The complaint has been investigated and
resolved to the customer's satisfactionResolved BB&T — overdraft fee stacking
resolved to the customer's satisfaction
We were using the automated system to track our "available" balance, as we were told to do to avoid overdraft fees, which happen when a person only looks at the Daily Posted Balance.
We had 15 charges on 5/7/18, most of them under $8.00, some
as low as $.96. All of the debits were showing as pending or posted. At 7:30 pm, on 5/7, we put $53.00 in gas in the tank, assuming since it was the last debit that we would only be charged for one overdraft. Right before we put gas in the tank, our account still showed in the black ($1 or $2 in account)
The bank intentionally stacked the debits, and we incurred 9
overdraft fees!!! The supervisor, Stacey, tried to convince me that it was because some of the charges had been delayed, and debits could be delayed for 3 - 5 days. But according to my records, no debits were delayed, but displayed prominently.
They know what they are doing. Banks can make up to 60 percent of their revenue in overdraft fees alone. Over 90% of a bank's overdraft fees are collected against people who make less than $50, 000.00 a year. So don't even dare to suggest to me that they are not well aware of what they are doing, and will continue to do so, as long as they possibly can. Stacey,
the supervisor, obliquely told on BB&T when she told me, "When you knew you were overdrafting the account by putting gas in, that set off a chain reaction that resulted in these charges", thus telling me that essentially I had given them the permission to exact all those charges!
We must all protect ourselves with the tedious task of keeping our own running balance and hope they apply deposits and debits properly! The devil is in the details, because they always have the fine print to fall back on. However, they all know they are acting in bad faith. Some of the complaints on this board are almost unbelievable.
I have called the law firm listed in one complaint, and left a message to call me back if they are pursuing a class action law suit. If there is anything I can do to address the injustices, I intend to leave no stone un-turned.
The complaint has been investigated and resolved to the customer's satisfaction.