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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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4:46 pm EDT
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AT&T negligence in grounding equipment that led to powersurge that blew up my tv

In may we had at&t install uverse and internet. First installation they failed to set up internet correctly and failed to set up the proper uverse package. Well after call upon call they finally got it right. Fast forward to august of 2013. We had a storm come thru that sent a surge thru their line into my tv, their modem and dvr box. When they set everything up, he tried running it thru the surge protector and it didn't work. So they opted to ground it another way. Ok can understand that. But here is what happened. They failed to ground it coming into the house. Now the surge only took out my tv set, their equipment. Once a claim was filed they sent out an adjuster who noticed it was not grounded. They sent a tech out to ground it immediately and then offered me (thru their insurance adjuster) $100. Upone which I told them the disposal fee was that. So with that said they keep saying that is all my set was worth. They have not taken ownership of not properly grounding the equipment. I feel they should and should be liable to pay for a new tv since the other one worked fine as their installer noted when he was here the first time. Their negligence they pay. But no, they wont move on the price and they did say it was their fault in later conversations.

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11:19 am EDT
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AT&T automatic contract renewal

AT&T automatically renewed our 3-year contract without our knowledge and then charged us $610 in cancellation fees. These fees are for services not rendered. We asked for the fee to be waived, but they denied our request pointing to some fine print. Please support our petition to encourage AT&T to cease this practice: http://www.change.org/petitions/at-t-stop-charging-for-service-not-rendered-under-deceptive-automatic-contract-renewals-6

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5252 elvira rd
Woodland Hills, US
Jun 16, 2011 9:28 pm EDT

We decided to not have a home phone any more. Last bill I recvd said $96.00. Now that it is disconnected they have bay area credit calling me for almost $300.00 . That was the cost to reestablish the phone. I don't want it. I paid the $96.00 I say is owed. Ref #[protected]. I am disputing the balance they say is left.

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1:44 pm EDT
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AT&T poor internet service

I have ATT DSL Internet service. It is horrible. Their portal is incredibly slow. They have deleted my entire contact list, which resides in their server, several times. They have also emptied my inbox and said they were not able to recover the messages. More often then not, when I sign in their site gives me a message that the e-mail functionality is not available. Lately, the page will freeze and I will have to return to the opening page and begin again.
Trying to deal with their service department is terrible, long waits, they are not knowledgeable and usually are no help at all. Using other company websites is fine, the problems reside in their portal.
If I sign off I have to wait for about 20 minutes before Ican sign in again.
When I am composing a reply to an e-mail it will not allow me to save the draft, sometimes.
When I am trying to compose a message the page will frezee and won't allow me to use the compose function. Need I go on?
P. S. I have a new, state of the art, MAC laptop . The problem is not in my laptop.
If you have the option to choose another company, do so.

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3:18 pm EDT
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AT&T dissatisfaction with service

I am an AT&T retiree who on 07/22/2013, decided that I wanted a new wireless phone. After several attempts to order online, I decided to go to an AT&T store, but was unable to find what I was looking for. I ended up going back online to no avail. Late Monday I finally ordered a phone on the phone with an agent, expecting to receive my phone Tuesday or Wednesday at the latest. Wednesday came and went, no phone called back was told order did NOT ship because I didn't accept the terms & conditions, sent to me via email (which I did not receive) gave an alternate email address, accepted terms and conditions, finally on Friday 07/26/2013, I received a Pantech Burst wireless phone, Upon putting it on the charger for over 18 hours, phone does not charge 100%. Today I called back to AT&T Mobility and was told to take phone to a store and trade it out, well I did this and was told that I had to pay a $35 restocking fee, in order to get a new phone. Needless to say I'm back at home with the same phone and a bad impression of AT&T customer service, and the desire to see customers satisfied.

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ggHicks
Columbia, US
Aug 03, 2013 2:20 pm EDT

08/03/2013
Reference Number: 691537915A.

