Complaints & Reviews

un authorised payment taken!

I paid £6 for a month trial and be2.com without my autorisation took a further £119.54 without my knowledge and signed me up for a premium membership. Can they take my money without my authorisation? But now I get the reports the website is a fake ? please help what should do?

  • An
    Annabel Marshall Aug 17, 2011

    Hello there maskn

    I am Annabel Marshall, a Team Leader at be2 Customer Services.

    When you signed up for your trial, on the product selection page, the fact tha the trial extends into our popular 6-month product is very clearly displayed as is the fact that you need to cancel in time to avoid the renewal. Most customers do need 6 months to find their partner.

    I am very sorry if you feel that you were in any way misled, but we do make the renewal clear (indeed we are legally obliged to). If you would like to discuss your situation further, please do get in touch with me under [email protected], quoting your be2 username and I shall be happy to assist.

    With kind regards

    Annabel Marshall
    Team Lead be2 Customer Service

    0 Votes
  • Sh
    Shinners78 Sep 08, 2011

    I am currently in the same position, I can not get out of this agreement... which I don't even recall signing up to in the first place! They say "Please comply with our request, or we will be forced to start our debt collection routine" and they tried to take £149 out of my account! I am livid. They suggest if I want to cancel my subscription to login and delete my profile - which I only looked at once might I add - so I went in (after requesting my sign in name and password because I didn't even know what it was) and then I couldn't even cancel my subscription because I missed an apparent "payment" so unless I pay it they will just keep me as a member and continue to charge me!! I do not know what to do and it's really freaked me out... there isn't even a phone number to call!

    What will I do?

    0 Votes
  • Ri
    Ricardo Zavalza Nov 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I checked my credit card statement and found that I was being charged 200 or so dollars for an escort Service in Denmark. I have never been to Denmark and live in the USA. I had never even heard of this website until it appeared on my billing statement. I called my credit card and reported fraud. They investigated and cancelled the transaction.

    Now, a few months later, I receive a letter in the mail saying that they have taken me to collections. I never signed up for any of their services or even their free trial.

    0 Votes
  • Si
    Simpletruth Oct 02, 2012

    Things you can do about be2.com credit card scamming:
    1. Report any unauthorised deduction to your bank. The banks need to get on to this. Their system should be set to decline a deduction from this Switzerland based company until such time as they address their unacceptable conduct.
    2. To stop be2.com from taking any further money from your credit card, cancel your card and get a new one.
    3. Report the company to fair trading and internet scam authorities in your state or territory.
    4. Post information about your experience at complaint sites on the internet so others will be warned.

    For those who are unclear of the issues with be2.com, please see this excerpt from their General Terms and Conditions:
    "VIII. Cancellation and Termination
    (3) Upon expiry of the purchased access period, access to the chargeable option of making contact under item II (5) and the related contractual relationship under item III (3) shall be automatically extended by an access period as selected or indicated (e.g. 3 or 6 months), unless the Client terminates in writing fourteen days before expiry of the access period or, if another termination period was communicated when buying the access period, within this other stated termination period, indicating his/her full name and his/her alias. The termination must be requested using the respective link in “Settings” in “Premium Membership”, if available, or by facsimile. Upon receipt of the confirmation of payment for the first purchase the user shall be informed of the day (date) until which the contract shall firstly run and by what duration the term will be extended unless due notice of termination is given."

    ***Some of the issues with be2.com's General Terms and Conditions are:
    1. Your access period is AUTOMATICALLY EXTENDED, meaning CREDIT CARD DEDUCTIONS COMMENCE and CONTINUE INDEFINITELY unless you terminate, and yet TERMINATING CAN BE DIFFICULT if not IMPOSSIBLE.
    2. If you forget your username (as we all can do), the site does NOT PROVIDE RETRIEVAL OF YOUR USERNAME VIA YOUR EMAIL ADDRESS, and therefore you will have NO WAY TO LOG ON and REQUEST TERMINATION using the respective link in “Settings.” (only a forgotten password can be retrieved via your username)
    3. The alternate method of terminating is by facsimile, but NO FACSIMILE NUMBER IS SUPPLIED.

    THINK TWICE about proceeding with a free-trial with be2.com!!! You may find your credit card in a longterm relationship with them, while you get left on the shelf seething!

