Replied
Hi money was taken out of my account on the 18th October 2024 the sum of £158.90 however I have still not received my coat .My name is Mark Steel 20 Lynmouth Road Norton Stockton on Tees TS20 1QA United Kingdom. My email address is [protected]@hotmail.co.uk Mobile +[protected] .Can someone contact me preferably by email and update me on where my jacket is.
Regards
Mark Steel
Desired outcome: Supply me with my Jacket or refund of my money
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Thank you for posting your feedback here!
We sincerely apologize for the inconvenience you’ve experienced with your order. After reviewing your account, we can confirm that your order has already arrived and was delivered to the address provided. Additionally, we see that you have acknowledged the receipt of your product via email.
We understand how frustrating this situation must be, and we truly regret any confusion or inconvenience. If there are any specific issues regarding the condition of the product or delivery, please let us know by sending us an email at support@baerskintactical.com so we can assist further.
Again, we apologize for any confusion or delay you have faced, and thank you for your understanding.
Best,
Stephanie
Issue now resolved thank you for your cooperation
Mark
1 comments
It’s frustrating when payments are made but orders aren’t received. Reach out to BAERSkin’s customer service directly, providing your order details, payment date, and personal information for reference. Request an update on your coat's status and emphasize your preference for communication via email. Keeping a record of your correspondence will help ensure a prompt response.
Hi K.,
We appreciate your concern. We would like to let you know that the customer in question has already received their order, and we have confirmation of delivery. We strive to provide a smooth experience for all our customers and are here to help resolve any concerns.
Best,
Stephanie