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Bank of America Customer Service Phone, Email, Contacts

Bank of America
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Bank of America complaints 1565

ComplaintsBoard
A
2:21 pm EDT

Bank of America realestate fraud

December of 05 iI had entered into a contract to purchase a house. My mortgage broker had asked me to buy more time as he was looking for a way to find me a loan. I made a deposit of 5k, then another 130k from an equity line he procured for me on another house. A day before close of april7/06 he notifies me that in order to 'get through escrow' I was to sign over the interest in the escrow to him and after close the following morning it would be replaced in my name. This has not happened.

Since inception of the lawsuit it has been discovered that- he had been preparing, signing, and forging documents in the escrow office without my notice from him or the escrow between feb28-march31 06. That two days prior to the assignment of my interests, and well after my over 100k deposit, he had aplied fraudulently, had approved from his superior, AND was underwritten by Countrywide for a mortgage and a HELOC in the amount of 50+k! The 50k$ was used to buil;d a pool and yard at his present house. the loans miraculously were underwritten and funded within 2days and without a purchase contract or any suportive evidence that he was to purchase this house. Basically he was enabled and coluded with to defraud me.

A year has passed, Im waaay out of money for my attorney, The broker has now filed chpt.7 after numerous other stalling tactics by his sleaze lawyer and Countrywide has done everything from denying his employment(since proven) to saying it was them that were defrauded as well. Nevermind that they had the last call, this is what underwriting is based on according to law.

call me if this interests you, you can see current docs relating to this on the L.A. Superior Court web site- case # BC379861

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Jill L. Carman
,
Oct 10, 2008 8:10 pm EDT

I feel really badly that these people had problems with the people they dealt with in Countrywide, I had my very first mortgage with them and they were very nice and helpful. Was it the company or the agent that gave the problem? I'm thinking about remortgaging with them so it is very important to me to know. Thank you for your help!

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C
12:39 pm EDT

Bank of America non-disclosure

In February, 2017 my husband and I took out a $30, 000 unsecured loan from MNBA (now Bank of America) at what I thought to be 13% which turned out to be 16%. In April, 2017 and after paying $16, 144 (approx.) on the loan, I asked for an additional $1, 000 to be deposited into our checking account. I was told at that time the loan would be recalculated which I assumed meant adding the $1, 000 and recalculating the payment. At no time was I told that the loan time would revert back to 84 months thereby, in my opinion, nullifying the 2 1/2 years worth of payments. It is now 2017 an I am just hearing this recalculation for the first time. The only reason I know is because I inquired as to my payoff date. I was informed it would be 84 months from the April, 2017. I am not a genious when it comes to money but even I know I would not have traded $1, 000 for $16, 144. I feel I have been defrauded. I never would have had the $1, 000 added. I don't want to skip out on any payments. I just want my loan timeline revised. At the end of this fiasco, I would have paid approximately $65, 000+ for a $30, 000 loan. Somehow that doesn't seem lawful to me.

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cheryl wade
Stratford, US
Jan 28, 2010 9:38 pm EST

In 2017 I brought a home using eastern saving bank. At the time I was working at mazda of milford and that year I made 29, 500. I brought my home for 185, 000.00 and I put down 80, 000.00.My intrest rate was 12.4% and my mortgage payment was 1751.00 a month.in 07 my mortgage patment went up 200.00. And in 08 I met and married I still had the house and there was still equity in my home we got a lawyer and we won a temporary forbarence for 6mo for 1080.00 and if we made our payments on time we would lower the intrest and place some of the money we owe in the rear.But after the 6mos was over and we did make the payments on time as agreed, but this time we could not afford the lawyer our payments stayed 2100.00 a month the intrest stayed the same they did not help at all we went though that 6mos for nothing and the house was taking away september 26, 2017.

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Mrs. Claudia
Miami, US
Jan 19, 2011 10:15 pm EST

On 01-19-2017 a heavy accent person called saying he is from a federal bank law and investigation collection agency located in NY. Stating that Cash Net Usa is sueing me taking me to court for unpaid loan in the amount of $495.00 plus court fee's totaling over $5000.00. I replied that I owe nothing to cash net usa never even took a loan from them. He continued saying to resolve this issue I had to pay $495.00 right now using a debit or credit card and if not tomorrow there would be a warrant served for my arrest and for the person used as reference. I requested for him to send me an e-mail or a letter in the mail he said not possible it's to late. I requested twice the address to this so called collection agency and he ask why, I said so I can have a friend stop by and make the payment he said that is not allowed . I said my lawyer will be informed and that I was going to file a complaint. He than gave me 2 different locations not even sure of info and kept saying hold on inbetween info. Finding simular stories online this is a total rip off. Scary he had my name, address etc...

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BMAD
Midland, US
May 17, 2011 7:44 pm EDT
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This company will give away information you submit for loan to Fraud personnel.. They gave away my Social Security Number and Work information. I had people calling to work and leaving messages about attorney firm saying I had an unpaid payday loan I never got a loan then they were taking money from my bank account. Its scary they have all of my information.. I can not belive they get away with this. Don not do any buisness with this company. FRAUD! I am reporting them to the FBI..

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Konie1
, ZA
May 25, 2015 9:12 am EDT

Loan Discovery SA seems to be handing everyone, who "apparently" subscribed to their service, to their legal department. Why on earth must we subscribe to something that we need to pay for? Especially since nothing gets telephonically communicated. Then apparently we can't read, whatever is on that website needs to be restructured. This is unethical and when you call to find out you get rude people answering who should rather be sweeping the street than on the phone.

Something really needs to be done about these people cause whatever you guys are trying to achieve..

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M KUMAR
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Oct 25, 2007 12:00 am EDT

branch in delhi - dwarka - citi group executive is very clever- he was tell me at the time of loan geving me - your interset rate is very low - you can pay reducing emi payments but after papers i have recvd by courier intrest charged 3 times more according to verbal applications interst rate not mention in apporaval-docs of laon , i sugest you every body dont take a loan without doc read & mentioned the intrest rate on papers at ther time of loan taken.

mk

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Kimba4367
Fullerton, US
Feb 24, 2011 9:18 pm EST
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Both my son and I are receiving call from this guy with a Indian accent. He claims that we have a formal complaint filed against our social security numbers. It is supposed to be for a cash advance loan. Yes, I have taken one out but have paid back. My son has never taken any cash advance loan out at all... I called once and they answer stating that they are officers and when I asked for the loan company phone number they could not give me that information. They said I should get an attorney and that we would go to jail. I also called again and they hang up on me...I called back and asked " Why do you keep hanging up on me?" They hang up again. I just called again today and they stated they are the Lawyers office of California. I asked the guy "Is this a scam?" OOOhhh he didn't like that one...he said " Your are talking to an officer" Whatever BIG SCAM...do not give up your information to anyone.!

If this was a legit collection agency then they would not hang up on us .

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esohe ehimwenma
Sheffield, GB
Apr 13, 2011 3:09 pm EDT
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I applied for a loan in september 2017 from niz financial services for 10000 pounds, they told me they could get it for me and collected a fee of 99 pounds. They didnt get me the loan I wanted and I hve sent them about three letters for a refund of my money but they have choosen to ignore it. Please can someone help me get my money back

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Jool
,
Jul 18, 2008 6:34 am EDT

Hi, i am Ms Jool, i saw your ad on this webiste site seeking for a loan, i once aplied for a loan and i got cumed but i later applied from a lender in ecuador and she did respond to me.

i will advise you to contact her because she is the only person that can give u the loan, most people in these site are scam.
email me cellinmillan90@yahoo.com for her contact.

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ms sharma
, IN
Mar 18, 2010 2:06 pm EDT

This is in regards the personal loan; I had taken from your company. My personal loan account no: RPDL00020920 which I had with you since 16/7/2017 was prepaid as advised by your company executive “Nidhi”. She asked me to make the DD of amount: Rs 26734 against the full and final prepayment in the name of GE money and got it collected Mr. Manoj, the details of which are as below:
DD no:613353, dated:19-09-08 of amount :Rs 26734
Full and Final prepayment” made by me vide your receipt no.:CDL 1282142. Dated.

After that there was no outstanding on my abovementioned account.

I am surprised that I am still receiving calls for the EMI due and your representative recently visited my place to collect some money against the abovementioned account which was fully prepaid .

I give them the same details but to vain, still I receive the calls.

I tried calling Nidhi but, someone else picks up & says that she is out of town or sometimes, busy in meeting..She never revert back.

I feel harassed and disappointed by this attitude of your staff.

When they need to fulfill their targets, they call us ten times a day to peruse us and when they achieve their targets. This is how, we clients being treated, nobody bothers to call back also.

After trying all means to contact her, I had already written a complaint letter addressed to your GM, but all in vain, no action been taken against it till date.

pls give me the contact number of ceo"mr.Vicky Bindra" so that I can my problem looked into.

