866) 717-7008
    Click up if you have successfully reached Charlotte Russe by calling +1 (866) 717-7008 phone number 0 0 users reported that they have successfully reached Charlotte Russe by calling +1 (866) 717-7008 phone number Click down if you have unsuccessfully reached Charlotte Russe by calling +1 (866) 717-7008 phone number 0 0 users reported that they have UNsuccessfully reached Charlotte Russe by calling +1 (866) 717-7008 phone number
  3. Charlotte Russe emails
  4. Charlotte Russe address
    5910 Pacific Center Blvd, Suite 120, San Diego, California, 92121, United States
  5. Charlotte Russe social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Charlotte Russe Category
Charlotte Russe is ranked 377 among 1576 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.