Banfield Pet Hospital

1743 Stringtown Rd, Grove City, OH, 43123, US
Sun 9:00 am - 5:00 pm Working Hours
Sun:9:00 am - 5:00 pm
Mon:7:00 am - 7:00 pm
Tue:7:00 am - 7:00 pm
Wed:7:00 am - 7:00 pm
Thu:7:00 am - 7:00 pm
Fri:7:00 am - 7:00 pm
Sat:7:00 am - 7:00 pm

Reviews and Complaints

Banfield Animal Hospitalgreed & death from banfield animal hospital... please read! cocoa's cause

On December 18, 2008 I was laid off of my job. I filed for unemployment that same day. I hadn't heard anything from them until the week of 01-05-2009. The following week after being laid off, my little boy (Cocoa) became sick. He wasn't eating, and couldn't get up on his rear legs. He isolated himself to my bathroom, and had a distant look in his eyes. I knew something was wrong and I started to panic because he was my life, my child and I had no money. I begged everyone I knew for help, but none could come through.
It was the 29Th of December, and I had only my rent money that was for January, due in a couple of days. He still wasn't eating and was vomiting bile at this point. I called and called every place I could asking and begging for help. I contacted the Banfield Animal Hospital in Grove City, Ohio and explained to them my situation. I explained to them that I was afraid my baby was dying and that I had no money. I broke down and took him to Banfield Animal Hospital in Grove City, Ohio because they said his first visit would be free and that they would speak to the doctor and asked me to also speak with the doctor when I came in. I took him in as soon as they opened (9:00 AM), and explained to the doctor and nurse about my financial situation, and told them I had no money. They looked at Cocoa, only to tell me that he was sick and was dehydrated, they said they could help and gave me a total price of 350.00, which was what I had exactly for rent. My rent is only 400.00 per month. They said they would need a deposit of at least 100.00 to start on him. I told them I would need to run to the bank and that I would be right back with it, and begged them to start on him. I left, went to the bank and came back, about an hours time. Once back, I asked if he was doing OK, and they told me they have not done anything, and that they were waiting on the 100.00. I told them to do what needed to be done to save him, because he was all I had. I even offered to sign the title over to my vehicle.

After I left, and about 1 hour later, they called and said he had diabetes, and pancreitis, and was in a state of keyacidosis. They said they had a good prognosis on his recovery, but I needed to bring in another 299.00 so they could start treatment. I explained to the nurse that the 350.00 I was going to give them was all I had left and that it was my rent. She told me that they couldn't do anything without money other than have him on a IV for the rest of the day. After hanging up, I called back and spoke to the doctor taking care of him, and asked if he was in a lot of pain and if it would be better if I would put him down. She told me that in her professional opinion, that she thought he would be OK if I could come up with the money they wanted, but the prognosis wasn't that good if I couldn't. She wrote me out a prescription for insulin, and special diabetic dog food, and told me to get him Pepcid AC, and that would help, and he should be OK. I again explained to her that I couldn't even buy what she had wrote out because they took all the money I had. Nothing else was said, other than that was all she could do.

When I picked Cocoa back up that evening and as soon as I got him home, he then couldn't walk on his back nor his front legs. I had to carry him outside and hold him up, just to use the bathroom. The next day, I went on the streets and begged for money to get his medicine. I was willing to do this for him, because he meant that much to me. I tried to give him a little bit of insulin, but it wasn't helping. I posted an ad on craigslist begging for someone to help him. I didn't know what to do. I called every place I could as far as Vet, rescue and shelters asking for help...everyone wanted money. That day, the nurse from Banfield called to see how Cocoa was doing. I told her that he couldn't walk and now he wasn't drinking. She said I could bring him back in, and they would look at him. I explained to her once again that I didn't have any money, but if they could look at him I would give them my vehicle. She told me she was sorry, and that there was nothing they could do, without money.

Three days latter, I was up all night watching Cocoa, restless, and vomiting what appeared to be dark blood. He just kept looking and starring at me. I made the decision that hurt me more than anything in this world. I cried and screamed and begged God for mercy. My heart was ripped from my chest and stomped and stomped on, and then ripped some more. I felt so lost.