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SAJITKUMAR
, MY
Feb 06, 2013 8:39 am EST
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http://cj.my/post/82501/mental-health-patient-in-danger-of-losing-home/
Sajitkumar T K Vasudevan, 48, resident of Taman Nusa Indah Johor Bahru lost his job as production executive at Premier Vegetable Oil Pasir Gudang when his management discovered (after he was employed and not during the interview) that he was being treated for depression at the Permai Hospital.

Unable to make regular payments on his housing loan, he is now hounded by the bank and faces legal action for defaulting on his loan.

A clinically depressed Sajitkumar declared well by hospital.

In 2017, Sajit had taken a RM 195, 000 housing loan from Ambank.

The following year, Sajit was given to key to the street when his company discovered he was suffering from depression and had not truthfully declared his depressive condition when he applied for that job.

His application for SOCSO insurance was rejected.

His appeal to The Human Rights Commission of Malaysia (SUHAKAM) turned to naught.

Earlier in 2017, he had withdrawn RM 30, 000 from his EPF savings due to his sickness.

This time when he applied to withdraw his savings, it was rejected.

This is due the fact that Hospital Permai declared him not ill (tidak mengidap keilatan).

Sajit’s troubles escalated last year when he was unable to service the loan for four months.

As a result, the interest rate for his loan was increased from 4.9% to 9.1 %.

When Citizen Journalists Malaysia (CJMY) contacted AmBank, Liaison and Collection officer Hamidah Abd Rahman explained that the bank had clear rules about loan defaulters.

After four months of non-servicing of the loan, legal action would be instituted.

Sajit had appealed for leniency but the bank was unwavering.

By hook or by crook, he had to settle the outstanding loan and thereafter, service his loan for six months without fail before the bank could consider his case.

In his jobless state, he is unable to find RM 3, 000 per month to service the loan.

Hamidah advised Sajit and all those in the same dilemma to seek the assistance of AKPK (Agensi Kaunseling dan Pengurusan Kredit), the Credit Counselling and Debt Management Agency set up by Bank Negara which helps individuals manage their financial situation.

Sajitkumar is now at the end of his tether. In anguish, he laments, “There is no justice in this world.”

Sajit feels the society is pushing him against the wall. “People who are depressed are in a very unfortunate position because the public do not understand their complex illness.

“A seriously depressed person can be driven to suicide.

“They need encouragement and support, ” he said.

In addition, without financial assistance forthcoming, he may be driven to seeking for ”help” from Ah Longs and this could be the long, lonely road to his destruction.

The World Health Organisation warns that mental illness will be second to HIV/AIDS in the burden it places on the world by the end of this decade.

Records indicate that 9% of Malaysians suffer from major depression. Similar to global data, depression is the fourth most disabling disease in Malaysia, ranking third for women and 10th for men.

Sajitkumar is now at the end of his tether. In anguish, he laments, “There is no justice in this world.”
Johor Bahru
emai: sajit88@gmail.com

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12:58 pm EDT
Featured review
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Recently my wife called Bank of America to see if we could lower our interest rate on our account. She mentioned that she just went on disability and wanted to see if we could get our rate lowered since we have been a customer for 10 years with them. Once she mentioned disability the rep forwarded her to risk management who immediately closed all our Bank...

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8:01 pm EDT

Bank of America Usurious rates

Company raised rates to 28.99%. Escalation is apparently covered in change of terms. Try reading those documents. How on earth can it be legal to charge that type of rate. I inquired about late fee charges - had we been late, the charge would have been an additional $39. Account was immediately closed. Another account, on which there was a $900 credit balance is being eliminated as well. I will not do business with this type of company.

Cost of funds maybe 5% at the worst. Pretty good money if you can get it. I doubt bad debt expense comes close to justifying that.

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Wm Jacobs
Wm Jacobs
GOLDEN VALLEY, US
Jun 16, 2009 11:45 pm EDT

Relentless phone calls leaving zero messages and hanging up when call is answered.
Refusal [in writing(their demand letters for money/extortion)] to accept my representatives for their line of communication for my credit card balance issues.
Assigning fictitious account numbers.

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roy taylor
connellsville, US
May 04, 2009 9:15 am EDT

Please be advised there was a charge made 4/18 on my Visa for $11.70 that I did not make. I want this charge removed and my account credited please! Roy Taylor, 216 so 12th st, connellsville, Pa 15425

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JOHN GROFF
Pennsauken, US
Apr 22, 2009 10:28 pm EDT

ANYONE HAVING PROBLEMS WITH FIA CARD SERVICES FOR INCREASED INTEREST WITHOUT NOTFICATION OR HIDDEN SERVICE FEES CONTACT ME AT JOHN@TORGRO.COM, I AM PURSUING A CLASS ACTION LASW SUIT.

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CHRISTINE BAUGHMAN
,
Dec 03, 2008 1:32 pm EST

YOU HAVE THE WRONG NUMBER ON MY CREDIT REPORT SINCE YOU TURNED ME INTO THE CREDIT BUREA. PLEASE CORRECT THE INFORMATION. [protected]

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richard michaels
,
May 03, 2008 3:37 am EDT

for over 1 month, i have been dealing with the ###s at fia card services.i'am due a refund for a credit i have, amount $740.32.every time i call, they tell me "the check is in the mail" well i have totaly had it with these ###s! how can i get my money back?

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Joe Elmer
,
Jan 02, 2008 12:00 am EST

Charged me $30 late fee on a $0 balance and removed 27,000 reward points when I canceled card rewards was closed.

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Bob Crye
Bessemer, US
May 23, 2011 4:57 pm EDT
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Fidelity Investments should know better...

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Bob Crye
Bessemer, US
May 23, 2011 4:55 pm EDT
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The letter supposedly went out to all cardholders; several people I know cancelled their account and cut up the card. The words"penalty rate" were in the letter. I have never paid late, and never had a "penalty".
BIG mistake, FIA...
Bob Crye

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Fank H. Dowden
Yuma, US
Sep 21, 2009 7:11 pm EDT

I received a billng statement which contains a purchases and adjustments amount of 395.88. I made no purchase of any item with your card. In fact the card you sent was not ativated, so how can there be a charge?

Please reply to this complaint in writing. Thank you.

Frank H. Dowden

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R J 1890
Tempe, US
Sep 05, 2009 11:45 am EDT

extortion? really? sounds like you have a stalker issue there dude

ComplaintsBoard
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7:13 pm EDT

Bank of America UNJUST FEES-FINANCE CHARGES

THIS COMPANY RAISE IT RATES ANY TIME THEY WANT TO AND BASICALLY TELL YOU THAT IF YOU DO NOT LIKE IT THAT IS TO BAD-PAY US OFF THE BALANCE TODAY AND YOU DO NOT HAVE TO DEAL WITH US-THE FINANCE CHARGES ARE JUST AS BAD IF NOT WORSE -THEY ROSE MINE 30 DOLLARS A MONTH- STARTING IN THE BEGINNING OF 2008-I WOULD LIKE TO KNOW WHO I CAN CONTACT-WHO REGULATES THESE COMPANIES-THEY DO WHAT EVER THEY WANT AND NOTHING IS SAID OR DONE ABOUT IT -SEEMS LIKE WALL STREET DID THE SAME THING AND YOU CAN SEE WHAT HAPPENED THERE-THESE CRUMBS BLEED THERE CUSTOMERS DRY -I WOULD APPRECIATE ANY ASSISTANCE ON WHO I CAN CONTACT-PLEASE E-MAIL ME -THANK YOU-HAVE A NICE DAY.

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Looney1
Athens, US
Feb 03, 2009 11:47 am EST

Changed my rate to 21.99%. I have had the card for 10 years with excellent pay history... their answer was that with the economy and with other debt I owe I "may" at some point not be able to pay them... oh ok so lets raise the rate double and penalize someone who makes there payments ontime for something that might happen in the future! I will be paying this card off next month so they do not get to keep living off my intrest!

