The complaint has been investigated and
resolved to the customer's satisfactionResolved AT&T Wireless — wireless rebate not received
resolved to the customer's satisfaction
Here is the letter I tried to send to
AT&[protected]@CustomerCare regarding an unreceived Rebate for a SONY ERICSSON Cell phone purchsed October 28, 2008. THis email was returned to me as an undeliverable email address.
1205 Lurian Street New Smyrna Beach, FL 32168
Primary Cell: [protected]
--- --- --- --- --- --- ---
AT&T WIRELESS REBATE CUSTOMER SERVICE:
On wireless account # [protected] and #[protected], billed to Sonya Guidry at 1205 Lurian Street, New Smyrna Beach, FL 32168, I made an upgraded purchase of a Sony Ericsson phone October 28, 2008, with all the paperwork to assure me that a $50 rebate would be forthcoming.
It has been over three months since I received an AT&T text message that my rebate form had been received, and now two months since I received a text message (Dated 12-13-08) that my rebate had been mailed to me and I should expect it within two weeks...which would have been around 12-27-08.
NO REBATE WAS RECEIVED FOR THE Sony Ericsson PHONE I PURCHASED on 10-28-08. (IMEI: [protected]-030633-6 svn 10). When I called the ATT Customer service # that the ATT sales agent entered into my address book, the gentleman there was unable to help me. When I called the
[protected] on the AT&T Wireless Rebate form, they also were unable to help me.
You might be interested to know THIS IS NOT AN ISOLATED INCIDENT! See the following:
AT&T Rebate Offer 2007
Posted: 2008-03-11 by Cheryl Pascual [send email]
Rebate not received!
I'm just adding to the list of AT&T rebate complaints that are already online. Again just another case where the rebate never made it to me. I followed up and kept track of my forms and still nothing, no recourse, and nowhere else to go.
Submitted in September. Customer Service recording says it was processed in October and I'll receive it in 3 weeks. Never received. Called in January and wasn't sure if that message meant 3 weeks after it was processed or 3 weeks after my call. Called again in March and got the same message so I assume I was supposed to get it in November. Never received anything and now the website is down.
AT&T has a nice clause in the fine print that tries to release them from any liability it states "AT&T and it's Fullment Company assume no liability for lost, late, damaged, misdirected, or postage-duemail or requests that fail to be properly delivered to the address stated on the order form for any reason..." Is that legal or is that too general?
Sounds sketchy to me. According to that clause they could do any number of fraudulent things to get out of delivering these rebate cards or prevent them from getting used up before the expiration date so they are not liable for the expenses. AT&T could technically not send any of them, or send them to a different address, or an employee could steal a bunch, or they could demagnetize them (so if you were lucky enough to actually get it, it wouldn't work)... who knows. In the end we the consumers get zilch and have no way to fight back.
I wonder how many other people have had issues with these damn rebates. From what I've found online it seems like quite a few people for several AT&T products are complaining and the call centers are giving them the run-around. So many of us would never have purchased or signed up for service if we had known we wouldn't get our rebates. I also wonder how much time wasted we've all spent calling customer service. So if I waste 2 hours of accumulated time trying to follow up on this thing at $50/ hour... they owe me my $50 rebate AND another $100 for my time.
Comments United States Mobile & Cell Phones
Share with others: