Banfield Pet Hospital – Office Visit

I took my son's dog Lucha for a removal of a Hematoma, on 3/26/2024. A couple of days after my son was called by Banfield to schedule an appointment. So an appointment was scheduled for 4/2/2024. Upon my arrival, I found out they wanted me to drop Lucha off. I questioned why would I drop her off and what was the purpose of the office visit. I was told they didn't know why. The drop off turned into a office visit, but still did not know why. Lucha surgery was performed a week ago and is still taking antibiotics. It will take about a month before, we find out if the Hematoma returns. So in reality there was no reason for the office visit yet. Upon checking out, I was charged $71.95. And still no answer as to why Banfield would call and request us to schedule an appointment for Lucha. I also asked if the Hematoma returned would I be charged again for an office visit, and I was told Yes. I am totally confused as to why Banfield would call, and request us to schedule an office visit. And not know why. A follow up visit would makes sense, if it was scheduled a month after surgery.