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Dave
,
Nov 15, 2008 8:23 pm EST

I'm trying to close my acc't, and talked to some Srt Acc't Mgr who thinks he is God. He is messing with the wong person. When I asked to speak to his Supv, he threw his postion in my face, The g=heck with this company

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AZSkye
,
Oct 30, 2008 2:05 am EDT

I found this info about FIA:

"Credit Cards

Customer Service
Call toll-free in the U.S. 1.800.655.1491, 24 hours a day, 7 days a week
From locations outside the U.S. Bermuda: 1.800.932.6262
France: [protected]
Germany: [protected]
Spain: [protected]
Switzerland: [protected]
United Kingdom: [protected]
Other (call collect): 1.302.738.5719

TDD/TTY for the hearing-impaired 1.800.346.3178

Para servicio en español 1.888.462.2378

To report your card Lost or Stolen 1.800.655.1491, 24 hours a day, 7 days a week

Disputes
If you have questions about Customer Service, delivery, or the return of something you purchased, you need to contact the company from which you made the purchase. You should allow 30 days from the date the company receives a return for the credit to be applied to your account. Many purchase agreements specifically exclude shipping and handling on returns, so you may find that your refund does not include shipping and handling.
You may write to us about your dispute. Complete a copy of the form on the back of your statement and mail it to:
Billing Inquiries
P.O. Box 15026
Wilmington, DE [protected]
(Please note: This is different from your payment address)

You may call us about your dispute:
Merchant Charges: [protected], Monday - Thursday
from 8 a.m. to 9 p.m. or Friday 8 a.m. to 7 p.m. (Eastern Time)

Three or More Unauthorized Charges: 1.800.655.1491, 24 hours a day, 7 days a week

Payments and Bank Charges: 1.800.655.1491, 24 hours a day, 7 days a week

TDD/TYY for the hearing impaired: [protected]

Please do not include correspondence with your payment."

There is more info at:
https://www.ibsnetaccess.com "Contact Us"

Hope this helps!

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William Vargas
,
Oct 17, 2008 1:49 pm EDT

I am angry when my APR was 16.99 to 19.95, or whatever to FIA from 1firstbank in Puerto Rico. I always pay the bills, and more than more. These days we all have problems, so what should I do? Kill the FIA and the Puerto Rico bank?

They are terrible, all of us have money problems. The interest went down, but, ugh, the FIA or the 1st Bank, out interest get higher.

Oh, sorry, the FIA and 1st first bank in Puerto Rico, need money for their bonuses to stay in their mansions.

Ugh. Meanwhile, we all have problems to bill when our electricity, water, and everything, maintance, etc.

Thinking about bankstupid.

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12:49 pm EDT
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I had been getting a lot of sales calls to buy Life Insurance by people saying they were with Bank of America. I told them I was not interested in Life Insurance since I have it through my job. However, they said that their insurance might supplement what I have through my job and they would send me some information and sign me up. I told them they could...

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11:47 am EDT
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Bank of America Scam and cheating

They told us one interest rate and then doubled it! Also they changed the amount we agreed on and when we called Bank of America they gave us the run around sending us to several different people and placing us on hold over and over again. We finally threatened to close our bank account so that they would not continue to take our money. Beware.

I even called my bank to get a direct # and was told by them that the phone number they had for FIA was an "interior" number- meaning she couldn't give it to me! So they CAN call me and offer to TAKE my money but I CAN'T call them and tell them to STOP! Who does business like that!?!?!

I was only able to reach them thanks to a number I got from a posting on this website.

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AZSkye
,
Oct 30, 2008 2:00 am EDT

YOU HAVE A PHONE NUMBER --- PLEASE SHARE IT AGAIN

Many thanks.

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4:46 am EDT
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Bank of America Ripped off

I have had an unhappy relationship with Bank of America virtually from the beginning. However, their customer service people would always help me, in the end and take care of Bank of America's indiscretions, although it would usually take hours on the telephone. This time is different and I have had enough. I have had multiple occasions of Bank of America posting debits before credits, even with my having time stamped receipts. Bank of America then refunds some overdraft fees, 'as a courtesy, ' but will make me pay up to 4 or 5 fees myself. I have paid over $1, 000 in fees caused by bank error. This isn't even my latest, most upsetting issue.

I recently (two months ago) made a deposit of $800. I then wrote out 5 checks against this deposit (totaling about $300-$400). Well, Bank of America decided to place a hold on this deposit without notifying me of the hold in any way.

Then, Bank of America decided to return all of the checks that I had written out against the (little did I know) held funds. Then, Telecheck and Certegy charged returned check fees directly to my account resulting in 7-8 overdraft fees. I received refunds from Telecheck and Certegy directly via paper checks (their policy). I was told that when a check is returned to them, they receive a 'report' giving the reason for the return. If a check is returned due to held fees, typically a returned check fee is only charged if after redeposit of that check still is returned. Both companies cited that the fees shouldn't have been charged an gave me refunds.

So, basically I am told something different depending on who I speak to at Bank of America, but the most common thing that I have been told is, if your account is overdrawn due to an unauthorized charge which is refunded, Bank of America refunds any overdrafts incurred from it.

Well, I faxed over copies of all of the paper checks to a supervisor in Claims by the name of Dawna who has decided to blatantly ignore my fax and subsequent 3 phone calls and voicemails. Every time I call, I'm told that Claims needs to handle this and will adjust the account and when I get over to Claims, I am told that if I have already received a refund, I don't need to enact a claim (clearly). I am then told that there is nothing that can be done.

My account is now -400.49. I have re-routed my direct deposit to a new account that I hold at PNC Bank, where I am much happier, thus far. However, I am receiving phone calls from Bank of America on a daily basis threatening to put my account in Check Systems at which point I will not be able to have a checking account anywhere until the negative balance is resolved. I'm going to attempt to contact Bank of America once more after work today, but I doubt anything will come of it.

I have been told that I would have an excellent case for legal action, which I cannot afford... :0) Thanks for any assistance in this matter.

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crazyknarf
, US
Sep 05, 2009 10:01 am EDT

Remember this line: Deposits posted after 3:00pm will not be available until the next business day or after 2:oo pm. and not on Holidays. This is depositing, cash or checks.
Say Labor Day weekend. Put money in at 3:05 PM Friday (Bank is open to 6:00PM) You will not be able to get that money until Tues after 3:00 PM! So they place it in Pending. Not in Posted or cleared. So that money is not counted until they have it in their banks and confirm all the info is correct.

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Wendy Phillips
,
Sep 25, 2008 3:03 pm EDT

Bank Of America is ruthless. What happened to Overdraft protection fee in my case I guess it does not apply. My employer direct deposit my pay check 9/24 a day late. Which I did not know. I had checks came in on the 9/23. The day of the 24th early I saw my account in red for a total of $70 dollars worth of checks not covered. My pay check was in pending. Bank Of America does this to customers. NO other bank I know makes direct deposit checks stay in pending. However they do it all the time to me. I have 6 checks written all together $70. They charge me $35 for each check that came in .I called and asked why did they return the check when the same day money was there they said that the check was still pending. This is very unfair. I had that money there and they still return the six checks are charge fees along with overdraft. These fees have taken my entire paycheck. I have two kids and now I do not have money to make it this week. Bank of America does not care for people. They charge me fees when the money was there in the bank. I know for fact the Bank of America enjoys charging overdraft fees to Americans who are struggling. I read a article several years ago stated that they make billions a year off of charging people overdraft fees. This bank needs to be regulated. When I look at my account and see numbers in red online and my transactions are in one order and see a deposit amount. Then hour later I go back to my account summary I see everything balanced differently in a totally different order the transactions came in this to me is fraud. I can't help you but my story helps to know that you are not alone.

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4:49 pm EDT

Bank of America Fraud

These people are ripoff artisits. They call from another listing on your property anc claim to have sold it. They need a retainer for the SALE and they fax you a "Modified contract"
which doesn't even list the correct address (Whitehall PA) and when you get the Paperwork to mail back, it is just a listing and you can't get your money back because they waited until after the 10 day return peroid before they sent the paperwork.
THIS IS FRAUD! Hang up on them. I know that you like me, really want to sell your timeshare but THESE PEOPLE are a BIG rip off. They will not answer phone or email or mail after the 10 days.

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william harrison
Massapequa, US
Oct 15, 2008 2:40 am EDT

report these scam artist to the folks at http://www.resaleripoffs.com. They have a help forum, do investigations, and fee recovery for timeshare owners that have been scammed.

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sonia Cartagena
,
Oct 08, 2008 1:22 pm EDT

To bab I read this complain to late this company did the sameting to me what can we do to stop them? and paid our money back.

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1:47 pm EDT

Bank of America refusal of fraud complaint

I have been a victim of Identity Theft since 2000. I am still fighting fruad accounts and on June 2008, I got into a big mees with Bank Of America. On 06/09/08, I received a email message that they detected "irregular credit card activity" on my account. I immediately called to speak to the FRAUD Dept, and I was informed that on 06/07/08, there were 7 outstanding ATM authorizations all made with less than 5 mins. I immediately told them that I didn't do them and that I did now realize that I had left my VISA card at a restaurant with my driver's license on June 06.

They since have denied my claim based on other previous claims and that I didn't contact them on June 6th about my missing card. I tried to explain that I didn't realize it was missing until I got the email from them. Now they say I have to pay the fraud charges. I have conatcted the FTC, the credit bureraus and now the Comptroller of Currency, all who have asked them to send me copies of the "fraud Transactions". As of now they still have not replied to me or any agencies requests. I think Bank Of America is lying when they advertise ZERO % FRAUD LIABILITY!