Dear AT&T,
I would just like to make you aware of very unprofessional experience I had with your company.
The young man which to whom I spoke with on 08/03/2013 was very unprofessional and even lied to me. First he told me that AT&T was having some type technical problems. Then he informed me that no, that I was not scheduled for connection until 8/10/2013. Once I explained to him what I was told by Misy (I think that was her name) that they could not do both connection on 08/03/2013, he laugh at me at stated that they would do all three at the same time. This was not indicated to me what she gave an appointment for 08/10/2013. I even asked her why can they not do it all on 08/03/2013 and I was told because they were already booked up. It no time did she inform me that everything would be set on 08/10/2013.
I originally was going to have Direct TV and AT&T (both of these were to be connected on 08/03/2013) for my phone/internet, but I saw your commercial on the television and decided to get you U-verse service instead.
I am sitting here waiting on a call or something at it is around 1030 (my appointment was from [protected] on 08/03/2013), so I called to inquire as to the status.
The young man who gave the cancelation number was very professional and apologized. I really did appreciate his concern. The cancelation number he gave me was 691537915A.
I just wanted to make your company aware of the type of consumer services that your associates are displaying when representing AT&T..

Thanks,

Gwendolyn Hicks
[protected]

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7:02 pm EDT
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AT&T ridicluous service

This is my log over just the last month! This after I have had service personnel at my home no fewer than 3 times before I got so fed up I began keeping this log. I am forced to have to pay for extra service otherwise I would have to pay for all these service calls for this ridiculous service. 6/1/13, repair svc; 6/8/13 repair svc; 6/9/13 bedroom tv freezes; 6/10/13 fam rm froze and jumped to live; 6/10/13 6:12am fam room jumped to live 6:41am; 6/10/13 7:04am fam room jumped to live tv to 7:28am; 6/10/13 mstr bedroom 8:38pm jumped to live; 6/11/13 fam room 7:58am jumped to live; 6/13/13 mstr bed room 7:51pm, 8:2pm9, 9:47pm jumped to live; 6/17/13 lr 5:44pm froze then jumped to love so it could record?Nothing scheduled; 6/17/13 mstr bedroom 9:27pm froze then jumped to live so could record?Nothing scheduled to record; 6/18/13 lr 12:06pm picture froze (Was on pause from 11:39) had to change channels to view; 6/21/13 7:48pm mstr bedroom froze had to turn off/on; 6/23/13 9:36am fam room froze then jumped to live; 6/23/13 mstr bedroom10:24pm jumped to liv, 6/24/13 9:03pm mstr bedroom said leave hd or choose recording only one other tv being watched and no sched recordings; 6/24/13 10:29pm mstr bedroom jumped to live; 6/25/13 7:46am lr wouldn't allow to rewind or pause; 6/25/13 1:28pm fam room froze then jumped to live; 6/26/13 6:11am lr jumped to live; 6/26/13 6:52am lr jumped to live; 6/27/13 7:23am fam room jumped to live (Am I mad now!) ; 6/27/13 1:19p, fam room froze then jumped to live; 6/29/13 12:48pm kitchen froze had to turn off/on; 6/30/13 8:46am fam room jumped to live after holding for 14 mins; 6/30/13 12:16pm fam room jumped to live after hold for mere 9 mins; 7/2/13 7:27pm fam room jumped to live after 16 mins - said dvr sched recording - nothing sched to record and only one other tv on in home. So fed up with this lousy at&t uverse crap. This is the way my service has been since I signed onto to this garbage nearly two years ago. I know I can't be the only one experiencing this or else I must have the worst equipment/satellite in america. I would highly encourage anyone thinking of switching to uverse - do not do it! Will add that the men who come work on my service are the nicest bunch of people, but this does not nor has it resolved my issues. I am thankful for one thing, after nearly year and a half - my internet seems to finally be working 24/7, now that my friend is real progress, too bad I had to pay for year and a half for something that I rarely got the benefit of, oh wait, that's right, one service rep showed me how I could move wires up and down when I lost connections, when it goes down I move the wire up one notch when it goes down again I move it back down one notch - that high tech stuff there! Good grief, I am so over this!

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2:05 pm EDT
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AT&T homeless people

I live at San Diego Square at 1055 9th Ave. My apartment faces C Street between 9th and 10th Street. There is a group of homeless people that camp out on your building. They are there 24 hours a day and sleep there every night. I have call the non-emergency number for the police and the street patrol. They do nothing to help with this problem. These people urinate, fight among their selves, and change clothes there. They constantly harass people for money and pee on the sidewalk.
I am emailing you on behalf of all the residents that face the same way as I do.
Please help get rid of this problem for the residents of San Diego Square that have to face this problem every day.
If you could put up barriers or some deterrent where they could not stay there every day. If you have a better solution it would be greatly appreciated. We, the residents, would very much appreciate it.
Thanks, Joan Rose

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Rose69
, US
Mar 08, 2016 7:23 am EST

Sooo...where exactly are they supposed to go?To a neighbourhood where YOU don't have to look at it?

