Bank Alfalah Customer Care Service


Bank Alfalah Ltd

B.A Building, I.I Chundrigar Road

Customer Support Phone Numbers

8008 8008(Pakistan) 27 8
+92 21 111 225 111(Customer Service) 51 21
+92 42 111 225 111(Customer Service) 16 6
+92 42 111 225 786(Card Authorization) 11 4
+93 202 203 860(Kabul, Afghanistan) 3 0
+93 402 223 507(Herat, Afghanistan) 1 0
+973 17 203 100(Bahrain) 1 0
+880 819 1751(Bangladesh) 1 0

• 279-Chahrah-E-Sadarat, Shahr-E-Nou, Kabul, Afghanistan
• Ground Floor, Chambers Of Commerce & Industries Building, Shahr-E-Nou, Herat, Afghanistan

Level 13, Bahrain Financial Harbour, Tower West, Manama, Kingdom of Bahrain

Country Office, 168, Gulshan Avenue, Dhaka-1212

Bank Alfalah Complaints & Reviews

Bank Alfalah / service of employees

Oct 13, 2019

i went for account opening in the branch of Alfalah which is in Divine Center on Airport road, Lahore. The 2 ladies which were there for account opening or for biometric verification were very pathetic. They don't even know the complete details of saving accounts, whatever i asked for saving...

Bank Alfalah / branch manager & staff

Oct 09, 2019

Good morning sir I m going to be draw your attention bank allfalah services unsatisfied there is no proper staff training to handle the costumer and how to attend to solve there issue related to bank accounts... Last moth I waz go to bank Alfalah DHA - Q block phase 2.. For opening of my...

Bank Alfalah / online transaction on credit card titanium

Sep 28, 2019

I have been calling [protected] and [protected] for help regarding online transaction as I customer service told me these are IT related help numbers. The customer service transfered my call four times but no body picked the call. In total I called 7 times but no body is picking phone. I am...

Bank Alfalah / refund of gst amount from indus motors company against pvo # 3427125 - complaint no: [protected], [protected]

Sep 20, 2019

Bank AlfalahRespected Officer, Complaint Board Bank Alfalah. My complaint # [protected] which was registered on april 12th 2019 is still not resolved. I had booked a Toyota Car from bank Alfalah Islamic Blue area Islamabad on july 2018. I have cancelled it for some reason and claimed for my dues. Bank...

Bank Alfalah / illegal atm draw of rs 25000+25000=50000/

Sep 16, 2019

On 15 Sep 2019, at about 0950 hrs I carried out fund transaction of worth Rs.3000/ from ATM ex Alfalah Bank, GT Road, Texila Br and got surprised that balance so mentioned on slip issued by ATM was less to that of actual balance, as to my count, slip was showing Rs.50000/ (Fifty Thousand...

Bank Alfalah / Complain of ms maira credit card recovery dept

Aug 28, 2019

I Syeda Sukaina Hussain credit card holder of bank alfalah, I havnt paid my outstanding of CC for two months due to financial problem yesterday i called help line for my outstanding amount to payoff and also ask for installment procedure of it. I regretfully complaining about recovery dept...

Bank Alfalah / a 50 samsung mobile

Aug 22, 2019

I have Ordered my mobile samsung A50 through Bank Alfalah helpline on dated 26-june-2019, But yet not delivered to me. After making many complaints and Calls at Jelpline and sales representatives are not responding properly nor making it delivered. Although My credit card has been debited...

Bank Alfalah / eobi payment

Aug 20, 2019

Bank AlfalahRespected sir This is to inform you that on 9th August 2019 we visit to Bank Alfalah Hub Branch to deposit EOBI Payment voucher but he said that we close all work before first have you will visit after EID, but when visit after EID on 16 August 2019 they said our network down please come...

Bank Alfalah / Application is to request a correction in the name.

Aug 19, 2019

Bank AlfalahApplication is to request a correction in the name. Dear Sir, My name is (ZANEEQ ASLAM) but due to an error account is made in name of (ZUNAIQ ASLAM). This would create hurdles in assessing my money from the bank. I request a change in the name to save my and bank's time. My national ID...

Bank Alfalah / alfa app

Aug 16, 2019

Bank AlfalahSo, yes I'm going to provide as much information as possible, but on the other hand I know this complaint will also go waste like my others. On 6 August, I transferred my salary PKR 44, 800 from my Alfalah current account to my Alfalah Alif account. I attempted this thrice and each time it...

Bank Alfalah / biometrics

Aug 02, 2019

Bank AlfalahHi, I have an account with bank Alfalah Peshawar Road, Rawalpindi branch for many years. 2 years back I moved to United kingdom and was using alpha app for transfers until recently when I started getting the msg that it can't be processed at the moment. And then I contacted the branch mgr...