    0 Votes

I canceled my subscription before the due date only to find that £149.94 was taken out of my account a couple of days later

I signed up for what was described as a trial for £5.00 with this dating site, my cancellation date was given as 2/8/2010, I canceled my subscription before the due date only to find that £149.94 was taken out of my account a couple of days later, when i complained to the company about this they informed me that I should have cancelled 7 days prior to my cancellation date?? I have repeatedly sent emails to this company demanding they pay back my money but they are refusing, please do not use this dating site, the only emails you receive are computer generated and are not genuine. I have recently seen other complaints posted on the Internet about this company. Please be aware.

unauhorised deduction and failure to honour cancellation request.

I signed up to the online dating service Be2.co.uk in September 2010 and the paid 5 pounds they required. I will admit then that I did not realize that the sum of £149.00 would be deducted from my account six months later. When I realized what had happened, I tried to cancel my subscription. Their website is designed in such a way as to make this next to nigh impossible. I also complained about this on their customer service website. I filled in their cancellation form and faxed, posted and e-mailed it to them. To my horror, they deducted a further £149.00 six months later and threatened to send debt collectors to me because I asked my bank to retreive the money and block further deductions. To this day, they have not offered an explanation of why my repeated cancellation requests have been ignored. This company is a giant scam. I would appreciate any advise from people who know what to do in such situations.

  • Fr
    frank Morris Jan 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    The same happened to me, I even left the money out of my bank account to, So they could not take it and would you be leave 6 day's later they took the money out of my account, I even sent the fax form off and they OKed it.

    0 Votes

cannot cancel

Be2 is a dating / romance website that appears ligitimate - perhaps rough with a startup feel to it. To use...

taking unauthrised money from bank account

I became a member on this dating website last month with an introductory £5 offer, paid by Debit Card...

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dating for seniors

On the weekend I pushed a button on Facebook which was a FREE site for meeting senior singles on line...

romance scam and payment for membership

Hi, I've complained to the website but haven't had a response yet. There is no place on the site...

this so called dating site is truly dreadful

Ladies beware... This so called dating site is truly dreadful. Within 48 hours I was getting spammed... Alot. Even worse, the site is full of bogus guys who send you mail (Stolen picture, profile etc etc) claiming to be doctors, it specialists... You name it. They ask for your personal email address early on - do not give this out. After 2-3 they are pretty easy to spot. English is very bad (But they all have masters degrees...) and they trip up on questions to do with their profile

I tried to cancel my membership and be2 made it incredibly difficult to cancel... They are just after your paypal or credit card details. Keep off this site...

this site is full of nigerian scammers with false profiles

This site is full of nigerian scammers with false profiles. They are stealing ids off the internet and solicitating people for money. Please be aware. I am one of those people that was manipulated and scammed for money.

  • Al
    AliZane Oct 08, 2012

    Not only did they take $249 instead of the special offer $34.95 but I was courted by a man who was a good match for me but on the other side of the planet, we chatted, webcam talks, even talked with his beautiful teenage daughter via web cam. He had to travel for work, went on a buying trip to Benin, Nigeria, had his laptop bag with cell phones and webcam was taken at the airport and asked if I could send him cell phone of which he would give me cash when he was going to visit in 3 weeks. I was suspicious but did it anyway. As soon as he received the cell phone and web cam I sent, his daughter was kidnapped and he needed another $10k usd, after I explained my brother was based on an oil rig off the coast of west africa and would bring the "boys' in to get her back he dropped this down to $2500k usd. Wanted it via western union transfer. Things did not stack up, a father losing his daughter would rest or leave it to just one person he vaguely knew for help considering he was a wealthy man. Days later he was still calling me and sad he had lost me. I had blocked him out. Then I received an email from [email protected] advising my account was not cancelled and to cancel I needed to send them the first 12 digits of my credit card, when I said I was cautious since I had been a victim of fraud I received an email hastly written advising how this person was innocent and proven his innocence in the worse broken english.
    It made me wonder if the site is designed by people sitting there with all our personal details pulling scams as every complaint I've laid with them about this scammer has been either automated or rerouted via a person with broken english that knows the full background of the scam without me giving them names (like the description above).