A lot of homeless people could never imagine in their wildest dreams they would be homeless just like you!Maybe try and help, it will ease your guilt if it even happens to you!

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Mistygirl
Decatur, US
Aug 03, 2013 6:36 pm EDT

Why don't you get a neighborhood group up to help these people instead of kicking them even more when they're down.

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*Emmy*
, US
Jun 28, 2013 10:54 pm EDT

I think she means the homeless people live outside of the AT&T store?

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2:07 pm EDT
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AT&T obscene calls from blocked caller

I am receiving obscene calls on my cell phone from a blocked number. AT&T says that they can not trace a blocked number. In order for me to stop the calls from coming to my phone and for me to press charges against this person I need to know where the calls are coming from. I find it impossible to believe that with the technology that is available that AT&T can not trace this call to my cell phone and prevent these calls to my phone.

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9:08 pm EDT
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AT&T fraudulent sales practices

The old bait & switch... Signed the 2 year contract and then the price sent up... Why? Oh, they say we mae a mistake and gave you too much of a discount! Now you pay more! Oh well I would have gone with verizon... Well too bad for you! This sounds illegal and reportable. I will not go away. I hope their ten dollar a month increase was worth the loss of three smartphones and a responsible customer... I will put this on every website I can find and tell everyone I know about them

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10:20 pm EDT
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AT&T new on demand

Today there was an update for the AT&T Uverse on demand. They seem to think update means the opposite of what it actually does. Now there is a longer loading time, spazzy controls, and stupid screen positioning. When a page loaded, it used to be nearly instantaneous. Now it takes a good ten to twenty seconds just to load an information page. It's ridiculous. There is also a wait for it to process the fact that you have pressed the down arrow three times. Not only that, the layout of it is utterly idiotic. They show two pictures of movies/shows per page. Half of the page is completely empty. Also there is about a fifth of two other pictures on the top and bottom of the screen, and when you press the page down button, it skips ahead five movies/shows. Fix this please. Fix it soon. And get a dictionary.

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Kitsulli
San Diego, US
May 31, 2013 8:08 pm EDT
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Everything that Lee said I am experiencing here in San Diego and I finally called Uverse Technical Support because I was sure something had happened, they couldn't possibly be going backwards in technology. I was told this is the first complaint that he has heard of and didn't even know there was a new format. I have had Uverse for five years and I've been fortunate, I have had no problems. But this is awful. I'm with Lee, please, please fix this and fast. I'm 70 and as it is now, I have to open each movie so I can see the name.

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7:07 pm EDT
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AT&T uverse aka u worse, terrible service

I am not exaggerating when i tell you that i have spoken to u worse technical support 21 times since january... Due to internet outage one day... Tv outage the next day... And the wireless is great but not compatible to dvr, because if you pause the tv... And return to watching your program... Your picture will freeze... If you record something on your dvr... And attempt to watch a program... The picture freezes. I honestly have the personal phone number of a u worse technician (Who lives in my area) programmed in my phone...

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3:25 pm EDT
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AT&T service/fees/cancellation

Do not do business with at&t. Here is why.

When I moved to a new location, the reception on my cell phone was unacceptable. If I was lucky, I was able to find a very small part of the house where the phone would work, and I would have to stay there to continue the call. Calls were going to voicemail without the phone ringing, or ending up in voicemail as long as a couple of days later. When I contacted at&t about the problem, I asked them to waive the contract fee so I could get a carrier whose service works where I live. I was shocked at their response.

It seems that at&t does not guaranty that the service you get from them will perform to standards.In fact, I was told that there was no guaranty that the service will work at all. She told me that service in the area works and that if it didn't work in my home, that was my problem. Not theirs. When I questioned her further, she refused to make an adjustment to the bill and basically told me that I had no right to expect service, and that if the service didn't work properly they would not waive the cancellation fees. My choice was to continue paying them until the contract was over and getting substandard and unacceptable service, or cancel the service and be billed and presumably sued for the cancellation fees. This is after over 10 years of customer loyalty. I chose to cancel the service.

