Bank of America
Reviews and Complaints

I found out .that I

was suppose to have a credit card acc # [protected].that was written off in 2021. I never received a bill or statement from your bank. I did not have account with your bank and I was charged taxes on this account. I notified the IRS that this is not my account. I would like to find where the statements for this account were mailed too.

I filed a complaint about someone that I did not authorize tried to debit my account I even furnished proof that this company I had done business with in the past debited my account for money I had already paid back the funds were put in my account when I borrowed but anyone with an education enough to read could have viewed my account to see that the money had been paid back through withdrawals long before they debited my account for an amount way more than what I had borrowed I fault this battle disputed then called disputed again and then called I called emailed filed and sent documentation by email and by mail to prove my claim but they still sided with the online scam lenders and left my account in the negative the account that I have had with the bank since 1994 almost 30 years b ut indtead of helping a long time customer they sided with the online loan company that can present anything they choose to verify what they did but what they did is steal or tried to steal my money and bank of America assisted them in doing so they are terrible they use to be a great bank but they have gotten where they just don't want to be bothered and then two days ago they force close my account I do not know what happens next but I did not owe this and they gave them what they wanted and punished me for their actions and then I hear we appreciate you being a long time bank of america customer yeah right sure have a bad way of showing it and too by the way I showed proof that I filed a revoke authorization with this same company when in fact they ask for more money and I told them not to try and withdraw money from my account nonw of my records mattered I got treated wrong

On November 17 at 14:07, I attempted to deposit 68 $100 bills into an ATM (ICAD4141) located at the Irvine Industrial Complex; the funds were to be deposited to my account ending in 2658 using my ATM card ending in 9587. The ATM had a distinct sign acknowleding that the machine could accept up to 75 currency bills. The machine took several minutes to digest the cash input then prompted me to manually input on the keypad the deposited amount, $6800. The transaction completed soon thereafter and I received the attached receipt for a deposit total of $300! I immediately went into the branch and was warmly greeted in the lobby but then promptly referred to the branch manager who promptly acknowledged no empathy or guilt and suggested I call the phone number on the receipt [protected]), which promptly put me on hold and suggested I register for a call back. I did as instructed and receceived my Claim ID #. I had my American Express bill EFT landing at my account on 11/18 for which the $6800 deposited would easily cover along with maintaing my minimum $1500 balance to avoid finance charges. I asked branch personnel what options I had to make sure that debit would be paid given the ATM error; I was offered no concilliatory suggestions. I'm shocked to not have received by now something more than seeing 'Researching Claim' in my claim's listing in my message center. The missing funds have put my account into an undesirable liquidity crunch right when I needed the moneys to be available for the holidays and year end giving! I would guess that ATM's reconciliation happened Friday night or Monday at the latest? Why haven't I been contacted or had my error resolved?

I recently applied for the auto loan. They kept workaround for a week; this causes my order was canceled. In order to keep my order, I had to sign finance with my dealer. After that, I called them to cancel the car loan; they said the cancel was requested. After 2 weeks, I still saw my car loan. I called them again. They said they had not received any check from the dealer. I called my dealer and they said they had not received any check from Bank of America and asked me to request the check tracking number or any proof that they sent the check. I called bank again and they could have not provided any tracking number or proof they had sent the check and required me to pay the interest until the loan is canceled. They just kept ask me to call this department and others but no solution was provided. I write this review hopefully help some one to avoid or be careful when deciding to apply the loan with Bank of America. Please be careful!

Bank of america closed my checking account without notifying me. The reason i was given was because my ex wife name is on the account and she has to appear in person to take her name off the account. I informed BOA that my ex wife lives in Germany and has remmaried and changed her name.

BOA sent me two checks total over 17,000 usd which is what was in my account when they closed it. I've been fighting this for 8 months and been toal thats the only course of action.

I have been on the phone for an hour and not gotten the answers I need. The online banking experience with Bank of America is the worst I've ever experienced. Payment page does not reference card accounts, nor does it give you statement balance or minimum payment information to make the payment experience easier. Difficult. Frustrating and I'm ready to throw something!

I was recently defrauded $1,000 by your customer service agent(10/03/2023) and your slow moving no status updating fraud department has offered no additional help or communications. My next step is law enforcement and judicial means.I recently filed with Consumer Affairs. Secondly I have a SDI Account and the money is deposited like clockwork every 14 days and like clockwork on the 15th day whenever I attempt to access it, a hold has been placed and I have to speak to a customer service agent which is exactly how I ended up getting a $1,000 stolen, dealing with one of your unscrupulous employees in the first place. Thirdly I'm given a myriad of validation questions by at least 3 different extremely slow speaking agents all of which placing me on hold throughout with no sense of urgency or concern. It is dereliction on the part of the state of California for choosing this institution.

