CB Telecommunications AT&T Complaints #2-21

AT&T review: AT&T are scammers. ( 1 comment)

VyacheSlav of US

Jul 16, 2026 5:06 pm UTC

Verified customer

Review updated: Jul 17, 2026

Featured review

This has been the worst customer service experience I’ve ever had.

AT&T makes promises to attract new customers, but in my experience, those promises were not honored. I spent countless hours talking to different representatives, only to be transferred from one department to another with no real solution.

The rewards program was especially frustrating. I was promised rewards for switching to AT&T, but later they found reasons to disqualify them instead of honoring what I was told. Every conversation ended with “Sorry,” but no one actually fixed the problem.

I deeply regret switching to AT&T. Based on my experience, I cannot recommend this company. Before choosing AT&T, I strongly encourage you to explore other providers. It was one of the worst decisions I’ve made as a customer.

Recommendation: Never AT&T

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V. Hermann

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V. Hermann

Jul 17, 2026 10:30 am UTC

Verified customer

That is deeply frustrating and I completely understand why you regret switching. Here is a practical step that can still salvage something: compile a single document with dates, names, and the original promotion details, then send a concise email to AT&T's Office of the President (you can find that escalation address online) with "Formal Complaint - Rewards Promises Not Honored" in the subject line. They have a separate team that actually resolves these issues, unlike the frontline reps. Also, file a complaint with the FCC online, as providers take those seriously. You wasted enough time, so use this one focused email as your final attempt, then move on to a provider that values you. You deserve better.

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