I use consumer cellular now. The cost is about half as much for about twice the service. The reception is better. There is no contract. There are no surprises. There are no cancellation fees. And there are no bad attitudes to deal with.

I filed a complaint with the bbb and the company would not make an adjustment. I intend to bring this up to the highest level in at&t and I will not pay the fee. When and if they try to sue, i'll deal with them then.In the meanwhile, I will do all I can to put everyone on notice that these phone, internet, and television companies are bending us all over with these ridiculous fees and contracts. And when one of them will not even stand behind their products, it's even worse. Call this a crusade for now. I don't know about you, but i'm tired of getting screwed by these people.

End of rant for now. To be continued.

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11:13 pm EDT
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AT&T billing or collection issues

Service Type: Residential Service
Account: [protected]
email: [protected]@gmail.com
I have been charged for adult paid-per-view movie consistently the same amount of $150 for the past three month. Nobody in our family ordered or watches paid-per-view movies. I am totally blind, my wife has not interest in that type of entertainment and my grand daughter has no access to paid-per view channels. My wife talked to Mr. Howard, AT&T Supervisor, and he said that AT&T has already reimbursed us twice for paid-per-view. My wife explained to him again that we do not order these movies, however, AT&T refuses to remove these charges for us. AT&T technical department said that there is no way that someone could hack into our account and order paid-per-view channels. My wife and I dispute these charges (additional $15/month) that I had to pay this month in order to keep my service. We believe, that someone hacked into our system.

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Blake Thomas
Springfield, US
May 02, 2013 1:45 pm EDT

Mr. Mayes,
We are here to help! At Consumer Fraud Legal Services we have consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint against AT&T. Using the Consumer Fraud Act, we will try and get you a refund no matter how small the amount. Regardless, our time is free. If we win, the law requires that AT&T pays our legal fees. It does not cost you anything to talk to an attorney or visit our website. We hope to hear from you.
Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

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10:44 am EDT
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AT&T service

This is only the beginning ATT, as I will post to every site available including BBB. I have UVERSE with tv, phone and internet. People, these people will lie to you. I have been having problems with my service since December 2012. Two months maybe having a total of 48 to96 hrs of service and the other two months of between 2 to 3 weeks of service. They failed to tell me because of updates I cannot watch uploaded movies but I still get charged without being credited. The service I was paying for of the 4 months they will credit a total of $22.00 of $700.00 I paid for. There was a problem with my lines and my service is better thanks to the wonderful techs, but, customer service is a joke. Did you know that they will NOT give you a number to call Corporate? Well, I will not stop ATT. I will continue to let everyone know about your customer service and your way of saying, "I am here to tell you what you want to hear--We do not care of your customer satisfaction--If you want any credits for your service we did not provide, oh well, we have you under contract--No, we will not let you escalate your problem to Corporate because they won't care." Well, ATT I do have a voice and fingers and I promise that they will do the talking.

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Don
,
Nov 14, 2008 3:19 pm EST

I was originally scheduled to get my uverse installed on the 29th of october, so i decide to get a day-off work for the installation. When the technician came, he said that he could not install the modem because it had to be on a grounded outlet. Now, no one had told me that i needed a grounded outlet. I wish that the sales person would have warn me about this. So, i got rescheduled for 3 Nov for installation. On 3 Nov, the technician could not install my phone service because they have to retrieve it from cox communication and they have the wrong phone number file. So, they rescheduled me for 14th Nov. So today, 14th Nov. i took another day off work just to be here for the installation. Same thing happened, the technician could not install it because the order is still pending. So, nothing was done today and i had taken a day off work again. Customer service told me that they scheduled me on 19th Nov. for installation for the phone service, i don't know if i could should waste another day off work. Poor customer service for AT&T it seems like they don't know what their doing out there. Plus, they should stop advertising "more bars", "fewest drop calls" i think that's BS.

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sowhat says
platnia, US
Feb 27, 2011 5:44 pm EST

Watch out for their bait and switch...Rep came to MY door and told me he could offer uverse/interent cheaper than my cable company. Sat down with me and offered me an ATT service agreement that showed a price without promotion and a promo price..Of course the promo price was supposed to be the price for 12 months while th price without promo is for 6 months(as it shows on the bill i recieved). Tried to call ATT numerous time and received the run around saying they don't employ the person who provided me the offer(well, then how did I end up with ATT uverse)...and/or that he must work out of an ATT authorized outlet...See where I am going..SO it's a bait and switch because they have no promo for the promo price...f'er's I guessI have to file a complaint with someone but not sure at this time with who...