I called OSU Vet Hospital at 5:00AM, and they said they would put him down at no cost to me, and that they would right it off. I called my brother, and went in with my boy. I can't even finish this, because it still hurts so much, and I'm bawling like a child again... needless to say, from the video, he dies.

I have sent e-mails after e-mail to the corporate Banfield with no response, other than a Internet coupon for 15.00 off my next visit, with no message attached... this hurt me even worse. I even told them on my last e-mail that they were to late responding, that he died. I sent prior e-mails begging them to intervene and help me.

I felt that Cocoa died in vain and it bothers me knowing that it was all about money. I understand that things in life aren't free, but when it comes down to a life or death situation... even for a beloved pet, that money could be set aside... I was willing to give them my vehicle which is worth a lot more than they were asking, but they turned me down. I tried everything... I tried posting items for sale to gain the money, which none sold, and even tried to get approved for the CareCredit, which I was denied also because of prior debt and bankruptcy. This was my baby... I would have given my life to save his. I was willing to become homeless and without means of transportation just to save him. I felt so alone and helpless. I'm not a bad guy and I've worked all my life, but like most, I lived pay to pay and didn't have extra to sustain me.

I vowed to Cocoa as he was dying in my arms and as I was screaming in pain...crying uncontrollably, that I would do something about him not getting the help he needed. It was all about money to everyone I spoke with. I wanted to start a cause to help raise money and bring awareness for those in need of medical care who were facing a life and death situation where the owner has fallen on hard times and can not afford to save the life of their pet, a part of their family.

I have since, teamed up with PetPromise here in Columbus, Ohio, and they have put up a donation called, Cocoa's Cause, to help people in a need, who otherwise would have their pets die, due to lack of medical care. Please help by adopting...or donating...even if it's just a dollar.

A dollar is not much and even as I am still unemployed I can find a dollar in change laying around. It would help no mater what it was, it would also be tax deductible.

I am asking on behalf of honoring my Cocoa that you would help. Please spread this letter to everyone and all you know. Help me stand in the gap for the ones who can't speak for themselves, and let's together help other animals in need. Please... let's do it for Cocoa!

Here is the tribute video I made on behalf of Cocoa: PLEASE WATCH:

Please, if you can't adopt, or offer a foster home, please consider donating to the Cocoa's Cause, to help save animals needing care to save their life. Click here to donate to "Cocoa's Cause":

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    • Fa
      fathermapple Aug 08, 2016
      This comment was posted by
      a verified customer
      Verified customer

      I am so sorry for your loss. I've had dogs--sometimes three at a time--my entire life. They are family members (including Harriet, the 14-year-old pug I have now). BUT, having read your post, I think you've lost perspective. You would be homeless to keep your dog alive? You would give up your car to pay for treatment for a dog (was the car even paid off)? Where are your priorities? You complain about the clinic not cutting you a break on their fees, but do you realize that the fees you DON'T pay will be paid by others in the form of raised costs of treatment? Banfield is not a nonprofit organization.
      Please don't think I'm being cruel, But I think you have issues beyond your complaint regarding Banfield Animal Hospital. I would recommend counseling. Call Southeast Mental Health Center and talk to someone (their fees are based on income, unlike Banfield) who can help. Best to you.

      -1 Votes
    • He
      henrir Apr 22, 2010

      Very sad. How is this Banfield's fault. No other vet would even help at all. A little insulin is not always the recommended dose and pets have to have it every day. It was afwful that you lost your job. It is terrible your pet got ill and died. I don't think it is Banfield's fault.

      0 Votes
    • Le
      LETesar87 Mar 20, 2010

      I am sorry for the situation you were in. But there are a lot of options for people that cannot afford treatment for dogs. You could have put him to sleep, most shelters will do this for you, or found a clinic that does accept payment plans, a lot of the smaller clinics will do this for you. Also, you can release your pet to Banfield, and they will care for them and find them a home. Or you could release them to many different places. Make sure your know your options, and know how costly a pet can be.

