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4.3 1170 Reviews

Badoo Complaints Summary

375 Resolved
204 Unresolved
Our verdict: With a good resolution rate, Badoo generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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8:21 am EDT
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Badoo online dating service

I received and email notification that me Paypal account was charged for a lifetime subscription of $159. I contacted Badoo support right way about me not requesting or approve the transaction and they should cancel the subscription and send me a refund. They cancel the subscription immediately but refuse to send me a refund. i cannot afford to pay for that. I need my refund...i will follow this up until my refund is sent...I'm contacting a lawyer about this today...I read other people comment about thesame issues and i believe its time they stop ripping people off.

There was a time they was charging $2 per day for a whole week and i had to email them to cancel it.

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Update by Frankonero
Oct 10, 2019 8:42 am EDT

I just clearly read this under badoo terms and condition agreement.

Once you have paid for any premium services, you have the right to cancel and be reimbursed for all payments received within 14 days. If you wish to cancel please let us know via Feedback Page. Please note that if you choose to download any of the Content which forms part of any paid for service within the 14 day period, you may lose this right. After the 14 days have expired, the paid for services are non-refundable.

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NikolaiS
, US
Nov 16, 2019 1:25 pm EST
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The same situation. Badoo billed me $25 for the premium account via PayPal without my consent. No prompts, not showing the price, nothing.

I used Badoo website 4 years ago. Paid for the premium via PayPal, used it for a while and then cancelled. Everything is ok.

A day ago installed Badoo app from Google Play. Logged into my account, checked my profile. And - surprise! - instantly got a notification from PayPal. Badoo charged me $25 automatically just when I opened the app. I had a witness that stared at my phone screen right when I installed the app, started browsing it and got billed. So I just know that Badoo did not show me the price, did not ask me to confirm or somehow inform me about an upcoming charge.

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6:07 am EDT

Badoo taking money without my consent... very naughty and misleading

Ok just spoke to my bank's fraud team and they tell me badoo have been taking money from my bank account fraudulently... Taking £2.09 every few days since AUGUST 2019! How sneaky is badoo?! I how do i go about claiming this back if anyone can help... I will seek to go as far as possible to get my money back and i will also tell my 10, 000 facebook followers never to use your theiving service if i do not get this fixed up. Badoo... Where you at?

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9:45 am EDT
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Badoo ripped off on the app

This is an OFFICIAL COMPLAINT

I've been scammed for my money by the Badoo app. I only confirmed payment for a 1 month subscription however it has taken multiple payments from me that I was not made aware of! I simply payed for what presented itself as a month subscription then made a few transactions with the credits it gives you, however these did not involve ANY other purchases! I would like a refund as soon as possible please as this is not something I can afford.

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5:52 am EDT
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Badoo unauthorized credit card charges

This app has taken £71.95 out of my account without me hardly using it since the beginning of September 2019.
Unlike other apps which prompt you for payment for services, Badoo will give you premium services without making it obvious it is taking money from you.

The credits automatically top up when you reach under 200 credits, something I didn't sign up for or was conveniently not made aware of.I guess a lot of people will be caught out by this trick.

To make matters worse, the site doesn't really work.Most of the profiles are fake or spam.

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10:55 am EDT
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Badoo badoo

I have recently joined Badoo and have tried to log on and my account has been blocked. I have no idea what I have done as used it for two days for the purpose required I logged on using my email [protected]@gmail.com. It is ridiculous this is the second time I have been blocked for no reason. I know has caused me to be blocked the mother of my child who keeps showing up on my account and I block her not interested in it and have moved on. Please re activate my account so I can find love.

Many thanks

Paul Willson

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8:06 am EDT
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Badoo blocked without cause.

Good morning!
When I first made my badoo account I have had a few people harassing me and trying to scam me. When I told the person who was harassing to leave me and that I was going to report them. He got mad and reported my page. I was wonder there was anyways this problem can be fix because although I had some issues with this app I still enjoy being on the app. You can reach me at +[protected] or [protected]@gmail.com

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10:06 am EDT
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Badoo blocked my account

I was blocked on my account for no explanation as to why and there isn't a human to call or email. Every time I report a issue, I just keep getting the same automatic messages response saying my account has been blocked for these reasons.
Non of which I think are valid to me. I've been using this app for years now and never have I had an issue like this before. It's really frustrating as I can't get back in contact with people I've been talking to.
Sort it out Badoo please.

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10:05 am EDT
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Badoo account blocked

I have been using badoo for years now. Suddenly they blocked my account and won't exactly say why. How do I reopen my account? I don't do anything that nobidy else does in there. Why am I being punished? And why after all these years? I haven't met very many people on their site so if they choose not to unblock me, I guess I can't stop them. Though it makes no sense.

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11:22 am EDT
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Badoo account blocked for no reason

I was talking to a man and suddenly I got a message saying I was blocked. I had dine something wrong. I know I did not do anything wrong. Now I am going to lose out in a great guy. Thanks for nothing badoo.

