The complaint has been investigated and
resolved to the customer's satisfactionResolved AT&T U - Verse — bait and switch
resolved to the customer's satisfaction
AT&T recently came to my door, and offered to beat Cox’s prices, with full HD, all the movie channels, and a phone, for the same price as Cox, but I would also get a phone.
Then they arrived to install — and everything was wrong. They had my contact phone wrong, so they could not call me in advance.
They had my order wrong — so it did not include any HD. And they had the price wrong, so it was going to cost me more — for less.
The install guy seemed to have the job of being the honest one, as he went over my order and clarified all the important points. He obviously had been down this road.
It seemed very routine that he got me on the phone with customer service, who kept trying to fix the problem, with higher prices for the same services I already had.
So, I threw them out of my house. The install tech was relieved that he didn’t have to install another one — just to uninstall once the customer figured out it was a bait and switch — which is exactly what this was.
The sales guy who came a couple weeks ago said how great my HD signal would be (as he checked the box for no HD) and all for the same low price as my HD with Cox — and I would get a phone.
I got the feeling from the tech, that this was standard. He was supposed to install it — and then I would have to buy more stuff to get the HD I was originally expecting.
So, be wary of AT&T. I never felt so good cancelling an order. And I will continue to avoid AT&T.
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