Bank Alfalah
reviews and complaints

Dear Sir,

My name is Waseem Ahmad, NIC- [protected], resident of Islamabad.

I have an account with Al Falah in the G-8 Markaz Branch in Islamabad since 2015.

About 2 months ago I was supposed to recieve my upgraded Chip based Debit Card but rider did not deliver it. I called helpline and complained to them, they said they tracked my card and will send it.

I stil did not receive any card but only got a message saying it was returned. It has been more then 1 month.

May I know what is going on and why you are not doing a simple task to deliver me my Upgraded Chip based Debit Card? When will I get it?

Regards,

Waseem

I am sorry to say that Bank Alfalah has the MOST PATHETIC service. This is the second time happening to me. The first time, I received my debit card almost after 3 months. Now, according to SBP guidelines, pin and chip debit cards are to be issued to all customers. It has been a month since I requested an upgraded debit card and all they say "kuch dinoun mein mill jae ga" and provide an invalid tracking number. Height of irresponsibility. There is no way I can keep track of the card through "courier" because they don't even send it! PATHETIC, UNPROFESSIONAL AND TOTAL DISAPPOINTMENT. Once I receive my card by mistake, I will discontinue their lame excuse of a bank account.

اسلام علیکم
IGI life vitality
یہ لاءیف پلین آج سے تقریبا چار ماہ قبل بنک میں مجھے بتایا گیا اور کہا گیا کہ منظوری پلین کے بعد آپکو پندرہ دن تک اختیار ہوگا جاری رکھیں یا ختم کروا دیں 15 نومبر 2019 کو میرے اکاونٹ سے ڈھائی لاکھ روپے نکال لئے گئے ۔ میں نے پندرہ دن سے پہلے ہی پلین ختم کرنے کا لکھ کر دیا لیکن رقم آج تک میرے اکاونٹ میں جمع نہیں ہوئ میری رقم مع پرافٹ جمع جائے
میری عمر 69 سال ہے مجھے کس وجہ سے اذیت دی جا رہی ہے
Akhtar Ali/Riffat Akhtar Bank alfalah islamic Izmir town Lahore
[protected]

My CNIC is [protected] my BAL credit card is expired since feb 20, BAL is least interested to issue new Credit Card, when called for assistance on BAL help line except long calls and unnecessary questions by the operators helping mobile companies to earn more from BAL customer no positive out put is achieved which speaks of poor quality standards of the Bank. Bank should call the customer to to replace expired Cards but it is other way round. I hope my Credit Card will be replaced with new one soon othewise Iam considering to discontinue your services. Syed Ali Raza

10 dafa apply kiya mai ny atm card k liye or abi tak muje card mila nahi or jab call karta hun to kehty hai ban giya hai jaldi bejwa dengy lekin abi tak aya nahi fazol mai logo k pese kat ty ho or card bejty nahi allah ap logo se pochy ga or meri chotti khatam hony wali hai per bahana karo gy k number off ta card wapas ho giya allah easy logo ko taba kary jo logo ko bewaqof banaty hai.

السلام عليكم sir / madam
After salam it is requested that I applied for issuance of new atm card before 10 feb 2020 and also called to help line and confirm the subject request and also help line customer care officer told me that card will be deliver 2 x weeks. It is also high light that I am a govt servant and my duty now a days at afghanistan border where as no mobile work now 16 days completed but no massage received about my atm card. And total 3 days left my holidays. Its very shamful for your organization. Your bank is responsible to give a best way to your members and account holders but your organization failed. Now I hope action taken on my complaint. And atm card will be deliver within 3 days. Thanks

Hello
I' ve issue with contact number changing since last 3 years, stiff they didnt updated my new number.
Yesterday i went to bank alfalah baradari branch, their stuff literally misbehaved with me, even they used bad words infront of lots of customer inside the bank, you can see the cctv footage as well of the date 17 Feb 2020 timing 2 pm till 3 pm.
They wasted my 1 hour and did nothing

Now i dont want to continue with such bank and their stuff who have no courtes to talk with a customer

I want you to look into this matter and take action against such people.

I am customer of bank Alfalah DHA phase 1 branch Karachi. My name is Malik Shahzad awan.

Manager of the branch Maliha said to me to sign PKR 150, 000 bancassurance and she will later cancel it.

After some days, amount deducted from my account. I called manager but she has no answer and every time i go to branch she runs away.

This is a fraud done with me. i need this cash amount as i have a small business. She is saying she will try to give me 100000 but 50000 cannot be returned.

I want help here to get my money back. Manager has cheated with me.

my mobile number is [protected].

