Banfield Pet Hospital reviews and complaints 1
View all 523 complaintsBanfield Pet Hospital - Customer service
On 09/13/2023 My dog Molly was diagnosed with valley fever. I purchased a 30-day supply of fluconazole that day from Dr. Robinson. On 10/25 I placed an order from Chewy for a 60-day supply. They, in turn, contracted Banfield to request a prescription. No response. They requested a 2nd time on 10/26. No response. On 10/31, they left 3 separate voicemails to fill the prescription. It is now 11/6 and still no response.
This is the worse customer service I have ever encountered. Clearly, they ignore their clients.
Obviously, I fired Dr. Robinson and will never do business with Banfield again or, PetSmart for that matter.
I would love to talk to corporate about this but, I doubt if they care either.
Mike Mendenhall
[protected]
11/7/23 Issue resolved.
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