Bank Alfalah / mobile top up

Jul 20, 2019

Bank AlfalahCreated new account on 4 july 2019 around 10 to 11PM using worlcup promo code on Alfa app. Got Rs.250 and top up my mother's number from that on 5 july 2019 around 2 to 3AM. Got confirmation msg and email see attachment. But didn't receive any balance on that number. Called on warid...

Bank Alfalah / fraudulent signing of bancassurance policy

Jul 15, 2019

I have been a customer of Bank Alfalah branch at DHA phase 1 in Karachi. I visited the bank for regular work and to get my statement of account. The branch manager Ms. Maliha greeted me and started asking about my account and business. She then called me in her room and asked me to get...

Bank Alfalah / bank account biometric verification

Jul 12, 2019

I am fed up by biometric verification messages and very very poor process of said activity.At least 3 to 4 trips are being made to complete it, in most cases system is out of order and t his not only cautusig timving the same messagee waste but other probles also. In response of message I...

Bank Alfalah / [urgent] no response from bank alfalah, non functioning online banking, complain to state bank

Jun 25, 2019

Dear Concerned, I am writing this mail with extreme of disappointment. Bank alfalah had never been so irresponsible and non Professional. I am Dr. Jawad Ahmed khan, [protected], currently based in Lao People's democratic republic for a Volunteer assignment of world Health organisation and use many...

Bank Alfalah / debit card

Jun 23, 2019

today, 23 june 2019 i went to check the activation of my debit card no [protected] in above said i inserted the debit card in the slot of atm machine, it inhaled n mentioned as zabt?for last few days i am trying to activate my debit card, also connected help line no to head office but...

Bank Alfalah / against branch and card center.

Jun 19, 2019

I have open an account at least 1.5 months ago. But still not got my debit card and cheaque book. All this happened because one of you worst employee added my wrong address. I have changed my address kindly dispatch the card on my new address.Kindly resolve this I shall be very thankful to...

Bank Alfalah / biometric verification of eobi account holder

Jun 11, 2019

I visited the Bank Alflaha branch FF-Market, FF-Sector, DHA, Lahore on 11-6-19 around 1:30 PM along with my wife. My wife needed to get her status verified for EOBI account as her account was blocked (CNIC of my wife is [protected]). The officer in the bank named Ali Muhammad Khan informed...

Bank Alfalah / credit card payment

Jun 05, 2019

Dear Customer Services, Please be informed that I am trying to make you a payment of my credit card amounting to Rs. 7, 415 online thru my mobile phone app. Unfortunately, I am constantly receiving a phone code and not the email code without which it is impossible to pay online. Last...

Bank Alfalah / visa credit card

Jun 02, 2019

I am an regular international traveller and this time suddenly my international usage was declined midway during my visit . I called the help line before departing to confirm inyernatio am usage and was told that from now onwards the will remain automatically open for I international usage...

Bank Alfalah / credit card

May 31, 2019

Got credit on dated 27-05-2019, when called for activation they told your father is written incorrect, you have to submit application for correction. I asked is it my mistake they said no but this is the procedure to follow. And i submitted application for correction of my father name at...

Bank Alfalah / credit card

May 26, 2019

Due to pathetic helpline service i am still unable to activate my temporary blocked Credit card.its been a month i am wasting time & money both but all in vain. Your kind attention is required to sort this out. If still no solution then block this card permanently so that i can get rid of...

Bank Alfalah / non compliance

May 22, 2019

Dear bank!Regards I sent an email yesterday and waited for reply but in vain.I told you that i missed my ATM card and someone misused it.Now i want to know the culprit but you people didn, t reply me.It may be a joke for you but not for me.I lost money and you dont even bother to reply.Tell me...

Bank Alfalah / services related to account opening

Apr 29, 2019

I requested for an account opening in bank alfalah F-8 markaz Islamabad on 19th April, 2018. I had 500 Rs and a check of 32000 Rs as initial deposit, but they said its not enough if that's not possible for you to come again you can deposit the initial money in account online, from the...

Bank Alfalah / visa card [protected]

Apr 16, 2019

The Complaint management officer, I had launched a complaint on unjustified late fee and applicable duty on my card # [protected]. The complaint reference in emails from your bank is [protected] - [protected]. I always received an unprofessional reply from your bank. After exchange of a...

Bank Alfalah / credit card

Feb 18, 2019

A telephonic talk with the staff of Bank alfalah as on 07-02-2019 for Alfalah SBS Loan and recording is available. It is clear in the recording that I did not give complete information and ask her to contact me on next day working day and I will give you the Account No and IBAN No then you...