Men sent me dick pictures. But I wouldn't send any to them. Why did I get blocked? I need it open my account back up please. What kind of dating app would do that?

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10:14 am EDT
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Badoo sexual harassment

I was being bombarded by somebody's genitalia pictures and when I told him that I wouldn't return the favour he began to get upset. I told him that my pictures are not free, that I don't just give myself away. He reported me. This is how I deal with unsolicited pics. Also the app won't let me use my fb to log in. Says I'm not old enough ? I would like to continue to chat with my new friends please.

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12:58 am EDT
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Badoo unauthorised payment of lifetime subscription.

So I'm sitting last week and an email comes through. Congratulations you have lifetime subscription "free" to Badoo. Instantly something didn't feel right as I wasn't even on badoo as I very very rarely am.
I goes straight into my bank and followed my intuition, and there it was £119 sitting waiting to be took out my account, I directly contacts by email as this is some kind of mistake which should be sorted out straight away, no it wasn't, I have not went anywhere near it since as I am sickened by this blatant theft. I will not be giving up on this as there should also be a 14 day cooling off period. Which shouldn't even apply to me as I never authorised any payment as I'm not interested in the slightest.
Trust me I will not be giving up. You really don't want a disgusting, untrustworthy, deceitful, blatant thieves etc name about yourselves. Because that's the way it's heading.
I want my money back, I will not give up, I have morals of what's right and what's wrong, clearly you don't. I will take this all the way, I'm not getting robbed. This is my payment screen I have been completely shut out, there is no options now with subscriptions or my details. It's shocking.

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Update by Wull
Sep 18, 2019 1:52 am EDT

That screen has just appeared over the last week. When I got robbed for £119. Disgusting.

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11:15 am EDT
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Badoo badoo premium

I accidentally purchased a lifetime subscription to Badoo premium for about 140$ CAD. I only meant to buy it for a month. I really cannot afford this. I have been trying to get in touch with customer support but I haven't had any answers yet. I really need this money to make ends meet and pay my bills. Can I be refunded the difference and charged for just one month please. I really cannot afford this.

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12:33 pm EDT
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Badoo premium subscription

I impulsively bought a lifetime subscription to Badoo premium services for £120.

I wrongly thought that this very high outlay would cover all potential costs of using Badoo. However, I quickly found out that Badoo expected ms to fork out even more for 'credits' to contact other people.

When after a couple of days I asked for a partial refund this was flatly refused by Badoo.

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Update by Midster
Sep 11, 2019 12:59 pm EDT

UK and European law gives 14 days to cancel membership and be refunded. Why does Badoo not know about / comply with this?

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1:48 am EDT
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Badoo services

Never ever use the Badoo. Do not even download this app on your phone ever. Badoo did unauthorizedly charged the credit card $131 dollars after I just downloaded their app on my smartphone! After I report the problem to support team about 4 times they just didn't even reply to my queries. It's online rubbers, criminals and cheaters! New Zealand bank cannot do anything against od this rubbery company. They rubbed several millions of ppl across the globe. I run an online business and I know a lot about. I personally will never use the Badoo

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10:44 pm EDT
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Badoo unauthorised purchase of lifetime premium

So I had decided to buy some credits and that went well and all after I used my credit card details. However, the next day I opened the app it seemingly purchased lfietime premium on its own and I was left with $169.99 taken out of my bank account. I've spoken with the support team and they keep stating they can't refund it. After I challenged them about their terms and conditions they stopped replying. This is absolutely untolerable.

Relevant pictures and documents are attached.

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Update by Billyt2
Sep 10, 2019 4:10 am EDT

Update, after some exchange of messages I got refunded my money. :)

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5:39 pm EDT
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Badoo being blocked because of age

I started using Badoo dating services two days ago and met people who seemed genuine and others who didn't.
There was a particularly nice guy I started chatting with and in order to get to know just how genuine he is, I tested his response by claiming not to be 18 yet and he passed.
However, this got my account terminated and I would like to know how do I get my account back?

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7:40 pm EDT
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Badoo being blocked on badoo

It has been playing on my mind a lot recently as to why my account on badoo was blocked, I had been using badoo for quite some time and never changed to how I used it. Then all of a sudden I have been blocked. I have reported this many times and all I get back is you have breached one of the regulations. I would like to know which regulation I have breached and show me evidence.

Many thanks

Mel Wilson

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Update by Mel Wilson
Aug 26, 2019 8:50 am EDT

I have been using Badoo for quite sometime and have thought it has been the best one out of all dating sites I have used in the past. I have never changed the way I have used but for some reason I have been blocked on my account saying I have breached one of the regulations but not been told which one or any other information on this. Its really annoying as i am not a bad person or fake, I am just trying to find someone that can make me happy. I wish someone would look into this for me and tell me what has happened and evidence for this.

