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Butler Creek Animal Hospital
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Butler Creek Animal Hospital
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3.0 2 Reviews

Butler Creek Animal Hospital Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While Butler Creek Animal Hospital has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Butler Creek Animal Hospital reviews & complaints 2

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J
6:02 pm EST

Butler Creek Animal Hospital Used $1000 over what I requested

Yes, my dog is alive and I am grateful for that, however the total bill came out to around 2900 dollars for 4 days. I was told initially it would avg. $400 a day. Which I couldnt even afford, as I am a new business owner. After asking several family members my brother agreed to run his credit for the care credit card. He was approved for $2500. My wife gave them specific instructions to not go over $1500 and to call us for approval if over that amount. We received a call on day 4 saying that we were tapped out. Then a few hours later by some miracle a woman at the vet donated $400 to cover the 4th day. Also the lady that we bought the dog from called and donated $50. So after all this I went to pick up my dog Atlas, I was told I owed upfront $55 which is fine, when I asked the total cost of the visit it totaled over $3000 dollars. The lack of responsibility at this vet is incredible they simply pass the torch to each other until YOUR all fizzled out. They knew credit wise what we were approved for and simply took us for it all. I only made this review, because I feel helpless to do anything else and I would want someone to have warned me. I have a wife and 2 children. We live on a budget like most, $400 a day was expensive, but everyday cost more than that. No surgery, no blood transfusions and no way to account for all the charges. Be warned- this place will drain your wallet, words are meaningless. Money is all that matters here. 01-26-2016.

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ComplaintsBoard
J
10:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Butler Creek Animal Hospital Failure to Refund Monies

Newly adopted dog was taken to Butler Creen Animal Hospital for an exam and to complete the Humane Society paperwork. Dog was given a rabies shot that was not required. Information verifying that she was spayed was not sent to the Humane Society as required. Dog was there for a week of kennel services. Dog was not given blankets provided or treats. When I called to complain about the kenneling, I was told the Humane Society paperwork was still in the file since August and not sent. I was alos told that the dog was given a rbies shot she did not need. I was offer a free day of kennel services and a refund of $15 for the rabies. I requested that the $15 be sent to me and the $21 for the day of free kenneling. That was Feb 1 and I have yet to receive a response.
The dog now has a new vet, but I have yet to receive my money.

Read full review of Butler Creek Animal Hospital and 2 comments
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U
UPDATE - Butler Creek Fail
Acworth, US
Oct 10, 2009 11:26 am EDT

UPDATE - RE: Butler Creek - FAIL

Since I posted the above comments last night, I have spoken to the owner of Butler Creek Animal Hospital, Tommy Thompson, this morning. He was very honest, compassionate and understanding of the situation and offered his utmost apologies. While he did convey to me that this particular drug at that dosage was not life threatening, he understands that had this been another drug, the outcome may have had disastrous results. He has promised to refund us IN FULL, retrain his staff, and put extra procedures into place to insure this will not happen again. I have also received an apology from the manager this morning which I very much appreciate. I have never had a problem with Butler Creek Animal Hospital, its doctors, or its staff in the past with the care of our pets. I also very much appreciate Dr. Padgett's honesty of the mistake of the staff member who filled the prescription medication and her excellent care for our cat.
In closing, I feel this was an isolated incident that has been satisfactorily resolved and am pleased to put this matter to rest.

B
B
Butler Creek - FAIL
Acworth, US
Oct 09, 2009 8:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Our 9 year old cat was brought in with vomiting and weakness early this week. After extensive testing (and over $500) we were told she had urinary tract infection. She was sent home with antibiotics and painkillers (Buprenex - which is like morphine). We gave her first dose at bedtime that night and the next morning another dose. When I called to inquire why the instructions said to give every 12 hours yet there was only enough for 2 doses, I was told to bring her in IMMEDIATELY! I raced her over where the doctor said she should be fine but they wanted to keep her a few hours for observation. The doctor had prescribed .15 ml to be given every 12 hours, but the tech had typed .5ml on the instructions and had even marked the vile at the .5 ml mark. This is a significantly HIGHER dosage. The doctor and the office manager both admitted to the tech's mistake and apologized. The manager called back this evening and only offered refund to the Buprenex quoting that was due to it not lasting long enough (what?). My concern is that this was gross negligence that never should have happened and could have caused respiratory depression possibly resulting in death. I feel we are due a partial to complete refund as we trusted them with the health, safety, and well being of our beloved pet and they made what could have been a fatal error. They are downplaying this 'mistake' as though, oh well, she's fine, so, no more we can or will do for you. I am afraid there may be another incidence such as this down the road and the next furry family member will not be so lucky. I am also writing to the BBB, the AVMB, the GA Board of Veterinary Medicine and passing the word through the community. There is never room for such careless mistakes in the medical field.

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770-529-7277 678.238.0700

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