      -1 Votes
    • Sy
      sympathetictech Mar 15, 2010
      This comment was posted by
      a verified customer
      Verified customer

      I am truly sorry for your loss. Im sorry for all that you endured. I cant help but feel sorry for losing such a dear soul in such a sad way. Diabetes is a horrible expensive condition. I agree with the last two posts. You cant be mad at a doctor for writing a prescription that cant be paid for. Diabetes is expensive, I have many relatives that have the condition and it is a hardship when a pet needs an expensive drug. I have seen many clients euthanize because they could not pay to manage it. It is a horrible way to see a pet you love waste away. You can not be upset with the doctor or the clinic for the diagnostics. Medicine is expensive and the more lawsuits that come down on vets the harsher their protocols have to be to protect themselves. Just like in human medicine, the doctor can do everything right and at the end of the day there is nothing that can be done to help. I too have seen co-workers and my doctors cry over scenarios such as this. If a clinic were to eat the cost of every sad story that walked through the door they would not be able to afford to help anyone, even those who can afford to pay. Even the humane society turns people in need away due to running completely off donations and volunteers. There just isnt enough free money. It has nothing to do with being heartless or money grubing. Im sorry for your loss and I really feel for you. But at the same time I have cried over people yelling at me because I am evil for not helping them and I know the other side of things to. There is no magic wand to wave to make things better, and there is no pot of gold that I can give you to make debt go away.

      -1 Votes
    • Ph
      phorse Jan 26, 2010

      Msjayde, you failed to read that the commentor also contacted other clinics and humane shelters and they were also looking for money. Vet offices cannot operate on air because what is done in avet clinic is similar to a human hospital. People are dying everyday because health insurance denies payment for treatments. You don't see human doctors shelling out their money to help them, yet vets are sadistic if they play by the same rules.

      0 Votes
    • Sl
      slertzbe Jan 22, 2010

      I think that Cocoa's Cause sounds like an amazing thing. Despite the sad circumstances for your beloved pet, there is now another ounce of hope out there for another pet in need. I agree with others that Banfield cannot be blamed. They are bound by corporate orders and can only go as far as helping you with what money you have. It is sad to hear of your experience. Not all Banfields try to be greedy and lack compassion. I have worked at one for over 3 years now and I have never seen so much compassion from some of the doctors. I have seen multiple doctors dish out hundreds of dollars of their own money throughout each year to help clients pay for their pets treatments when they could not. I have seen the countless tears that fellow employees have shared in the back rooms over the heartbreak we see in some of our clients about their pets. Not ALL Banfields are the same.

      0 Votes
    • Ms
      msjayde Dec 15, 2009

      I applaude you for telling your story "nailedtothecross". Thank you for highlighting the lack of compassion Banfield showed in your time of need. I am sorry for your loss and know that with time the fond memories will come to the forefront of your mind and know that your Cocoa is in a better place with no pain.:)

      0 Votes
    • Ra
      rachel614 Nov 21, 2009

      it's always about money, but if you don't have the money, what do you expect? it takes me to give him meds, to put him on fluids, to have 2 seconds of a dr's attention. if you can't pay for something, how is it going to get done? vet clinics don't take titles to cars as payment for your visit. that's ridiuclous. sorry your pet died, but you can't blame it on banfield that you don't have money.

      0 Votes
    • Vi
      Virginia Hill Sep 09, 2009

      I'm sorry you're broke, but that's really not Banfield's fault or their problem. They aren't a charity. You probably should have euthanized the pet instead of letting him suffer. And, next time, maybe don't get a pet until you can afford one.

      1 Votes
    • Sp
      sparkleofthelostxray Mar 26, 2009

      I am so sorry about what happened to you. I am sitting here angry that Banfield ripped me off but crying for what they did to you. I have lost an animal but it was from old age (I knew it was coming) but never due to ignorance. Almost lost my 4 year old cat due to negligence (at Banfield). I know this can't help you bring back your pet but look up "Rainbow Bridge" online. While you may still hurt, reading this helps. You are in my thoughts.

      1 Votes


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