AT&T CorporationUnacceptable late fees

M Dec 12, 2020
This review was posted by
a verified customer
Verified customer

Billing Date: 25 Nov 2020
Account Number: [protected]

I am a client of AT&T for many years with both residential and mobile service. I am very unhappy with AT&T Mobility with their mailing of statements and posting of payments. As a person who has been a victim of identity theft 3 times in one year, I refuse to succumb to going online, printing my own bills, signing up for auto pay just to avoid the late charges and risk identity theft once again. I travel heavily for business and am not always home every day to pay the bill the day it arrives. I am home on the weekends.

The close date for my account is the 25th of the month. When I have been home, the bill is generally received around the 5th or 6th of the month with a due date of the 16th. The bill states it may take 7 days to post. Last month I paid and mailed the bill on the 11th. AT&T posted the payment on the 21st and charged a $7.00 late fee.

If the statement closes on the 25th, why does it take 10 days for me to receive the bill? If AT&T can take up to 7 days to post the payment, and they posted on the 21st, did the payment arrive at AT&T on time and they held posting only for me to incur the late fee? This is happening all too often with AT&T Mobility.

Up until recently I was able to track my AT&T residential service and never incurred late fees. Since AT&T dropped the residential service in my area, I can no longer use that as a gage for posting, however in the past the residential service was always posted 3 to 5 days sooner than AT&T mobility. It should not be the consumer's fault if AT&T Mobility cannot process their statements sooner and post their payments timely.

I firmly believe that if the due date is the 16th and they have up to 7 days to post the payment, there should not be a late fee imposed before the 23rd of the month. Also, it is the responsibility of AT&T to process their statements and get them to the clients in a timelier manner. There are some of us seniors that still believe in the system of mailed bills and paying by check and mailing the bill back.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.