Avas Flowers – Page 6

Ordered flowers for my 94 year old grandmother. I am currently on the phone with a suppossed representative from Ava's who 1)will not tell me what city and state she is. Flat out refuses to..Why if they are an "honest company?" 2)cannot tell me why I never received an email confirmation of either my purchase or when the delivery did not get made. 3)tried to make an excuse about it being "very busy" with the holiday, 4)will not tell me that she will refund my money to my credit card that was charged right away and 5) began scolding me and telling me that I needed to lower my voice when I became upset as she continued on with her alternative attempts to "resolve" the issue other than saying yes to giving me my money back!

As I was writing this, I suddenly received a message that I was "receiving a full refund to my credit card." We'll see if that actually happens because if it doesn't, I won't leave them alone and there will be legal consequences. Thieves and liars will not be tolerated. We are hard-working people that will not stand for this. The better business bureau will be contacted, etc. Get ready, Ava's! Better give my money back!

Don't bother responding. Not interested. My money better just be in my account soon!

On Friday May 6, 2022, my daughter had surgery on her back in a hospital in Macon Georgia. I looked up florists for the area since I live in NC. Ava's Flowers came up in my search as "Number 1 Florist in Macon GA" so I decided to use them. I was not aware of the $25 dollar service fee until my credit card was already charged. The flowers never arrived and now my daughter is home. I have tried the [protected] number to speak with someone to no avail. I also found the [protected] and again, you cannot speak with a customer service person and it simply hangs up on you. This is a very frustrating situation because I am on a fixed income and a simple $42 purchase turned into an $80 dollar order. I would like a full refund! Order number #9301000. my cell is [protected] and my name is Pamela Barton.

I ordered mothers day flowers from you on friday. You cancel my order at 215pm the day of mothers day. This is unacceptable. This mother who is in her 90s will not recieve flowers on maybe her last mothers day alive. I am so upset we do not live near her. We trusted your business... You give me the excuse you ran out of flowers... I placed my order with you on friday... This should never of happened.

You never called me personally... You sent me an email. Unacceptable.

This is mothers day a special day to celebrate... I hope your mother got her flowers... As for mine did not recieve any flowers.

My order was 9292815

I greg Benson placed this order on 4/20/22, with selected delivery dates of 5/6 or 5/7 as per my order agreement with Avas Flowers. You mentioned a third party as the deliverer of my product, this is an agreement between Avas Flowers and the third party. My contract is with you Avas Flowers. Your system just presented to me during my online search of my product, that the delivery date is 5/7 or 5/10, this is unacceptable. Your site mentioned COVID, please we know this is not an issue on 5/7/22, mask mandate has been mitigated greatly.

I will be very upset should my wife's order isn't delivered by 7pm tonight 5/7/22 as originally promised.

Greg Benson

[protected]

This company is a total scam rip-off artist. There are all 1-star reviews of their product with horrible pictures. My GodMother didn't even receive the arrangement I sent her (maybe a good thing) after seeing the bad pictures. But I was still charged over $100 for something that was never even delivered!? This place needs to be removed from the internet so that more people don't waste their money on flowers that will A.-Not be delivered or B-Will be delivered but not what you ordered and will look terrible anyway.

I ordered flowers to be delivered to my ailing mother-in-law for a delivery 4/25.

No confirmation of delivery and called a day later and was told many times "we are sorry' they will be delivered 4/26 and offered a $10 discount. Was told they would confirm delivery and call me back but nothing from them

Called again and a different customer service person who no doubt was working from home as I could hear children crying in back ground.

The person looked up my order and once again I got an apology and she would contact the florist. No answer from the florist and the customer service said she would send a an email to the florist and confirm delivery for today.

This is exactly what the customer service person told me the day before.

I advised to cancel the order and waited another 10 minutes on the phone before I was told the order was cancelled.

Would never use this company as poor service all around.

They advertise as being local florist 'everywhere' but in reality are only order takers and do a poor job at that as well.

