Truist Bank (formerly BB&T Bank)

I accessed my savings account online trying to determine if i wanted to deposit a lump sum check with BB&T, when i clicked the account I seen i was in my daughters account and not mine. I immediately noticed the account had been assessed a $5.00 fee for return statements. I called the bank and asked why did i get this fee. The rep replied she is not sure and that the address i verified is the same address. She credited back 1 fee and i said how many other fees did i get because the system is not letting me see any other transactions. She said she would have to forward the info to escalations. 3 days later i received a call and the lady i spoke with said Quote " you received the fee because when you changed the address the kids needed to call since they are the primary account holds and the rep changing the address forgot to make a change in the system" I was outraged because Number 1 this is a custodian account and i am the one that opened and maintain the accounts. My kids were 2 months old and now 14 & 17 and have no clue on calling them. WHAT the what. That was crazy. She said she could only credit me $10.00 per account and she really was doing me a favor. Thats when the call got real! The address they claim was returned was from17 years ago when i first opened the account & i havent been there since 2007. She had to forward the request and 13 days later i still had no call, when i called back the rep stated no ones has colled me because the last lady forgot to click a button for me to get a call back, after 15mins of requesting a manager she finnally transferred the call to a sup who was very lost & couldnt help or issue me a refund, I asked for his manger and he hung up. I then went in the branch and the sup there couldnt help but she was eager to close my 4 accounts that iv had since 2000 before the was even bank atlantic and before most of the staff was old enough to work. I finally had to file a complaint. There are 2 accounts and this was an error on t heir behalf not mine. Even if they credit the 2 accounts $45 each its mine. No have the authority to issue me a credit but they dont mine charging 39.00 for an over draft fee. And not 1 supervisor apologized to me.

I don't have enough negative energy to channel how much I hate this bank. My bank I had dealing with for years was bought out by BB&T bank, so it was not by choice that my banking changed. IT was pretty good at first. smooth transition, no issues. I am about 1 year in, and I cannot wait until my checks clear so I can switch banks. My card was fraudulently charged, and I called the "customer service" to report it. They always say check on it, we will issue a new card and call us back. As such, resulting in a call back. Little do the customers know that more than one call per month to the "customer service" that you will be charged. That's right. a charge for phone calls. its especially damning when I had my cable bill be charged 2x. Naturally, the bank blamed the cable company, and vice versa; which resulted in about 5 or 6 calls, and you guessed it...charges! when I called a branch manager, she emailed me asking to call me but never did. When i asked another branch manager...here was her reply: "well, a lot of our older customers (I'm guessing she is referring to the seniors) they like to call customer service and ask them to read off their accounts transactions, and it just clogs up the "customer service" lines. We like to keep those lines open for more serious calls such as someones fraudulent charge, or stolen cards" EXCUSE me, what? This is just the tip of the iceberg with the plethora of charges they try and get away with. Or the fact that not one of them has any idea about the bank (fees.etc). um, ok, so if my job changes companies, I'm not going to get trained? get real. So I submit a complaint to FDIC and BBT sends me some bull&^#@ letter about how I "over drafted" so on and so forth. Newsflash BBT, I wasn't complaining about my gd overdraft fee, I was complaining about your ridiculous practices and (lack of) customer service. I cannot wait to hang it up over at BBT. Stay away from these $ hungry ###. Save yourself the agony and frustration, and bank somewhere else. Banking with a baboon in Somalia would be safer.

I am an individual who manages my money down to the scent. I have received over $1, 000 in excessive overdraft fees when my account has not been over drawn. Most recently yesterday, to which one I called today and complained of the excessive fees and the fact that my account was not over they been credited it back immediately. Someone needs to look at how they are fining their account holders and hold them accountable for the fact that they are in not properly handling their customers and are unwilling to accept responsibility when they are in the wrong. I'd like a refund of all the incorrect fees that they've charges me, especially since they finally confirmed today that they incur fees in error.

If you're looking for a bank do not, I repeat do not use this bank. They will rip you off and take all your money. They will charge you fees and then take your money and tell you that your account is now even and then after they take your money they will tell you they were mistaken and add more fees to your account. They are the absolute worst bank I've ever been to and I would never ever ever ever use them again.