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4:42 pm EDT

Bank of America mortgage statements

9/2008 URGENT! To All Countrywide Customers with Home Loans...

I would like to know if the following occurred to any customers of countrywide home loans byside myself.

I have (two) Mortgages with countrywide home loans and have then now for 2.5 years. I noticied that in July I did not receive a statement from countrywide for my first mortgage. I got the statement for the second mortgages as usual.

They said they will send one out to me soon. Ok, I waited nothing. Now August 2008 comes in and no first mortgage statement again. Yet for August I received the second as usual.

I called Countrywide in August again and expressed to them my concern not receiving the statement for my first mortgage.

Here is what I was told...

We blocked your account because we sent a duplicate and it was returned to us. It was sent back to countrywide stating "WRONG ADDRESS" I said wow that is strange because that has never happend before. So I spoke to a Supervisor to see what can be done since this incident occurred twice already. (July and August 2008 Statements)

I explained to countrywide that I have a 2nd mortgage with them and to verify the address and they will see that everything is the same and I am still living in the home that was purchased.

To their surprise the second loan and first loan had EXACTLY THE SAME ADDRESS! They said why do not know why you are not getting your not getting your 1st mortgage statement. I told them I am going to file a compliant with the post office because tampering with someone mail is a federal offense and I told them that.

My local post office could not understand why this was happening and took the necessary steps to assist me.

My calls continued to countrywide and still they were not able to give me any duplicate statements or tell me why my statements have not arrived. I continued pressing them and still nothing.

Please note, that my statements always came on time and for some odd reason they stopped. Then when I read the details of the program that will be implented on October 1, 2008 it somehow began to all make sense to me. So please let me know if you exeperienced this situation in the past few months.

Now, to my surprise I get the statement that needs to be paid in October 1, 2008.

IF ANYONE HAS ENCOUNTERED THIS SITUATION PLEASE MAKE COMMENTS. MAYBE WE HAVE A CLASS ACTION LAWSUIT.

Please, be aware that now October 1, 2008, there is the new housing bill that was signed by the president of the USA in order to assist struggling homeowners.

For more info. on this program go to WWW. HUD.gov and you will see what the qualifications are in order to be eligiable for this program.

Please email me at [protected]@aol.com
Subject: Missed statements.

Thank you for reading my comment.
Bernadette - California

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Charlotte
,
Oct 30, 2008 4:56 pm EDT

I have my mortgage with countrywide and have not had any problems. I make my payments on line every month. Also in reference to the returned statements, I work for a vredit card company and I know sometimes mail has been retrned for no apparent reason. That has nothing to do with the company that sends the mail. It is the post office that returns mail. If the correct address is on the mail, the company who sent the mail is not responsible.

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Sam
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Oct 28, 2008 3:26 pm EDT

I have 1 loan with Countrywide and noticed the same thing. I did a quick search about not receiving statements and that's how I came across this post. At first, I thought it was just a mistake or something. Now I'm getting a little worried. I've always received my statements 2-3 months in advance. Countrywide would send my October statement in August or July, for example. I always pay my statements online through my bank, so it's not really an issue about not receiving an actual statement but I'm just a little worried that forgetting to mail out my statements is a sign of bad things to come.

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darlene
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Oct 25, 2008 8:11 pm EDT

I have had 2 home loans with countrywide for many years. I have never had a problem with them. I have automatic payments set up with my online banking so this type of problem does not occur. The payments are made automaticly and come right out of my bank account.

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Mary
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Sep 26, 2008 9:44 pm EDT

I agree with all you say countrywide needs to get in trouble. I have delt with them and have gotton into a hole because of them. And as for thhat new housing bill forgetaboutit its bull. I called with all my issues and they turned taled to me about fixing my credit not helping me with my housing issues. My credit was fine I have no idea who that bill is for but not the people that have been ripped off by countrywide. What a joke the women told me about that bill I was so upset I thought yes someone will help now. Not at all. She told me I needed to be like 4 months behind on my morg payments and other things also. What a joke so much for that bill...guess we have to go after countrywide oursleves...

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12:46 pm EDT

Bank of America Monthly Statements / Late Fees

Fraud alert, I believe every one of the 2 millions countrywide customers should read this letter I am sure it will benefit them as long as they are dealing with Countrywide Mortgage Company.
Throughout the pas 2.5 half years that we have a home loan with countrywide, we are receiving monthly statement and envelop to mail out our monthly payments. During the last two months we did not received any monthly statement and if it was not because of my wife we would have be late on our monthly payment.
After many calls to countrywide customer service they have informed us that the statement has been return to them with the note “Wrong address”. We have contacted post office and countrywide to get to the bottom of this issue without any success, and I must remind everyone that we have two loan with countrywide and we are receiving the second loan statements but not the first loan.
By the language of the loan documents customer is the ultimate responsible person to pay the mortgage and they need to use all means to do so, however when you receiving statements every month for the past two years or as many month and years that you are getting the statements, you may get used to this method and system and you may waited for you statements and as result you may be late on your mortgage payments.
This is extremely important and you may ask why and the answer that question is as follow;
1. This will have negative effect on your credit report and your credit score.
2. If you miss any payment as everyone knows there will be late fees involve with that and that is ONE WAY FOR THEM TO MAKE EXTRA MONEY.
3. If you are looking to take advantage of HOUSING RESCUE BILL that it was pass in summer, guess what!? Since you are LATE on your payments you will not be qualified to apply or take advantage of housing rescue bill.
4. If you are late in your monthly payments countrywide does not have to work with you and simply they can say get out.
I believe the reason that Countrywide does not send statements to the customers or when you pay online and on time yet they claim that they have not received the payments on time is that they want to make sure that the customers our late which will allow them to collect more late fees, disqualify the customer for any program that will REDUCE THE PRINCIPALS OF YOUR LOAN, and or any Loan Modification.
Countrywide is a incompetent, dishonest, deceitful company and they do anything to take advantage of the customer. Their incompetence has lead to the lost of identity of 2 million customer and they did not inform their customer for OVER TWO years their must be some law against that and consumer should take some legal action about that.
If you experiencing some of the above conditions and more please speak up and lets get together and see if we can put an end to the COUNTRYWIDE PIRACY of customers from their livelihood.

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cnjcomplains
, US
May 10, 2010 8:50 pm EDT

I had they same problem after we did our modification, we didn't get a statement for a few months, and they just gave me the run around when I'd call. They are/were just out to scam people, so ridiculous!

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10:19 am EDT

Bank of America 1 800 number/fraud dept

Here is my story:

One day 3 years ago, there is a car loan that pop out in my credit report. At that time I did not have the time to clean it out. I have written to the 3 credit bureus, and they have investigated, but Bank of America would not clear my name. Now, I finally have the time to follow thru with this.

I have written the Plaza associates and called them as they are the collecting agency that the Bank of America gave the loans to. They referred me back to the originator of the car loan.

Then I filled a dispute from the credit bureu once again.
After that I have fax the same proof and evidence that the car loan is not mine to a supervisor named CArole Olson of Bank of America.

I had no Idea that when I called the 1-800 number, I would have the run around and no one could direct me to their fraud department for auto loans. I spent 4 hrs per day in the past 3 days.

I feel so frustrated about this and I am not sure what to make of it. The receptionist are horrible. Then I found this wbsite which could at least make me vent some of my frustration. I guess this is therapeutic. But still Is there any way someone could help me get rid of that credit report?

Freddy Conde

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Janice A. Holloway
, US
Jun 01, 2017 10:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just received this e-mail (Janice A. Holloway - BoA user for 50 years - janneholloway@aol.com. 214.418.3058): MAKE THIS PAYMENT OR STOP CONTACTING US.
BANK OF AMERICA to you (Bcc)show details
Bank of America Corporate Office Headquarters
100 N.Tryon St Charlotte, NC 28255
Our Ref:BOA/IRU/SFE/15.5/WD/011
United States of America
Monday-Friday
8 a.m.-9 p.m. Eastern Daylight Time(EDT)
Saturday and Sunday
8 a.m.-4 p.m. Eastern Daylight Time(EDT)

make this payment or stop contacting us.