As I opened my account in bank islami in dec 2018, and requested for an atm card, but till date I didn't receive my atm card.
I have already done many complaints on help line, and deposit many forms in bank islami also but nothing work.
Today is 10 feb 2020 and still waiting for my atm card as bank detected dc-issuance charges in sep 2019 without issuing me any card.

dear complaint department,
my name is adeel khan i m a customer of your bank.i was an emergency and i wanted to make a transection whenever i called to your help line agent ms amina at round about 5.40 pm.28.jan.2020. and wanted to know about account status.but she could't guide me very well and just she west my time.i could't understand very well.after boring i requested to her kindly arrang my call back for tomorrow.so please please i request you to train your agents.how we can understand same like these agents.thank you.adeel khan [protected] call me between 9am to 4pm.

I applied for the credit card on 27th of November 2019 and on 2nd December i got a call from the credit card Department that the form i submitted was incomplete...although i submitted all my relevant documents on 27th of November...till present I haven't received my credit card.
During this period, i got a call from the person who was dealing my case, asking for my pay slips, this too i submitted on 27th.
Kindly look into this matter and resolve it asap.

It is submitted that I Elishba Ahmed CNIC No [protected] use Bank Alfalah Visa Credit Card since 2017. Now I am facing some issue regarding Bill delivery at my home due to my wrong date of birth in the Bank record. My actual date of birth as per my CNIC is 09 Oct 1978. Please ammend my actual date of birth in your record to aviod problems at the both end.

Elishba Ahmed CNIC No. [protected]
H No JS 67/11 Gulshan Colony Taxila
Contact No [protected].

Aoa
On friday i deposite 990 rupees from some cash machine of a shop but these where not processing in the first try and process was failed but the balance was deducted from my account(i recived a text but there was processing failed in machine) and in 2nd try the shopkeeper got there 990 ruppes but transection was 2 time according to my mobil and only one time proceeded and one time failed but balance was deducted from account in both these tries ..and till now the balnce is not refund to me.

My alpha app account is not opening. Whenever I open an account I get some problem.Expire my cnic card. Please solve my problem.I am attaching a screenshot of my problem.I am tired of being placed with the alpha app helpline. And I do not get any reply even if I email.For the last 15 days my call back off service was present and did not even call me back.I'm getting 2 to 3 months old zaleel.

ATM Machine of Allied Bank installed in SSGC head office building on civic center . i used my debit card to withdraw amount of 1000-Rs, but in return i received only debit card but 1000-Rs did not come out and i have been waiting since it happened and i did not get my amount back or reversed even after 24 hours .The timing is 2.19 pm 23-12-2019 dated. of sms .
My Account number in hassan square branch [protected]. i also sent email to Allied complaint management but they said contact to your bank . kindly take urgent action.

I lodged a complaint against my debit card being permanent blocked without any reason. I never asked to block my debit card, nor any reason was provided to me when i called the customer representative. Please tell me the reason and remove my card from blocking so that i can use and avail the services.
Name: Muhammad Waheed Faraz
Cpr account
[protected]

Complaint reference no
Your complaint [protected] has been registered and under investigation. We will respond within 5 working days. For further queries call 111-225-111 (Bank Alfalah)

Dear Sir/Madam,
i am writing today to complain of the poor service i received from your company very recently.
i am a credit card owner from your bank and since the day i applied for the card i was bombarded with promotional calls but the complaint is not about that, soon i received 2 cheques from Al Falah bank and as soon as i saw them i called Customer service and filed a complaint as i did not intended to apply for a loan. i explained to the lady (Customer service) everything and still no reply from bank Al Falah and on the other hand the guys from Collection department started asking for Return (Never Cashed those cheques) in the rudest way possible.
i have received Two cheques serial no 9471781 and 9471782 which i still have on me but they are saying you have 4 cheques. please do check the recordings and details of my account and solve this issue for me. this is a very serious issue i am a Government servant and its ruining my records as well as its psychologically torturing me. again if i ever needed load i definitely will ask Bank Al falah but at this very moment i did not intended to ask for loan and i dont need it i will be utterly thankful to you if you resolve this issue for me looking forward to hearing from you.

yours faithfully
Muhammad Fahad khan
lecturer tourism management
university of malakand

Very poor services from call center i am calling since 9 october and wasting lot of my phone credit but every time no reponse
Wait for 20 min wait for 10 min and so on

I want some information and activation of some allfa app services like my orbits are not using for mobile top up

And i want to know about instalment procedure of my pending bill

But i am very disappointed and its happen lot of time

[protected]@yahoo.com

I would like to file an official complaint against poor branch service, lack of connectivity with the helpline and impolite chat service. I didn't receive my thank you letter and debit card yet and neither branch nor chat or helpline is helping me sort out or tell me when I will receive them. I tried to reach them through every means but their staff is so unprofessional. Branch asks to contact helpline, helpline is not connecting for last 5 days. When I contacted on chat, they insisted on contacting branch or helpline. IT seems that no one is ready to take the responsibility and entertain the client.