The fees are ridiculous. The deposit times have changed in Athens, Georgia from eight pm to six pm. So when you get off work at five fight traffic your already out of luck. So then you get an overdraft fee. You call to handle it but it take about three calls to handle it there goes another fee $2.00 for the third call and any there after that month. Then it gets real let your account stay negative for seven days another fee. To top it off you only get one overdraft fee returned every two years. Hope your not having a bad year cause they will eat you alive.

We have been working overseas and our pay has been deposited into a foreign account, therefore our business account went into a dormant status without notifying us. Since we assumed we still had access to our money, this December we transferred 13K from our other BBT account to this supposed dormant account and wrote a check from it for the IRS as not to get penalties for underpayment. We found out that the check to the IRS was denied. We have looked at the BBT Commercial bank agreement and it does not cover this. My Question is if the definition of a dormant account is one without a transaction, the transfer was indeed an allowed transaction. I was told that it was a withdrawal that was needed by the branch, but deposits were accepted. Furthermore in talking with the bank employees "complaint department" and branch both said that we would have to go in to branch to change this and get our account restored and the check to the IRS resent. We are overseas and unable to do so and now we are without the funds in our other account to pay the IRS. I think this is illegal any thoughts or lawyers out there that would provide us information?

On Dec 23, tmobile took my payment out 2 times out my account, I had used my card a few times before the 2nd charge came out for tmobile, so I have like 7 to 8 pending charges in my bb&t checking account, tmobile refunded one of the payments back on 12-24, I was emailing at rep at BB&T about my account I'm wanting to know when these pending charges would be posted dating back 12/22- 12/24, she stated she don't know, I have seen this before they pull higher to lower amount, and then hit you with overdraft fees for t h e remaining pending transactions. If you have deducted the money when the purchase was made why am I going into the negative when you clear the pending transactions? That's like double payment, it's not right, I'm sick of this bank and them robbing people out their money

> Date: Saturday, December 10, 2016, 12:37 PM
> I am trying to reach someone at the
> executive level of BB&T bank, Please see the string of
> emails below that no one wants to take responsibility for.
> I made a deposit into my BB&T account, I transferred $200.00 from another bank. The $200. Did not post on time! BB&T has charged
> $180.00 in fines against my account, putting me in the
> negative for $128.09! Please waive these fees, they are
> extreme. If you are unable to do it please pass this
> along to someone that is empowered to waive fees.
I can pay this, it might as well be $1, oooo.oo to me because I can not afford it. And I think it is unfair and extreme. Lola Jones

This is a all because my transfer from another bank did not post at your bank in time.

12/12/2016
Debit OVERDRAFT FEE $36.00 -$128.09

12/07/2016
Debit OVERDRAFT FEE
$36.00 -$292.09

12/06/2016
Debit OVERDRAFT FEE
$72.00 -$71.14

12/05/2016
Debit OVERDRAFT FEE

The folks at BB&T have always been pleasant and respectful toward me. I feel lucky in that regard, because there are a lot of complaints here about their customer service. But I still have a gripe, and it's a big one!

To put it simply, I don't understand this bank's ridiculous policy on crediting deposits. Every other bank I've done business with has credited me for deposits immediately (or at least within an hour or so). After making two ATM deposits that took almost 24 hours to clear, I decided the best remedy was to deposit my checks inside the bank. I figured that if a teller entered the checks manually, there shouldn't be a problem. Well, it makes absolutely no difference at BB&T! Checks take 24 hours regardless of where they're from. I work for a large restaurant chain, and the company that owns them is well established both here and across the country. But for reasons known only to BB&T, every one of my paychecks has to "clear" before I get credit for it.

There is no way it takes them that long to confirm my paychecks. Every other bank in town accepts payroll checks and confirms them quickly. It makes me wonder if BB&T is running on pre-Cyber Age technology, because the last time I had to wait THIS long for a paycheck to clear was back in the 80s!

Do not deal with this place if you are accustomed to having money on hand every pay day. I guarantee you'll get it long after your co-workers have cashed their checks and spent them.