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ranfs1143
Hoffman Estates, US
Feb 18, 2012 1:31 am EST

Worst ATT UVERSE service ever today. Today I called the ATT UVERSE customer service line for problems with my service. For the past five days the Internet connection has been lost. I would have to reset the gateway to access the Internet. After I went in the basement I smelled a burning electrical odor coming from the UVERSE gateway and the Internet was down completely. I unplugged the gateway and plugged it back in. The burning odor was gone but the wireless service/Internet was down. I have had problems with my TV service and intermittent problems with my home phone.

I called the customer service phone number and the agent stated that I needed a technician to come out and replace the equipment. The agent said that there may be a $55 dollar charge if there was no problem with the equipment. I agreed and scheduled the appointment. The technician called my wife at 4:30 pm and stated there would be an automatic $149 charge just to respond. The customer service agent never disclosed this charge to me. My wife stated we would not pay the charge and the technician cancelled the call.

I called the customer service phone number again and talked to an Agent named Dustin. He stated that he could dispatch a technician to my location tomorrow but could not guarantee that the technician would charge a $149 dollar response charge. This was unacceptable. Is there no communication between customer service and the technicians? Can a technician charge whatever they like just to respond to your home? I never had this problem with Comcast. I talked to Dustin’s supervisor whose name was Nancy. She scheduled a dispatch for tomorrow and guaranteed me there would be no $149 dollar charge.

This phone call took me a total of one hour. This has been the worst customer service experience of my life. ATT use to have first-rate customer service when I first had them installed but now they are no better than their competitors. I even had to ask for a credit for service I am not receiving. This was totally unprofessional and this whole experience has made me consider going back to Comcast.

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Lisalisa0007`
Lilburn, US
Mar 31, 2012 9:58 am EDT

I am ready to blow a gasket! I switched to Uverse a year ago. They ran a cable from house to the road underground - except for in my back yard. I STILL have a huge cable on the ground in my yard! It's ridiculous! I have been told four times now that they'd be out to bury it. I spoke to a service rep yesterday at 6PM who said it was schedules for 8AM-6PM today (Saturday). Didn't ask if that was OK just told me I needed to be here. This is my only day off for 5 days. Yes, I had plans for the day and one of them included sleeping in a little this morning. But I cancelled my plans and got up. Guess what? That's right - no one showed and no one called or emailed or anything. How freaking inconsiderate! Not to mention the disasters this cable could cause in my yard. I tripped and fell just last week on it. Am having to wear a knee brace now from it. What do I have to do? Never any delay on their part involving my bill or payments. I am livid! My family and friends went without me so I could wait for ATT.

Fraud Legal Services
Fraud Legal Services
Springfield, US
Apr 04, 2013 4:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fee, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.

Based on the details of your complaint, I think we have a worthwhile case against the company.

The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.

Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.

If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].

Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services

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5:19 pm EDT
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AT&T internet

What a rip off there internet is and half of the time it does not work well at all...And under load forget it and it cost me $83 dollars a month...Bright house has a real good package now...$93 for internet and TV for two years this price never changes...My friend has it and I am going to get it...And his internet never drops speed in heavy use like AT&Ts...And like some others said support is a joke with AT&T...I was talking to a women that I could not even understand...AT&T could care less about it's customers they just want your money and who cares about service...And most of the lines should be replaced but that won't happen...Even the service tech told me this...And they still overcharge you...

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Update by Howrider
Mar 19, 2012 1:14 pm EDT

AT&T at it again...A man has sued AT&T and won...They slowed down his internet so he would want to get the faster service they have...Which cost more...I am sure they have done this to more then this guy check your speed if you have AT&T internet...There are free online speed checks which you can download to check your speed...If it is slower then what you a supposed to have call them up and complain...

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Tiara.n.cape
Orange Park, US
Mar 24, 2013 7:56 am EDT

I have been an AT&T consumer (landline and cell-phone) for over 20 years. Lately 2013, the landline is if more than on, for days at a time. Cell-phone drops calls daily and all day. Cell-phone dials calls all by itself, not butt dial, just all by itself, along with other features I.e. Internet, camera operates as if spirits using the cell-phone! I'm looking for other providers...no, not Comcast landline...I've heard their service has more problems than Bayer has aspirin.

