A&W Restaurants review: Employee Triston B made order substitution and upcharged my 80 year old mother.

My 80 year old mother visited the A&W restaurant in Park Rapids, MN, as she had done for the last 40+ years.  Since my father passed away, Mom oftentimes orders her meals to go so she  does not have to eat alone.   Mom ordered a chicken slider, cheese curds and a small rootbeer float.  The employee, Triston B, who took her  order #AABB9NH6ACAU on 3/3/26 at 2:08:13 did not inform my mother this location no longer offers the chicken slider and instead billed her for a single HBC tender, Chz Curds and a Reg RB Float.   When Mom received her order in a bad, she when to open it up and the male employee snapped at her stating there was no need to check as everything was included.   Mom checked and discovered there was no bun  or  pickle and the rude male snapped at her and told her they don't make them anymore.   Mom drive home and found that the chicken strip was  filled  with grizzle and could not be eaten and the cheese  curds  were also the worst she has ever had there.   She  called today, 3/4/26 and spoke with a manager who listened and  told her there was nothing she could do about it as.   She was not rude, but did not seem to care that my family had been visiting their restaurant  for  the  last 40+ years and this was the first problem ever.    The is not how to treat senior citizens.