I started banking with bbt 25 yrs ago in denton nc.house mortgage, car etc.I had no problem with them now I cannot go to this bank without getting mad.there is always something that makes my blood pressure go up. doctors orders-stop going to this bank and I will live a lot longer.so I will start transferring my things to another bank. Sorry bbt but my health is more important

This is the worst Bank I have ever encountered. They force you into foreclosure as they tried to do with me charged astronomical as the bank who issued my original loan question what do you mean they're charging you a reinstatement fee? They charged astronomical fees refuse to accept payments that I had until I paid the astronomical fee. Yes these people will ruin your life lied and said they contacted me not one phone call not one letter telling me that there was an issue and they tried to put a foreclosure on me. Thousands of dollars worth of mortgage payments that they wouldn't accept because I wouldn't be there mod like mentality to get more money out of me. Every bank I know sometimes does home loans and sells them off to another I promptly advised by local bank that if they value their customers whatsoever please do not ever sell another customer's loan off to these people I have owned two homes several cars multiple loans and never had an issue. Went to my loan officer who was giving me every loan I've ever had since I was in my twenties and told her the problem that I was having she was shocked. After 9 years of mailing payments either through their coupon mailing address or at the post office not having it in hand calling them and keeping the address that they gave me in my vehicle at all times told me that I had made payments when I verify that they had to receive the payment in the trunk of an envelope that I send anytime I mailed them a payment the gentleman on the phone said that's not our post office box I don't know where you been sending them. I Google the post office box no name just a post office box location. It automatically popped up as BB&T mortgages payment post office box when I told him that I knew they had received it I knew that that was our post office box there only response was we didn't cash the checks not our problem I wouldn't give these people anything and if the banking regulators Would Rain these people and maybe they wouldn't be ruining people's lives and taking their homes and as I've discovered reading review after review after review I have not seen one good review via personal checking accounts credit cards mortgages nothing these people are monsters.! The link below shows the post office box in which my payments for mail to and the gentleman customer service told me he had no idea what that post office box was too and that I had been making my payments to for the last 2 years to the wrong post office box and didn't know how magically all the other payments got there but suddenly these didn't they're nothing but money-grubbing sadistic monsters

http://www.onlinemortgagehub.com/bbt-mortgage-customer-service/

For 4/1/2015 to 6/30/2015 period
BBT Activities: There was service charge for any account.
My Argument: when I signed contract with Citi bank, my accounts were set up with no service charges. During this period, BBT abided the contract I had signed with Citi bank.

At 6/30/15
My request: I made request to transfer all money from my “Business Money Rate Savings” account to “Business Value 200 Checking” account and close “Business Money Rate Savings” account.
BBT Activities: the clerk didn’t do it and left the account open with $9.76 although he told me the account was closed.
My Argument: why the clerk didn’t tell me the truth, whether that was intentionally or just mistake?

From 7/1/2015 to 2/29/2015 period
BBT Activities: There was a “Cash Management Online” service charge $35 from my “Business Value 200 Checking” account.
My Argument: I never set up “Cash Management Online” service with BBT and even don’t know that I have this service with BBT. BBT never tells me either by phone or letter anything about this service.

On 12/23/2015
My request: I noticed that my “Business Money Rate Savings” account had not been closed as I requested at 6/30/2015, I asked clerk to close my account.
BBT Activities: Again, the clerk said my account was closed, but actually left open with $9.76.
My Argument: I really don’t know this is BBT system issue or clerk issue?

From 3/1/2016 to 5/31/2016 period
BBT Activities:
1. There were “Cash Management Online” service charges $35 from my “Business Value 200 Checking” account each month.
2. There were “Cash Management Online Business Banking” service charges $35 from my “Business Money Rate Savings” account which had $9.76 each month.
3. There were “Cash Management Online CD Account Maintain” service charges $40 from my “Business Money Rate Savings” account which had $9.76 each month.
My Argument: in these three months period, BBT added two other charges to my “Business Money Rate Savings” account: “Cash Management Online Business Banking” and “Cash Management Online CD Account Maintain” which I never get noticed. And BBT charged me “Cash Management Online CD Account Maintain” even I don’t have any CD account!