I've been doing my unemployment claims with no card sent to me since 07/2020-05/2022 I was finally able to log into BOA (Bank Of America) website and noticed someone hacked been using my card and used 34,000.00 I've reported it to Bank Of America & when I called in to submit the dispute the guy that helped me made a joke saying "They got you good ! & If you don't want the money you can give it to me" I've made complaints to CFPB & BBB . I've had a department from Bank of America reach out to me but it seems suspicious because they can't answer any of my questions and don't seem to know anything besides that I filed a claim through CFPB & asking me if it was really me that made the complaint.When I call Bank Of America the customer service reps are rude and act as if I'm bothering them when all I want is my money back . I don't know what else to do I had to do 3 claims with Bank Of America one for $7,967.09 another one for $23,329.14 and the last one was for $2,802.47 . The card was mailed to an apartment complex someone was able to activate the card . I need help getting my money back I am 38 weeks pregnant facing homelessness with a 9 year old and 2 6 year olds . It has now been 11 days since my initial dispute and the rep told me I'd qualify for provisional credit or a hardship but I've yet to get anything . I'm getting tired of hearing "You'll get something in the mail" "The back office has up to 90 days to review the claims" or "There is no time frame for an approval or denial on Provisional Credit or a Hardship"

So starting around July 22,2020 is when I was first approved for EDD which is also when the unauthorized transactions started to occur in which there was an immediate transfer of $3000 to another account all the while I I didn’t receive the actual debit card until July 25 also between the July 22, & July 25,2020 there were numerous back to back transactions made on my account. When I finally started to see things weren’t adding up and I looked at my statements on paper through the mail I immediately called BofA and filled a dispute in which they gave me a new card but they did not recover the 3000 funds I’ve had so many problems with the old Edd card the customer service was a complete joke I provided all paper work they still denied it because they asked why did I wait so long to dispute and in the notes the representative even stated that at the time edd was loading mt account with large amounts of sums each day it was very easy to not detect it and I even provided the deposit screen shots they have emailed me 3 sepatate times about this particular claim in which they open it just to deny it each time & say they could not recover my money I have the emails to prove it out of the blue I totally had left it alone when they sent me an email on 9/6/22 11/4/22 & just recently 9/5/23 which they denied ….. I’ve also been given the run around for 2 claims that were for fraudulent charges. Claim #[protected] Claim# [protected] are both for fraudulent charges with the transactions starting from again july 22,200 I didn’t receive my debit card until July 25, 2020 and I even sent my photo ID which had my correct address at the time in which the address of the the things that were being ordered was a completely different address I also sent those documents in as well I have tried to dispute these transactions with prepaid Edd BOFA and I’ve been calling them every day in which it clearly says if they can’t come up with a solution within 10 buisness days they have to provide a provisional credit well they have not done so for either claim I’ve provided them with every piece of documentation they asked to see and they have still not updated my claim it’s been over 30 days each representative say they are going to put in a complaint in the system for me for how long it’s taking and for the mis-communication but nothing has been done

On Tuesday, October 3rd, at 12 noon, I went to my bank at 7800 Sunset Blvd in Hollywood to buy a Canadian money order to send money to family in Canada. The young male teller said the bank doesn’t have that service. So I said I’ll have to mail them a cheque then, and I asked the teller for the latest exchange rate, and he told me I can just google it! I was thinking “are you serious?” I told him that googling will not give the latest rate, I then said that I have to open up the app, then pretend I want to buy foreign money, to get the correct exchange rate. He said ok. So here is a teller won’t offer customer service and expects me, a customer, to find the rate on my own. I’m so angry. He should NOT be working as a teller if he has no interest in helping your customers.

Bank of America Predatory action with my mortgage loan modification request.

I am enclosing the following attachments

1- My ongoing communications with BOA from the inception of my home loan modification application starting july 18,2023

2- My Home appraisal conducted by BOA on July 31, 2023 Showing my home appraised at M

3- My most recent mortgage statement for 10.1.2023 payment, showing my loan to be under M and a monthly payment of .

4- The denial letter of my loan modification on September 29, 2023 and offering only one predatory option to handle my request, which conducting a short sale!

5- Based on BOA appraisal of M and my mortgage loan total of M, my Equity in the property stands at M (minus a second home equity loan with Figure bank in the amount of K that leaves a net equity of M.

BOA predatory decision not to offer a modification and a cash out or a payment forbearance for the next 12 months as I requested in all my correspondences with them for the past 45 days is not justifiable and bad business practices taking into account my credit score and past experience with them for over 10 years with NO late payment ever.

I requesting that BOA offer a modification to lower my monthly payment and provide a cash out or a continuation of forbearance for the next 12 months to allow me to recover from my COVID related hardship and or sell the property and pay off the mortgages.

All that is outlines in my cover letters communications that is enclosed with this form.