The Management of the Bank of America Corporate Office Headquarters here
in 100 N.Tryon St Charlotte, NC 28255 wishes to inform you that after a
brief meeting
held by the Bank executives yesterday, the 31st of MAY, 2017 at
precisely 8 a.m. Eastern Daylight Time(EDT), we deem it appropriate to
intimate you that your funds will be transferred into the United States
Treasury Account with the JP Morgan Chase Headquarters at 270 Park
Avenue in New York according to the record we got from Africa due to
your inability to complete the transaction and your failure to meet up
with a minor payment obligation. The actual transfer of your funds(
$20, 500, 000.00) into the government account comes up next week.
This is in line with the instructions of the USA Treasurer, Mrs .Rosa
Gumataotao Rios that all unclaimed funds be paid into the United States
Government Treasury Account as unserviceable funds in compliance to
section 3 subsection 1(a) of the United States Financial Law enacted in
2001 after an attack on our dear country on September 11, 2001.
Find below the profile of the banking institution where your funds will
be transferred into following the government directive:, And note to
responds to us with below Email (bankofamerica9654@gmail.com)Name of
Bank: JP Morgan Chase Headquarters at 270 Park Avenue in New York. JP
Morgan Chase Official Bankers for the United States Treasury Department
AC NO: [protected]
Routing NO:[protected]
Account Name:
United States Treasury Department, USA
Note that if you still wish to receive your funds do get back to us
immediately so that we will remove your funds transfer from the list of
those transactions to be seized by the United States Government. Also be
informed that we need only a DIPLOMATIC IMMUNITY SEAL OF TRANSFER(DIST)
to complete the wire transfer. The fee to obtain the SEAL was reduced
from$1000 to $200 and no other fee is involved.
You are required to send the fee of $200 by WESTERN UNION or MONEY GRAM
to the issuing officer at the bank where your transaction originated as
stated below INFORMATION

Receivers...OBI UDE
Country ...Benin Republic
City...Cotonou
Question...When
Answer...Today
AMOUNT to send...$200
Email the following To ( bankofamerica9654@gmail.com)

Sender's name:
MTCN or REFERENCE Number

The name of the city from where the money was sent If we receive the
MTCN today, we will transfer your funds ($20, 500, 000.00) before we close
office and the funds will reflect 3hours after the transfer. We will
send you all the transfer documents to enable you start making cash
withdrawals from your account same day the funds are transferred. We
have waited for so long and we cannot continue to wait.
Thank you for giving us the opportunity to serve your banking needs.
Yours faithfully,
Bank of America®
Email bankofamerica9654@gmail.com
Corporate Office Headquarters, Charlotte, N.C.
Bank of America, N.A. Member FDIC.
© 2011 Bank of America Corporation. All rights reserved.
PLEASE TELL ME WHAT TO DO! Thank you, Janice A. Holloway, Lewisville, TX 75067

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Ramon A Saucedo
Calexico, US
Jul 28, 2012 5:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

JulY28, 2012 To My Queen of the United Kingdom cc
cc. Chiefs of State and Cabinet Members of Foreign Governments
I have a complaint Bankers i don't understand there Greed in taking Homes money that is I, Ramon Armando Saucedo work for all my life i ask you to look into matter it appears they have office or base in kingdom this Men or Women are dangers and i ask you to apply Justice only after looking at facts the Corporation Bank of America, in business relating to money yet disgraceful actions i, call this group from bank of America Mobsters involving racketeer is how they make earn money senseless yet deplorable, see they some how got hold of my land sold it and all my company business money this men they mobster stealer thief taken all my money home and money i deposit and my escrow account harm America Value haring America Education Harming America Love for You Queen ELIZABETH II ALEXANDRA MARY I, HAVE FAITH YOU LOOK IN THIS MATTER AND JUSTICE, THIS IN NOT A ACCUSATION AGANIST BANK OF AMERICA AND WORKER AND THERE CEO WHO ACTIONS HAVE HARM WORLD CAUSING ALL YOU DONE TO FALL AND YOU ONLY ONE THE SET THIS ANIMAL THAT TAKEN OVER A BANK CALLED BANK OF AMERICA CEO, IN CLOSING I SEE HOW EDUCATION HAS LEFT AND RESPECT, BUT I HAVE MY QUEEN ELIZABETH II ALEXANDRA MARY, SHE WILL TEACH YOU BANK OF AMERICA RESPECT AND I, SAY YOU OUT LAW BRING YOU TO PUNISHMENT, LONG LIVE QUEEN OF THE UNITED KINGDOM AND PLEASE DON'T GO STAY WE NEED YOU TO TEACH WORLD HOW TO BE HUMAN LOVE

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Barbie Girl
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Oct 28, 2008 10:46 am EDT

Bank of America are true scammers and just down right dishonest. I bought a home thru Bank of America in 2006. I had purchased home ownwer's insurance in order to buy the home. We had the insurance and taxes escrowed into the payment of the house. We recieved a new payment book this February in the amount of $2, 110.00. We thought it was a typo of course. We went to make the payment and they told us we didn't have enough money and that it wasn't a typo. Yet and all they had no explanation to why at the time. We kept inquiring and found out they had not payed for our insurance and force placed their insurance of $13, 000.00. Which raised our escrow to $20, 000.00 in the negative. I am currently in foreclosure court.
So far the judge has put it in our favor because he sees the discrepancy. They admitted it was a discrepancy on their part but they don't want to fix it. Any way the hired SaFE-Loc to enter the home and change all the locks on all the doors. The house has not been awarded to them as of yet. This was the day after court last month. The next thing they did was hire a guy to cut the grass and gave him the new keys to the home. Explain to me why he would have to enter the home? Any way he entered the home and began removing contents from inside the house. We tried putting a no- tress pass warrant against Bank of America to no avail. We are scheduled to go back to court November 5, 2008. We will find out what happens then. If there is anyone out there that can give me advice or any information for this case like more like mine please HELP.

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4:47 am EDT
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Bank of America money disappearing, excessive fees, without an explanation

Oh, I have a story for you guys...about a month ago..I had direct deposit from my job, so I waited until it cleared, and transferred $120 from a non bank of america atm...I had the funds, it was not pending, believe me I make sure to check these things, a few times..so few days later my account was blocked..no phone call...I was told it was an empty envelope deposit. I told the agent I never use envelopes, since the new machines let you put in cash...she didn't really know what to say..but kept saying it would be cleared by the next day..

I was unsure of why this happened..and didn't know it had to do with that withdrawal..so 2 days later, still blocked called again after looking at my account online the $120 disappeared, and a weird fee was on the checking account, of $180. I didn't know what it was, so I asked the first agent didn't know, the second didn't, the third said it was because the amount wasn't avaliable since it was a non bank of america atm...but the funds were there and NOT PENDING.

I didn't understand this..and no one really knew what the fee was. So, now of course I HAD bills that are taken out monthly during that time, so of course this happened the day the money was taken out...(which would have been there..if this wasn't screwed up) than took out $200 dollar worth of overdraft fees, and money from my savings account, then again recently, and for whatever reason that money was transferred back, and titled "refund". No one seems to want to help out with this..and it does not make any sense to me...since no one truly knew what the fees were..help anyone? I thought about writing a letter, instead of attempting to speak to agents.

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BOA Buster
,
Oct 01, 2008 12:14 pm EDT

Ashley,

A similar situation happened to me. Keep calling this number until you get someone to help you: [protected] press 6. It took me many tries to get to someone who was willing to help. But when I did she fixed it right away.

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9:54 am EDT

Bank of America Harassment - WARNING!! READ THIS CAREFULLY!!

STAY AWAY! READ THIS CAREFULLY! My son who is in his early twenties received a credit card branded Harris Bank managed by FIA Card Services. He moved and missed a payment. My son and I have the same first and last name but different middle initial. FIA Card services uses a collection agency called ACT Collection Services in Kansas City. ACT Collection Services uses a third party service obviously from India. I received a phone call asking about a card that I did not own and after a few phone calls, established that it was not mine but my sons. I told them that I would contact my son and that they should no longer call me as he does not live here and is on his own. The phone calls continued - ACT continued to call my wife's business line and any relatives who shared our same last name. This morning I received a call again from a person from India who told me "we are going to keep calling you until we hear from your son." That was it for me - I called and spoke to people from ACT, FIA, BAnk of America (who I believe owns FIA), and will contact Harris Bank. No relatives of a cardholder should be harassed that way. I am reporting them to the state's attorney and all agencies concerned with this and will continue to spread the word about these practices. My advice is to stay away from any credit cards managed by FIA Card Services.

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EricaSue
Pikesville, US
Nov 02, 2009 7:26 pm EST

I have had a NIGHTMARE of a time with FIA and Harris. First of all, the Harris online banking site sucks and this FIA partnership is even worse. If you want to see payments or make payments it takes you to a completely different website.

I have had nothing but problems since day one. As soon as I got the card, I signed up for the automatic payments which don't allow you to do automatic minimum - you have to picked a fixed amount? Every other company I have ever dealt with allows you to select minimum. When I made the balance transfer for the low rate, I asked my representative with whom I was working what the first payment would be. She told me, but was off by two dollars unbeknownst to me. I then get a letter saying they are changing my rate and did I want to "opt out". I call and figure out there was a 2 dollar difference and pay the difference. I change the amount to reflect that amount for the auto pay because why would the second month be higher than the first when there is no money being charged additionally to the card. However, second month bill jumps - I never get the email notification that I have a new bill though I was signed up for it.