From 6/1/2016 to 8/31/2016 period
BBT Activities:
1. There were “Cash Management On” service charges $35 from my “Business Value 200 Checking” account each month.
2. There were “Cash Management Online CD Account Maintain” service charges $40 from my “Business Value 200 Checking” account each month.
3. There were “Cash Management Online Business Banking” service charges $35 from my “Business Money Rate Savings” account which had $9.76 each month.
4. There were “Cash Management Online CD Account Maintain” service charges $40 from my “Business Money Rate Savings” account which had $9.76 each month.
My Argument: in these three months period, BBT added one more charge to my “Business Value 200 Checking” account: “Cash Management Online CD Account Maintain” which I never get noticed and even I don’t have any CD account!

The Keys:
1. “Cash Management Online” service with BBT:
a. I never get notice that I have BBT “Cash Management Online” service associated with my accounts.
b. I never get notice that BBT “Cash Management Online” service has fee associated with it.
c. BBT charged me total $1158.75 for nothing!
2. BBT “Cash Management Online” service charge changes without notice and agreement:
a. At first eight months, the service charge was $35 monthly; then the following three month, the service charge became $120 monthly; and then following three month the service charge became $160 monthly.
b. There was no notice or explanation why these service charges keep on increasing.
c. I don’t have any CD account, why there were service charges for “Cash Management Online CD Account Maintain”. BBT put charge on the account I even don’t have!
d. BBT charged me total $75 per month from my “Business Money Rate Savings” but the money was deducted from my “Business Value 200 Checking”

3. BBT Customer Services:
a. After found these unauthorized charges, I went to BBT branch at Houston downtown and talked with Eric Contreras. But I was told BBT can only refund me $470. I want to know why BBT decided to refund me $470 and why BBT decided why not to refund me rest of $648.75? What’s the underlying reason for BBT’s decision?
b. When I asked for any document about the service charges on my account, Mr. Contreras emailed me fee disclosure on September 27th, 2016, which should sent to me on before the first day of BBT took Citi customer accounts.
c. The fee disclosure Mr. Contreras sent me doesn’t indicate the charges applied to my account (please refer to following screenshot).

d. After I found these issues and want to discuss with Mr. Contreras, he refused to talk with me about the detail and told me that he can only refund me $470, TAKE IT OR NOT.
e. After numerous arguments with Mr. Contreras, and his manager Andrew Delauro, they agreed to refund me $840 but still held my $318.75 for no reason.

I was a former member of Susquehanna Bank for at least 20 years until bb&t took them over. The same month this transition took place I started missing money from my account and having over draft fees charged left and right, which I never had a problem with before this take over. I tried to resolve this with costumer service and branch management with no resolution. They were rude and very unhelpful. After at least 6 months of this happening, I withdrew all my money and tried to close my account which they refused to do. Now I am getting letters in the mail saying my account is negative $400.00 after the hundreds of dollars that went "missing" to begin with. This is just a minor description of the issues myself and my family has dealt with from this horribly dishonest bank!

BB&T is considered a large bank compared to other banks and credit unions I have worked with. Every time you want to pay just principle on your Mortgage on line you cannot do it without making a payment which would be a month or so ahead. I had 195, 000 left on my mortgage and paid an addition 50, 000 towards the principle, approximately 1, 663 of the 50, 000 was put towards the next payment. You cannot just pay principle without calling and doing it. This is the first mortgage I have had that you cannot just pay principle towards the loan.
This is not the worse thing about it though. It would be alright if they charged the interest on the payment after the 48, 337 went towards the principle. No! No! They charge the interest towards the payment (due on 1 Oct) before the principle is paid towards the loan. Even though that payment is not due until the 1-10 Oct. Keep in mind I did this transaction on 16 Sept. This pays an additional $125-$150 in interest towards the loan that BB&T pockets. Every other mortgage company I have dealt with, most smaller than BB&T has allowed me to pay principle only on the loan. I would have rather just put it all towards principle. They do this because there are people that don't realize how much you can save in interest. Instead you have to call to do this transaction no matter the amount of the transaction. I don't know about the CEO but my time is valuable and I don't have the time to call and go through teleprompters to get things like this taken care of. I wonder how much money they make a year on people that don't know this.