Thank You

bak in January 2023 I called and reported fraud on my edd.EDD started there investagation and found that my claims were both fraud one for 18,477.26 and a second for 16,999.Now ive been fighting for my money since January 10,2023 I have done everything police reports,fcc,fi,fdic,cfpb i have reported this problem to everyone.Bank of america finally approved the 2020 but still denying the 2020 even though it was found to be fraud by someone else.I just want my stolen money back that it!

I had a home equity modification w/BOA that I took my last resources to pay off recently. I followed up by calling a BOA rep & they confirmed that they had received payment, they'd close my account & issue out payoff documentation. I awaited the documentation but it never came. So, I went to their website to check on my account. What I saw confused me. The account was not closed, as I requested and they had added fees, etc. My daughter actually went online & paid the fees for me but when I noticed they didn't honor her payment. I paid them instead and they still didn't close the account. I called & spoke to additional BOA reps and was told that there were additional fees I needed to pay and that a lien was on my home. This is the first I've heard of this. Also, they changed my account numbers at one point and I was never given any explanation of why they did this. When, I spoke one of the reps recently they said something about my account was changed from one type of loan to another which made no sense to me. How are they able to get away with all this? If, I owed fees, etc. why didn't they tell me before & agree to close my account and agree to issue out payoff documentation? Something isn't right here.

I was receiving North Carolina unemployment benefits was going on prepaid Bank of America card they froze my account when reported I never received my card had benefits changed to go in personal bank account Had some dispute pending when bank of America closed frozen my account received a letter on july272023 saying to call and request a check got another letter on August 7 2023 so I finally called on August 15 2023 to request a check still have not received it 45 days later I have called and called to request check been waiting over 2 years

My name is Patricia Reyes. Ive opened a claim on the first 11 deposits edd made into my account. They were hidden from me. They never showed on my statements. I contacted Edd to get records off all my deposits and 11 deposits made in March were paid to my account but never in my account. When I filed. A claim about it. The reps told me they need a supervisor because these transactions were archived and only a supervisor could find them. I spoke to supervisor and after 3 long hours she opened my claim for 12,448. Worth the amount of those 11 deposits. The supervisor even added .my hardship situation. On my claim. That i was getting evicted so they would expedite my claim. There promise is to give provisional credit after 10 days until they finish their investigation . Well it's been 2 months and. They have totally ignored my urgency please help me.

My phone number is [protected]

My address is 40 Gaven st #1

San Francisco CA 94134

Bank of America is ridiculous and I can’t help to feel like I’m being played for a fool I called to file a claim on April 16 due to my Edd card being intercepted by someone else the representative that helped me came up with an amount of 17,204 following that day I would call once a week to check on the status on June 1st I called only to be told that my claim was denied so I asked to speak to a supervisor they transferred me I explained my stituation and reason for my claim to the supervisor and demanded to know why it was denied she went and looked over my account and was able to come up with another 30k worth of transactions aside from the ones on the claim for 17k so now I have two claims open both for card number ending in 9724 and by this time I have faxed in supporting documents requested so 43 days later Bank of America rules the 30k claim in my favor and I am paid that money since April when I first filed the 17k claim it has been denied six times last time being Aug 11 we are now more than half way down in September and still getting same old response that it’s still pending like can someone explain to me how is it Bank of America claims department can’t seem to figure this out one thing for sure they ain’t doing their job cause if they were they would have read through the notes they input and come across multiple complaints stating how this two claims should have been paid out togethere I call everyday now and everytime I call I get a diffrent answer not once has it ever been consistent of a response to where I felt assured that they were doing job how they supposed to by now Bank of America has not honored their promise is the card agreement about zero liability for any unauthorized charges not to mention how many ACTS they are violating from the beginning of time after I get my money I will no longer do buisness with BofA in any way

Received a letter from Bank of America saying if my card is blocked call and request a check so I called on August 15th 2023 today's date is September the 15th 2023 still have not received the check I've been waiting two years on my funds this has been a hardship for my family I have called to check the status on my account it's been mailed is all they can say but I have not received anything

For the second time BOA placed a fraud alert on my account for a check I wrote for $700 to my son in Dallas, Texas so he could pay the balance of the work done on my truck. NTB is the facility. I had already pd them $1300 but there was a remaining balance that they kindly let me leave until I forwarded the remaining balance to my son. I don't use cell phones or computers. It's too easy for people to cheat you. I made 12 phone calls trying to get this ironed out with customer service. I wasted 4 hours and got so pissed off I lost my temper more than once. I recorded all the calls and have them saved on my phone. I called them from work, my emergency phone# and finally my home phone. As of this morning it still wouldn't let me research my account. This ruined the dinner I had planned for my older son's birthday. There was absolutely no reason for a fraud alert to be issued on my account. This is totally over reaching! I want those women fired!