I get the letter again and have to call customer support again. I go online while talking with the woman and see this time is a $133 payment due versus the 47 it should have been. I wait on hold for almost 30 minutes. Then get a woman who goes through that the minimum amount had gone up and I was off this time by $10 and the 133 included two late fees, but she would credit those back. We spent 30 minutes on the phone going through everything. I pay the difference of $10 and see her late fee credits. I am actually now paid over by $2.

I just logged in and see there is a 39 dollar late fee! Though amount due shows 37 because as I have already said it was overpaid by $2 so how could there be a late fee?

I call support - wait 17 minutes. Get someone who says he sees the adjustments but they did not take out of minimum due, however, they had to have taken out otherwise the current amount due would not be 2 dollars less than the total.

While I am talking he talks over me and transfers me! On hold again!

THEN, I get a woman who says you can do "minimum". I am literally looking at their sign up section - NO WHERE does it say minimum. She says, "Oh you must be in the wrong section" Um, I am in "Auto Pay Account Settings - View/Edit/Change" What other section should I be in? Now, of course, she can't tell me where to go to do minimum pay but she says she can transfer me to that department. I tell her I am looking at the screen - there is nothing about minimum pay. She puts me on hold. Comes back - I was right. The relationship with ghetto Harris bank doesn't allow for it to be done online. But she can mail me a paper form and I can mail it back! What? Is this 1990?

I go back to my original issue - what's up with the late fee? She tries a few bogus excuses like "well if you made a payment after 5pm the day before the due date then it would still show up". I made the payment 2 weeks before the due date - fail. So then she finally admits she doesn't know why there is a late fee. I say it's a bug. In my head I am thinking OR A SCAM! Guess what she does? Yep. Puts me on hold! Call time at this point is 33 minutes. Then comes back on and tries to tell me that she doesn't know where I am getting the minimum due of 37 and that the two late charge adjustments don't count towards my 133 owed. That's funny because the amounts worked out perfect that there was a 2 dollar credit and then the amount due is 2 dollars less than the 39 dollar late fee! I HATE THIS COMPANY! She then has to restore my rate and credit the late fee. AGAIN! 3 months and this has happened every month. She claims the last person I talked to gave me bad information. Really? I get bad information every month. The problem is - it says on my account that I owe $37 and she is telling me that is incorrect and it should be more? But how do I know since the information is incorrect? Who has the correct information? I HATE FIA Cardservices and Harris Bank. Do not do business with FIA CARD SERVICES OR HARRIS BANK!

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Laniefrances
Shallotte, US
Jun 19, 2009 4:27 pm EDT
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I knew that Fia Card Services was bad to deal with but reading these complaints I am absolutely sure. They offered me a credit card balance transfer at 1.9% for one year. It just expired and it jumped to 15.99%. I was never late and never exceeded the credit limit. When asked if there was an "opt out" (as was for Bank of America when they raised their interest rates), I was told emphatically "no". I was also told that any future payments would be paid to the lower interest rate balance first. How's that for business practice? I'm doing whatever I can to pay this card off, taking money from an IRA so this scamming bank does not get our hard earned money. 15.99% on $1, 800? That's about $280 in finance charges. Outrages and even more that these banks are allowed to do whatever they want to us. How does the government expect us to spend money when we're making the banks rich. The economy will never improve as long as these practices are allowed to continue. I wish there was something we could all do to stop this immoral practices.

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Matt
,
Sep 22, 2008 5:14 pm EDT

It is illegal for any creditor or collection agency to call, write, or otherwise contact relatives of a person they are attempting to collect from. Further, it is illegal for these companies to contact relatives or persons they are attempting to collect from with the intent of harrassing, badgering or otherwise bullying them into paying all or a portion of a debt. They may not attempt to contact people an unreasonable number of times in a day or week. In order to take action against these companies one must keep a detailed log of all attempts at contact- phone, e-mail and mail. Do not delete any voicemail or answering machine messages left, e-mails or letters sent. Send all copies of this material to you state attorney general and the department of consumer affairs.

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3:46 am EDT
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Bank of America Scam and cheating

Refinanced in early 2008 with Countrywide Mortgage.Countrywide did not accept appraisal from appraiser, home was appraised at $270, 000.00 in January 2008.We wanted to refinance out of a interest only loan to a fixed conventional loan. New loan was to be $214, 000, Countrywide would not accept appraisal at $270, 000 and had their valued opinion/guess value come back at $245, 000, so that we would have to pay PMI. If we had to refinance, $250, 000 or so I can almost bet they would have accepted the appraisal at $2700, 000, but because we only had to refinance with a loan of $214, 000 they valued our home at $245, 000 just so we would have to pay PMI. We as consumers pay a lot of money to licensed appraisers for their services to have a company like Countrywide do and say as they wish. It appears that the services we all pay for on appraisals are wasted and Countrywide can do as they please with our American dream of owning a home. It took me 2 e-mails, and 4 phone calls to finally get a copy of the paperwork that I should have gotten the closing in March, 2008. Countrywide Mortgage didn't want us to see or have a copy of their value opinion/guess value.

I urge ALL consumers who have a problem with Countrywide Mortgage to file a complaint with the Federal Trade Commission, I am putting my complaint package together and filing a complaint against Countrywide Mortgage. If all who have a problem with Countrywide Mortgage do the same as I am, The Federal Trade Commission has to do something about this company. The Federal Trade Commission investigates all complaints, so lets ALL file a complaint against Countrywide with the Federal Trade Commission and STOP this unfair practice from Countrywide Mortgage. The more information you provide the Federal Trade Commission the better, so get your cases in order and file. Let the consumer provale!

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steve
Prescott, US
Apr 15, 2009 5:32 pm EDT

DO NOT DO buisness with countrywide they are liers, underhanded cheaters with inside deals.

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JOANN T MILLER
,
Nov 07, 2008 6:26 pm EST

i have some serious issues with countrywide how do i contact the fedral trade commission

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1:11 pm EDT

Bank of America b.o.a. closed my credit card account

I have had a credit card with Bank of America/MBNA since 1997. And, I have used my credit card account for balance transfers since 1997. Just recently, I was told about a companion card to go along with my current B.O.A. card. I was told by a representative that I could transfer some of my credit available on my current B.O.A. to this new account once I received the new card in the mail in order to take advantage of a 0% balance transfer for 15 months.

I called a few days ago on Monday to see if I was going to get that companion card in the mail and I was told that I had been rejected for the new card. I asked why, and I was told that upon closer review of my currently revolving credit lines and balances with other cards that I was rejected for the new card and that my existing credit available($10, 177.00) would be taken away from my current account and it would be closed even though I currently have a balance of $5, 822.00 at a 1.99% rate until March 2009. And, also, I have never been late or missed a payment the whole time I have had this card since 1997. So, my credit card account has never been a delinquent account. I have very good history with them and they acknowledged that, but they said that was the right decision.

I have made balance transfers with them about every year since 1997 and they have never had a problem with this before. They just processed my most recent balance transfer in July 2008($6, 000.00) at the 1.99% rate until March 2009, and the balance is now down to $5, 822.00 like I said earlier. So, I have shown that I can make my payments every month and I have not missed any payments on my other credit cards and they admitted that I do have a good credit score. So, I asked them why do they have to close my account even though I have a balance, have not missed any payments etc., and they told me that all it takes is for me to miss one payment on one of my credit cards and then all of my credit card interest rates and payments will go up and that means that I will probably eventually not be able to pay them. Well, I have never demonstrated that I would or could miss or make a payment late! I have been with them since 1997! I don't understand this! I have excellent credit and they acknowledged that! This is not fair! They even closed my husband's Bank of America card account too, all in one phone call!

Now, because they have closed mine and my husband's credit card accounts, our credit will be ruined because credit reports will show that they closed our 2 credit card accounts and I still have a balance on one of them! The fact that they(Bank of America) closed our credit card accounts is going to now lower our credit score and cause our other credit card companies to possibly raise our interest rates and our payments and will also, most definitely cause them(other credit card companies) to stop offering us any low rate balance transfer offers! So, in effect, Bank of America is going to cause the very scenario that they were trying to avoid in the first place! By closing my accounts and ruining my credit in the process, they may cause my other credit card interest rates to go up, therefore increasing my minimum payments, and also causing them(other credit card companies) not to offer any low interest balance transfers which will in turn, cause me not to be able to pay off my current balance with them(Bank of America)! I have tried to get them to reverse their decision about closing my credit card account, but they said that they can't and I have spoke with supervisor after supervisor to no avail. They are ruining my credit by closing my accounts!

What can I do? Do they have the right to do this? Do I have any recourse? What can I do about this? Can someone help me?

