SUBMIT A COMPLAINT

AT&T / mobile phone service

United States
Contact information:

I have been an ATT customer for 17 years.
I have two lines and an apple watch currently.
I have two ATT next phones.
One phone was due to be returned.
I returned the wrong phone.
Instead of sending back the mistakenly sent phone ATT did the following:
1. Kept the mistaken phone
2. Asked for the correct phone.
3. Returned the correct phone and told me it was too late to return it.
4. Asked for the correct phone again and provided shipping
5. Returned the correct phone again and said it was too late to return it.
6. Asked for the correct phone AGAIN
7. Returned the correct phone and told me it was too late to return it AGAIN
8. Asked for the correct phone again and provided shipping AGAIN
9. Returned the correct phone again and said it was too late to return it AGAIN
And then charged me for the correct phone but kept the wrong phone.
Promised me two $25 credits for my trouble but did not give them to me.
Promised me credits for the correct phone.
Did not give them.
Cut off my service.
Charged me a restoral fee.
They keep telling they have opened a case for my issues.
ATT STILL HAS MY OTHER PHONE .. FOR THREE MONTHS. And ATT is charging me for the phone.
It has been three months of a total clown show.
I have been with ATT for 17 years, paid their ridiculous rates, been loyal even though ATT has always been a total disaster.
Now I am fed up and I am not going to take it anymore.
Done!
I am going to write a compelling and detailed account of every stupid thing that has happened and post it to every social media service in the world.
I am going to do a paid media campaign with your idiotic shenanigans.
I am going to get on television to tell everyone what ATT will do in place of doing the right thing.

El
Apr 9, 2019

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