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Pat rick E Smith
Ada, US
Jan 24, 2012 11:33 pm EST
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This bill for 79.00 dollars is not right because i never at this services. I could not get it to hook up to may cable modem so I had them cancelled the services.And they said they would and not to worry about the bill since didn't use it.

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AT&T horrendous service, unwillingness to help simple issue, #ty filipino idiots

At&t tech support is the worst. I dont know why these ###s outsource to these psychos in the philippines. Basically... At&t just suspended my account for no reason. So my internet stopped. I tried to reset my modem and then tried to put in my password but it was incorrect, so I called in to get a new password. Of course I got some filipino reject at the filipino call center... They all sound the same, same accent totally ###ed, incompetent ridiculous stupid imbeciles. I was on the phone for two hours with a ###ed idiotic filipino wench who claimed that my issue was escalated to the engineering department (Rofl). My account was suspended.. No one knew why, then they couldnt figure out my user name... And couldn't reset my password. Wow... Wow wow is all I can say... This was a total nightmare. Talking to endless numbers of idiot filipinos who had no clue what they were talking about will keep you on the phone for hours for no reason incompetent nutjobs. The same crazy women... It was the worst experience possible. We had to talk to about 15 different people before finding some american with half a brain. Then, I had three people idiots call the me the next day. My mother had to call 10 different numbers previously... This again was worst than a nightmare. They couldnt resolve a simple simple issue... This was tech support? What if someone has a real issue? This is the worst tech support ever and why do all these piece of [censored] companies outsource to these absolutely ###ed brain dead filipinos fuking cheap labor rejects? These companies are horrible to do that? They pay cheap prices to get bad service to their customers? The filipinos are the worst and every company has these ###s working for them? Why cant they work for filipino companies and use their incompetency there? Why do you stupid companies have to subject us to these idiotic incompetent brain dead filipinos? That was the worst experience ever! Finally we talkde to an american with a brain who helped solve the issue right away... And I talked to another american who gave me my password right away... >the filipino rejects would still be escalating the issue to the engineering team... What are you paying these ###ed idiots for at&t to fu*k with your customers?

Stay away from at&t and all the stupid idiotic filipino trash they hire!

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AT&T jamaican scam

A family member was taken advantage of by the Jamanian Scams, her phone was pirated and racked up over $400.00 in international calls. AT&T states the calls were physically made by the phone in this 85 year old's home. The rep Ava ID - W71B0315 who was in the US who could barely speak English said they couldn't reverse the fraudulent charges as they were made from the physical phone in the home. The ironic part is during the dates, the 85 year old elderly woman wasn't home as she was out of town! So who is the real scammer here?

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vivalasvegas
, US
Oct 10, 2013 5:24 pm EDT

to get to the Jamaica scam they charged outrageous $ per long distance coverage they contracted with a company who just made expensive rates and couldn't dispute the charges when called from my phone.

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vivalasvegas
, US
Oct 10, 2013 4:19 pm EDT

At &t turned me off twice in 3 years first off, I had internet service with them and all of a sudden my email wouldn't prompt when I called them for service they told me they could fix it ! for $100.00 - Rip off, I since cancelled that. My X boyfriend was calling my house non stop so I asked if they could block his # they wanted a monthy fee to do that and told me over the phone since I was a long time customer they would change my phone # and waive the fee. After a month later I received a bill for the full service charge and was lied to. I sincerely feel that AT&T does not care about their loyal customers, since I had been with them since 1990.

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AT&T wrong advice from sales representative

Due to a terrible wrong advice from the sales person, Jose R. in AT&T Mobility store at 349 Paseo Las Cumbres, San Juan, PR, I have to return two items: DataConnect 5GB and Home Phone Unlimited with a 2 year plan. Initially, on February 3, 2013 I went to the store to get some consulting. I told the salesman, Jose R. that I was currently with Claro Telephone Company, but since I have 4 cellular phones with ATT, I would like to know what they could offer me. I work for a cosmetic company and among other things I have to translate many press releases that I received from the company through Internet, so I need a plan with a good Internet and a phone, because I’m constantly connected due to my work. He offers me the above equipment. I trusted his advice, but in only three days I use all 5GB Internet access, it turns that it was not unlimited. I call by phone and discovered that I was wrongly advice, so I went to the store on February 11th to return the equipment and explain to another salesman all what happen, he told that I have to talk to the manager, she was unavailable until the next day February 12th. I told her that I have to return this equipment not because it was damage or doesn’t work properly, but it wasn’t what I need, it doesn’t meet my expectations! I explain the salesman my needs, that’s why I ask for advice in the first place, I trust his expertise, but sadly I was wrongly, misinform. Now, begins the real problem. The store only was interested in charging me the restocking fee $35.00 per equipment. A total of $70.00 In the other hand, I discover that AT&T Company already have issue an invoice because they charge the month in advance and also there’re a charge of $72.00: an activation fee of $36.00 for each equipment. The manager from the store insisted that I should pay the $70.00 and assured me that it will be credit from the AT&T invoice. Today, March 3rd (a month later) I discover that this credit was never made. However, AT&T took away the charge for the month in advance (sure, I have this equipment for less than a week), but they still insists in the payment of the $72.00 plus taxes a total of $84.00. So, to summarize I will be paying a total of $154.00 for equipments that I don’t have, didn’t use and most of all didn’t need because I was deceive. The real meaning to be deceive or trick its when someone promise you something and isn’t true and that’s exactly what happen to me. But, AT&T doesn’t care they just want their money; they aren’t interest in pleasing their clients or try to understand them. In top of this I lost my initial phone number, because they never told that if I cancel the account, Claro can’t carry my number back. But in the other hand, if I don’t cancel the account in this first week (they only gave 14 days to cancel), AT&T will charge me the 2 year plan. There’s no way you can win! At the end, I don’t have any phone or Internet, and tomorrow I have to put a new order with Claro Telephone Company for a new phone and Internet service. In all this process, the worst part is that my job has been affected, also I have to let know all my contacts the change of phone number, hoping that I can have the new phone soon! It’s a petty what all companies customer service had become, just words full of promises but definitely no truthful. It’s really in the past that honorable old saying “You have my word!”

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Miangel
, PR
Mar 15, 2013 5:00 pm EDT

I agree

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AT&T gift cards

We we signed up for AT&T Uverse we were promised $200 in Gift Cards. We did not receive anything and when we called they said "oh you only get $100" after one hour and they were reluctant to even do the $100.

I am very mad but I cannot talk to anyone at At&T unless I have 4 hours to wait on the phone.

This operation is no different than a 3 card Monty game on the streets of NYC/
They should be embarrassed but they do not seem to care.

I will be sending along a similar note to the state of Connecticut so that as they apply for different licences they will have one customer who is very dissapointed and one who is Politically involved with the current Party in office.

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AT&T inconsistent billing

We have been with AT&T for almost two years and we have been receiving inconsistent billing from them pretty much monthly. When we call up, we are told for a $53. 37 balance, we are told to just pay $27.35. Then next month, the bill is not $14.95 as agreed upon its $37.93. So we again have two spend two hours on the phone trying to get our questions answered. When we finally reach customer service, they inform us to just pay $24.75. And it has been laughable for almost two years!

Thanks for your help!

Scott Callarman
[protected]@gmail.com

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AT&T unfair dunning

In 2011 I attempted to contract with ATT U-verse for Internet service. When their installer arrived he was unable to install the service because there was no telephone jack near the equipment that it would have been connected to. He said it would cost $300 to wire my apartment for AT&T's Internet service. I declined to invest the $300. The installer telephoned AT&T, told them he was unable to install the service and subsequently left. Shortly afterwards I returned the equipment AT&T had shipped in preparation for the installation. Some months afterward I started getting bills from AT&T but I was certain it would eventually straighten itself out. It did not. I phoned AT&T to try to get the billing resolved but was told my account had already been sent to collections and I've been dunned by a series of collection agencies on AT&T's behalf for over a year. I don't think I owe them anything since this service was never installed and I would like them to cease and desist their attempts to collect these monies (which amount to less than $100).

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Fraud Legal Services
Fraud Legal Services
Springfield, US
Apr 05, 2013 8:11 am EDT
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Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fees, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.

Based on the details of your complaint, I think we have a worthwhile case against the company.

The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.

Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.

If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].

Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services

AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

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AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

Products and Services:

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Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

Pricing and Plans:

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AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

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Corporate Social Responsibility:

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Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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