Thank You So Much,
Shauna

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hai vuong chi
San Francisco, US
Oct 21, 2017 11:10 pm EDT

Bank of america recently cheated my money, too.

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browning
Colfax, US
Jul 06, 2009 7:10 pm EDT

I don't understand why a bank as big as bank of america has such poor customer service. It takes an act of god to get ahold of a person by phone. I have never had so much trouble getting a hold of a customer service rep. With any other business. Every number they provide sends you to the same automated phone service leading to a dead end. To me its obvious they don't care about their customers. They don't make their local business #s available to the public. So if you inquire any problems you always have to go to the bank and wait in line for 15-20 minutes and hopefully the can help you with your problem. Very unsatisfied customer. I do not see staying with this bank.

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Todd Whitfield
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Jun 11, 2008 1:32 pm EDT

I Todd Whitifeld Want To Get Reimbursed For Bank Fees Equalling Up To $245 Dollars. I Didn't Authorized You'll To Go Into My Account!

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twyla lackouitz
Norridge, US
Jan 17, 2011 10:09 pm EST

I received a packet from BAC for a modification on my current loan in March of 2010. I complied with all the documention and information requested and returned via fed-ex to BAC. After several months of continous follow-up calls and being advised that all my documentation was in place and that the file was being reviewed, on Jan. 5 2011 I was notified via Fed-Ex that my modification was denied due to missing documents. Is somebody kidding me! I called and again got the run around. My mortgage payments went from $1487 a month to $1883 a month due to an escrow account being set up. So now what? I do believe that these people need to get with the program! I have been paying into a program I haven't even been approved for yet! Who's idea was that?

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Ana hdez
Santa Fe Springs, US
Oct 19, 2010 3:17 pm EDT

I have gone to the bank for the last couple of months to make my payment. well it appears that when you make the payment in the bank they are to put the payment towards your mortgage account. RIGHT? well no they play with the money don't know where it goes? so then they finally realize it's the house payment they put it in the account but now I have a late payment. keep your receipts from the bank. I had this happen 3 times already. they assure me this never happens? well it happened 3 times already plus this last payment i did it over the phone "check over the phone" and they made a type-O error instead of the 2, 017.64 she made 2, 017.14 so according them I owe 50cents and a late charge...crazy huh. but they removed it but i was on the phone over 3 hours different days clearing this up...closed by personal accounts already. to bad they have my mortgage acct.

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Nancy Poulin
Manchester, US
May 29, 2010 7:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

bank of america is the worst bank i have ever dealt with in my entire life. Not only have they lied to my family but have done worse then that. I HAVE SPOKEN TOA FELLOW BY THE NAME OF JOHNATHON WOODWORD WHO IS USELESS. IF ANY ONE FROM BANK OF AMERICA WITH SOME KIND OF AUTHORITY IS INTERESTED IN HEARING THE DETAILS OF WHAT TANSPIRED I WOULD BE MORE THEN HAPPY TO DISCUSS IT. yOU CAN CONTACT ME AT [protected] OR [protected].

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Mads Mom
Shakopee, US
Oct 14, 2009 5:08 pm EDT

We currently have two Bank of America accounts. One mortgage, and one unsecured line of credit. We had been victims of the economy, with a job loss for 13 months and now finally back to work! We did everything in our power to stay current on all of our accounts, and most banks/credit cards like Discover and Chase, were VERY accomodating. Bank of America did NOTHING to help with late fees or interest rates. We stayed current on our mortgage for the entire 13 months, but received two late charges for being nore than 15 days late the last two months. Customer service said there was nothing they could do help us being we had 2 late charges in the last 18 months. I probably would have preferred a slap in the face. It sickens me that a company like this gets away with raising interest rates, refusing to help the consumer in an economy that they helped create!

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Tracy A. Willis
Long Beach, US
Aug 21, 2009 6:01 pm EDT

Topic: “Banking companies that protect the offenders when customer accounts are compromised.” Background: I received a new checking card in the mail with a note saying my account had been compromised. I called Bank of America to learn which merchant was responsible so I could avoid them. I was told that information could not be shared with the customer. They said it was the responsibility of the “reporting entity” to advise us of the crime.

So the concern is this, the banking customer is inconvenienced as we must modify our financial lives to accommodate new account information, but we are not told who violated our account wherein we can do our part by not patronizing that entity again.

Why do the rights of the criminal supersede the rights of the violated banking customer? How many violators are given the freedom to repeat their crime when the same customers unknowingly support their business? It’s clear the banks are doing “something” to cover their interest, but what of our other information? What if it were a medical office? The banking information has been modified, but what of our SSN, medical record(s) or personal contact information?

At what point does the violated individual have the right to protect themselves?

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ricky horton
chicago, US
Apr 18, 2009 11:39 am EDT

Going in my bank account three time

Do/not want it.

Refund thank you

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ozforme
Springboro, US
Jan 29, 2009 2:44 pm EST

I have had a card with Bank of America for over 5 years and have been paying faithfully on my account. I have never been late with a payment but today received a bill saying my interest rate had been raised from 9.90% to 24.99%! This is outrageous. I pay on time, every time and yet I am being punished. I cannot pay this new bill. It has more than doubled my bill. They said it was common but they are the only company who has done this. She said she can lower the rate but I can never use the card again. So, again; I am being punished even though I pay on time, every time. No wonder there is so much bankruptcy and foreclosures.

ComplaintsBoard
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12:12 pm EDT

Bank of America holding funds

here is the content of a letter I sent to customer service at B of A concerning a "hold" they have on check I deposited a week ago. This is a scam being run by B of A. What they do is withhold deposits for the full legal time they can withhold them to get the advantage of your money for a period of time. Meanwhile, you can't pay the bills. The spirit of the law is to protect from phony deposits from disreputable sources. I can only say that the source of this deposit is in better shape than BofA-and BofA knows it.

I would ask you to immediately release the rest of the funds from a deposit I made a week ago. The check was from a a major insurance company, as reputable a source as any. (if the source was suspect I would possibly understand). The only possible justification for holding back the money-which is causing us huge problems-is that Bank of America is stealing-holding the money hostage so they can use it for the full legal time they are allowed to do so. If done on a massive scale this could benefit the company, at the expense of the deposit holders.This is disgraceful behavior. I know you have stated you will release it Monday. Release it today.

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JustinJj
Glendale, US
Mar 08, 2011 10:08 pm EST

Same [censor] done to me deposited my $500.00 check.. Hard earned from working 80 hours and I get to see that I don't get to use my money until 5 days after depositing. Closing my account once this is all over with I'm done with you BoA screw off.

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person who hates stupidity
San Francisco, US
Mar 01, 2010 9:52 pm EST

This is a capitalist society what do you expect? Businesses want to make money so they have policies that lead to that end. If Bank of America did not make money then you wouldn't want to bank with them. What do you think pays for the tellers, branches, security, website, debit cards and the convenient ATM machines that are located just about anywhere? If the bank didn't have money making policies then you never would have entered one to begin with. I have banked with B of A for 7 years and the only money they have ever made off of me has been through using my money while they have it to the best of their ability. From a business standpoint why would they want to change this policy if it is lawful and makes them money without bothering a large number of their customers?. I am happy to allow them to take advantage of my money for the smal time they have it so long as I gain the security and convenience that banking with a large bank provides.

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11th Gate
Tinley Park, US
Feb 06, 2009 12:11 pm EST

Why isn't everyone outraged over this! Bank of America has done the same dirty little tricks to me, and I have been robbed of hundreds of dollars by them since they bought out LaSalle Bank in April of 2008. B of A WILL lose a whole population of customers b/c they are greedy pigs. I disdain most banking policies - they are created to take, take, take and not much else. However, nobody has balls the size of Bank of America, don't you think? They just helped themselves to how many billions of dollars in taxpayer money for their so-called "bailout"? They sicken me. Something has to be done in this country to stop this blatant robbery of the common people. You just don't know how I would love to have Bank of America's Executives to myself, alone in a room just once. NO CONSCIENCEs! NO ACCOUNTABILITY! WORST BANK EVER!

ComplaintsBoard
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3:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America bait and switch fraud

This mega bank is playing bait and switch with CD rates.

We asked to move a CD to the interest rate that was advertised on their web-site, when the CD matured and I was assured by their Customer Service dept. over the phone, that would be done, twice!

But, after it was too late to move the CD, as it had passed it's 10 day 'grace' period, up comes a response on their obscure customer service page that "Sorry, that can't be done".

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EMer2715
Fort Lauderdale, US
Sep 06, 2012 8:17 am EDT

Lesson to be learned. Never do any banking transactions over the phone.

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3:02 pm EDT

Bank of America theft

This is the last letter I sent to Bank of America. As of Sep. 2, 2008, this is still not resolved.

