AT&T — billing
I signed up for the lowest speed on DSL internet from AT&T. I was told it was going to be 25 dollars a month. They said due to my no credit history I was required for autobill pay out of my bank account to which I agreed. The first charge made was $49. Seven days later a second charge of $106 was made. I had to call and have this explained to me that the two charges together were for a connection fee, a modem fee, and first week of services. I was never informed that I was going to have to pay these amounts. A month goes by and they deposit $46 into my bank account and a week later then withdraw another $128!!! (therefore overdrafting my acct!!) After calling NOBODY knew what was going on. I had to deal with calling back and forth for a week before I had my banker finally make a 3-way call to AT&T to end up having to claim FRAUD!!!
They came up with multiple excuses for this last charge...
One person said it was fraud, one said it was a charge made in texas for someone elses account, one person said they just "accidentally double charged me for a month and a half". One person said that the larger amount was the initial price of my services with the deduction of the deposit they had made, and about 15 people DIDNT KNOW WHAT I WAS TALKING ABOUT! The charge was not even showing up on my account and the only way to access it was by entering my credit card information (which I have now had to cancel)
WHAT HAPPENED TO 25 DOLLARS!?!?!?!
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