I had not seen my Daughter in 2 years and wanted to send her Flowers, the Order Nr. with Avas Flowers was 9215815 but she never received them, she called the company and was told, that they refund the whole Amount of $ 97.03,( after it was then cancelld,) they also told her that they will give also $ 10,--Dollars off. They gave me a Refund Confirmation Code [protected], but when I called my Credit-Card Company, they told me, that only $ 10,-- was credited, so they still owe me $ 87.03 Please let me know what happen

Mrs. Guzman

I ordered Her Majesty Bouquet in Large with Balloon for my daughter's birthday and requested delivery 10-11 AM as she would not be available later. Salesperson ensured me of everything and I placed order for $110. This flower arrangement cannot be called Her Majesty Bouquet as it has no resemblance to the picture. This was a horrific assortment of half-dead wilted flowers. Plus delivery was done 8 hours later than originally requested. This is a horrible experience and I absolutely will not order ever again and will never recommend this company to anyone. I'm attaching advertised picture along with what my daughter received.

I'm filing complaint as I am expecting a full refund. nd this unaccepted service must be immediately stopped.

I wanted to send an Easter arrangement to my 86 year old aunt in Virginia. I searched for a local florist and chose Ava’s Flowers based on Yelp reviews.

I ordered a basket of spring flowering bulbs. The description stated that they could arrive in bud form which was great.

Firstly they offered free delivery with a code. When I got to the checkout there was no delivery fee but rather a “service fee” of $20 and change! Please! I did not just fall off a cabbage truck.

The product that arrived was a basket of 4-5 houseplants with 2 pastel plastic eggs stuck in the basket.

Now my aunt is a very gracious and sentimental woman and said they were lovely. When you give her anything she holds on to it because of whom it came from.

I tried to make a complaint on their customer service website. I tried 3 times. Each time when I hit submit it would not get submitted.

Monday I called them. Spoke to someone who I think was called Irina. She immediately offered to send the correct basket. I did not ask for this. She had no idea what actually was sent. I agreed to her sending the basket I ordered. She said it would arrive that day.

Later that day I received a voicemail stating that the basket would be delivered on Tuesday and that they wanted the original basket back! I couldn’t envision the look on my aunt’s face!

Then I received an email stating that I URGENTLY needed to call them. I did. Now I am speaking to Jocelyn? who clearly has no idea why I’m calling. I explain the entire situation to her and got cut off. I call back and am now speaking to Mary who once again has no idea why I’m calling. Again I explain the situation to her. I told her I would not allow the first basket to be taken away from my aunt. She said she had sent a message to the « florist who would be making and delivering the basket » not to take the original basket back and was waiting for a response. She said she would let me know what the response was.

Tuesday……no response and no delivery! Are you kidding me?

I originally expected some sort of refund but I was willing to have them deliver the correct basket in place of it. Now I want a refund!

I am livid!

Find another florist for sending flowers! This is a never-ending nightmare!

I ordered a bouquet medium size with a baby boy theme, blue bow and it's a boy on line 4-11-22 for deivery 4-12-22. cost of 59.99 but taxes, delvery and service fee equaled 105.75. What was delivered was half of the flowers seen in the photo and smiley baloon. Nothing to do with a baby boy. The service references their substitution policy on fresh flowers. I understand what is not available, but substitute enough volume and at least include a blue bow. This service is a scam. I personally would like to only pay for what I thought it was worth. No great than $60.00 fees included.

I called the company and they only refunded $20.00. This bouquet is not worth$102.00.

The first photo is what I ordered. The second is what was received.

ordered flowers for my mom for her birthday. she lives 5 hours from me. when i went to visit her, what was left from the arrangement was small. Flowers from walmart would be larger for much less. Arrangement was $50, delivery $25 and then taxes cost close to $100. Someone called in regards to the order and since complaint was over the policy date, they offered a $15 credit. I told them this was the 3rd time having issues and i am done dealing with avas, keep the $15.

I had ask for a flower arrangement of a Easter Lilly surrounded by a lot of color. It included two balloons. The lady asked for the name on the card that it was being sent to, three times I repeated Ron And Pam Ferreira, yet it was sent to Ron and Tam Ferreira. It was suppose to include two helium balloons,, only one was sent. The arrangement was a bunch of colorful flowers with a few white individual lilly's mixed in. The question of costs I was not concerned about. I did not think the arrangement was worth the $ 133.88 it costs me. This is my first experience with you people and I am very disappointed how it all turned out.