Bank Alfalah / unjustified late fee and service charges etc

Jan 30, 2019

I am holding VISA PLATINUM card # [protected]. I dropped the cheque of Rs. 26000 (cheque date 24th Dec. 2018) on 25th Dec. 2018, for the payment of credit card, which was due on 5th January 2019. A margin of three working days before the due date is a standard practice, but in this case the...

Bank Alfalah / unauthorized deductions by the bank.

Jan 21, 2019

Dear sir, asslaam alekum. We have a company account — title: zeesocial (pvt) ltd. (no:0146-[protected]) at bank alfalah i-8 branch, islamabad, since 2013. We are a registered taxpayer from 13june 2013 and are also a filer on active tax payer list. It is brought to your kind attention that...

Bank Alfalah / transfer of funds through cheque which did not materialize

Dec 08, 2018

Dear sir, FORMAL COMPLAINT/GRIEVANCES AGAINST BANK ALFALAH: 40-A, Satellite Town, Gujranwala 1. I write to highlight an act which is considered to be failure on part of staff of Bank Alfalah Limited: 40-A, Satellite Town Branch, Gujranwala, in relation to delayed processing of cheque. (a) On 29th...

Bank Alfalah / cnic no wrong on my account resolve the cnic no

Oct 23, 2018

Dear sir, I request you please please resolve the issue my account the problem is that my CNIC number wrong on my account i submit the application 3 to 4 times but Landhi Branch Mr Rizwan Sahab & Mr Murtaza Sahab they can not resolve the issue they said your account will be close then...

Bank Alfalah / alfa registration nightmare!!!

Oct 19, 2018

Dear Support Team, I have been suffering with your bank since 2 years with a simple issue to register alfa application for internet banking. But your esteem support failed in all respects to rectify this more than simple issue in such technological era. I launched complaint multiple...

Bank Alfalah / credit card

Sep 29, 2018

I had applied a gold credit card in June 18. And made a special request while applying that I need a MasterCard not a Visa Card. After 3 and half months of continuous followups I received my Card today. The card is a Visa Card and with wrong spellings of my name. I am immensely...

Bank Alfalah / credit card [protected]

Sep 23, 2018

i have issue two credit card of the alfalah but my today i have use my class visa credit card [protected] but no limit show in this credit card i have a problem to use my credit card kindly check it i have two time complaint in call center but nothing solve my problem i have already use...

Bank Alfalah / transaction

Sep 15, 2018

I make a card swap on 17-8-18 om khadi pak Rs 1300 and till today my transaction can not be reversed even after launching a compalin on phone line and today i swap a card on rahim store lahore of pak Rs 1405 card swap three times but transaction cannot be completed and money deduct from my...

Bank Alfalah / cash not reverse in my account

Sep 10, 2018

Bank AlfalahDear sir my name is muhammad bilal saturday night i purchase some medicine from d.Watson pharmacy pwd islamabad that time i swipe my debit card and get error trans failed but when i check my balance in my account amount was deducted rs:750 pos purchase 2 day a go i not get cash refund in...

Bank Alfalah / credit card

Sep 04, 2018

Bank AlfalahI am writing this complaint on illegal on line foreign transactions that have been made through my credit card number, i activated my credit card about a year ago but have not used it at all during the whole year But i received bill from bank Alfah two days ago, that shows illegal on line...

Bank Alfalah / services problems from shahabpura branch sialkot (0278)

Jul 20, 2018

Here i want to address some issues that i have faced from this branch first when open my account in this branch no call received from bank for cheque book collection after 10 days but after that problem is that i have applied debit cards before 10 days but when today i called him for check...

Bank Alfalah / credit card statement

Jul 10, 2018

Dear Sir, I am using credit cards from Al Falah Bank. At first, I used the credit card for petrol filling and spent 500 rs. I had to go out of city and missed the payment date. I got the plenty of 1700 Rs just because I missed one payment on the credit card and had to pay 2200 Rs on...

Bank Alfalah / alfa app password

Jul 01, 2018

Bank AlfalahBeing disappointed by many issues, open my account with good hope in Bank alfalah pwd branch (code is 335), but unfortunately had significant issues faced right after opening, firstly during opening my account asked to update my uae number in your data base for receiving sms & update...

Bank Alfalah / account services

Jun 29, 2018

Worst experience with F8 islamabad branch .The manager having affair with bank employee everytime i went there she is out with him or he call him in office for hours and i've to [censored]ing wait for my things to do untill she comes .i don't know what the hell is going on i'm experience...