---

Nicole Cone
P.O. Box 4012
Irmo, SC 29063
[protected]

Bank of America Corporate Affairs
100 North Tryon Street
Mail Code NC1-[protected]
Charlotte, NC [protected]

Re: Checking Account Number [protected]

Thursday, July 24, 2008

To Whom It May Concern:

Your branch at 4300 St. Andrews Road in Columbia, SC has ignored my letters from December 10, February 12, February 21, February 25, February 27, March 5, March 31, April 13, April 21, April 24, April 28, May 2, May 11, May 26, and June 12.

I am writing to file complaints concerning this branch, Matthew Taft, and Arin Faison. I have been treated poorly as a customer. I have been lied to, called a liar, and have felt threatened. All I have ever requested was to have my account fixed.

I have also already called your corporate office two times this week at [protected], and I have not received a call back.

I have already lost my car due to your negligence. I am now in the eviction process. I need my money in order to buy a car to get around, and to pay my landlord so I will not be evicted.

REFUND REQUESTED

$ 53.50 Charge Reported
$ 30.00 Charge to me for check 537 you returned
$ 0.20 Late fee for check 539 I was charged
$ 30.00 Charge to me for check 539 you returned
$ 105.00 Three $35.00 fees charged on 2/5/2008
$ 70.00 Two $35.00 fees charged on 2/6/2008
$ 30.00 Charge to me for check 540 you returned
$ 70.00 Two $35.00 fees charged on 2/11/2008
$ 35.00 One $35.00 fee charged on 2/12/2008
$ 35.00 One $35.00 fee charged on 2/14/2008
$ 30.00 Stop payment fee on check 542 that you did not stop payment on
$ 105.00 Three $35.00 fees charged on 2/21/2008
$ 36.95 Check 533 Returned Incorrectly
$ 30.00 Charge to me for check 533 you returned
$ 35.00 One $35.00 fee charges on 2/25/2008
$ 30.00 Charge to me for check 541 you returned
$ 30.00 Charge to me for check 543 you returned
$ 105.00 Three $35.00 fees charged on 2/26/2008
$ 70.00 Two $35.00 fees charged on 2/27/2008
$ 35.00 One $35.00 fees charged on 2/29/2008
($1, 048.50) Partial correction to my account (3/5/08)
$ 35.00 One $35.00 fees charged on 3/5/2008
$ 4.00 Refund for fees incurred when local BOA ATM did not have money to disburse
$ 70.00 Two $35.00 fees charged on 3/14/2008
$ 35.00 One $35.00 fee charged on 3/20/2008
$ 35.00 One $35.00 fee charged on 3/21/2008
$ 35.00 One $35.00 fee charged on 3/24/2008
$ 175.00 Five $35.00 fees charged on 3/25/2008
$ 175.00 Five $35.00 fees charged on 3/26/2008
$ 105.00 Five $35.00 fees charged on 3/27/2008
$ 175.00 Five $35.00 fees charged on 3/28/2008
$ 35.00 One $35.00 fee charged on 4/7/2008
$ 10.00 Fee charged on 4/9/2008
$ 35.00 One $35.00 fee charged on 4/14/2008
$ 35.00 One $35.00 fee charged on 4/15/2008
$ 175.00 Five $35.00 fees charged on 4/16/2008
$ 175.00 Five $35.00 fees charged on 4/17/2008
$ 70.00 Two $35.00 fees charged on 4/22/2008
$ 175.00 Five $35.00 fees charged on 4/23/2008
$ 175.00 Nine $35.00 fees charged on 4/24/2008
$ 175.00 Nine $35.00 fees charged on 4/25/2008
$ 175.00 Five $35.00 fees charged on 4/28/2008
$ 70.00 Two $35.00 fees charged on 4/29/2008
$ 175.00 Five $35.00 fees charged on 4/30/2008
$ 70.00 Two $35.00 fees charged on 5/1/2008
$ 10.00 Overdraft protection fee on 5/1/2008
($1, 200.00) Partial correction to my account on 5/2/2008
$ 175.00 Five $35.00 fees charged on 5/6/2008
$ 35.00 One $35.00 fee charged on 5/7/2008
$ 105.00 Three $35.00 fees charged on 5/12/2008
$ 175.00 Five $35.00 fees charged on 5/13/2008
$ 175.00 Five $35.00 fees charged on 5/16/2008
$ 175.00 Five $35.00 fees charged on 5/20/2008
$ 35.00 One $35.00 fee charged on 5/22/2008
$ 175.00 Five $35.00 fees charged on 5/23/2008
$ 70.00 Two $35.00 fees charged on 5/27/2008
$ 105.00 Three $35.00 fees charged on 5/28/2008
$ 175.00 Five $35.00 fees charged on 6/3/2008
$ 70.00 Two $35.00 fees charged on 6/4/2008
$ 35.00 One $35.00 fee charged on 6/9/2008
$ 70.00 Two $35.00 fees charged on 6/11/2008
$1, 500.00 Bill pay check 5014 applied 6/11/2008 -- I called my local branch to cancel this on 6/9/2008
$ 35.00 One $35.00 fee charged on 6/13/2008
$ 35.00 One $35.00 fee charged on 6/16/2008
$ 30.95 NSF Charge on 6/16/2008
$ 175.00 Five $35.00 fees charged on 6/17/2008
$ 70.00 Two $35.00 fees charged on 6/18/2008
$ 35.00 One $35.00 fee charged on 6/24/2008
$ 35.00 One $35.00 fee charged on 6/26/2008
$ 35.00 One $35.00 fee charged on 6/27/2008
$ 35.00 One $35.00 fee charged on 7/1/2008
$ 70.00 Two $35.00 fees charged on 7/7/2008
$ 70.00 Two $35.00 fees charged on 7/8/2008
$ 29.95 NSF Charge on 7/9/2008
$ 35.00 One $35.00 fee charged on 7/10/2008

$4, 887.05 TOTAL REFUND REQUESTED

Sincerely,

Nicole A. Cone

CC:
Bank of America
Attention: Bank Manager
4300 St. Andrews Road
Columbia, SC [protected]

Better Business Bureau
2330 Devine Street
Columbia, SC [protected]

South Carolina Department of Consumer Affairs
P.O. Box [protected] Forest Drive, Suite 300)
Columbia, SC [protected]
Attention: Supervisor of Jacqueline F. Brabham
Re: 08-00980A6

Office of the Comptroller of the Currency (OCC)
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Re: OCC 764096

Bank of America
Office of the Chairman
P.O. Box 25118
Tampa, FL 33622
FL1-[protected]
Attention: Matt Taft & Arin Faison

Office of Thrift Supervision
Southeast Region, Consumer Affairs
P.O. Box 105217
Atlanta, GA [protected]

South Carolina Attorney General
1000 Assembly Street
Columbia, SC [protected]

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About Bank of America

Screenshot Bank of America
Bank of America is one of the largest financial institutions in the United States, with a history that dates back to 1904. Today, the bank serves millions of customers across the country, offering a wide range of financial products and services to meet their needs.

One of the key strengths of Bank of America is its commitment to innovation and technology. The bank has invested heavily in digital platforms and mobile banking, making it easier than ever for customers to manage their finances on the go. With features like mobile check deposit, online bill pay, and real-time account alerts, Bank of America is at the forefront of the digital banking revolution.

In addition to its digital offerings, Bank of America also has a strong network of physical branches and ATMs. With thousands of locations across the country, customers can easily access their accounts and get help from knowledgeable staff members whenever they need it.

Another key advantage of Bank of America is its wide range of financial products and services. From checking and savings accounts to credit cards, loans, and investment products, the bank offers something for everyone. Whether you're looking to save for the future, buy a home, or invest in the stock market, Bank of America has the tools and resources you need to achieve your financial goals.

Overall, Bank of America is a trusted and reliable financial institution that has been serving customers for over a century. With its commitment to innovation, technology, and customer service, the bank is well-positioned to continue to meet the evolving needs of its customers for many years to come.
How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Bank of America.

Overview of Bank of America complaint handling

Bank of America reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Claim # 240213543968 was posted on Apr 9, 2024. The latest complaint Edd unemployment stolen funds was resolved on Oct 03, 2023. Bank of America has an average consumer rating of 2 stars from 4573 reviews. Bank of America has resolved 457 complaints.
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  1. Bank of America contacts

  2. Bank of America phone numbers
    +1 (800) 432-1000
    +1 (800) 432-1000
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    33%
    Confidence score
    English
    +1 (800) 688-6086
    +1 (800) 688-6086
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    86%
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    Credit Card Issues
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    +1 (800) 214-6084
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    Vice President Bank
    +1 (312) 992-6618
    +1 (312) 992-6618
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  3. Bank of America emails
  4. Bank of America address
    100 N Tryon St., Charlotte, New York, 28255, United States
  5. Bank of America social media
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