For almost a year I've been trying to swap my IP phone system for the business I work for. After waiting 15 to 30 minutes to talk to someone they can't answer my questions. When I do get someone that seems to be helping, they always have to put me on hold to talk to someone else and I get transferred to a different department where they have no idea what I'm talking about. I then have to start over, usually with someone who doesn't speak English well enough to understand what I need. Sadly they
Recommendation: You're screwed because they have a monopoly in most of the USA.