BB&T — checking account/deposit policy
The folks at BB&T have always been pleasant and respectful toward me. I feel lucky in that regard, because there are a lot of complaints here about their customer service. But I still have a gripe, and it's a big one!
To put it simply, I don't understand this bank's ridiculous policy on crediting deposits. Every other bank I've done business with has credited me for deposits immediately (or at least within an hour or so). After making two ATM deposits that took almost 24 hours to clear, I decided the best remedy was to deposit my checks inside the bank. I figured that if a teller entered the checks manually, there shouldn't be a problem. Well, it makes absolutely no difference at BB&T! Checks take 24 hours regardless of where they're from. I work for a large restaurant chain, and the company that owns them is well established both here and across the country. But for reasons known only to BB&T, every one of my paychecks has to "clear" before I get credit for it.
There is no way it takes them that long to confirm my paychecks. Every other bank in town accepts payroll checks and confirms them quickly. It makes me wonder if BB&T is running on pre-Cyber Age technology, because the last time I had to wait THIS long for a paycheck to clear was back in the 80s!
Do not deal with this place if you are accustomed to having money on hand every pay day. I guarantee you'll get it long after your co-workers have cashed their checks and spent them.