    0 Votes

illegal practices

In January 2011 a lawyer for the Danish Consumer Council, Tina Dhanda, expressed the view that BE2 were...

fraudulent

This dating website is a full out scam! You sign up for their 1 month $5 membership and have to delete your profile 14 days prior to expiration via fax or post. That is in the fine print!!! It's not like other dating websites where you can just delete your profile and you're done.
Also, I believe that 90% of their profiles are scam artists. They are all from Toronto, they are all engineers, they all type like English is their second language...it was odd from the very beginning. I read somewhere that most of the members are phishing for email addresses. DO NOT get sucked in!!! Keep your credit card in your pocket!!!

I have fallen pray to be2.co.uk internet dating site's ridiculously hidden and confusing terms and conditions

I have fallen pray to Be2.co.uk internet dating site's ridiculously hidden and confusing Terms and Conditions.

I signed up for the one month trial for £5 and didn't see anywhere on the website that clearly stated in the Terms and Conditions that there is a 14 day cancellation period.

Last week, I decided to cancel my membership as I still had approximately one week left before my membership went on to auto-renewal, and I spent over 3 extremely frustrating hours trying to figure out how to cancel. In the end I gave up and sent an email to Be2 customer services to request cancellation. I received an email a few hours later to say that as I had not cancelled outside of 14 days, they would charge me £149 to stay on the site for a 6 month membership which I do not want.

I feel as though I have been tricked. I have since sent several emails to the customer service dept only to be told that their Terms & Conditions apply equally to all members, and form a binding contract. The contract is governed under Luxembourg law and as I did not cancel within the period specified in the Terms & Conditions, my membership will automatically re-bill for £149.94 - which is the amount I am contractually obligated to pay for the services which I have voluntarily purchased from them, however, these Terms and Conditions are near impossible to find. I have also Googled them and am shocked by the amount of similar complaints made against this company.

After more rooting around, I found these Ts and Cs on the website
which are written in such unbelievable jargon that even upon reading, they still aren't very clear. The key line says:

(3) Upon expiry of the purchased access period, access to the chargeable option of making contact under item II (5) and the related contractual relationship under item III (3) shall be automatically extended by an access period as selected or indicated (e.g. 3 or 6 months), unless the Client terminates in writing fourteen days before expiry of the access period or, if another termination period was communicated when buying the access period, within this other stated termination period, indicating his/her full name and his/her alias. The termination must be requested using the respective link in “Settings” in “Premium Membership”, if available, or by facsimile. Upon receipt of the confirmation of payment for the first purchase the user shall be informed of the day (date) until which the contract shall firstly run and by what duration the term will be extended unless due notice of termination is given.

(1) Any objections to amounts of debited or charged fees which a Client may have must be raised and substantiated versus be2 in writing at the latest 14 days from debit of the objected fees or from receipt of the objected invoice. If the Client should fail to raise any substantiated objections within said 14 days period, the debited or charged fees shall be deemed to be approved. Any costs or fees incurred due to the delay or default of payment are the responsibility of the Client. In the event of a delay or default of payment, interest will be charged in accordance with prevailing statutory regulations.

So they basically say that unless memberships are cancel outside of 14 days they will charge membership fees but it's not very clear and I don't know how legally binding it is.

Also, when I signed up, I remember thinking that it was odd that the visible Ts and Cs on the website stated that if you were to cancel your membership before your first paid month is up, your profile would immediately be removed from the site, so, even though they advertise that the first month only costs £5, if I had cancelled before the 14 day cancellation period, my profile would be taken off the site immediately and I would have lost out on 2 weeks. This is why I chose to cancel just one week before my paid month was up. The whole business conduct of this terrible company is totally unfair and extremely sneaky.

If I had know what kind of an awful company they were who have absolutely no interest in helping people find relationships, I would have steered well clear of them and I strongly advise others to do the same.

lots of bogus characters - scam

A lot of bogus characters with close similar profiles. When you pick on them immediately they want an IM address to chat but you know they could be either scammers or hackers.

I used an uncommon mail service and did not chat with the ones I picked online. Gradually you find them talking rubbish and cannot answer simple personal questions and eventually drop off the scene. Confirmed scammers who are phishing for email address and whatever else.

