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Charlotte Russe Customer Care Service

Charlotte Russe Inc.

5910 Pacific Center Blvd. Suite 120
San Diego
United States - 92121

Customer Support Phone Numbers

+1 888 211 7271 0 2

Charlotte Russe Complaints & Reviews

Charlotte Russe / Very disappointed

Vinc on Feb 24, 2017
I have purchased two pairs of shoes from Charlotte Russe and received only one pair. They said that they did not have my size in stock so they didn't ship the second pair. They said that I'll get a refund for the second pair and I'm still waiting. First of all I'm absolutely appalled with...

Charlotte Russe / The manager at york galleria for charolette russe

Janay S. on Feb 10, 2017
I went to the mall today to look for an outfit and was overwhelmed. As soon as my friend & i walked in, i felt like we were being stalked. The manager Nickie, made it very uncomfortable for us. She followed us by acting like she was "tiding up". I made a complaint to two employees and also...

Charlotte Russe / Charlotte russe cashier staff

Kim Will on Feb 9, 2017
Every single time I go it gets worse and worse! The area of the mall doesn't get reception so when I try to pull up my coupon on my phone the cashier gets annoyed and tells me to get out of line and go outside til I pull up coupon. So I ask is there a coupon handy for me to use like other...

Charlotte Russe / Attitude towards returns!

Gaby Ocegueda on Dec 19, 2016
So this is the reason why I shop online, to not deal with rudeness and attitude from asscocitaes that cannot provide good customer service. We as the consumer make their sales goals for them to get payed working there. On December the 14th I went with my husband to do a online return...

CharlotteRusse / Unprofessional company

Vie1 on May 27, 2016
I have ordered from CharlotteRusse in the past and was really satisfied with my purchase, so recently I've decided to order something again. I've purchased a lovely dress from them and received it in a timely manner. The one I received was incorrect, it was a completely different dress. I...

Charlotterusse.com / Absolutely unacceptable rudeness!!!

BilliLee on Apr 29, 2016
I ordered some items from Charlotterusse website and received only partial order. Stuff was great, I loved everything I received and was super happy about my purchase. Since it was a big order I thought that maybe it was sent like two different orders or something, so I decided to contact...

Charlotterusse.com / Wrong size

Olgertine on Apr 11, 2016
I made an order and bought a pair of shoes and gorgeous skinny pants from CharlotteRusse. When I received my items I really loved the shoes, they fit perfectly and looked super cute! But my new pants were a huge disappointment. They were supposed to be size S, but then ones I got were...

Charlotterusse.com / Disappointed

Martha on Mar 3, 2016
When I signed up they gave a discount for my birthday. I was so excited and bought several thing from Charlotterusse. But when they charged my card I realized they charged me the full price and there was no discount as they promised. I contacted customer support and asked what was going...

Charlotterusse.com / Return policy is terrible!!

Ann on Mar 3, 2016
I ordered two pairs of shoes from CharlotteRusse and just got them few weeks ago. I tried on all two pairs and none of them fit, they're all too small and narrow. They were way too small from me at least 2 sizes smaller that the size I ordered. I contacted customer service and they said that...

Charlotte Russe / Customer Service

Brandy M Dexter on Jan 25, 2016
My shopping experience itself in the Charlotte Russe store in Folsom CA was not an issue. Problems began when I attempted to check out. The representative did not even greet me, make direct eye contact with me and when Spoke to her directly she just acted like I wasn't even talking. She...

Charlotte Russe / Order cancelled multiple times

Reviewer15730 on Dec 5, 2015
I made a purchase during their black friday sale and was so excited but then I received an email that weekend saying that my order was cancelled. I finally got a hold of someone the following Monday and they told me that my order was cancelled because my address had changed. However, my...

Charlotte Russe / Poor customer service

Reviewer30760 on Dec 2, 2015
On November 19th I placed an online order to be delivered to Burlington, Ontario. Received an email the very next day 20th November with a tracking number. Clicked on tracking number -history said package left IL in transit. Been checking the tracking history to this date it has not been...

Charlotte Russe / Sales Associates

*%^& you on May 25, 2014
Visited the Charlotte Russe location at the Crabtree Valley Mall today with a friend... We both purchased multiple articles of clothing. We were cashed out and my friend commented on how the totals we were charged did not seem right. After checking our receipt we realized that we were both...

Charlotte Russe / Rude Cashier

Hoffman13 on Feb 8, 2014
I was shopping in Charlotte Ruse around 8:15 tonight, I am aware that the mall closes at 9, but I worked in the mall until 8 so that was the only time I could go in there to shop. The cashier was extremely rude. I was trying to talk to her and be friendly, but she wouldn't even speak...

Charlotte Russe / Rude handling of exchange without receipt.

priyapathak81 on Oct 26, 2013
I recently went to a Charlotte Russe store in Arlington Texas to exchange two dresses that I had purchased about a week prior. Unfortunately I had misplaced my receipt and could not find it anywhere. But being that the tags were still attached and the merchandise was never worn I figured I...

Charlotte Russe / Wrong item received

sherleya on Aug 29, 2013
I did an order on 8 / 17 / 13, ordered the crochet cutie skinny belt trio in brown combo and the bows combo. I ordered it specially because i loved the bow combo and today i received a different order. I received the brown trio and a blush trio which is totally different from the bow one...

Charlotte Russe / Declined Order

Shopper00 on Jun 11, 2013
I placed an order with Charlotte Russe online and payed via Paypal. I saw the order confirmation page (thank you for your order, etc.) after submitting my purchase, and received an order confirmation from Paypal. I used a coupon code and got even more discounts because I purchased the...

Charlotte Russe / Customer service

Lisa May on Mar 17, 2013
Charlotte Russe has the worst customer service I've ever experienced in my life. I visited the location in maplewood mall 5 times now, and it gets worse every time. I guess that's what happens when you hire a bunch of asian kids. Not only do I refuse to go to another store of...

Charlotte Russe / Employee swiped my s3 galaxy

mrslarvega on Feb 6, 2013
I wad with my daughter at north riverside mall today around 6 when she convinced me to buy a blouse from Charlotte russe. we walked to the back and waited for assistance to get a dressing room unlocked..an employee saw my phone case and paid us a compliment and asked where I had bought it...

Charlotte Russe / Horrible Customer Service

anon000 on Jan 5, 2013
This store is an absolute nightmare. The fabric is cheap and tears easily. Most of the clothes at this store are tacky. And although most of the items are cheap-normal priced for the most part, they overcharge some of the ridiculous pieces. I cringe at the name of this store. After not...

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