Many thanks

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10:05 am EDT
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Badoo my account has been blocked because I questioned how much they are charging me

I contacted Badoo to ask why I was getting charged £32.99 to but 2750 Badoo credits while my friends on there were buying the same credit at £14.99 I got a reply back saying prices change according to age groups etc... which is age discrimination. So when I replied back saying I will be contacting trading standards as I have a subscription/membership which I have paid for until November. Means they cut me off and have taken my money I tried to reply again to say either reactivate my account or refund me the money and now I see they have blocked my email which I find very unprofessional from a company/organisation of this size. I will be taking the matter further with trading standards and social media to show other people how Badoo operates. I hope they will come to their senses and refund me or activate my account again if not it will not be the end of this matter.

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5:31 pm EDT
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Badoo Someone's using my identity

I just found out that two profiles have been created using my photo. This is identity theft and I want both the accounts to be taken down and permanently blocked down. Trace whoever misused my name and account and let me know I'll file legal action.

This is absolute [censored] someone named kruthi her number : +91 99402 57588

I want her to take down my account and stop misusing my account again.

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1:26 pm EDT
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Badoo account blocking

My email is [protected]@gmail.com. I have been on badoo for quite awhile. My account got blocked because they said I was using it as a couple. No I was not. I am in individual person. My account is for my own personal use. Just because I'm bisexual and expressed a fantasy of having a threesome doesn't mean you have the right to discriminate against my sexual preferances. My account needs to be unblocked. I have lost touch with many friends I've made in here due to this issue and am fairly angry about it. If the individuals that made the complaints don't like me then let them block me themselves. I have felt free to block many users.

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Badoo Customer Reviews Overview

Badoo is a dating-focused social network that offers a platform for users to meet new people. With a user base that spans across the world, Badoo provides features such as chat, photo and video sharing, and instant messaging. Users can create profiles, connect with others based on location, and use search functions to find individuals who share similar interests. The service is accessible via their website and mobile applications, catering to a diverse audience seeking social connections and potential dating opportunities.

Badoo In-depth Review

User Interface and Design:

The website layout and navigation of Badoo are user-friendly and intuitive. The design is visually appealing, with a modern and clean aesthetic. Users can easily navigate through different sections and features, making it easy to find what they are looking for.

Registration and Profile Creation:

The sign-up process for Badoo is simple and straightforward. Users are required to provide basic information such as their name, email address, and date of birth. Profile customization options are extensive, allowing users to add photos, write a bio, and specify their interests and preferences. Privacy settings are available, giving users control over who can view their profile and personal information.

Matching and Search Functionality:

Badoo's matching algorithm provides accurate and relevant suggested matches based on users' preferences and interests. The advanced search options and filters allow users to narrow down their search criteria to find compatible matches. The compatibility algorithms take into account various factors to ensure better matching results.

Communication and Messaging:

Badoo offers a variety of messaging features and options for users to connect with each other. Users can send messages, emojis, and virtual gifts to express their interest. The platform also provides chat rooms and forums for users to engage in group discussions. Additionally, Badoo offers video call and voice chat capabilities for more interactive communication.

Membership and Pricing:

Badoo offers both free and premium membership options. Free members have access to basic features, while premium members enjoy additional benefits such as advanced search filters and unlimited messaging. Pricing plans for premium membership are available at affordable rates, and the platform accepts various payment methods for convenience.

Safety and Security:

Badoo implements verification processes for user profiles to ensure authenticity. Users can report and block individuals displaying inappropriate behavior, and the platform takes swift action against such accounts. Measures are in place to prevent scams and fake profiles, providing a safer environment for users.

Mobile App Experience:

Badoo offers a mobile app that is available for both iOS and Android devices. The app provides the same functionality as the website, allowing users to access their accounts and use the features on the go. User reviews and ratings on app stores are generally positive, highlighting the app's usability and performance. The app is synchronized with the website, ensuring compatibility and seamless transition between devices.

Community and Social Features:

Badoo has a vibrant and engaged user community. Users can engage in various social networking elements, such as liking and commenting on each other's profiles. The platform also offers virtual gifts that users can send to express their appreciation. Badoo organizes events and meetups, providing opportunities for users to connect in person.

Success Stories and Testimonials:

Badoo has numerous success stories of real-life matches and relationships. Satisfied users have shared their testimonials, highlighting the platform's effectiveness in finding compatible partners. The platform also provides statistics and data on its success rate, giving users confidence in its capabilities.

Customer Support and Assistance:

Badoo offers reliable customer support that is available and responsive. Users can contact support through various channels, including email and live chat. The platform also provides a comprehensive help center and FAQ section for self-assistance, addressing common queries and concerns.

Overall User Experience:

Users generally report high satisfaction with their experience on Badoo. The platform stands out compared to other similar platforms due to its user-friendly interface, extensive features, and active community. Recommendations for improvement include enhancing the matching algorithm and providing more personalized suggestions based on user preferences.

Pros and Cons:

Key advantages of Badoo include its user-friendly interface, extensive profile customization options, and a vibrant user community. Limitations to consider include occasional fake profiles and the need for further improvement in the matching algorithm. Unique features of Badoo include its virtual gifts and the organization of events and meetups, fostering a sense of community among users.

How to file a complaint about Badoo?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Badoo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Badoo. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Badoo on ComplaintsBoard.com.

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