I hurried to my local BB&T on Columbia Avenue in Lexington, SC today to ensure my pay was deposited before the holiday weekend. The check was somewhat larger than normal, but I didn't think it would be an issue. When you drive up to the teller, there is no one at the window anymore. They speak to you through video screens. This teller, a middle aged male, was cordial and made my deposit and returned my receipt to me along with some cash back and said have a nice day. Only tonight after finding out that some bills I am attempting to pay online are refused due to not enough funds, did I go online and then call the customer service line, to find out this teller put a hold on my deposit check, and did not have the professionalism or courtesy to tell me. They have to tell customers when they are placing a hold, and this man did not tell me or send me back a receipt with hold information on it - nothing. So, here I am stuck until Tuesday morning and then I will have to take time out of work to go to the branch and discuss this error with the branch manager. I am so mad right now I could spit fire!

It's seems, everyone has the same issue with BB&T holding deposits and running debits as to run up big overdraft fees. This is ridiculous, and should be illegal. If you put money in the account, it should be posted. If you have electronic or direct deposit, it should post immediately as its electronic and doesn't require one of there minimum wage people to press a button. They are open half the day on Saturdays, but they don't consider that a business day. Class action lawsuit would really make then start being fair and have them under investigation for a while.

I have been trying to get my new credit card with the chip in it for over 4 months now. First I was told they cannot update my address over the phone, that it has to be done through snail mail...how do I do this through snail mail if they never send me my paperwork?! After I called for the 2nd time, they tell me I can change it online, which I had already done...still...no card...the 3rd time I call...they tell me there's another site I have to go to to update my address...even though their system shows an updated address... The 4th time I called, today, 4/19/2016, I still have no card, but I have the letter with the PIN # as well as the activation letter...WHO ARE THESE PEOPLE? Then, after being on the phone for over 20 minutes, cancelled my cards, I get a completely incompetent human being that asked me EVERY question possible, by the time she asked me about my statements, I had lost it with her. Asked for an employee number which she refused to give me and I proceeded to wait for a supervisor for another 10 minutes. DO NOT USE THIS BANK! THEY HAVE ZERO CUSTOMER SERVICE SKILLS. YOU WILL BE VERY UNHAPPY!

The tellers at the Pleasant Valley Winchester VA address are downright rude, arrogant and not to mention obnoxious! They need a dress code and lessons in mannerism. They have no idea what they are doing. You can go in here with three people at the windows and no customers and still wait for 5 minutes for one of them to even offer to help! Sometimes I would need to ask if someone could help me. I am switching banks because of the rudeness.

I received a phone call from Stacey, at the BB & T Resolution Center on 3/14/16 & was informed that I had not intended on following the policies on behalf of BB & T. As I have had a chief complaint escalated as such, I would consider that a closer look be taken within consideration of a customer with a disability, whom, within many strides, concurs an outstanding prompt attention towards any fee(s) being accessed to her account without being provided proper advice by any banker. An ideal solution towards withholding fee(s) in a savings account is to enable a balance of $300.00 towards establishing better equity in the account. Alas, while no refund was made available towards prompt & professional attribute, I am requesting favor be made on my behalf as such as I have been treated in a poor manner by regional banker, Danny Morales at the Coconut Creek branch. His colleagues need to be made aware of such conduct as this hinders the success BB & T could achieve with keeping their customers satisfied. I would appreciate prompt attention to this matter as well as a favorable resolution towards attaining better satisfaction on future clients as well.

Thank You,

Adina Newman
[protected]

I got approved for a prepaid money account. I had 80.00 in cash that I deposited. I looked online and it was available right away. However I went to withdraw 20.00 from their ATM and it stated were have difficulties I cant even go to Walmart and use the card for groceries because its all electronic its used for online use and It did not explain that I will be closing the account after the 3rd and taking my business else where.