Please be aware and don't pay for their service. I've been on many online dating websites but this is the worst. I wonder if they have bogus employees to create the volume or they are spammed themselves by competitors. But if they don't do anything about it, like blocking those with same IP signing up with different names, then they themselves are busted and should close down.

  • Mo
    mona6744 Jan 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree! It was very, very strange. Alot of profiles with the same profession. I could also tell from their emails that English was not their first language, yet their pictures showed a different story. I even spoke to one person on the phone. He claimed to be from England/Scotland...his accent was definitely NOT English or Scottish. Also...it is so difficult to remove my profile from this site...I have to send a letter in the post. Who knows if they'll even receive it! I'm very afraid!

    0 Votes
  • Ac
    activex Oct 24, 2011

    BEWARE, Site does automatic renewal using your credit card details without informing you via an invoice and claim that it is in the terms and conditions. I have requested for money back but they have denied any requests from myself or the bank via chargeback.

    0 Votes
  • Ei
    Eija Nov 25, 2013

    I have been charged from my Visa card without having had any contact with be2. No one else have access to my account or to my computer. How can be2 act in such a way. What to do?

    0 Votes

over charge/ripped off

Just to inform people of BE2 dating sight, they inform me that they will not re emburse me my money, they state that when you pay for premium membership that you also pay for the automatic extension, which they say is clearly stated, which it is NOT clearly stated.

But what you really need to watch out for is the scammers on the sight, alot of men and woman who are not who they say they are! Be2 get you hook line and sinker, befor you pay for membership you sign in complete a profile and submit a photo if you want and the next day you get many messages from guys or gals with great lookinp photos, beware this is where they get you... You think wow great much to choose from and many to chat to and get to know, well this is where you sign up and pay because you think this sight is great! WRONG Most of these profiles are fake or are not the real person behind the photo as i have found out! BUYER BEWARE! I am furious at this sight, and if you want to go on a dating sight that is worth the time and effort and want to chat to people for free then go on Plenty of Fish, There you will meet and chat with people who are genuine.
If you live in New Zealand then NZdating is another good sight from what my friends say.
Thankyou

  • :0) Feb 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Unfortunately with NZ Dating I had a small issue when I chose to not Renew my membership the money was still taken. I was told quite rudely that I hadnt followed the correct instructions and that I would not be getting a refund and my account had been suspended from 6th Feb - I'd paid up to 8th Feb. I had followed these instructions and without even thinking anything of it assumed I would not be furthered charged.

    I have fortunately received a refund through much persistence.

    It was clear 2 people were dealing with the issue - one person with customer service skills and 1 person clearly lacking. They also cancelled my account without any prior warning from 6th Feb.

    Left feeling very disappointed with NZdating and wouldn't recommend purchasing the gold membership just use the free service they offer.

    0 Votes

over charged

I recently joined up on Be2, and when i came to giving my credit card details, the charge for a 6 month...

class action law suit

On February 8 2010 I have responded to advertising from be2 and opened a trial one month membership for $5.00...

[Resolved] scam and fraudlent

On 1 July 2010 I joined Be2 for a 6 mths membership, after not being able to access any real information from...

[Resolved] fraud

I am so happy i have found this page as iv been worried sick since 5th April 2010, when they threatened me...

fraud

Be very careful these people have agreed my cancelleation of account during the trial and 14 days later took...

rip off

I signed up for the £5 one month trial. I did not get on with the site, met no one and received very few messages or replies. The trial goes on for a month and then is automatically extended to six months membership - cost £98.97 if you don't cancel. I sent a fax cancelling (which is how you have to cancel - who has a fax in their house?!) today and received an e mail stating that my membership would still be extended to six months even though I had cencellled as the Ts and Cs state you have to cancel within 2 weeks - my argument is that therefore this is a TWO WEEK trial, not a month's trial and that the Ts and Cs (if you read them) tend to insinsuate that this cancellation policy applies generally across all memberships and not the trial - it does not clearly state that it also applies to the trial. I do not wish to continue with the site, I now doubt their integrity and I do not want my personal details on it anymore. I do not wish them to debit my credit card for the amounts above (I have now had to cancel my credit card). I think these people are deliberately making it difficutl for people to leave the site and are effectively missellers. Note thateven though you have to send them a fax to cancel they can reply to you be e mail in 2 minutes flat if they want to!

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