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CB Airlines and Air Travel Austrian Airlines Complete airline failure
Austrian Airlines

Austrian Airlines review: Complete airline failure

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11:14 am EDT
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We were scheduled on flight OS 866 from CAI to VIE on June 1, 2025. We were in business-class row 1 and first to disembark the airplane. The flight left 20 minutes late and upon arrival in VIE we waited 10 minutes on the plane for the stairs to be brought to the plane. Being the first to enter the first bus to the terminal we were the last to disembark the bus. The first bus was loaded and then did not move for 15 minutes while it waited for the 2nd bus to load and a few more passengers were then crammed into our bus before leaving. We then had to go through passport control toward the end of the line and security. Knowing we were tight on time we made no bathroom stops and ran the full length of the terminal since the flight was at the far end only to miss the connecting flight by 5 minutes arriving at 7:05am.
Austrian told us that our 2 bags had been removed from the flight we missed and rebooked us on the evening flight OS429 and charged us an additional change fee of $622.92 on top of the $1,368.30 original ticket price.
We waited 12 hours in the airport for the evening flight on June 1st, which ended up being delayed for over 3 hours and then canceled after sending us to 9 different gates F07, 23, 06, 13, 06, 36, 20, 32, & 14. When the flight was canceled, we went to the Austrian desk at F02 and could not get any help, so we had to book a hotel online and take a taxi to the hotel then a return taxi back to the airport for the June 2nd morning flight OS421. We asked 2 different gate agents about our 2 bags and they both assured us that they would be on the flight with us. We finally arrived in Nice with no bags.
Austrian Airlines then failed to compensate us the 500 Euros for the canceled flight and for our overnight hotel room plus taxi fare according to EU regulations after dealing with the dumbest customer service on the Planet.

Claimed loss: $1300

Desired outcome: Reimbursement.

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    Vienna Airport, PO Box 33, Vienna, 1300, Austria
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Austrian Airlines Category
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Most discussed Austrian Airlines complaints

denied boarding
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