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Badoo review: badoo premium service 1

S
Author of the review
11:11 am EST
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I paid £79.99 for Lifetime Badoo Premium on the 12th of November 2019.
See evidence attached.

If I try to use the Premium service the App demands that I repeat the payment.

I have complained many times via the recommended channel in the App badoo.com/feedback.

The only response I got was an Email asking me to rate the quality of their solution.
Even though no solution was ever offered.

This looks like either incompetence, some misunderstanding or blatant fraud.

I require the service I have paid for or a full refund.

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Nov 28, 2019 12:02 pm EST
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Hi Stuart,

Thanks for bringing these issues to light!

We're so sorry to see that you didn't receive a response from our team via email. However, since you received the email to rate our response, a reply was indeed sent to you. Perhaps it has been filtered into your spam folder? Either way, you're welcome to reach out to us via Facebook or Twitter if this is more convenient for you, simply search for @BadooHelp and a member of our team will look into this right away.

After reviewing the images you've attached to your review, we believe the issue has occurred because you've purchased the service via iTunes. When you make a purchase using this method, your iTunes account email address should be the same email you used to register on Badoo. If it's not and you have registered with your iTunes email address in the past, your purchase would be associated with that profile or a profile you've previously deleted.

That said, this is just an assumption based on the information in your review and we'll be happy to look into this further and fix the problem so you can begin enjoying your Badoo Premium membership as soon as possible.

Hope to hear from you soon,
BadooHelp
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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1 comments
A
A
Alexander312
, US
Dec 03, 2019 3:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I didn't know why Badoo block me and what can I do to unblock it
sirlati1@gmail.com

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