Ronald Ferreira Sr. P.O.Box 2303, Oak Bluffs, Mass. [protected]

I placed an order with this company that was accepted to be delivered on my requested date. I then received a further email stating that the delivery would be made 2 days later which I was NOT happy about as this was for my sisters birthday. This company are NOT contactable! It is an utter disgrace that they have a telephone number that is impossible to get through on & NO-ONE reply's to emails. If I had known this in advance I would NOT have placed an order with this company. They did not provide the service that I paid hard earned money for & when they finally made the delivery it was incomplete! I ordered a balloon to be delivered with the flowers but that was not sent. I am so very angry that in this day & age of ease of contact that this company make themselves uncontactable. I wish that I had read the reviews about them online & I would most definately NOT used them. The only form of contact is an automatic set of questions which obviously do not all apply, everything is automated & the company do not appear to follow up on anything! I am so very angry & upset that companies get away with such disgraceful behaviour & appear to be completely unaccountable. Please make this company accountable for its actions.

I placed an order on March 24 to be delivered on march 25th for my best friend. It was her birthday, and she had just lost her 27 year old Son.

I tried to call the phone number on the 25th to explain the situation. couldn't get through.

I tried to email...but there is NO OPTION to just send a written email.

When I ordered, it also didn't take the code...and I was charged $29.00 service fee plus the delivery. When I tried to call the company the next day, nobody would answer the phone.

I went on the website, and clicked on the tab "THERE'S A PROBLEM WITH MY ORDER", and filled in my order number and phone number, and email. I got 19 responses of "do not reply to this email"...thinking someone would call me, or email me...I have waited over a week, for a response, and now they tell me its been too long.

as you can see by the pictures below...the one on the left is the one delivered, and the one on the right is the one ordered. They look NOTHING alike. I spent $97.00 for a bouquet that looks like a 10 year old threw it in a vase, for $20.00

I ordered flowers for my mom's birthday from the shop in Palmdale California on 3/30/2022. I ordered the large Enchanted Kiss Bouquet and paid $124.47. As you can see from photos below, it's not what I ordered. I've been using this flower shop for years and its disappointing to see that this is the type of product that is now being delivered. Never again!

This store is absolutely terrible. They made me cancel a previous order because they would match the price. They quoted the price after i explained what i wanted. I canceled the order. Spent 25 min putting my order together and just as they were about to charge me they added on a 15-dollar customization fee - I HAD ONLY AGREED TO PROCEED BECAUSE THEY MATCHED MY ORIGINAL PRICE WHEN I GAVE THEM DETAILS OF THE ORDER. This is their business model - make you spend 30 min putting your order in only to hike the price before you pay. DISGUSTING practice and terrible place. I pleaded for them to honor the original price since they asked, I cancel the order and she said no and re-read some stupid script that she left me informed the entire way through WHEN SHE DIDNT

I ordered flowers and a bear with balloons, in January... for delivery on March 22nd.

Last month, February, they sent me notices that it had been delivered... even though the delivery was not due yet!

Today, they delivered the bear and balloons, and the TWO order numbers both show "DELIVERED".

They did NOT deliver the flowers.

They do not have a chat or phone number to call, only a series of useless questions about my order, and a "promise" to respond, which they also have not done.

I ordered flowers for my mothers birthday through Ava’s flowers because they guaranteed they would be delivered by 7pm same day. They were not delivered at all. I called and requested a refund and they said they would refund my money back in full. It’s been several days and still no refund. This company steals people’s money and doesn’t deliver what they promise.

i ordered flowers on 5 here it is the 8 still no flowers I got a call from yall on the 7th saying they would be delivered on the 7th, but no. I spent 91.00 would expect better service than this. I WOULD LIKE A REFUND...

Ordered flowers for my granddaughter. They charged my Credit Card $80, but I never got an Invoice nor an Order number. Refused to help.