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CB Vehicle Rental and Leasing Avis Don't trust, verify!
Avis

Avis review: Don't trust, verify!

A
Author of the review
9:48 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My recent experience with Avis is a clear case of why you can never let your guard down.

Despite having an agreed-upon reservation time, I was left waiting for an hour before being assigned a vehicle. When I finally got the keys, to my frustration, the car's fuel tank was completely empty, forcing an immediate, unplanned stop at a gas station before I could even begin my trip.

The most aggravating part came after return because I was hit with a $135 Fuel Service Fee. It was an incorrect charge that felt like a betrayal after the initial hassles.

To their credit, after I filed a detailed complaint and provided my well-documented time-stamped pictures of the full fuel gauge and receipt, Avis did the right thing and withdrew the fee.

Final Verdict: You can use Avis, but my experience shows that trust is not something you can afford to grant them. Verify everything at pickup and return. Take pictures and keep all your receipts. Without my evidence, I would have been out a significant amount of money for their mistake.

Recommendation: Don't Trust, Verify!

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  1. Avis Contacts

  2. Avis phone numbers
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    20%
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    Manager
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    More phone numbers
  3. Avis emails
  4. Avis address
    Six Sylvan Way, Parsippany, New Jersey, 07054, United States
  5. Avis social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 13, 2025
  7. View all Avis contacts
Avis Category
Avis is ranked 8 among 110 companies in the Vehicle Rental and Leasing category
#06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis #09 Budget Rent A Car Budget Rent A Car #10 CarTrawler CarTrawler
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